Subscription Renewal Not Working

I renewed my subscription to Creative Cloud a few hours ago, but when I try to use the applications is says that my subscription is expired. How do I start using the applications again?

Same problem, I was using lightroom and photoshop just fine then all of a sudden it tells me I have to renew, the funds came out of my account on the 21st and the chat rep asked a bunch of questions then said it was a technical support issue and I would have to contact them on Monday when they are open. This is not acceptable as I have school work I rely on these programs for. I am irritated and ready to dispute the charge on my account if I cant use the products I have been charged for. The chat rep was useless, today is saturday and I used chat earlier, now it is telling me chat is only available m-f and today is Saturday. It is a shame Adobe has such terrible customer service.

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Subscription renewal not working for all apps

Hello. My credit card was not updated quick enough within the 30 days. I updated credit card info and photoshop works, but flash does not. Says I need to renew my subscription, but I already have

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

My subscription is not working. How to find out th...

My subscription is not working! Information in my account says that I can start using it not earlier then 22 Feb, 2013. And yes, I've read the topic
Subscription doesn't work - what to do?
The stupidest thing that this topic says -
If your subscription minutes are not reset then please keep in mind that minutes are reset based on first payment date and TIME in GMT timezone, not based on recurring payment which is done 3 days in advance to avoid delays. You can check this from your order history if you open order ID: https://secure.skype.com/account/purchase/history/orders
Ok, I've checked my order history - I don't see TIME here. I see only amounts and dates.
(This is how it looks like - May 22, 2011 (GMT/UTC))
I purchased my subscription 2 years ago... I don't remember time when I purchased it.
How to find out the TIME of purchase?
And why my subscription is not working?

mariasenator wrote:
And why my subscription is not working?
Your Subscription should be activated today (2/22/13) at midnight GMT/UTC.
If it is not please file here: contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Reactive subscription was not working

yesterday my reactivate of subscription was not working. and once I subscribe another one month call, the previous 3 month subscription is activated. which is rubbish. why there is no control to recurring subscription by manual. because this results in over spending to subscribe skype rubbish service since microsoft took over. the website is very slow. and user interface is owful!

Hi,
It is because your subscription does not cover calls to India.
You can call following destinations:
Argentina
Australia
Austria
Belgium
Canada - (incl. mobiles)
Chile
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guam
Hong Kong SAR - (incl. mobiles)
Hungary
Ireland, Republic of
Israel
Italy
Japan
Korea
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Poland
Portugal
Puerto Rico
Russia - St Petersburg
Russia - Moscow
Singapore - (incl. mobiles)
Slovakia
Spain
Sweden
Switzerland
Taiwan
Thailand - (incl. mobiles)
United Kingdom
United States - (incl. mobiles)
Venezuela
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

My "Free Subscription" is not working.

I got an offer to activate my free premium subcription to call anywhere and any number. All I had to do was put in my billing info and that was all. I did all of that, activated the subscription and still, I cannot call anywhere or any number ( not landline or mobile). It keeps telling me to buy a subscription and when I look at my subcriptions IT is ALREADY there!!!!....
What is the problem?

dalsbehgal wrote:
my free month subscription is not working. i reveived an email that it has been activated. However I can't call. it says you need to top up first.
Hello
ALWAYS start your own topic.
Your account shows that you are attempting to call outside your Subscription coverage. India is not included in the Unlimited World list of destinations. To place calls to India please purchase an appropriate Subscription or some Skype Credit.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Cancelling subscriptions; instructions not working

The page https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription with instructions to cancel my subscription does not seem to be correct for me; I do not have the options shown to cancel my subscription. Can anyone tell me if there is now a different way to cancel?
As additional feedback (for Skype): the reason why I want to cancel my unlimited calling subscriptions is that Skype continues to attempt to obtain unauthorized payments at random times throughout the year, for various amounts not matching my subscriptions and at dates other than subscription renewal date. Luckily, my stored payment method doesn't work anymore... This continues to happen even after various complaints throughout the years. This is of course completely unacceptable, and quite frankly unbelievable for what I thought was a mature company. And to be completely childish in my feedback: the lack of maturity of course also shows in the successfull attempt hide every way to address Skype directly with these kind of issues nowadays.... It's been many years, Skype, but you're close to losing me completely as a customer.

