Subscription payment not activated by adobe?

I just paid for adobe PDF pack and used my current credit card.  The one that adobe has on file has been cancelled because of a hacker using it in the recent past.  I can't get adobe to activate my subscription with my new card number?  What's going on?  I can't even call an adobe.com customer service number to get my subscription activated.  I hate adobe.com  there is absolutely no customer support.

Hi Steve ,
I would request you to refer the following link to get in touch with the Adobe Support Team.
http://helpx.adobe.com/x-productkb/global/service1.html
Regards
Sukrit Dhingra

Similar Messages

  • Export PDF subscription is not active

    My Export PDF subscription is not active after 48 hours.
    Is it normal?

    Try to Contact Customer Care
    [topic moved to ExportPDF forum]

  • Trying to update credit card info-can't get manage account icon because my subscription is not active

    I am trying to update credit card info-can't get "edit account" icon because my subscription is not active

    Credit card https://helpx.adobe.com/utilities/credit-card.html may help
    Change Account https://forums.adobe.com/thread/1465499 may help
    -ID support http://helpx.adobe.com/x-productkb/global/service-c1.html

  • Monthly subscription still not active after 24h

    what do I have to do to get my subscription become active? I have payed, everything ok (it says that my subscription is valid), but Adobe Flash CS6 says that is has expired!! I am correctly logged in with my ID.
    Please help Adobe! Buying online a subscription means: I want to use it now, not tomorrow!

    Sign in or activation errors
    For anything else contact support directly by phone, web chat, Twitter, Facebook...
    Mylenium

  • My subscription is not activated

    dear skype
    i purchased this order today but cannt able too use it kindly check
    800mins to india
    Your order was completed successfully and is now active.
    Please see a summary of your subscription below.
    • First payment was taken on: Jul 8, 2013
    • Next payment will be taken on: Aug 5, 2013
    • Order reference: [removed for privacy]
    • Total amount: $8.99

    Hi,
    Your order is still pending: https://secure.skype.com/account/purchase/history/​orders
    In order to get this sorted out please contact customer service as guided here: https://support.skype.com/en/faq/FA1170/How-can-I-​contact-Skype-Customer-Service
    Once you file a support ticket customer service will check the order and assist you further.
    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • Subscription is not activated

    Hi!
    2 months ago I have subscribed to Uzbekistan 400 min subscription. It recharges automatically on 17th of each month. This month it has been recharged again on on March 17, 2012 at 18:46 (GMT/UTC). But I have not been given any free minutes so far. It says "Your subscription has been suspended as you have exceeded your allocated free minutes. Your free minutes will start again on Mar 18, 2012". It is already 2 days passed and I still wasn't given any free minutes. Every time when I call it charges to my Skype Credit account. Please help me to resolve this issue, since I have to make a call to Uzbekistan urgently. Thank you.
    Kind regards,
    Ulugbek

    My 800 minutes montly package to Pakistan was supposed to be re-activated today on 20th August after autorecharging debited to my account on 17th of August......causing great stress as today is Eid day in Pakistan and skype monthly package.
    It is very strange to see skype team very efficient in debiting the recharging amount while extremely sluggish in re-activation of package on due date , it should be automatic in my opinion other wise no use to subscribe.
    Umer Saudi Arabia

  • 400 min subscription is not active

    Hi.  I had a 400 min. subscription to Iran which I purchased about 3 weeks ago.  It was used up today so I cancelled it and bought a new 400 min subscription.  My credit card has been charged and I received an email that shows the order is delivered.  However, it does not show my susbcription and there is a message that says my account is suspened because I have used up my minutes and I can start using free minuted on March 7.  Is there a limit on how many subscriptions one can buy per month?

    You can check the remaining minutes of your subscription by signing in to your account in the website. On the left panel, you should be able to see the list of your active subscriptions. Click on your subscription and you should be able to see the remaining minutes on the account.
    If you have more questions about your account, you may want to contact Skype Live Support.
    HEre is the Skype Live Support Link:
    https://support.skype.com/support_selection 
    Here's how to get to Skype Live Support:
    1. Sign in to your account using that link.
    2. Choose Calling in Choose a help topic, then Calling Phones and Mobiles in Choose a related problem. The click on Next.
    3. Click on Text Chat Support
    4. Finally, click on Start.
    If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

  • My subscription is not active

    My subscription supposed to activate today but stil it says mo active subscriptions. Order status also delivered.

    Just click the link below to see the instructions on how you can get in touch with the Support team ;
    https://support.skype.com/en/faq/FA1170/how-can-i-​contact-skype-customer-service
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

  • Skype took money for subscription but never activa...

