Subscription and online number, yet paying monthly...

I have been a happy Skype user for quite some time, so I thought I would get an online number and a yearly subscription (landlines Sweden). Turns out though, that I am still paying about 9 EUR/month for the premium stuff. I thought I would qualify for premium and not have to pay monthly fees after having spent the money on the yearly subscription and online number.
Can anyone explain how this works? I have been unable to figure it out from the support pages. Thanks.

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Similar Messages

Subscriptions and Online Number

I have a 1 month subscription and want to get an online number (3-month subscription) ...my question is - If I purchase the 3-month subscription does that mean that my 1-month unlimited subscription is extended for the next months as part of the online number subscription (unlimited cals, texts, etc.)?

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription and Online number conflict.

I have a monthly subscription (Unlimited Europe) that includes an online number.
I am being asked to pay to extend my online number (that I've had for a long time), when I click to extend, it says I already have a free number.
When I give up and click to change the online number and take advantage of the free online number I get with a subscription (even though I thought I already have), it wants to charge me.
Is it free with a subscription or not because it was when I signed up?
Also if it is, why am I being asked to extend it?
Thanks,
Matt

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Unlimited subscription and online number

I'm a great fan of voip and Skype but one thing that really bugs me is the fact that Skype neither provides an online Israeli number nor an unlimited plan for calling mobiles. There are simply no decent voip services available that even come close to Skype in terms of call rates and quality.
Are you going to do something about it anytime soon or should I keep on dreaming?
Sincerely,
Von

vonschnappi wrote:
I'm a great fan of voip and Skype but one thing that really bugs me is the fact that Skype neither provides an online Israeli number nor an unlimited plan for calling mobiles. There are simply no decent voip services available that even come close to Skype in terms of call rates and quality.
Are you going to do something about it anytime soon or should I keep on dreaming?
Sincerely,
Von
I don't want to just say "keep on dreaming", but that might be the answer to your question.
Skype does not charge different rates for Online Numbers in different countries. This means that Skype will only pay a provider of those services up to a certain amount for an Online Number used to receive calls from telephones. It is possible that it would cost too much in Israel for Skype to do this, or there may be national regulations that prevent Skype from offering Israeli Online Numbers (this is the case in Canada).
As for a subscription for unlimited calling to Israeli mobile phones, this is entirely related to the cost to call those numbers. I looked at the per-call rates, and it would probably be a very expensive monthly subscription if Skype offered an "unlimited" subscription for calling those phones. Skype doesn't offer "unlimited" subscriptions for mobiles, usually in those places where the costs to call a mobile are the same as calling a landline phone (very few places have this) or the difference is smaller than it appears to be in Israel right now (2.3 US cents/minute for calling Israeli landline phones when paying with Skype Credit, compared to 13.8 US cents/minute for calling Israeli mobile phones - not including the connection fee per call).
Sorry!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Subscription and Online Number

My subscription isn't over until another month, but my online number is about to expire in a few days. If i still have skype minutes will i automatically get a new number or will i physically have to get a new number? and will it interfere with my calls, say if my number expires and i don't get a new number..if i still have my skype minutes for another month to make calls what will my new number be??

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Active Subscription and Skype Number but unable to...

I had a an active subscription and Skype number since September 2012, but I am unable to receive calls. The reason I purchased any this is so that I could receive calls that have forwarded to my cell phone.
I have call forwarding activated. Before when I was just buying Skype credit monthly it forwarded perfectly.

Having same issue what to do now? Is anybody there to solve this problem.
Cant make calls but monet is taken from my bank account.order is also delivered. Plz help what to do
.

Outrageous business number to pay monthly

I am trying to transfer my business number to a personal pay monthly account te companyI worked for have given me a PAC number. so all loverly. Until after waiting 40mins they say they can not do it on a pac number because the number is miving within o2 . I got through to live chat and said if it could not be done I was canceling the contract they took the details and replied
"Please allow me a minute while I place a request to move your number to pay monthly "at which point it disconnecte.I phoned again the opertator said they should not have told me this I asked them to check if any thing had been done on my account amd was told the systems had een down all day and to try ringing back in 24hrsI asked to speak to a manager and was told he would call me back in 24hrs I have my doutesI HAVE NEVER EXPERIENED SUCH POOR SERVICE

alan123 wrote:When I spoke to business they said it would have to be done by the business account holder .I have left the business concerned so not so easy if i go to another providor the will shift the number with just the pac code does not make sense to me. If this is the case I will be canceling contract with o2 and asking for refund as they cannot transfer my number.Thats if I can actually get through to them.It isn't actually your number, it belongs to the business. I'm not surprised that there is a requirement for the business to authorise it. Think about it calmly from the business point of view, and bear in mind that the business is O2's customer. The number will likely have been printed on business cards, or quoted in business emails. Former business contacts could still ring the number for business related issues, so there is potential for poaching clients of the old business to a future employer. I am NOT suggesting that is what you are planning to do, merely saying that O2 is absolutely right to require the business to authorise the transfer.