What do you mean by "it does not work when i copy it into safari?" Does Safari return an error message? Does the address to the calendar start with "http" or with "webcal?" If you enter the address starting with "webcal" into Safari, it should directly try to subscribe to it using iCal. What I was wondering is whether Safari displays the calendar if you enter the address starting with "http."

Podcast subscriptions do not work on otherwise good podcast

I started using BluBrrys powerpress plugin on my wordpress site a few days ago and up untill this point its been fine, but I am having a really strange error that has me vexed
The site I have set up is here: www.fantasticneighborhood.com
The podcast feed I submitted to iTunes is: www.fantasticneighborhood.com/?feed=podcast
The iTunes link is here, this was after it was accepted by apple: http://itunes.apple.com/us/podcast/fantastic-neighborhood-podcast/id504413438
So here is what's happening. The feed itself works fine in non iTunes platforms and passes validation, also works with the site plug in which plays it in article. If you go to the iTunes link in a browser you can listen to the first episode via the blue play button, and if you access the feed within itunes via the view in iTunes button and hit the download button for the individual episode, you can download the podcast.
However, if you subscribe to the podcast, it will add it to your subscriptions and not find anything, not update. Even from there if I right click and hit "copy podcast url" it gives me a valid url. If I download the podcast via the individual podcast button, it shows up as a feed, but then if you try to update it, it will give you an unknown error message.
Lastly, if I manually add the feed via advanced > subscribe to podcast, it will download the first epsiode and update correctly.
I did make some changes to the feed after submitting in that I fixed the title of the podcast, but I would find it hard to believe that that could be the issue since the feed when manually added works great and it's only when it is taken from itunes. The enclosure name stayed the same as did all other info for the cast.
I have looked at everything I could find and by all means this should work but it does not. I have tried deletingh the subscription and trying to resub to it but no luck.
So has anyone else had this problem prior to this, and is there a solve? I have never worked with iTunes for a podcast before (this is my first) and I am under the impression that iTunes does not offer support to fix broken casts which worries me. Thanks in advance!

Hi Tom
The first thing that pops into my mind, is the Flash Player
security settings. Usually these only play a role if your buttons
are trying to access a internet address, but sometimes can affect
local files also.
Go to you Flash Player security settings (online settings)
and add your swf to the Allow list.
Note.
I don't know how to get to the settings online, it never
interested me. But if you change the link on one of your buttons to
access a internet address like www.google.com, and try to click it
from your local machine, the Flash Player Security screen should
pop up and warn you that a "Unsafe Operation" was stopped, or
something along those lines. If you click on the [Settings] button,
it will take you to the online Flash Player settings.
By the way, the Flash Security window does NOT come up from
Test Movie. You need to open the SWF in Flash Player on your local
drive.
Hope this helps. Goos luck

My subscription is not working ,please help as soo...

Hello
i have just paid for subscription ,you accepted it and took the money and the status is delievered but till now i dont see it in my profile and i can't use this subscription and it is my first time to have this problem so hope you have a solution for that and in the same time yur chat link is not working and it always says "all our agents are unavailale "
waiting your answer and hope you have a solution for my problem

I have the same problem! I bought more time the 27.th of April which didn't show up on the screen, but has been withdrawn from my bank account. And today I bougt again as I have to make an important call and don't want to be interrupted by not having enough money on my Skypeaccount. What I bought today didn't show up either on my Skypeaccount. But when I look at my Skype history it says that I bought both times. What do I do?
Susan

Cisco ISE IP Renewal not working

Hi all,
I am setting up a CWA with Cisco ISE to authenticate Guests and Employees by Web and assign them to Two different vlans. The authentication pass. The authZ Profiles are affected. but The IP address did not change according to vlan until I renew it manually from console ( >ipconfig /release >ipconfig /renew). I desactivated Java in browsers, I activated it again and added the IP of the ISE to the Exception List in Java setting but the IP address still not change automatically.
Any Ideas how to fix this Issue?
Thank you.

