Subscription keeps reverting to trial

I have paid for and downloaded Adobe Pro to my laptop but when I try to convert a document I get the message that my trial period has ended and I need to upgrade to a paid subscription. Help!

Hi,
I apologize for the inconvenience.
Do you see a dialog to signin with Adobe ID and password? If so, please signin with your Adobe ID and password.
Hisami

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My subscription keeps reverting to trial--I have bought the program!!!

Every few days, I have to register my PS CS6, over and over. I have bought this program and I would like to USE without constantly having to register it again and again!!!!

I did as you advised and did not find my problem there so I went into live chat. I was told to click the 'never notify' button on the 'trial' pop-up. Next time it happens, I will try that and wait to see if my problem is resolved.
Thanks for your help.
[ admin note - please turn off the autoquote in your email program ]

CC subscription just reverted to trial and no longer works (Flash CC / CS6)

After six months of using Flash CS6 (Creative Cloud), last weekend I decided to try the Premiere CC Trial.
That worked great and at the same time my Flash just switched to trial and became unusable (trial has expired already)
I've tried everything suggested by Adobe Technical team so far and more which involves the usual unistalling everything and reinstalling, logging out and in, cleaner tool, etc.
Still nothing will fix it.
I think I noticed an update to the Creative Cloud app at about the same time - I'm wondering if it is this causing the issue....
BTW, inside the Creative Cloud app, my account shows my valid subscription to both Flash CC and Flash CS6... and several other items show 'Install' rather than 'Try'
Please help!
(I posted this in another discussion as reply to a similar issue but the topic is flagged as answered so I'm guessing starting a new discussion is the right thing to do..)

Hi Ankit,
I am so frustrated by this - I have already lost days of my time trying to fix this. Not to mention the thrill of paying for software I can't use.
I have literally uninstalled and reinstalled everything I can think of a dozen times or more.. seen the post you mention already.
I have never changed languages... seen all the other stuff on the other thread too.
But guess what.. that is all pretty irrelevant because I was assuming that this was something to do with my particular machine.. but it isn't.
The proof? I went to my Mac which can also run the CC software and has been doing so just fine.. till.. you guessed it.. today..
Just tried that and the same thing has happened.. all reverted to trial.
So it is at your end... on your servers.. it has to be, right?
And all this nonsense you are dishing out here is just a massive waste of time. Well I'll need to fume in the corner for a bit longer I'm afraid.....
So.. trying to get calm and rational again...
The only thing I have changed on my account online is my id and password because I have literally tried everything I could think of... even that.
So my adobe id has changed.
I am signing into CC with the correct id and password.
Unless you are going to tell me that that has broken my Mac versions then please do let me know what on earth is supposed to be going on here...
Thanks
M.

Registered version of CS6 keeps reverting to trial status

I have a license for CS6 Production Premium and have been using the suite since mid-2011. Recently, launching one of the applications in the suite periodically prompts me to "continue your trial" or to register my products. Each time, I type in my serial number, Adobe's system appears to register or confirm registration of my product, and I go on my way. A few weeks later I get the "continue your trial" prompt again. Again I fetch my serial number and go through the process again.
This keeps happening, and I want it to stop. I've bought the product, registered it, and installed it. Why does this trial status keep occurring?
Thanks.

Link above is currently broken, should be...
http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l
Thanks!

Creative cloud keeps reverting to trial mode

And i have looked at the solutions ..and it tells me to deactive and then relaunch ....but when i go to Help ...i dont get the Deactivate selection?
Has anyone got advice on how to get around this problem ....should i rather uninstall and reinstall?
Thanking you in advance for your assistant!
Cheers Jo-Ann

From the Help menu choose Sign Out. This will deactivate the subscription.
The wording used to be Activate / Deactivate in the Help menu with a pepetual license (serial number / product key), now with a subscription is it Sign In / Sign Out.

Adobe Photoshop CC Reverted to Trial Mode?

Hello:
My Photoshop subscription has reverted to Trial Mode. What can I do to fix this? I have a photoshoot that I need to finish processing, and it needs to be done today. I tried customer support chat, but they basically hung up on me because they were too busy. They recommended asking here.
Help??
Thanks.
Diana

Try this. http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

My legally licensed CS6 has stopped working and reverted to trial mode. I paid a bundle for this and don't care to pay more to keep the software I legally own. There seems to be no customer support for this anymore, what do I do?

My legally licensed CS6 has stopped working and reverted to trial mode. I paid a bundle for this and don't care to pay more to keep the software I legally own. There seems to be no customer support for this anymore, what do I do?
The only answers I found were things like:
Upgrade to CC or You're out of luck.
This is not okay.
Please Help!

"Similar" problem here. I have bought a new PC, and want to install my precious CS5.5 to the new system.
All I get is an "illegal serial number" message. Even though I deactivated on the old pc and even though I copy the serial (for the pc version) from my official products page (or whatever that page is called)...
That's when the ordeal started to get someone at Adobe to figure out what is wrong.
No voice support for my "old" version. 2011? Old? Come on?!
The chat support is a Turin test, with no solution whatsoever.
The websites linked to in the final "chat" lines which should answer my questions are utterly useless.
So last attempt: I try overhere... and add my questions to you, OP...
Note that the only way in which I can get a fast human reply is by calling the number for buying the new CC! Shame on you Adobe!

I have the Photoshop Photography Program and every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

I have the Photoshop Photography Program and now every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

I have purchased Photoshop and it went through the download process. I cannot use the software, however. I keep getting a "Trial Expired" message & it will not launch from my desktop.

I purchased Photoshop CC and downloaded it. I keep getting a message that my trial has expired and cannot use the software. Have I missed a step, or is something not working properly?

