Subscription Purchase- Help!

I purchased Photoshop CS6 as a subscription, but when I click download under my order history, the download link opens up the Apps & Services Adobe Creative Cloud page - it won't download Photoshop and there is also no serial number provided for my subscription! What do I do? I read under the help page that you can click "Alternative Download Method" but there is no link provided for an alternative download. I have used Photoshop CS6 as a subscription before, and when I clicked download it provided a serial number and downloaded to my desktop. Please help!? Thanks!

You can login to https://creative.adobe.com/ and download PS CS6 from there. Make sure you login with the same adobe id with which you purchased PS CS6 subscription.

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Subscription Purchase Failed

I have had an App rejected by Apple. While they were trying to test the annual subscription they got the message "Subscription Purchase Failed. Failed to purchase subscription, please try later."
As far as I can see I have everything done correctly. The Product ID matches (triple checked) and I have single editions available. The Viewer Type is Multi-Issue with iTunes Subscription. This is the 4th App I have submitted to Apple and the previous 3 with similar configurations all got accepted without a problem.
The other strange thing is when I publish a folio edition for retail it disappears off the development viewer. Publish again for free and it appears. Should a retail version not appear on the development viewer so I can sandbox test?
PS: Rang Adobe 24x7, 365 DPS Pro Gold Support and got directed to a voice mail. Fail!!!

adeshks wrote:
please tell me how to make payment for india unlimited again.
That's not possible. The Unlimited India Plan has been permanently withdrawn due to unacceptably high fraud levels.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unable to use subscription purchased via iTunes

i bought the item with my apple id but when i went to edit a pdf it won't work and when i went to restore purchase it says no purchases restored i have my invoice and emails which show that i purchase the app. thank you waiting for answer.

Hi adobe reader purchase,
TSN is correct: if you're having issues with your purchase, it's necessary to contact Apple, as Adobe doesn't handle subscriptions purchased from the various app stores.
If you have Adobe Reader installed, and have verified that you have an active subscription, but are still having trouble converting, please let us know exactly what's happening, so we can help.
Best,
Sara

I want to cancel my subscription, please help me!

I Want to cancel my subscription because it didnt do what I expected to do, please some help me!

Oh ok. I tried doing so, but i couldn't, is there anyway you can explain me how to do it? A link or a video where It's explained. Thank anyways
Att: Jhordy Alberto Garcia Díaz
El 19/08/2014, a las 18:32, "Sara.Forsberg" <[email protected]> escribió:
I want to cancel my subscription, please help me!
created by Sara.Forsberg in Adobe ExportPDF - View the full discussion
Hi Jhordy,
Oh, I see! You purchased your subscription through the App store, that's why Adobe doesn't have record of it. You need to go through the App store to cancel/refund your subscription.
I apologize for the inconvenience.
Best,
Sara
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We are unable to start your subscription plz help me ladies and gentlemen PLZ HELP ME!!!

i just need help because every time i type in my serial number it just says unable to start your subscription plz help me people

-LogiKzzz we will not able to solve this issue for you in a public setting as we will require personal information to resolve the issue. For the best assistance, I recommend our chat support at http://adobe.ly/rSZYR5. Our chat representatives can provide a personalized experience to resolve the issue you have described.

I paid for PDF to Word subscription through iTunes but when I try to convert from my computer directly from Adobe, it says I need a subscription. Help?

I paid for PDF to Word subscription through iTunes but when I try to convert from my computer directly from Adobe, it says I need a subscription. Help?

Hi divabuyer,
It sounds like you're trying to convert to Word from within Reader, is that so? Are you signed in to Reader? If so, you'll see your name in the upper-right corner of the Reader application window.
If that doesn't work, please try llogging in to https://cloud.acrobat.com/exportpdf with your Adobe ID and password.
Let us know how it goes.
Best,
Sara

Hi, I have a problem I bought pridlozhenie appstore for $ 999.99 but the cards have no money how to cancel your purchase help!

Hi, I have a problem I bought pridlozhenie appstore for $ 999.99 but the cards have no money how to cancel your purchase help!

All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Unauthorized subscription purchase on non auto-rec...