Hi Bouchaib,
Make sure you have put a check on the VLAN DHCP Release option.
If you are using ISE 1.3 then your path will be,
Guest Access > Configure > Guest Portals > Create, Edit or Duplicate > Portal Behavior and Flow Settings > VLAN DHCP Release Page Settings.
This affects the Central WebAuth (CWA) flow during final authorization when the network access changes the guest VLAN to a new VLAN. The guest’s old IP address must be released before the VLAN change and a new guest IP address must be requested through DHCP once the new VLAN access is in place. The IP address release renew operation varies by the browser and operating system used; Internet Explorer uses ActiveX controls, and Firefox and Google Chrome use Java applets. For non-Internet Explorer browsers, Java must be installed and enabled on the browser.
The VLAN DHCP Release option does not work on mobile devices. Instead, guests are requested to manually reset the IP address. This method varies by devices. For example, on Apple iOS devices, guests can select the Wi-Fi network and click the Renew Lease button.
For ISE 1.2 version, you can find the same option on the Guest Portal settings.

Cannot convert a PDF to word. I want to cancel my subscription does not work

it will not work! I want a refund.

Hi,
I can see your account that your subscription for Adobe Export PDF is in pending status.
It will take 48 hours to get confirmed.
Once it gets confirmed I will cancel it for you.
Regards,
Florence

Subscription is not working even though it should ...

Hello,
my subscription for calls to Germany is not working, even though it is active. The number I dialed was supposed to be included in the subscription. What can I do now?

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

Monthly call subscription is not working!

i really think skype monthly subscription offensive text removed does not provide the service that i paid for!
i have subscribed the monthly calling plan.
however, recently, wheever i try to make a call from skype mobile app or making skype phone call outside the skype app, it does not work at all.
the call ring a few times then jump to no answer. however, my friend told that he have not receive any calls or have any missed calls during the time i made the call.
it makes i paid the subscription fee but cannot get the service being offered. my money is just wasted at all.
offensive text removed without any solution, offensive text removed i cannot find any technical.or customer support to submit my complain !
i really want to ask how can i get back the money if i cannot get the service i asked. or how can i solve the problem in order to make the calls for what i paid for.
im using LG G2.

wonghy wrote:
it makes i paid the subscription fee but cannot get the service being offered. my money is just wasted at all.
Hello
We've had to edit your post to bring it into line with the Community Guidelines Please ensure that any future posts follow these and in particular this extract:
"You are expected to maintain a helpful, respectful tone when posting. Opinions are welcome, but they may not escalate into flaming and rudeness against Skype, its staff, other forum members or any other party."
The fault you are experiencing is a problem with the Turkish telco who are terminating your calls - not Skype. We have asked them to rectify their fault as quickly as possible.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription digests not working

I have my subscription settings to get notifications once every week for topics I'm subscribed to. Instead, I get a notification e-mail every time someone posts to a subscribed topic. This function is NOT working as advertised.
Doc

Doc,
Don't get your hopes up just yet that this matter has been resolved.
In My Settings I've asked for e-mails to be sent "Once per week" and although from time to time I do get a weekly digest, I continue to get notices every time a post is added to one of my subscriptions.

Subscription calls not working

I have a 1 year subscription for unlimited calls to UK landlines. I have used it for months without problems but now when I try to call landlines the call doesn't work properly - the connection is bad and although I can usually hear the person on the other end, they cannot hear me. I am using the same computer to make calls that I always have previously. I can still make skype-skype calls with no problem including using video etc but I do not understand why this works when calling landlines doesn't? It is frustrating that it is the service I have paid for that is not working - I am having to call the UK on my mobile phone at a great deal of expense. My subscription is still active and I am calling landlines not mobiles.
Any advice or help resolving the problem will be greatly appreciated. Thank you.

I cannot make calls to the UK .One number I call says I need skype credit or subscription which I have .the other one will not go through.What advice do you have to solve this problem.

Purchase new subscription plan - renewal not working!

What is the process with this Adobe Application Manager?
I log in with my credentials, but still, it does not recognize that I bought a license two day ago?
Also: WHEN I PAY FOR A PRODUCT, I WANT A SUPPORT BUTTON next to my licensed product! How can Adobe offer such bad support! I can't believe it.
Also: Nowhere on *.adobe.com you find a contact form.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Subscription Renewal Not Working

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