    Hello to skype users
    Have you ever faced such situation like mine.
    I have subscription for 400 minutes a month, paid by Skype Credit. Skype takes money every month though dates when it is activated always shifting further and further. For example this month they took money 10 Euros on December 2nd but said it will be activated on December 5th.
    OK then, I thought today is 5th and made a call, and was charged for this call. I went to my account to see subscription is not activated, it still shows 0 minutes from last month.
    After a big search on skype site I sent a letter to support only to receive outrageous lie that I already have used all my 400 minutes in the month of December. When in fact skype even didn;t activate December subscription yet,
    What should I do?

    Skypes indeed takes payment for subscription renewals 3 days in advance, prior to the actual date when the subscription will renew.  afaik, your minutes will reset at 1:00 GMT.
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Subscription active. Payment not charged. Unable t...

    Hi. I have an unlimited subscription to India and payment was by credit card. For some reasons, September 2013 bill hasnt been charged on my card. Also The manage subscription page says subscription expired today. But when I view its settings it says next billing is on october and subscription is stil active. Can i make a payment now and get my subscription renewed or will it be automatically resolved when next month payment is made?
    BTW i am having this subscription for the past 1.5 years. The credit card has also not changed.
    Thanks. 

    Fortunately the issue is resolved. My concern was about getting the subscription back becuase that plan no longer exists. Well I guess there was a delay in getting my credit card charged. Just after i posted the above message, i got a mail from skype confirming my credit card order delivery. Not sure if its a coincidence though!!

  • Please, I hd not paid my adobe plain, so, it´s canceled ... ok ... but just on few days I paid. My payments, today is OK, bur, all the time I opened my sotwares, I receive messages talking about I have, only, few days to use my softwares ... like "You hav

    Please, I hd not paid my adobe plain, so, it´s canceled ... ok ... but just on few days I paid. My payments, today is OK, bur, all the time I opened my sotwares, I receive messages talking about I have, only, few days to use my softwares ... like "You have 02 days to expire your Adobe CC" ... I try reload my computer  ... and many others ways to resolve this case, but I didn´t have successul ... Someone help me? Tks!

    You had purchased CC on 01/24/14 which was cancelled & then you again purchased CC 9/7/14, the error message that you are recieving is due to the cancellation as the server is trying to remind you, please log out & log back in of the CC desktop app to activate the new cc . The issue should be resolved.
    You have 20 GB of space allocated indicating you have active CC.
    Regards
    Rajshree

  • 3 Months 800 minutes UIndia subscription not activ...

    Ihaveprevious Subscription ended on April1st and due to some payment issues it was not renewed automatically. Now I subcribed for a new subscription today and it is not active yet. Its still showing my renewal date as 25th April but my subscriptin end date as 22nd July, which is exactly three months from today. There is some problem and I request you to please do the needful for the same ASAP

    Hello and welcome to the Skype Community.
    Your Subscription will allow you to call within your Subscription coverage for a total of 800 minutes per your billing monrh. Any unused minutes are not carried over to your next billing month.

  • I purchased a year of adobe cc today. when the screen came up to tell me it was processing my payment, not to hit the "back" button or refresh the page as it could take a few minutes. That was 7 hours ago. The help chat told me it would take 24 hours to p

    i purchased a year of adobe cc today. The screen came up to tell me it was processing my payment, not to hit the "back" button or refresh the page as it could take a few minutes. That was 7 hours ago. I contacted the help chat department and was told it would take 24 hours to process. Is this normal?? Why would the screen tell me "a few minutes" if it's actually 24 hours? Has anyone else had this problem? I am so tempted to just refresh the page and try my luck with my credit card canceling a second payment should it happen. THAT might be faster.

    Hi stephanie palmer,
    We would like to inform you that your order has been placed successfuly and you can strart using the subscription.
    Kindly follow the below mentioned link to install products.
    Creative Cloud Help | Download, install, update, or uninstall apps
    Kindly share the results once done.
    Thanks,
    Atul Saini

  • Cannot (re)-active CS3, Adobe does not help

    Hello All,
    My wife has a macbook running Photoshop CS3 and Illustrator CS3. These are not part of the CS but applications that were bought separately. They still work and are perfectly fine for the work that needs to be done.
    The Macbook crashed yesterday so I re-installed OS X from a time machine backup. I was not able to de-activate the software before restoring the system.
    Now that the computer is fixed, both applications ask to activate before you can open them. Activating over the internet does not work due to an "connection error". I tried activating over the phone but that does not work either. You are then transfered to an automated message saying that Adobe no longer "supports activation issues over the phone".
    A website address was given (adobe.com/go/activation) where no solution is found.
    I then started a live chat with support. The support person could see that the software was properly registered, and that both serial numbers have an activation remaining. But he did not help me with activation, since Adobe "only supports current products". Advice was given to look into the forums, or to use my CS3 to purchase a Creative Cloud subscription, which we do not need or want.
    So Adobe leaves us in the cold with their software were they choose to put restrictions on to protect it from piracy but that are now preventing the legitimate user to continue using it.
    My question: what to do to get both Photoshop and Illustrator running again?
    Thanks

