Subscription Expired while still active

While my annual subscription for Master Collection remains 'Active', with Adobe confirming all payments have been received, my software says 'Subscription Expired' and cannot be used. Tech Support gave me a case number last Tuesday but I am still to hear from anyone at Adobe. Any thoughts are welcome.

Well, here we are a "user-to-user" forum so really the best thing is to follow through and work with Adobe Customer Support, as they are really the only ones who can help fix a problem like that...
Normally if there's an initial product licensing issue then customers can just use the software in Free Trial mode for 30 days while things get sorted out - but it sounds like you may already be past that.

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Trial expired while having active cloud membership

Hello,
I suddenly get the notification that my software trials have expired. This while I have an active cloud membership, so this doesn't make sense. Haven't been using the trials for over 8 months.
Bottomline, I can't start my programs and can't get any work done.
Please advise,
With kind regards,
Tom Paulussen

Hi Dave,
Is it possible that upon deactivating one software program (Illustrator) all the other ones are also deactivated?
I just bought a new iMac and want to install my software on this computer. because I have only 1 license, I need to deactivate them on my old iMac. Now that I',ve done this, I log in into my account, and I can't seem to access the overview screen of my cloud membership where i can see all the icons of the software programs to install.
How do I access this? I think I first need to install the application manager, but don't see where i can do this.
Tom
Op 15-mrt.-2013, om 20:59 heeft David__B <[email protected]> het volgende geschreven:
Re: Trial expired while having active cloud membership
created by David__B in Adobe Creative Cloud - View the full discussion
Hi Tom,
Sorry to hear about your difficulties.
Can you launch Adobe Application Manager from either the Start menu (Win) or Applications folder (Mac), sign in with your Adobe ID and install all available product updates.
Can you license products launching in trial by clicking the "License this software" button and signing in with your Adobe ID?
-Dave
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I already payed my montlhy subscription but I still can't open my programs without receiving a message saying that my membership subscriptions has expired. Whta happening?

I already payed my montlhy subscription but I still can't open my programs without receiving a message saying that my membership subscriptions has expired. Whta happening?

Sign in, activation, or connection errors | CS5.5 and later
For anything else you have to contact support by web chat.
Mylenium

I need to know if my membership(s) with Adobe Reader XI, Adobe Forms Central and Acrobat XI products are still active? If so; when does my membership(s) due to expire?

9 May 2014
Dear Tech or Customer Support:
I would like to know if my subscriptions memberships with Adobe Reader XI, Adobe Forms Central and Acrobat XI products are still active? If so; when does my subscriptions memberships due to expire?
Please reply back by email with full details as to my requests at your earliest availability to: [email protected]
Sincerely,
Gwendolyn C. Baxter

Hello,
I just solved this problem on my computer.
Windows 7 comes with only one "Voice" installed. "Microsoft Anna - English (United States)" I'm not sure what you get if your in another country.
You can test your "Voice/Voices" by running Microsoft Narrator. Click [Start] button and type "Narrator" in the [search programs and files] box. Press [Enter]. Your computer should begin talking. Click [Voice Settings] button to see a list of installed voices. Take note of the voices listed. "Mine has just the one."
Adobe Reader must have a voice selected that you have installed. To verify your settings Run Adobe Reader. From the top menu click [Edit] then click [Preferences] at the bottom of the list. In the Preferences window click [Reading] from the left hand list. Find "Read Out Loud Options" Un-check [Use default voice] Choose a voice from the drop down menu that you have verified is installed on your computer. Click [OK]
My Adobe Reader had 4 voices listed to choose from. I found this curious because I only have one voice.
Hope that helps.

My itunes store account it still active but its declining my visa account which i have been using for a while to download apps

My itunes store account it still active but its declining my visa account which i have been using for a while to download apps

My experience in this situation has been that's it's related to the visa card, and not necessarily the phone or the iTunes store. In addition to verifying all of the credentials on the card as entered, I'd also check with you card bank and see if they have declined the charges due to some type of security concerns. I have a Chase card, and they will decline a charge even though there are sufficient funds available, if the charges meet some security screening criteria.

I can't access my programs but subscription is still active

My Cloud subscription has until April. I was using the programs earlier this week and now I cannot open them. I get a screen telling me to renew my subscription, but I still have 3 months left! My account shows that Adobe Creative Cloud is still active and my billing date for next month. I've already paid this month's bill for it automatically. Why am I unable to access them?

Hi Aoi91,
Is there a "License This Software" button that you can use to sign in with your Adobe ID?
-Dave

Help,"InsertTextData changed while command still active" Error

I try to use the command kCreatePageFromPageCmdBoss.
The case is, open a document with one page, and add some text frame to the page, then use the command to copy this new created page 100 times.
code:
for( int i=0; i<times;i++)
InterfacePtr<ICommand> iCreatePageFromPageCmd(CmdUtils::CreateCommand(kCreatePageFromPageCmdBoss));
if (iCreatePageFromPageCmd == nil){
ASSERT(iCreatePageFromPageCmd);
break;
iCreatePageFromPageCmd->SetItemList(pageUIDList);
InterfacePtr<ILayoutCmdData> iLayoutCmdData(iCreatePageFromPageCmd,UseDefaultIID());
if (iLayoutCmdData == nil){
ASSERT(iLayoutCmdData);
break;
// it is valid to set the layout control data parameter to nil, there are times when there is no view.
iLayoutCmdData->Set(::GetUIDRef(iNewDocument),nil);
// process the command
status = CmdUtils::ProcessCommand(iCreatePageFromPageCmd);
It is troublesome that I always get the error message:"InsertTextData changed while command still active" when I debug my plugin in the indsign, what shall I do?anyone knows?

