Subscription renewal payment deducted; subscriptio...

i buy skype subscription of 2500 mins for india. Amount detuct from my account but there's no subscription in my skype account. I can't make calls to india while m paying for it. Whats going on? please solve my problem as soon as possible. My skype name is- [Removed for privacy]
Post transferred to create its own separate topic.
Subject/title edited accordingly.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

bhimraj.gairola wrote:
i buy skype subscription of 2500 mins for india. Amount detuct from my account but there's no subscription in my skype account.
Hello,
Your account shows that your Plan was renewed today (05/1/14). Please note that minutes are added at or about midnight UTC/GMT on the due date.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

Unable to cancel Subscription renewal

I am unable to cancel my subscription renewal. When I click all the links I end up at a page that says 'access denied' Frustrating. Please help.
Here's what I get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.a6d91002.1403547958.2071fc21
Kind Regards
Jonty Kilpatrick

Hi Rave
Thank you so much for your reply. Appreciated. I had tried that and I just go round in circles never getting anywhere.
From your link I select 'cancel an annual membership' from the revealed drop down and choose 'contact us' which takes me to here: (jive has messed with the link inserting some kind of meta)
Contact Customer Care
the above is adobe dot com / x-productkb/policy-pricing/cancel-membership-subscription.html
Under the revealed drop down: http://helpx.adobe.com/uk/contact.html?step=CCSN_membership-account-payment_cancel-your-me mbership
Credit card and payment
Membership, signing in, and Adobe ID
Downloading, updating, and installing apps
Activating apps
Using my apps and services
whatever you choose next you get to here:
Renew, extend, or restart your membership
Do promotional rates increase after a year?
Cancel your membership
To cancel your Creative Cloud membership, see Cancel your membership or subscription.
Change to an annual membership or a full Creative Cloud membership
Access your account information
Cancel your individual membership and reenroll to Creative Cloud for teams
Change the Primary Admin on a Creative Cloud for teams membership
and selecting 'cancel your membership' takes you back to the top, when you click 'contact us' again you get:
Access Denied
You don't have permission to access "http://helpx.stage.adobe.com/uk/contact.html?" on this server.
Reference #18.961c20d9.1403616165.45fb14
I just can't get to where I cancel renewal.
Please advise
Kindest regards

Re: Subscription renewed but not able to call

Me too having the sme issue here.
My subscription starts from 18th of each May; though the subscription charge gets deducted 3 days before each time. And still not able to call even it is 18th May.
Dear Skype representatives, can you please do the needful asap and solve our issues??

Hello,
Using some else's thread is not only unfair to the thread starter but can lead to confusion and cause difficulty for those who are trying to assist you.
Your issue is different to that of the person(s) whose thread you infiltrated. Two issues are almost never identical. There are too many variables.
Please start your own thread here.
Thank you.
Due to the time it can take for some transactions to be processed, we charge your bank or PayPal account three days in advance to ensure prompt delivery of your subscription. You don’t lose these three days: your subscription is still valid for the full period that you sign up for (one, three or 12 months).
Although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time.
Minutes are added to Plans at or about midnight UTC/GMT on the due date.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Subscription renewed but I can't make any more...

Hi Andre,
My India 400 min. subscription got automatically renewed yesterday & my card was charged for $8.99. But my account does not show the credit for my 400 minutes yet. My renewal date is 20-Feb. and I had not opted for auto renewal. So why is my card charged & my subscription renewed. And where is my credit of 400 min. My purcase details are :
Here are my purchase details:
• Skype Name: stefen.jorg
• Product name: Package
• Total amount: $8.99
• Transaction date: Feb 17, 2012
• Order number: 584671128
• Order status: Delivered
Please credit my account : stefen.jorg, for the 400 min. & cancel the auto renewal facility.
Hope to hear from you soon.
Stephen George, Bahrain.

Hello Stephen,
By default all subscriptions are recurring as stated in terms of service. Your subscription will be automatically renewed until you cancel recurring payments as shown here: https://support.skype.com/faq/FA1881
In order to ensure that customers don't get cut out in the middle of important call just because recurring payment was even 1 minute delayed, Skype is taking recurring payment 3 days in advance. Of course you don't lose these 3 days, subscription next month will still be activated on the 20th as expected.
Your minutes will be available to your on the 20th of February and valid till 20th next month.
I hope this clarified the situation.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription Renewal question

I currently have an unlimited US & Canada subscription that expires 9/25-- when I try to renew I get a message that says I already have a subscription so continuing will overlap my current subscription. Also, I can't tell for sure how much the charge will be so I can load enough money in Skype credit to cover it. I use to have it set up for auto pay but the charge was duplicated 2 years ago which created a skype credit that we used last year to renew. I just want to add enough to the skype credit to cover the subscription and the cost for renewing the on-line number that also expires on 9/29. Thank you in advance for your help.

