Subscription renewal issue cannot make calls

Hi I was having 800 mins India 30 Days subscription, I was expiring on in may mid, as the time exhausted, I renewed it using your skype process (which comes after call failed). I sent me email for delivery but, I cannot make calls yet. Already the purchase hsitory says subscription (India 800 mins 1 month) is purchased, but 
I cannot make calls
The Subscription on mage pages says 0 mins, Please advise.
Renewal date : 7 May 2015

I think this page page from the Skype support website may help ;
https://support.skype.com/en/faq/FA10416/why-isn-t-my-subscription-working
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
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