Subscription paid but got charged for a call

I pay a monthly subscription to Australia, yet I just made a call to a landline in Australia and it drained my Euro balance I keep for calls to other destinations. Why and what can be done about it? I can't make any calls now until this problem is rectified. My last subscription was paid 02 October. Thanks

I think this page page from the Skype support website may help ;
https://support.skype.com/en/faq/FA10416/why-isn-t-my-subscription-working
Look under "I have an active subscription, so why was I charged for a call?"
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

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Hello, I'm in Australia and I'm using my prepaid Skype credit to call someone on a landline in France. When she answers the phone it asks, "Would you like to accept a call from this person?" My balance goes down at reasonable rate so I know I'm being charged for the call, but I just want to check she is not being charged at a high rate for receiving the call. Could you please advise? Thanks!

ld1 wrote:
but I just want to check she is not being charged at a high rate for receiving the call. Could you please advise?
Hello
It's unlikely that the recipient world be charged for receiving a landline call but they should check with their carrier to make certain.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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On Option 3 but being charged for calls that shoul...

Can anyone from BT staff please volunteer to have a look at my sham of an account, I switched to option 3 from option one in November last year, my first bill since then was produced on 18th Feb, this bill included all calls I had made which should of been inclusive (local, 0845 etc..), I already had a feeling this would happen some weeks before my bill as I had noticed that my "recent call charges" was logging the calls and adding up the cost, I was told this was normal (I know it is not as I have been on option 3 in the past and the recent call charges did NOT log the inclusive calls at all), when I phoned to ask about this I was told that "this is not the case and the calls will not be charged when your bill is produced", but they were, just as I knew they would.
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Send an email to [email protected] with the main account holders name, account number and a link this this thread.
They can help sort this out for you.
-+-No longer a forum member-+-

TS1702 I got charged for a rental and a movie on my credit card but it was never done.

Hi,
On 04-11-2014 i got charged $9.99 for a MC PURCHASE 55429504 PAYPAL *ITUNESSTORE 4029357733 CA 2014-04-11 08.28.04
(thats what it says i Was charged for. I never did that. it says the order is pending and that it used my debit...... i did not do that and i have one more charge
On 04-11-2014 i got charged $14.98 for a MC PURCHASE 55429504 PAYPAL *ITUNESSTORE 4029357733 CA 2014-04-11 08.28.04 this is also a debit charge and it says memo MC Purchase
so i got 2 charges that add up to...... $24.97 I would like to get refunded for them because I honestly dont even know what they are. thank you
William Kozlowski
[email protected]
847-848-5001

We are all itunes users just like you.
You need to contact itunes support.
Click Contact Us at the bottom of this apge

Subscription paid but got charged for a call

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