Subscription renewed but charged at skype credit r...

I renewed My subscription of 800 minutes to India but after renewal I am charged at Skype credit rates per minute to India why? Please explain

Hello and welcome to the Skype Community.
Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on July 12th 2015.
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.

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Subscription renewed but suspended from making cal...

My Order dated 27/12/2014 seems to be over by now but my subscription got automatically renewed on 24/1/2015 which is expiring on 27/2/2015.
Unfortunately, now my account shows the below message and I am unable to call or use my new subscription.
"You have used all your monthly minutes, use your Skype Credit to make calls. Renews on Jan 27, 2015"
What does it mean??
Why I am unable to use my new subscription since I am charged for?
Kindly dont make this so complicated for Customers to find a way to Customer service desk as I had to spend a lot of time to send my message acrossto you.
Please help on my subscription issue.

Calling_Issue wrote:
"You have used all your monthly minutes, use your Skype Credit to make calls. Renews on Jan 27, 2015"
What does it mean?
Hello
It means exactly what it says.
Your account shows that you have used your entire 800 minutes allocation for your current billing period. Your next allocation will be added on January 27th 2015 at midnight UTC.
Your payment date is irrelevant.
Also see this: https://support.skype.com/en/faq/FA34487/why-can-i-no-longer-make-calls-to-india-from-india
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Subscription renewed but I can't make any more...

Hi Andre,
My India 400 min. subscription got automatically renewed yesterday & my card was charged for $8.99. But my account does not show the credit for my 400 minutes yet. My renewal date is 20-Feb. and I had not opted for auto renewal. So why is my card charged & my subscription renewed. And where is my credit of 400 min. My purcase details are :
Here are my purchase details:
• Skype Name: stefen.jorg
• Product name: Package
• Total amount: $8.99
• Transaction date: Feb 17, 2012
• Order number: 584671128
• Order status: Delivered
Please credit my account : stefen.jorg, for the 400 min. & cancel the auto renewal facility.
Hope to hear from you soon.
Stephen George, Bahrain.

Hello Stephen,
By default all subscriptions are recurring as stated in terms of service. Your subscription will be automatically renewed until you cancel recurring payments as shown here: https://support.skype.com/faq/FA1881
In order to ensure that customers don't get cut out in the middle of important call just because recurring payment was even 1 minute delayed, Skype is taking recurring payment 3 days in advance. Of course you don't lose these 3 days, subscription next month will still be activated on the 20th as expected.
Your minutes will be available to your on the 20th of February and valid till 20th next month.
I hope this clarified the situation.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Pay as you go - The Charge against Skype Credit Ra...

Thank you Skype for your Service but I do feel a little let down and don not understand the Charging against my Skype Credit Account ?
I have been trialing the last Free Trial of Worldwide Unlimited Calls. I really only call the USA, so want to buy this Subscription and not the Worldwide and also wanted to compare the savings if I were to just Pay as You Go ?
If I I understand correctly the Pay as you Go rates of 1.6p a minute plus the 3.4p Connection charge.
However, I tried to MAKE two calls to a USA Cell phone and even though I did not even get through.
I had 20p deducted from my existing Skype Credit balance.
Can you explain why ??

As long as you keep renewing your account every 30 days by adding the $15.00 your account will stay active and the money will be carried over up to $1,000.00 dollars. If you have had the cell for more than 6 months you can get a contract or monthly plan and you will be given credit for the money on your phone. I use the extra money for long distance calls since I do not have a long distance carrier on my landline, also if you text you can use it that way. If you put in a $30.00 prepaid card it will be good for 90 days so that would save you $15.00 every 90 days by not buying the $15.00 card every 30 days also you can buy a $100.00 card and it would be good for one year.

Was charged $25 skype credit five times within a f...

