Subscription Notification hour

Hello,
When the user receive the subscription email the hour is get in GMT and we want the hour of ours country. How can I get the right hour? In the portal I can see the hour correctly.
Thanks in advance for your answer
Maria Teresa

Hi Maria,
if this happens for "immediate" subscriptions (not triggered by a scheduler task, the triggered are the "daily" and "weekly" subscriptions), I would expect the servers time zone settings are different than the clients.
In the other case, at least try to set the time zone differently in the time table; see for a similar discussion and more details about possible settings within the time table: Time zones setting (starting time of Scheduler task)
Hope it helps
Detlev

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Error message in Service Manager "The database subscription notification could not be authorized."

"The database subscription notification could not be authorized. Notifications will be sent without authorizing the subscription's owner for the instances being notified.
The following errors were encountered:
Exception message: Error occured in the subscription runtime while authorizing the subscription owner for the instances being notified. Notifications will be sent without authorizing the subscription's owner for the instances being notified.
Subscription id: 82691408-9340-c302-ba4f-81172dc68a7f
Exception: Unable to perform the operation because of authorization store errors.
One or more subscriptions were affected by this.
Subscription name: Microsoft.EnterpriseManagement.ServiceManager.Connector.SCO.RunbookInvokeRule.Update_de8bcfaa0f764998991b19ca8f3de3a3
Instance name: Microsoft.EnterpriseManagement.LinkingFramework.SCOConnector.InvokerWorkflowTarget
Instance ID: {5016df83-cfcc-6c0b-6782-9fcd5d749c07}
Management group: SCSM_Mngt01"
I am really not sure what this means and where to start.
I took a search through the database to get more details and found this message, dont know if it helps:
Microsoft.EnterpriseManagement.SystemCenter.Subscription.SubscriptionRuntimeAuthorizationException: Error occured in the subscription runtime while authorizing the subscription owner for the instances being notified. Notifications will be sent without authorizing
the subscription's owner for the instances being notified.
Subscription id: 5016df83-cfcc-6c0b-6782-9fcd5d749c07
Exception: Unable to perform the operation because of authorization store errors. ---> Microsoft.EnterpriseManagement.Common.UnknownAuthorizationStoreException: Unable to perform the operation because of authorization store errors. ---> System.Runtime.InteropServices.COMException
(0x80070534): No mapping between account names and security IDs was done. (Exception from HRESULT: 0x80070534)
at Microsoft.Interop.Security.AzRoles.IAzApplication2.InitializeClientContextFromStringSid(String SidString, Int32 lOptions, Object varReserved)
at Microsoft.EnterpriseManagement.Mom.Sdk.Authorization.AzManHelper.AccessCheck(String accessCheckContext, Int32[] operationIds, IntPtr hToken, String stringSid, Int32[] accessCheckReturnCodes, List`1[] accessCheckScopes)
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
at Microsoft.EnterpriseManagement.SystemCenter.Subscription.SubscriptionValidator.Authorize(IList`1 bmeList, String subscriptionOwnerSid, Guid id, Boolean throwIfUnauthorized)
at Microsoft.EnterpriseManagement.SystemCenter.Subscription.SubscriptionValidator.Authorize(List`1 instanceIdList)
at Microsoft.EnterpriseManagement.SystemCenter.Subscription.CmdbInstanceSubscription.Authorize(IList`1 events)
at Microsoft.EnterpriseManagement.SystemCenter.Subscription.CmdbInstanceSubscription.Notify(List`1 events)"

Hi,
Have you recently changed the account password used for SCSM?
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Permissions in Subscription notification email

Hi All,
I have enabled the subscription service for a KM folder and have assigned some users to it . These users have READ permission to this KM folder.But when these users receive a subscription notification email in that mail they have a link to go to details tab of a folder
But if user has only read permission for this folder , then they should not get a details link in subscription email .
How can we control this ?
Is it that we can control this only by service permissions for subscription ?
Kindly advice.
Thanks & Regards,
Amit Kade

Hi All,
Thank you for your help . Actually I was bit confused regarding the permissions and service permissions.
Vinod ,
Your answer was helpful , I have checked it using service permissions and it is working fine but still I have one doubt .
I have assigned subscription service permission ( unsubscribe only ) to these users. This means users should be only able to unsubscribe themselves and not subscribe or add anybody to the subscription.
But when these users receive the subscription email they still have 'edit subscription' link in their email .
Is it some kind of configuration issue or a bug ?
Kindly advice.
Thanks & Regards,
Amit Kade

Double subscription notification.