How to change subscription of Online Number

Hello,
I purchased an online number and the subscription was for 3 months which is charging me 18$ per three months, now I would like to acquire that number for an year and need to pay the whole amout at once to get discount as well but I am not seeing how to change my subscription without releasing my number
Can someone please help.

Veneer87 wrote:
(Problem is, If i cancel the current subscription and buy a new yearly one, India is not included in the new subscription)
Hello
From your account it appears that most of your calls are to India. In that case it may be better to stay with your current Subscription as to change it you wound lose being able to call India and have to fund those calls with Skype Credit.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
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Skype-to-go and Online Number

Hi,
I am an American graduate student who will be living in Canada for a year. I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states. I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan). Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
Thanks!

daw75 wrote:
Hi,
I am an American graduate student who will be living in Canada for a year. I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states. I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan). Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
Thanks!
What you outline is good, stuff you can use Skype for. There is a sequence you would want to follow, which will help you save a little $$$ in the process.
First thing you should probably do is get your Unlimited USA & Canada subscription. This covers calling to landlines and mobile phones in both countries at US$ 2.99/month. If purchased on a yearly basis, you get a 15% discount, knocking the price down to just over US$ 30/year. Once you have this, you will be able to make calls from Skype to landline and mobile phones in both countries, and use this to cover the calls forwarded from Skype to your Canadian number.
Once you have the subscription, purchase the US Online Number. Ideally, you should get it in the same city as the people who would call you most, trying to make the call for them a free local call. Skype does not have Online Numbers in all 50 US states and not in all US area codes, so take a look at what's there. Even if you can't get a number in the same city as your friends and family, at least it would be a domestic long-distance call instead of making them call a Canadian number at international rates from the USA. With the subscription, you can get a 50% discount on the price of the Online Number. For a year, that makes the Online Number US$ 30. Not a bad deal. You would not be charged by Skype to receive calls on the Online Number. With the subscription as outlined above, you can forward calls to any number covered by your subscription (in Canada or the USA) for no additional charges from Skype.
Then get the Skype To Go number. You may be able to get the number so it is a local call for you wherever you are going to be in Canada. Be very careful about the city and area code/prefix combination for the Skype To Go number, as this could be a long-distance call for you. Using the mobile phone, those calls may be covered by your mobile plan. Not all calls to all area codes for a particular Canadian city may be considered as free local calls. You can then set up Skype To Go to remember your Canadian number, so you don't have to enter a PIN code every time you call the Skype To Go number to make calls. These calls would either be covered by your subscription (free calling to US and Canadian numbers), or require Skype Credit if calling somewhere not covered by the subscription.
You will have to consult with your mobile carrier on the particulars for receiving calls. Some plans may give you unlimited incoming calls, where others will allow you a specified number of minutes per month. The cheapest monthly plans will probably charge you some amount per minute for incoming calls. All of this is outside of Skype's control, so make sure you're set up for this and know what you're getting from the mobile carrier.
As you stated, you will need to have some sort of data plan if you intended to use the Skype app on your mobile phone in Canada, and use the mobile network as your Internet connection. If you have access to WiFi, that would take care of the Internet access, but do make sure of what you get from the mobile carrier. Chances are good that you won't have an "unlimited" data plan option from the Canadian carrier, just like how the US mobile carriers are going now, so make sure of whatever you are getting in this regard.
On a past trip to western Canada a couple of years ago, I did a similar thing as you are going to do. I already had a US Online Number and a subscription covering calls to the US, and obtained a Vancouver Skype To Go number so I could access Skype from Canada when not on the Internet. I purchased a Rogers Wireless prepaid SIM in Vancouver with a Vancouver number which had an optional data plan (paid per day), so I could avoid roaming charges from my US mobile carrier. I set up Skype to forward calls to the Canadian number while I was in Canada, so callers to my US Online Number didn't have to change anything they did to reach me. Whenever I called back to the US, I rang my Vancouver Skype To Go number, then made the cross-border calls using Skype (covered by my subscription). I saved a lot of $$$, compared to using my US mobile number in Canada and getting clobbered by roaming fees. I ended up only using Skype when on WiFi, instead of paying for that optional data plan on the prepaid Canadian SIM. It takes some thought and work to set up, but it was worth it.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