In my opinion,you can get the ILayoutControlData before the loop,
for example:
InterfacePtr<ILayoutControlData> iLayoutControlData(Utils<ILayoutUIUtils>()->QueryFrontLayoutData());
or:
InterfacePtr<ILayoutControlData> iLayoutControlData(Utils<ILayoutUIUtils>()->QueryLayoutData(IPMUnknown* inWindow));
After you get the ILayoutControlData, you can specify it in loop
as follows:
for(int32 i=0;i<times;i++)
iLayoutCmdData->Set(::GetUIDRef(iNewDocument),iLayoutControlData);
Please try it,and tell me the result,thank you!
hawkrococo

Cannot Download Purchased Music After iTunes Match Subscription Expired

The other day my iTunes Match subscription expired (making less money and decided to cut out the cost). I expected to not be able to access music I had stored on my computer (which was the only reason I did Match in the first place), but now, even songs I have very recently purchased using my phone are unavailable. I don't typically buy songs while on my computer, preferring instead to just use the iTunes app on my phone to make the purchases on the go. After purchasing them, I did not think they would not actually be downloaded to my phone. Anytime I try to re-download these songs, I receive a pop up notification stating when my iTunes Match subscription expired. Is there a way to get these songs to play on my phone without having to pay for iTunes Match again? I'm pretty unhappy about this because that was not how Match was advertised to function and don't feel we should have to pay a yearly fee just to be able to restore our purchases we made on the actual device.
My phone is a 32 gb 5S running iOS 8.3.

I've been having a problem similar to this. I click download, it charges me for it and then gives me a message saying there was a problem downloading, an unknown error occurred(-50), check the network connection to make sure it is active and try again. No firewall, no web accelator, network working fine for EVERYTHING else. I think this is because the iTunes servers are overloaded. It seems to have started once they put movies, tv shows, video games, etc. on the iTunes store. I would imagine the download time of these new services are much longer and more bandwidth taxing than the music they've been selling. I usually continue to try for the next few days, maybe trying during off hours to avoid the bandwidth traffic jams, and this SEEMS to help. Although, this is all pure speculation, it is what has worked for me. Still makes me consider paying more at Borders just so I CAN own it when I pay for it. Seems if you take my money I should get the product. Kinda sucky.
Mac OS X (10.4.7)
Mac OS X (10.4.7)

Payment refused, subscription expiring today

Hello there,
I hope someone can assist me. I currently have unlimited india calling plan. This product was discontinued sometime ago. However i still hold the subscription as i have been holding this subscription for a long time.
However on friday (day before yesterday) my payment for the subscription was refused due to my debit card not valid anymore.
I have spoken to the skype customer service via chat on friday and they advised me to update the card details which i did , and i was told the subscription will be renewed automatically which didnt happened.
I again spoke to the skype customer service yesterday and they advised me the same thing again to update the card details which i did yesterday and i was confirmed the subscription will be renewed within 24 hours, which , when i checked today, didnt happened.
I spoke to the skype agent today again to renew my skype subscription , but agent advised me the same thing as other agents to update the details . I told him that i have already done that twice.
Then he advised me to cancel my subscription and reactivate again. But i dont want to go this way, becoz if i cancel the subscription and then not being to to reactivate i will loose the product even for today.
My skype subscription still says active in the account status. However no payment has been taken yet. and my subscription expires tonight.
Can someone kindly let me know what can i do to retain my subscription? as i dont want to loose it
The thing i have done till now are :
(1) updated my payment details twice
(2) added three source of payment (1 using credit card, another using paypal, and the third using debit card
i was advised by the agent , that the payment system is automated. Can someone let me know when the system will try to take the payment second time. as the first time being refused first time on friday?
OR please someone can advice me a alternate way to retain my subscription?
thanks

atur4kp wrote:
I currently have unlimited india calling plan.
Hello
According to your account you have one Subscription - the Unlimited UK/India Plan - not the Unlimited India Plan. Please clarify. PayPal couldn't process your original order due to the expired credit card. As you have now updated your card you should resubmit your order. If you cancel a Plan which is no longer available or allow it to expire you will lose it permanently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

File usage after subscription expired or canceled

Hello!
I keep reading that if the subscription is expired or canceled, the files created using the suite are no longer available for use. How is that? I was under the impression that I can locally store all my files. If I transfer my files to someone with an active copy of Photoshop, they should still be able to be used correct?
I have at least three people I actively swap created files with and don't wish to lose files I create during the subscription period if I choose to go on another direction.
Thanks!