Hi,
I have a KM repository with subscription and approval process, some users have privileges to read only and some with full control.
When I create a document the system sends to everybody a notification (read only & full control users), and when the document is approved, the system sends other notification.
My question is: Why the system sends a notification when I create a document to read only users?. If the user (read only) try to access the document, he or she gets an error, because the document hasn't been published yet.
Best Regards
Manuel.

For export the Subscription Notification MP, you should go to administration workspace --> management pack --> Notifications Internal Library
Moreover, you may refer to the following articles for solving subscription error caused by the deletion of a rule or monitor:
Detecting and fixing corrupt subscriptions
http://scug.be/jan/2014/01/13/detecting-and-fixing-corrupt-subscriptions/
SCOM Notifications Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx) Console Error
http://blogs.technet.com/b/randymonteleone/archive/2010/12/17/scom-notifications-guid-should-contain-32-digits-with-4-dashes-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx-console-error.aspx
Roger

How disable subscription notifications to locked users?

Hi All,
We have some potal users locked (dont want to delete them at the moment).
Subscriptions notifications are sent to those users as well (at least admin notifications).
Is there a way not to sent subscription notification to locked users?
We have NW 7.01 SP3 Ep1.
Thanks.

HI Dimitri,
You can do but the process can be possible through manually so go to
Detail section -> Setting->Subscription-->Here you can cancel the subscription part
so that you cannot send any mail to that particular user or if the person already in a group so exclude them from the group so they should no longer to get the subscription as the same thing my friend said on previous forum messgae.
This will helpful to you.
Regards
RS

Email Subject in Subscription Notification - customize wording?

Hi all,
we use EP6 NW04SPS11.
Our users have discussions in Collaboration Rooms to which they can subscribe. Then they get an Email containing a link to the discussion.
The Problem: in the email the word "subscription" is not really optimal, so we took the SUBSCRIPTIONADMIN_de.xml from etc/notifications to change the text in the mail body.
But i can't find the place where the subject of the email is generated, there we always have the text "Subskription "<DiscussionTitle>". There had been an great discussion thread with doku about this but the Email Subject is still an open issue
Customized Subscription Massage
Any ideas out there ?
regard, yann

Hi Yann,
this is a little bit tricky, though.
The subject is taken from a property file inside this JAR:
\usr\sap\{REL}\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\portal\portalapps\com.sap.km.cm.repository.service\private\lib\km.appl.repository.service.app.subscription_core.jar
When you open this JAR you'll find several translated property files. (Res_??.properties)
Inside these files you'll find the mailing subjects.
I'm not sure if this trick works...: Unzip the JAR, edit the file, zip the JAR. Test if this works...
Maybe you'll have to redeploy the PAR (that contains the JAR). The PAR could be found here:
\usr\sap\{REL}\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\deployment\pcd\com.sap.km.cm.repository.service.par.bak
Simply rename the par from .par.bak to .par (after changing the JARs content) then restart the portal. This will redeploy the PAR, with its content. This should do it, if the first one doesn't...
Puh...I guess this should do it.
Hope this works!
Regards
Dirk

Subscription notification email - deleted clicking on link - Urgent

Hi All,
We are using NW04 Portal SP11, we are using Subscription service, everything is fine except one issue..
when we subscribe a document, we are getting an email with the link "CR.txt"
Subscription Administration generated this notification:
The subscription CR.txt was created.
Do not reply to this automated mail.
but when I click on the link, it is not taking me to the document, it is deleting the subscription, the url getting generated is
http://XXX/irj/servlet/prt/portal/prtroot/com.sap.km.cm.service?ServiceType=SubscriptionRepositoryService&Action=delete&ServiceID=subscription&StringOne=f02ce6d5-92d0-2710-6b92-cd4ceda062d1
if you closely observe the url, the action is delete, hence it is deleting the subscription which has been created...
Any help is highly appreciated

Hi Dirk,
are you talking about xml file or xsl file, xsl file does not have any create entry, xml file has it
<textspan pEventid="create">The subscription <subscriptionlink/> was created.</textspan>
we have checked with SAP, they said its a bug and fixed in SP12, we are looking for a workaround as we do not want upgrade the system now...
Som

Subscription Notification on SLO warning/breach not working properly?