Hi,
Please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

I keep getting the trial versions after I've paid for the Creative Cloud service.

I'm currently paying for the creative cloud service and I've downloaded a few of the programs (Indesign, Incopy, Photoshop, Illustrator) but when I open them they are coming up as trial versions. I uninstall the ones that were the trial version and reinstall them and I keep getting the trial version, What should do to fix this problem?

See the following help document:
CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

License activation reverting to trial & -1 days remaining

OK, I'm aware of an issue discussed in http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
This involves a fully registerred version of a Cloud licensed CS6 app reverting to trial mode, usually with a -1 days (I've had +22000 days shown one time!) but basically it gives a days remaining figure even after registerring.
I believe from reading other forum posts (http://forums.adobe.com/message/4508772#4508772), that its something to do with opening a CS5 application which overwrites CS6 registration files, so triggering a re-registration each time. Adobes response is that they're aware of it and to resolve it, stop using CS5 versions, stick with cs6.
OK, well, some might find that acceptable, I for one cant do that. I use Extensis web font plugin that comes as part of Font Fusion 4. It installs a plugin which accesses Googles web fonts and allows designers like myself to use live web fonts in their design mockups rather than having to download and install each one each time. It accesses the live list of fonts, and shows them automatically. Unfortunately Extensis cant make a CS6 version of their plugin as they blame Adobe for "issues they need to fix with fonts" before they can roll it out.
So, I need to use Cs5 for Extensis font plugin (they blame Adobbe), yet want use Cs6 for advanced features (they understandably dont seem to care about fixes for Extensis software). I cant use either as one or the other causes headaches!
Anyone else getting the trial issue problem and cant just ditch Photoshop CS5 fully like Adobe recommend?
Anyone else use Extensis Web font pluging and have to use CS5 and CS6 and experiencing the same problem?
When might Adobe fix the trial issues so I can keep and switch between PS CS6 and CS 6?
Either that or can Adobe fix whatever "issues" are stopping Extensis from releasing the CS6 version of their plugin, and problem then solved for me?

Hi Zarrdave,
I was wondering if you can help me understand that Extensis font issue a little better. I saw here
http://www.extensis.com/downloads/compatibility-guides/suitcase-fusion-compatibility-guide /
An Adobe Photoshop CS6 plug-in will be available after Adobe fixes a known issue that currently prevents font auto-activation and use of Extensis Font Panels by that application.
Is this the issue you are describing?
-Dave

Creative Cloud applications unexpectedly revert to trial mode

Hello,
I have an Creative Cloud account and all my apps reverted to the trail mode. I have tried the help provided bij Adobe but this does not work ( Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM.
I follow the instructions but it keeps asking for the Key.
Is there a way to repair it?
Jan

Hi Skora,
Please follow the article: Creative Cloud applications ask for serial number which will help you to fix this issue.
Let me know if it works or not.
Thanks,
Ratandeep Arora

Activated CS6 reverting to trial problem for 2 years

I have had this issue for more than 2 years now and still I can't find a solution. Have worked with support on the phone and they were never able to help. All solutions including WMI etc. failed and I can't see where there was ever a fix. So all the money I paid for this software and I have to enter the serial number every time I use any of CS6 Design and Web Premium software. I use Photoshop continuously so most of the time I just keep it turned on. Does anyone at Adobe have a fix for this? I refuse to upgrade until this is resolved for what I have paid for. This has been played out for several months a few years ago on this thread: Activated CS6 reverting to trial. No update or fix except this idiotic fix Adobe put out: 64-bit products convert to trial on launch or prompts for activation after licensing. Please see if there is anything you can do. Looking for new software.

sj41
I have had this same problem since June with CS6 Production Premium on win7 64 bit (installed from DVD on Dell XPS15 laptop). As you state, this is a known problem. It has been with "engineering" for over a month, but that doesn't stop front-line support from having customers waste hours going through troubleshooting that won't work ; though to be fair it looks like your troubleshooting was some of the stuff they tried with me most recently and it looks like your experience of using different admin accounts etc has not long term benefit for the affected user (like my experience). See these discussions for more info on this problem:
http://forums.adobe.com/message/4591392#4591392
http://forums.adobe.com/message/4701379#4701379
http://forums.adobe.com/message/4751655#4751655
regards
Alan

(not working)Creative Cloud applications unexpectedly revert to trial mode

I have an Creative Cloud accound but photoshop keeps gooing back to the trail mode. I have tried the help provided bij Adobe but this does not work ( Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM ). There should be an deactivate option in the help section but this is nowhere to be found. Hope there is an other sallution or maybe i should just delete and reinstall everything. But then i need a way to recover my action's.

in cc apps there is no deactivate option. that's been changed to a 'sign out' option.

Why does Calendar keep reverting from full screen each time I exit the app?

I'm using a 2014 Macbook Air. It's running Yosemite.
Why does Calendar keep reverting from full screen each time I exit the app?
On my older Macbook at work, calendar stays full screen whether I exit the app or restart the computer (similar to Mail - which is staying in full screen on both computers).
Please help me adjust settings so I don't have to keep putting Calendar into full screen.
Thanks!

HI Thanks so much! It fixed porblem (for the moment) by reinstalling PS6 and NOT installing the 13.03 update which, although said it was performance related, probaly had that trial messge embeded in it. So just DON"T install update 13.03 till adobe gets it's sea legs and stops puking up this message over and over. aloha, U
Curt Y wrote:
Did you update recently? There is a bug in that causing your problelm. See this thread. http://forums.adobe.com/thread/1114727?tstart=0

Subscription keeps reverting to trial

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