Subscription not working for converter into .word

HHi, I've just subscribed via your adobe document to convert a PDF into .word but it won't allow me to do this. It still keeps coming up with the subscription screen. I have a confirmation email from ITunes to say I've paid.

Hi AlinaHJ,
I checked your account using the same email address that you use here in the forums, but I don't see any order history. Did you perhaps sign up using a different email address? Or, did you sign up via the Reader Mobile app (if you did, you would need to contact the app store from which you purchased your subscription.)
Best,
Sara

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      2  /
    BANNER
    Oracle Database 11g Enterprise Edition Release 11.2.0.1.0 - 64bit Production
    PL/SQL Release 11.2.0.1.0 - Production
    CORE     11.2.0.1.0     Production
    TNS for 64-bit Windows: Version 11.2.0.1.0 - Production
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      3  /
    VALUE
    AL32UTF8
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      2  /
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      2    (pkey            NUMBER,
      3       lang            VARCHAR2 (2),
      4       short_content  CLOB)
      5  /
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    SCOTT@orcl_11gR2> INSERT ALL
      2  INTO news (pkey, lang, short_content)
      3    VALUES  (1, 'en', 'I drive a bike.')
      4  INTO news (pkey, lang, short_content)
      5    VALUES  (2, 'en', 'I drove a bike.')
      6  INTO news (pkey, lang, short_content)
      7    VALUES  (3, 'en', 'I have driven a bike.')
      8  INTO news (pkey, lang, short_content)
      9    VALUES  (4, 'en', 'I always drive a car')
    10  INTO news (pkey, lang, short_content)
    11    VALUES  (5, 'en', 'This is nothing')
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    20  INTO news (pkey, lang, short_content)
    21    VALUES  (10, 'de', 'Es ist nichts.')
    22  SELECT * FROM DUAL
    23  /
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    18  /
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      4  parameters
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      7        wordlist       my_wordlist')
      8  /
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      2  /
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    SCOTT@orcl_11gR2> set timing on
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      2  where  contains (short_content, '$drive') > 0
      3  /
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             3 en I have driven a bike.
             4 en I always drive a car
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    Elapsed: 00:00:00.05
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      3  /
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             2 en I drove a bike.
             3 en I have driven a bike.
             4 en I always drive a car
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    SCOTT@orcl_11gR2> ALTER SESSION SET NLS_LANGUAGE = 'GERMAN'
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             7 de Ich fuhr ein Fahrrad.
             8 de Ich habe ein Fahrrad gefahren.
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      3  /
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             7 de Ich fuhr ein Fahrrad.
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    Elapsed: 00:00:00.16-- script for you to reproduce the demo on your system:
    select * from v$version
    select value from v$nls_parameters
    where  parameter = 'NLS_CHARACTERSET'
    DROP TABLE news
    EXEC CTX_DDL.DROP_PREFERENCE ('my_wordlist')
    EXEC CTX_DDL.DROP_PREFERENCE ('global_lexer')
    EXEC CTX_DDL.DROP_PREFERENCE ('english_LEXER')
    EXEC CTX_DDL.DROP_PREFERENCE ('german_LEXER')
    CREATE TABLE news
      (pkey           NUMBER,
       lang           VARCHAR2 (2),
       short_content  CLOB)
    INSERT ALL
    INTO news (pkey, lang, short_content)
      VALUES  (1, 'en', 'I drive a bike.')
    INTO news (pkey, lang, short_content)
      VALUES  (2, 'en', 'I drove a bike.')
    INTO news (pkey, lang, short_content)
      VALUES  (3, 'en', 'I have driven a bike.')
    INTO news (pkey, lang, short_content)
      VALUES  (4, 'en', 'I always drive a car')
    INTO news (pkey, lang, short_content)
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    INTO news (pkey, lang, short_content)
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    INTO news (pkey, lang, short_content)
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