Hi,
We are using Service Manager 2012 SP1 for handling Incident management on a helpdesk.
We are not seeing the email notifications for SLO's that are in warning or breached state. The actual ticket shows the breach but we are not getting the notification. We are getting other notifications so we know the email system is working.
Attached is a screenshot showing the configuration of the subscription. Does any body have any suggestions or ideas?
Thanks Lance

Hi Lance
From the screenshot above it looks like you're using the when created subscription which won't work for SLA information as they are updated to the statuses, not created with them.
If you wish to use one subscription for both breached and warning then you can use the notify periodically with the above criteria and set to notify once however the best way of doing it is to create 2 subscriptions using when updated and set the from criteria
to does not equal breached/warning and the to criteria to does equal breached/warning.
This blog post should help you further
http://blogs.technet.com/b/servicemanager/archive/2012/02/07/notifying-before-sla-breaches.aspx

Subscription/Notification Mail Content

Hi all,
I am encountering a problem regarding subscriptions. I have a subscription service running here wich should notify the user about changes made to threads(forum) to which he has subscribed (if someone reply a thread or create a new thread, all other users should receive a e-mail notification). The e-mail notification is properly working (mails are sent), but the problem is the content of the mail. These users ONLY RECEIVE A LINK which refer to the new created thread or to the reply for a existing thread. Is there a way to receive the FULL CONTENT OF THE NEW POST?
Can anyone please give me any suggestions? If anyone has any idea, it would be greatly appreciated and rewarded.
Thanks and Regards,
Hélio.

Hi Detlev
I got a message running regarding this subject but have incountered a nother problem when I upgraded to patch 28 on a sp2. I'm almost sure the upgrade has solved the problem, but I cant verify it before the other problem is solved.
/Ole

Subscription / Notification emails not being sent

Hello all,
We are unable to get emails sent from KM through our Exchange server. We are using NW04 SP12. We have configured the EMAIL and INTERNET channels with the valid Exchange server, we have configured the Channel Originators with valid email addresses. I have successfully tested via telnet to the Exchange server from the Portal app server using the originator address.
The Subscription and Workflow Approval have been set up to use the EMAIL Channel, and I see the notifications arrive in the Notification iView, but no email gets generated. I see nothing in the log files to indicate an error. Also, the 'Send To...' does not generate emails either, although this appears to use the JavaMail Global Transport rather than the EMAIL channel.
Is there a way to test the EMAIL Channel after getting it configured?

Dirk,
Thanks for the logging suggestion, we're getting closer.
#1.5#0012798F816800680000000800000A100003FCF66A61D9F2#1122560207063#com.sapportals.wcm.service.notificator.wcm.NotificatorService#sap.com/irj#com.sapportals.wcm.service.notificator.wcm.NotificatorService.NotificatorService$Sender#Guest#19####3aa72f10ff7211d9afe50012798f8168#
Thread[com.sapportals.wcm.notificator.sender,5,system]##0#0#Error##Plain###java.lang.NoClassDefFoundError: javax/activation/DataSource
     at com.sapportals.wcm.util.channels.wcm.EmailChannel.newMessage(EmailChannel.java:198)
     at com.sapportals.wcm.util.channels.wcm.EmailChannel.sendTo(EmailChannel.java:498)
     at com.sapportals.wcm.util.channels.wcm.EmailChannel.sendTo(EmailChannel.java:463)
     at com.sapportals.wcm.util.channels.wcm.Recipient.sendTo(Recipient.java:528)
     at com.sapportals.wcm.service.notificator.wcm.NotificatorService$Sender.doSend(NotificatorService.java:418)
     at com.sapportals.wcm.service.notificator.wcm.NotificatorService$Sender.run(NotificatorService.java:642)
     at java.lang.Thread.run(Thread.java:534)
We apparently have an issue with the javax.activation.DataSource class. We have the Admins that did the install tracking it down now.
Also in response to Michael's post, I verified that we are at the latest and greatest for both KM / Portal. SP12 patch 3 (there are no patches for SP12 portal).