    Jeffrey,
    Thanks for your answer.
    The error I get is that I get stuck in the activation screen.
    Then I tried over the phone, giving in the serial and the second number that appears.
    It takes a while and then it says that activation was not succesfull.
    I will dm you the serials and adobe ID  later (I don't have access to that computer here.
    Here is the transcript of the chat (not complete):
    Prabhanshu: Hello! Welcome to Adobe Customer Service.
    andre: hello Prabhanshu
    Prabhanshu: Hi Andre.
    Prabhanshu: May I please have your email address registered with Adobe?
    andre: most likely XXXXXXXX
    Prabhanshu: Thank you for the email address .
    Prabhanshu: If I am correct you are not able to install the software in your system?
    andre: no, i get a "no connection" error. besides, i have not de-activated the software prior to restoring the OS
    andre: so i think we need to de-activate first/
    andre: it is the same computer by the way
    Prabhanshu: Thank you for information, to assist you better may I have the serial number of the product?
    andre: yes, hold on
    Prabhanshu: I am with you.
    andre: XXXXX
    andre: and for illustrator: XXXXX
    Prabhanshu: Thank you for the serial number , May I place this chat on hold for 2-3 minutes while I check the information for you?
    andre: sure
    Prabhanshu: Thank you.
    Prabhanshu: Thank you for being online. Andre I have checked that the both serial number has Activation remaining.
    andre: ok so i need an activation code?
    Prabhanshu: As the product you have a very old product from Adobe, Adobe support only current products.
    andre: meaning?
    Prabhanshu: In this case please go with the forums. find below the link for forums.
    andre: No, that is not right.
    Prabhanshu: Click for forums.
    andre: Adobe choose, in the past, to set limitations on the use of the software, that we paid for.
    andre: If you can't support it anymore, you should remove the restrictions, so that i can go on using the software, which is my legal right
    Prabhanshu: Click this link for support portal.
    Prabhanshu: Please use the above support portal link .
    andre: and what am i suppose to find there?
    Prabhanshu: Go with the forums to get all the information.
    andre: Does this telephone activation still work?
    andre: then I might try that
    Prabhanshu: I am sorry but you have to only go through the forums.
    andre: i am sorry to say that this is not acceptable
    Prabhanshu: I am really sorry for this but I hope you understand the terms and conditions of Adobe.
    andre: i tried activating over the phone, didn't work...
    Prabhanshu: As I have informed you, we support only current version product. Andre you can use your CS3 to purchase   Creative Cloud Subscription.
    andre: i don;t want that, i just want to continu using the software I paid for. The software works fine, only your activation process makes it impossible for me to use it anymore. That is not right, and it is your responsibility to make sure thet this is solved.
    Prabhanshu: Click this link.
    andre: since you can see from were you are that I have an activation left, you might be able to see why i can't activate over the phone

  • I have downloaded  adobe lightroom 5 students . Developpement module is not active. Is it normal?

    I have downloaded  adobe lightroom 5 students . Developpement module is not active. Is it normal?

    Do you have a License key? 24 digit numerical? If yes uninstall to existing version of Lightroom using your operating system procedure, this will not interfere with your catalog, preferences and personal files.
    Download the appropriate version for your operating system from this site. Product updates proceed to install and enter your License key.
    If you have a Adobe Creative Cloud subscription then you may need to uninstall the existing version the reboot and open the Adobe Creative Cloud Application Manager, login to your account and Lightroom CC should be available to install. The application will be automatically activated.

Maybe you are looking for

  • PDF annotation with link, image doesn't show, only in print or Google Chrome, not Adobe Reader main

    We are creating PDF files with annotations, we are using the O2 Solutions PDF Library for C#. We used to create PDFStampAnnotations, but now we want to make the images clickable, to navigate to the URL belonging to the image. Therefore, we are now us

  • System Preferences not being saved

    I've set up Hot Corners with a modifier key, because my mouse cursor occasionally jumps around and ends up in the screen corners, where it would activate hot corners. However, suddenly yesterday (I think), the modifier key isn't being saved. The corn

  • Can't start OLAPServer service after installing patches #9.0.1.3

    I had a running OLAPServer service before I installed the 9i latest patches (#9.0.1.3) yesterday. I have tried to use either Windows Service Manager or OLAP Services Instances Manager to start that service. When I tried to use OLAP OSIM, I got error

  • WOL possible for C5180 or other printer

    I have a C5180 all-in-one and I was wondering if it was possible to turn the device on with a Wake-on-lan call? That way if my printer is in an other room I can turn it on from any pc.  Do other all-in-one devices have this possibility? 

  • Why do I get choppy playback in Adobe Premiere Pro cs6?

    The playback is really choppy. What I am using: (Brand New) iMac Processor  3.2 GHz Intel Core i5 Memory  16 GB 1600 MHz DDR3 Graphics  NVIDIA GeForce GTX 675MX 1024 MB Nikon D5100 DSLR Shot in 1080i 30 fps Thanks