I have been a happy customer up until now. Skype made an unauthorized year purchase of $30.05, days after I made a 3 month subscription purchase. I made the 3 month purchase around the 11th, Oct 2011 and on the 21st of Oct, Skype just compromised my account and stole money from me in the amount of $30.05. I would like these charges dropped immediately. I never purchased it!!! I never been on auto-recharge either! So I make the dam payments not Skype, so give me my money back. God doesn't like ugly but this is a real problem!
I know you idiots do not do refunds on subscriptions. But what if you guys stole the money in the first **bleep**ing place. Is there a nice little protocol that returns your money?

Skype billed me for a month long subscription.
I have not authorized this transaction.
I cancelled my subscription two months ago, so there is no way this should have been billed to my account.
I am jobless and don't even have $2 in my bank account. Going through with this transaction will surely send me into financial oblivion.
Please do what you can to reverse the charges immediately, Skype!

I pre ordered a album but it doesn't appear in my music library but when i go into itunes it says "purchased", help please

i pre ordered a album but it doesn't appear in my music library but when i go into itunes it says "purchased", help please

HAs the album been released yet?

I want to purchase the apple ios developer subscription. Help Please?

I want to purchase the apple ios developer subscription for $99.00, however during the signup I also selected MAC subscription. I wish to change this to ios only but the signup process will not allow me to remove MAC dev subscription from my cart and is forcing me to purchase nothing or purchase both. There doesn't appear to be an option, prior to purchase to edit cart contents and remove the MAC subscription. I have tried from multiple browsers with cookies enabled. Any one else experienced this?

Just go to YouTube.com in safari and view the content that way. Create a shortcut on the home screen so you do not bleed to type in the address.

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Do i still need a redemption code for subscription purchase

I have had Premiere Pro put on my computer using a friend's adobe ID, i switched it to my ID and purchased a plan for just Premiere Pro. all steps followed to the best of my knowledge but when i start the programs (i have Premiere Pro CC and Premiere Pro CC 2014 for some reason) but both ask for a redemption code i never received. I've raked my brain and searched the internet for hours but to no avail. why does the programs ask for something i never got and only help i find for my question was that subscription based purchases don't need one.

>put on my computer using a friend's adobe ID, i switched it to my ID
That is not according to the license agreement Licenses and terms of use | Adobe and it appears you still have "something" from your friend on your computer
Log out of your Cloud account... uninstall... run the cleaner to remove all left overs... sign in to YOUR Cloud account and install fresh
-http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

New subscription purchase

I am wanting to setup an account and would like to find out exactly what subscription to purchase. I would be calling from a U.S. cell phone to a Mexico landline, the country code is 52 and the area code is 734. Could you please advise me on what the correct subscription would be for unlimited mintes??

themousepad wrote:
Hi, I have used up all minutes of my monthly subscription. I now want to add another subscription and purchase more minutes.
Hello
You have 2 active Subscriptions - India 2500 minutes and India 800 minutes. If you wish to add a third Subscription you need to choose one with a different number of minutes.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription problems (HELP!!)

I just paid for unlimited Europe to call landlines in Germany and now its saying I have to purchase Skype credits. Can someone Help? I don't understand why I would need to purchase credits if I have a paid subscription plan.

Hi,
Maybe you are trying to call a German mobile, not a landline one.
According to Fair Usage Policy, calls to mobiles are not covered by unlimited Europe :
http://www.skype.com/intl/en/legal/terms/fair_usage/
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Subscription Purchase

If I purchase an annual subscrition of a magazine in a DPS multi-edition viewer when do I receive my first edition? Do I get the latest available edition in the library or do I need to wait until the next edition is published? It's a bit of a let down for readers if they need to wait until the next edition is published? They have spent the money and have nothing to show for it.

Thanks for the prompt reply. Here is an email just received from a reader who purchased an annual subscription:
"I bought annual inscription of your magazine “...........” two days ago, i got the payment charge by itunes, but i don’t know why, when i try to open the magazine , the only page i can see is one of payment, i must pay once, would you help me to discover where is the mistake or what is wrong, thank you, i hope to hear fron you soon,"
It looks to me like the Viewer is not offering the latest edition to download.
The viewer version is V21

Subscription Purchase- Help!

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