Disabling subscription notification email for specific folders

Hi is it possible to disable subsription notification email for specific folders.
We have a custom application which sends notifications and hence do not want duplication of mails.
Thanks
rocky

Hi Rocky,
If these folders are in a separate repository, the subscription service can be disabled.(not configured) for this repository.
Regards,
Isvarya

Problem in subscription notifications

Hi All
I wanted to subscribe to a KM folder programatically. I used subscription API's.It worked fine.But I don't want to get email notifications.So I set the channel as NULL in my code.Still its sending email notifications.I have pasted my code below.
Can anyone let me know is there any problem in my code or whats happening.
CODE:
==========
IUser loggedOnUser = (IUser) request.getUser().getUser();
IResourceContext resContext = new ResourceContext(loggedOnUser);
RID rid = RID.getRID("/documents/test");
IResource resource = ResourceFactory.getInstance().getResource(rid, resContext);
ISubscriptionManager subscriptionManager = SubscriptionUtils.getSubscriptionManager(resource);
ISubscription subscription = subscriptionManager.getSubscription(resContext, subscriptionName);
if (subscription == null) {
 String subscriptionName = "test";
 String frequency = "ALWAYS";
 ISubscriptionCondition condition = subscriptionManager.createSubscriptionCondition();
 condition = subscriptionManager.createSubscriptionCondition();
 condition.setEvent(1, resource);
 condition.setInterval(frequency);
 IChannel channel = ChannelFactory.getInstance().getChannel(ChannelFactory.NULL_CHANNEL);
 IRecipient recipient = RecipientFactory.getInstance().getRecipient(loggedOnUser);
 subscription = subscriptionManager.createSubscription(
 resContext,
 subscriptionName,
 condition,
 resource,
 channel,
 recipient,
 null);
Subscriptions are created sucessfully. But, when I go to the details iview of the folder specified in the code and click either on Edit Subscription or Subscription, null pointer exception is thrown.
Any idea of what the issue is?
Regards,
Yoga

What version of OIM are you on? And have you configured your Email Server system property and IT Resource properly?
-Bikash

Subscription / Notification BUG?

Hi,
We have a page containing a link to an Oracle Report that is set to open in a new window. You click on the link, a new window opens and the report runs,...just the way we want it to work.
The problem is if someone subscibes to the folder and is notified of our new report. If they click on the link presented in the "Notification Portlet", they get an error. What is happening is the "target=_blank" that is used on the base page to open a new window, is appended to the end of the URL in the Notification Portlet which of course screws the URL up.
Does anyone know a way around this? Is it a bug? Basically defeats the purpose of the Notification Portlet.
thanks

hi,
i have an idea that you could try out. in portal 9.0.4 (i think also 9.0.2.6) we are introducing a new item type: the reports item type. this allows you to integrate oracle reports as an item. you first register the reports server and the reports in the reports security portlet. after that you can add them as items to a page. when now displaying those new items in the notification portlet the behavior should exactly be as in the item defined (e.g. display in new browser window). this should solve your problem.
regards,
christian

Forum Subscription Notifications [FIXED]

Sorry if this is in the wrong place - I didn't see a more appropriate place to post it.
I am not getting email notifications to new posts in threads I subscribe to on this site. I have no spam filters, and recieve topic notifications from 30+ other forums I belong to across the internet.
Also, I cannot seem to find it in 'My Settings' - where do I go to verify my registered email address on this site?
Jeff

Been there, done that. Numerous times. Verified that all settings are set to "All Posts" and "Immediately".
I also just found and verified that my email address is correct at:
http://support.linksys.com/en-us/support -> Edit Profile
Now what?

Subscription/notification mail removes special charactor's

Hi
I case of a mail notification on a subscribed discussion all the special charactor's (æ,ø and å) in the mail are removed. How can I avoide this?
Best Regards
Ole

Hi Detlev
I got a message running regarding this subject but have incountered a nother problem when I upgraded to patch 28 on a sp2. I'm almost sure the upgrade has solved the problem, but I cant verify it before the other problem is solved.
/Ole

Subscription Notification hour

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