Subscription free calls

Hi I have subscribed to Unlimited World plan. I had initially selected China calls to be free. I would now like to change free calls to Singapore instead. How do I do it ?
Regards,
drabdulmalek

connie_grimm wrote:
If you have a skype subscription are calls free to a landline or cell phone. My son is in Germany now and I have not used skype yet to call a phone. I saw a rate price for phone calls but I thought a subscirption allowed you free calls to phones via skype. What is your refund policy if I don't like the service?
It depends on the subscription you purchase. Not all subscriptions cover calls to mobile (cell) phones, since the rates to call mobile phones are higher than calling landline phones in most countries. If you were wanting to call your son in Germany, you would need to confirm what type of phone you would be calling, before purchasing the subscription. You would need to get a subscription specific to Germany if you would be calling a mobile phone, as the Unlimited Europe and Unlimited World subscriptions don't cover calling to German mobile phones.
If you were not planning to make regular calls to the phones in Germany, you could just purchase Skype Credit and pay for each call made to phones. Rates differ for most countries between landline and mobile phones, so be mindful of that.
Hope that helps!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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I am not a Skype employee. No soy un empleado de Skype.

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How can I transfer my Skype to free call, not cred...

How can I transfer my skype to free call not cridet
Enquiry transferred to create new topic;
subject/title edited accordingly.

Hi, HanaDabbas, and welcome to the Community,
Calls between Skype users are always free of any charge; if your calls require credit (or ask for a subscription), this means you are placing calls to fixed or land lines or mobile numbers, which require credit or a subscription to pay for the call charges.
You do not need to "change" your account; simply add those to whom you wish to call to your Skype contacts list. They will need to create their own Skype accounts in order to do this. More details here: https://support.skype.com/en/faq/FA10935/calling-someone-who-s-on-skype-windows-desktop This FAQ article is customized for several other operating systems and mobile platforms.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Exorbidant toll free call charges - no avenue prov...

I just noticed my account funds dropped sharply after a 'toll-free' 1300 call to Australia - it was over 4.5 euros for a short call. This is surprising - especially after I just paid for a 100 min 'subscription' to Australian mobiles and landlines. Why are 1300 numbers so expensive to call? Why arent they included in the 100 minute subscription?
I notice many enquiries about toll free calls on the community but no responses from skype.
I also notice the advice above :
'If you have a payment issue please contact Skype customer service as users here on the community can't help you with those'
Where can we access skype customer service?????? - I have been scouring over your website and still cant find anywhere where I can send billing/payment enquiries.
Will need to re-assess my use of skype due to trust issues
David

Hi, David_ray, and welcome to the Community,
"Toll Free" numbers in Australia may not be included in your subscription; Skype Customer Service can clarify this.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few more notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My "Unlimited World Subscription free trial" is no...

Please, I just placed a subscription for the "Unlimited World Subscription free trial" and tried to call Nigeria...but it won't work.
I understand that 1 euro has been deducted, and a future automatic 10 euro will be deducted.
Please, why is it not working? I urgently need to call Nigeria.
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Hello
If you read your emailed offer you will see that calls to Nigeria are not included in Unlimited World.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype premium making free calls to the USA

Hello everybody
I have skype premium for a month offered by Skype, and I'm wondering why am I being able to call to USA's mobiles for free. I checked on my skype account, and not a cent in being charged, although I can not call to anywhere else in the world. If I don't have any skype credits, is there any way they are charging me for those calls to the USA??
Does skype premium have that thing that I can call for free to a country I choose?? I may have chosen USA and I don't remember maybe??
I keep looking on my Account witch country I've chosen for free calls, but I can't find it..
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Marina

Hello Marina,
The offer includes an Unlimited World subscription, which covers landlines in around 40 countries, and mobiles in some countries too. Please see the full list of included destinations here: http://www.skype.com/intl/en/offers/skype-with-love/?intcmp=ch1-SkypeLove-main
Anna
Assinaturas / Skype Premium / Contacto com atendimento ao cliente da Skype /
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Have premium account with free calls to Germany --...

Hey everyone,
I have a SKYPE PREMIUM account with free calls to Germay since now more than a year.
I did not have any problems with the account so far till I renewed my subscription last week.
Now all of a sudden I can `t reach any number in Germany any more.
After spending 20 min in the chat with the support team all I got was : This provider you are trying to call is not supported (yet I was calling it all the time before the renewal).
The support was very poor, I even think that I was chatting with a robot since my case was obviously not completely understood and she (NICOLE F. ) always gave me the same answer.
DOES ANYONE HAVE SIMILAR PROBLEMS and a better suggestion than the skype bot??
Any help would be much appreciated.
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Daniel

microwave wrote:
Is this available for me, or do I have to wait until renewal time?
Should be available to you now. contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Here's how you update your credit card info: https://support.skype.com/en/faq/FA10486/how-do-i-update-my-credit-card-details
...and here how to change the currency of your Skype account: https://support.skype.com/en/faq/FA499/in-which-currency-can-i-make-payments
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Hi!
I got this free calling trial offer for 30 month, you probably know that, and i tried to call abroad but it didn't work :S can someone help me with that?

Unlimited World currently doesn't cover mobile numbers in Sweden.
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Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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jennilynn wrote:
I want to change my Premium skype free skype to phone calling country. YOU chose the USA for ME, but I want CYPRUS!!! How can I change it?
Cyprus isn't available as a free country calling destination but you can purchase a Subscription or Skype Credit by typing in "Cyprus" here: http://www.skype.com/en/rates/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi Grant & lllaass
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I sent a question to Truphone regarding this issue and this was their response. Bummer.
Dear K D,
Unfortunately it is not currently possible to dial SIP addresses
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If you have any further queries please reply to this email for assistance.
Regards,
The Truphone Support Team
Truphone
2 More London Riverside
London
SE1 2JR
UK
Web: www.truphone.com
Email: [email protected]

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This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Dajana11 wrote:
Hi I just bought another 9.99e subscription to call montenegro but when I try calling it's not working, what's happening ? Help plz
Hello
You purchased a Montenegro 60 mins Subscription on July 21st 2014 and used your full allocation of 60 minutes. You then purchased a further 60 minutes on July 30th 2014. As this is a monthly plan your newly purchased minutes will be added at or about midnight UTC/GMT on August 21st 2014. If you wish to add additional minutes before the monthly anniversary of your plan you have to purchase a different # of minutes (if that option exists).
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription free calls

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