Subscription not working

I can't seem to make a call even if subscription shows as active with 120 mn left, first time I'm having this issue.
Any idea?
Solved!
Go to Solution.

Hi Andre,
I had a similar problem in the thread. I bought a 3 month subscription to 120m/month calls to Israel on land-lines, however I am still being charged from my skype credit rather than from the time on the subscription. It says that i still have 120m/month, although time should have been deducted from it.
The number I am calling starts with +972 ... please advise on how to solve this problem, or on how to get a refund for my credit or my subscription.
I followed your previous directions and the city does not seem to be listed. I am calling East Jerusalem.
I would be grateful for any help that you can provide.
Michelle

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I made a subscripton to a Swedish number and payment was taken from my credit card. However, this new subscrption is still not listes under my account and the number is not working. The subscription was made and on June 20th I need to contact Skype be emmail or phone about this issue, but I can not find any contact information.

You have purchased Unlimited US&Canada, but it doesn't include SMS. It is true that in order to verify your mobile number as caller ID you would need Skype Credit to pay for SMS verification messages.
There is also minimum amount that you can add to your account.
You can use rest of the credits to call countries that are not covered by your subscription, send SMS messages or even pay for your US&Canada subscription next month.
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If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I have unlimited world subscription not working

When I go to place a call under one of the countries listed, it tells me I need Skype Credit. Why then would I purchase the most expensive plan yet I still cant place any calls? I will cancel and place a dispute on my cc. This is NOT whats advertised. Please read your term and conditions for this plan. Thank you

Hi,
Your call history currently shows that last call was almost 5 minutes and it was covered by your subscription:
https://secure.skype.com/account/call-history
It seems subscription is working.
I did notice that you tried to call also Brazil & Venezuela mobile numbers, but these are not included:
www.skype.com/intl/en/prices/pay-monthly/#UnlimitedWorld
For these numbers you need a different subscription or Skype Credit.
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https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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New subscriptions not working

Please tell me what should i do.
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To check the order number and status of an order:
Sign in to your account.
In the Account details section, click Billing & payments > Purchase history.
All of your orders are listed, and the right column shows the status of each order.
The following table explains some of the order statuses you might see:
Pending
Created
Delivered
Cancelled
Reversed
Refused
Status Description
Pending
This usually means your payment has been submitted and is currently being processed. For bank transfer payments, pending status means that the order has been created but payment has not yet been matched to it. When payment is accepted, the status will change to Delivered and your Skype account will be credited.
Credit card is the quickest way to pay and usually takes 15 minutes (but sometimes up to 24 hours) to process. The status will change to Delivered when payment is accepted, or Cancelled if payment is unsuccessful.
Bank Transfer payments can remain pending for 7-10 business days before crediting your Skype account.
If you paid through Skrill (Moneybookers), the order status remains pending until we have received your payment. Skrill may ask you for further verification and your order will remain pending until they receive all the necessary documentation. Your order status can remain pending up to a maximum of 14 days. After that, if no payment has been received, the order will be cancelled.
If you paid via PayPal using an eCheck or Internet Transfer, your order can remain pending for several days.
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Created
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Delivered
Payment has been accepted and the order has been credited to your account. You can start using your Skype Credit (or other Skype purchase) right away.
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If your payment is cancelled, it is likely to be for one of the following reasons:
You have entered an invalid CVC (or other credit card validation code).
You have used the same credit card for more than two different Skype accounts.
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Refused
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Hi there, I purchaced the skype unlimited landline package for £5 a month and when I attempted to use it to call the numbers I wanted I found that they were all blocked. So I logged in and canceled the sub and go to try and get a refund.
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
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[Edited to clarify title.]
Skype is going to lose my business if they dont shape up.
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Worldwide subscription not working, taking from my...

Hi
I have renewed my worldwide calling subscription but i have just made some calls and to landlines and i have been charged for these calls??? when they should be covered by my monthly subscription. I can tell i have been charged as i have auto renew credit for calling mobiles and it is going down.... can anybody help??

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Hello
Your account shows that you are trying to call a cellphone in the Philippines. Please note that neither calls to cellphones nor landlines in the Philippines are covered by Unlimited World. Please check your coverage.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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jamesperri wrote:
1. I bought Skype premium subscription but still not able to call anyone.
2. It says I don't have skype credit ?
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http://www.skype.com/intl/en-us/prices/premium?intcmp=CS-Upsell-RightNav-FA10868
To/within which country are you trying to call?
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3. No.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Spoiler (Highlight to read)
So I originally signed up for a subscription for an online number, 3 months and a subscription for the unlimited calls to US and Canada. When I signed up for both of those I swear that I clicked the option that it would not be a reocurring subscription - a one time thing.
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Transferred to Skype Account: Rates & Subscriptions message board.
Subject/title amended for clarity.

For clarifications/explanations regarding those unrecognized charges, please contact customer support. They are the ones who have access and can check your account records and transactions;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
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HI,
I have taken 1 month subcription for calling india on 13th March.
There are 2 problems.
1. The next due payment date is 4th April. which should be 30 days after I Bought.
2. Suddenly today in it saying the Fair usage policy is over. I understand cannot call more then 6 hours. But even after waiting for 6 hours the day is not considered as changed. I cannot use 10000 mins in 5 days.
If anybody can help would be great.
Thanks
Saurabh_jp

You have several India subscriptions.
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Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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