Hi,
Unlimited US&Canada for you is $30.05 per year, since currently you have bit over 11USD you can add 20USD more to cover your subscription recurring payment.
Online Number is separate payment and this is 30USD for 12months. This you can also pay directly with credit card: https://support.skype.com/en/faq/FA10365/How-do-I-extend-or-reactivate-an-Online-Number
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Time of subscription renewal unavailable

Where can I find the time of subscription renewal? The order history gives me date. But subscription activation takes time of purchase into consideration.

Hi,
I have purchased monthly subscription (800 Mins to India ) from skype
My purchase order is delivered, but I am not able to make call to India.but 3minutes were deducted.
Presently, I am in UAE.
My username is shibuma
Order number is [removed for privacy]
Can you please verify this?
Thanks,
Shibu umer khayoom

Subscription Renewal Problems and Poor Customer Se...

I have has Unlimited European subscription for several years with automatice renewal. Yesterday I found that my service no longer works. Apparently the card on my account had expired and so as the renewal payment did not go through my service was ended without any warning or notification of a problem.
I contacted Customer'Service' - haha - and was told to add the subscription to my account again and that my telephone number would be renewed as it was already part of my package. Last year I paid £33 - this year it cost £58 and the number was NOT included. The system wanted me to pay about another £35 to renew the number as well!
I contacted Skype again and was told there was nothing they could do. Skype numbers are no longer included in the Subscription and because mine had lapsed it cannot be renewed and I have to pay for both services. An increase of over 100% in a year. A formal complaint by email got an initial standard reply that had nothing to do with my complaint and the second reply was basically 'tough luck'.
I have cancelled the subscription renewal and will transfer the number to another provider.
What can anyone do about the mighty Microsoft organisation? - well I can certainly publish this story on as many sites as I can to warn others.
I think this is just a way to get people onto the new more expensive packages.

dale.strugnell571
Facts:
Paid via Paypal 25/06/2013
received Delivery Email on 26/06/2013
Minutes not loaded by 26/06/2013
Penalised because I used the last 10minutes
Message from Skype: displayed above. Skype to load Minutes on the 30/06/2013
As you can see:Nothing at 12h30
Require minutes to call 87 Mother who is sick and alone in another part of South Africa!
Please load my service which i paid for, please don't do this again...

HT201272 Hello there,I delete my scruff application on the 8/05/13. Receipt N: 184052577343. And I was charged ammount of £ 16.99on the 15/05/13. I t's a Subscription Renewal. How can I stop it and get the refund of this ammount back on my account? Thank

Hello there,I delete my scruff application on the 8/05/13. Receipt N: 184052577343. And I was charged ammount of £ 16.99on the 15/05/13. I t's a Subscription Renewal. How can I stop it and get the refund of this ammount back on my account? Thank you!!

There are instructions on this page for managing and stopping auto-renewing subscriptions (deleting an app won't stop it) : http://support.apple.com/kb/HT4098
In terms of a refund, what does it say on the app's description page in the store (a lot say that refunds aren't given) ? But you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do I STOP a subscription renewal on an app?

My daughter deleted this Karaoke app, but i am getting charged every week on a subscription renewal. How do I suspend/ stop this charge from hitting my account every week?
Thanks

You need to unsubscribe. See:
http://support.apple.com/kb/HT4098
Regards.

HT204088 how to stop automatic renewal payment

I had perchased Badoo application but I removed my private page and I deleted the programm , they still charging me and they make automatic renewal.How can I stop this automatic renewal payments?

Hi..
Instructions here > iTunes Store: Purchasing and managing auto-renewing subscriptions

HT1918 How can I cancel an automatic subscription renewal and receive refund?

I received an iTunes receipt for $54.99 for an automatic subscription renewal of People Magazine for iPad. I do not want to renew this and would like this renewal cancelled and refunded. How can I do this?

See Here...
iTunes Store: Purchasing and managing auto-renewing subscriptions
Contact the Content Provider
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS4009 iCloud subscription renewed, but I don't have the storage.

My iCloud subscription renewed on 14th October (Current Plan is stated at 10GB, so total 15GB). It's 16th October and I have the message 'Your iCloud storage is full' and Total Storage is given as 5GB. Backup isn't working.

You found the problem!!!
I was using my iPhone for company email a year ago, but I no longer need to do that. I deleted the global MDM(?) and after everything cleared out, the storage & backup tab came back.
Thanks so much.

HT204266 How do I cancel an automatic subscription renewal?

How do I cancel an automatic subscription renewal? Seller is "Better Day Wireless, Inc."

http://support.apple.com/kb/HT4098
Regards.

400min subscription renewed but still give me zero...

After the renewal of my 400min subscription on oct 05, 2012 I get zero minutes to call by that subscription.
The renewal was invoiced on oct 3,2011 - order nr. 535006986 - status: delivered
What can I do?!

My minutes are back! Everything ok, except the delay of the effective subscription renewal.

Subscription renewed but time did not.

I had a 60 minute subscription renewed 3 days ago and my time kept counting down from the previous subscription. now after 3 days and only 21:24 minutes later and my account shows 'you have used all your monthly minutes'

Hi,
If your minutes are not reset then please contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription renewal payment deducted; subscriptio...

Similar Messages

Maybe you are looking for