When your subscription expires or is cancelled, you lose access to the use of the Cloud apps (software).
But any files (created by those apps) you store locally will always be fine whether you're a Cloud member or not. No different to owning a perpetual license They're yours to keep and do with what you will - but you won't be able to open or edit them with Cloud apps.
Files stored in the Cloud are affected by the transition from 20GB storage (for members) to 2GB storage (free for non-members).
Once you cancel your membership, you've got 90 days to reduce your online Cloud storage from 20GB to 2GB before Adobe does it for you (and then there may be some file loss)..
http://www.adobe.com/products/creativecloud/faq.html
What happens to my files in the cloud if I cancel my membership?
If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to delete files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.

Maintain an Adobe Muse site for a client once Muse subscription expires?

Hi there, I'd really appreciate some advice here. I have created a site in adobe muse for a client that is shortly to be pushed live. I also have a subscription to Adobe Muse (monthly), which will need to terminate shortly. How can I ensure that the site made under my account/subscription stays live when my subscription expires? It is my understanding that my client can pay a third party hoster (or adobe business catalyst) to host the site - is this the case?
Many thanks for reading.
Matt

Hello Matt,
It is not mandatory to keep Muse subscription active after the site has been pushed live (this is in case of paid sites). Even if you discontinue the Muse subscription/membership, the paid site will still be very much active. It is also true that the client can use a third party hosting service or Business Catalyst to host the site. If you want them to publish from their own account with Business Catalyst, then send the .muse file to them and let them install the trial version of Muse (if they would just be publishing this site only this one time) or subscribe to Muse paid subscription (if they are going to keep making changes to the site time and again), and have them publish the site from their account.
They can also upload the site to the host from their end, or this is something that you can do for them as well, as it doesn't have the concept of account creation then.
Hope this helps.
Cheers
Parikshit

Delete memory Id when the session is still active

Hi all,
Can anyone tell me how to clear the Memory Id when the session is still active.
I am getting the amount value through Memory Id from import and export parameter when I am posting the check. Again if I reprint the check without closing the session the amount value is getting double evertimes.
If I delete from Memory Id I am not able to see any amount value while posting for first time.
Can anyone suggest me how to proceed further.
Regards
Yathish

Looks like you are not clearing the variables before and after that logic. Clear them and try.
Let us if you are doing that or not.
Rgds,
Naren
Message was edited by:
Someneni

Reminder connection still active

While I'm online i get a pop up window about the internet connection, a reminder that the connection is still active and if i want to remain connected. Is there a way to increase the time before the reminder appears. Its frustrating while watching movies
Thanks!

Ah, there's the issue then!
The option to disable that does exist, but it's kinda buried.
Note: these instructions are from OS X 10.5, Leopard, and may differ from other versions. If you don't find the checkbox, let me know what OS you're using, and where you get stuck, and I'll see if I can find it!
System Preferences>Network, then choose PPPoE in the list at the left. Click the Advanced button. Chose the PPP tab here. Is there a checkmark next to "Prompt ever x minutes to maintain connection"? If so, that's the cause of your trouble. Uncheck the box, click OK, and you should be all set!
~Lyssa

Season Pass - Still active after the season is completed

Some time ago I purchased a pass for the first season of Breaking Bad.
After seven episodes the season was officially over.
However, the season pass remains active (it still is).
When I want to switch to a different iTunes store (different counry), iTunes tells me that it is not possible as long as I have active season passes.
Is a season pass supposed to expire/end automatically after the respective season is complete?
If it is supposed to be this way, how can I close/end my still active season pass.
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Hi Girish,
My bad, forgot to put all the required info in the post. Sorry about that.
Database 10.2.0.2.0 - enterprise, Linux OS. I have enough SGA (64gb), PGA, undo, temp tablespace space.
The select is a "normal" read only select that needs to read millions of blocks from data files. The main table is partitioned and the waits are on reading data from partitions. In v$session the main session and the child processes are marked as killed.
In v$lock I see that the wait is on db read scan. Everything is working. That's actually my issue.
Why it's still querying data/reading from disk when I killed all the sessions.
Doesn't Oracle stop the processes associated with a killed session?
I killed the session: alter system kill session 'sid,serial';
Do you think "alter system disconnect session 'sid,serial' immediate" is better?
What I don't understand is how can I stop fast (ok I get that it can not happen in a few seconds) a query that is only read only that is running for too long. When I kill a session I was expecting the processes associated with it to stop. In a update/insert/delete, the server will wait for the rollback, but this is not changing data.
If you think more debug is necessary I will upload on Monday AWR and all the statistics I collected. I am not in the office now.
Thanks,
Daniel

CDE Community still active?

I am wondering if CDE is still being developed for Solaris or have they moved completly to GNOME with the new Java Desktop System Release 3. I've found that using CDE is great for low spec systems and also using it over XDMCP because of the much small footprint. Just wondering if its still being developed.

You can detect if a session is new using the session.isNew() method.
Also you can compare the requested session id (request.getRequestedSessionId()) with the actual session id. If they are the same then the session was still active. If not, then the session expired.

Subscription Expired while still active

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