Subscription order

Hi,
I subscribed for a one month unlimited calls to europe package and promptly received an email saying my order was delivered with a reference number.
It has been 5 days since, neither my bank account has been charged not my there is an increase in my credit limit?
Could you please help?
Regards
Vadi

@gbengz101
Hi,
Subscriptions are recurring by default as stated during payment process. If you don't need a subscription anymore then please cancel recurring payments as shown here: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
If you forgot to cancel recurring payment and it went through then you can contact customer service to check if you are eligible for a refund: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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