Subscription error with photoshop cs5.1

heyy, i was wondering if you could help me?. i just got adobe cs5.1 extended and i tried when i entered the code and it had that little tick next to it, then i entered my adobe id and password and it said "we are unable to start your subsription for adobe photoshop cs5.1 and i got the same message when i tried it again. thanks foryour help
this happens when i sign in
could anyone help me?

Shimisms was the subcription operating successfully on your computer previously or is this the first time you have tried to activate it?

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    Date: Tue, 12 Jun 2012 13:19:42 -0600
    From: [email protected]
    To: [email protected]
    Subject: Can I complete level 5 with Photoshop CS5?
        Re: Can I complete level 5 with Photoshop CS5?
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         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4486768#4486768
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4486768#4486768. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in LevelUp for Photoshop by email or at Adobe Forums
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