RTX Dual Phone and Online Number

I'm planning on getting RTX Dual Phone with an online number to replace my land line. The requirements specify Broadband Internet connection (I have DSL service and a router with open ports).
The requirements also state 'landline operator subscription'. What does this mean? My objective was to replace the landline?
The RTX dual phone package comes with 2 handsets. How many will it support and where do I buy extra handsets.
Can I set Skype on my computer to the same online number, so that it rings when my computer is on.
thx
Visitor John

Hi, If you buy a Skype phone and an online number anyone who calls it either from a landline, mobile or Skype ID, the phone will ring. If you are signed on on another device be it a computer or IPhone app all devices will ring. As long as the Skype phone is switched on and has Internet connection it will be online 24 x 7. If you need any more info please get in touch.
Feel free to contact us on Skype ID: tetra4comms
or type 'Tetra4 Skype' in your search engine.
Tetra4 - Putting Skype to Work.
www.tetra4.com

Reactivate subscription and phone number

I have tried to reactivate my account with an annual subscription to take advantage of the 50% discount as well as not worry about renewing for a year but it defaulted to only 90 days. There is nowhere to correct this and everytime I try to renew/reactivate my phone number it says it will overlap.
Please contact me as soon as possible with a solution and correction.
FYI, I JUST WANT TO RENEW/REACTIVATE MY ACCOUNT FOR 1 YEAR AS WELL AS RENEW/REACTIVATE MY PHONE NUMBER:
[Personal information redacted for privacy.]
BTW, you've got to have the WORST support service I've ever encountered with useless links that don't help and a looping support system that goes nowhere. If you would have a functional Chat feature (this has not worked on IE or Chrome for me for the last 1/2 hour) and/or a customer support email address then this forum would not be such a waste of time.
I impatiently await your reply.

Hello,
To get the discount for the Online Number, you have to purchase the subscription first. When you have an active subscription, the discount will automatically be applied to the Online Number purchase.
As you have purchased the Online Number first, I advise you to contact customer service to cancel the Online Number purchase so that you could repurchase it (the same number will be reserved for your account).
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund

Have not received the online number yet!

I have purchased the online number for Germany on Friday, 7th Sept but I have yet not received the number! Its been almost 3 days and I have not received any notification. In the email I received from skype, it says usually it takes 6 hours!! Will there be any confirmation from Skype, when i will get the number?
thanks
Solved!
Go to Solution.

For Germany I have read that it may take up to two weeks. something to do with the German govt. Skype has no control over this. I am not german, but have read this on other threads,
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Thank You!

I need to change the country and online number

I bought this online number yesterday, and just figured out that I shouldn't have set the country as the US. I desperately need to change the country. If not, there is no use for using this online number, and I'll have to cancel it.
And if I cancel it, can I get a refund of $18 I've payed for the number and my leftover credit? Please let me know ASAP ..

There is nothing that you can do to get rid of the balance on your own. Contact iTunes Store Support and seek their assistance. I believe that they can reset your balance for you.
https://expresslane.apple.com/Issues.action

RE: Cannot use my skype online number have pay for...

You should be able to start using your purchase immediately. However, in some cases, you may have to wait up to an hour for it to be activated. If you're still having problems, visit our help section. Have try to use my online number is not working have pay for one year my #is 229 515-4522 please i need help.

Please contact customer Skype customer service: https://support.skype.com/support_selection

Voice mail and online number

I have set up voice mail for my account; then bought an online number. When I called my online number from my iPhone, it did not answer with voice mail. Do I have to set up a NEW voice mail for my new online number?

Have you tried this.
First check that your privacy settings are set to ''Allow calls from anyone''.
Then change them to "Allow SkypeIn calls from Only people from my Contacts List".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
Change settings back to "Allow calls from Anyone".
Save and wait for 5 minutes.
Log out from your Skype account and log back in.
Go into your account from your computer not your mobile and check on accounts. On the top there is a voice mail icon. Click on the icon and it will tell you if your voicemail is enabled. if not you can enable it then.
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Thank You!

Subscription and online number, yet paying monthly...

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