I received an email alert from my bank informing me that I had made 3 online payments of $25 to Skype. Confused, I went to my banks website to confirm. I then logged on to my skype account and watched my skype credit charging up and discharging while not knowing what to do. I was not making any phone calls, nor was I using skype in any way other than to try to figure out what was happening. I noticed that I was charged 2 more $25 increments while I was logged on to skype. At that point, I picked up the phone and called my bank and had my card canceled.
I'm not sure what happened, but I suspect someone gained access to my account. While this was happening, I received two 'group' text messages (SMS) to my Skype account asking if I was still selling a boat and in another one, a bike. The writer was trying to get me to reply to their email address. I did not fall for it. I turned over the email address to an FBI agent friend of mine so they can run trace on it. Just got word that everything seems to trace to Belgium.
Now that I am out $150, but the scammers are unable to continue charging my card... I was dismayed that I could not locate a phone number to Skype's customer service line so I could let them know I was having this issue. I find it hard to believe that there is no customer service line what-so-ever. Did I make a mistake in working with Skype? I didn't have problems in the past, and it appears to be a great service still... but no customer service line?
So tell me mysterious people behind skype... How do I get my $150 back?

Hi, PerSverre, and welcome to the Community
As is noted in the blue banner which appears at the top of every thread (discussion) on the Rates & Subscriptions message board:
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
Please also remember, as is noted in our Community Guidelines , the Community is not a branch of Skype Customer Service. The best recommendation we can provide for you for resolving why your subscription did not cancel is to please contact Skype customer service directly.
Regards,
Elaine
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Subscription renewed but no mins..

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
But cannot make calls.. more over... my profile shows renewal is due on JUL 09.. confusing and rustrating...
Ravi

Hello and welcome to the Skype Community.
Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on July 10th.
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.

My subscription renewed but zero minutes !!

I have a 400 mins russia subscription. I cancel it then I reactivate it again before it expired. Renewal money taken from me but I still have this message:
You have used all your month minutes, use your Skype Credit to make calls.
Renews on Oct 25, 2011 !!
My payment order# 542149021
Kindly please help to solve this issue.
Regards

Please file with Customer Support.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription renewed but cannot make call

Hello, I bought yesterday a new unlimited (Europe) subscription but i can't call is that normal ?

Hello All
Please note that your accounts show that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts.
Renewing your monthly Subscription before your billing cycle ends has NO effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.
I'm closing this thread now. If you have further queries please post INDIVIDUALLY as using someone else's topic will delay a response to you.
Thank you.

TS4009 iCloud subscription renewed, but I don't have the storage.

My iCloud subscription renewed on 14th October (Current Plan is stated at 10GB, so total 15GB). It's 16th October and I have the message 'Your iCloud storage is full' and Total Storage is given as 5GB. Backup isn't working.

You found the problem!!!
I was using my iPhone for company email a year ago, but I no longer need to do that. I deleted the global MDM(?) and after everything cleared out, the storage & backup tab came back.
Thanks so much.

Subscription renewed but time did not.

I had a 60 minute subscription renewed 3 days ago and my time kept counting down from the previous subscription. now after 3 days and only 21:24 minutes later and my account shows 'you have used all your monthly minutes'

Hi,
If your minutes are not reset then please contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

400min subscription renewed but still give me zero...

After the renewal of my 400min subscription on oct 05, 2012 I get zero minutes to call by that subscription.
The renewal was invoiced on oct 3,2011 - order nr. 535006986 - status: delivered
What can I do?!

My minutes are back! Everything ok, except the delay of the effective subscription renewal.

Subscription renewed, money charged, but no minute...

Hello!
I have a 400-minute subscription to Russia. I am charged on the 14th of every month and that is when I can start using my 400 minutes as well. However, this month I have been charged, but there are no new minutes added. Mine still shows the left-over minutes from the previous billing cycle.

Please keep in mind that recurring payment is done 3 days before, but minutes will not be reset 3 days before. Your minutes are reset on the 17th each month since the original order was made on the 17th.
Your can check your order history from:
https://secure.skype.com/account/purchase/history/orders
Recurring payment is taken 3 days before in case there are any delays or payment issues. Then you have enough time to fix issues like change expired credit card to new one or in case bank is not able to deliver order right on time.
This doesn't mean you will loose your subscription days.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Re: Monthly subscription renewed but skype minutes...

my order no was [removed for privacy]
amount was cleared at 31st december
but talk time was not credited
pls help me and send a reply to my e mail id

venkadeshramaia wrote:
1. my order no was [removed for privacy] amount was cleared at 31st december but talk time was not credited
2. pls help me and send a reply to my e mail id
Hello and welcome to the Skype Community.
A few pointers concerning posting on this Forum.
a. You added your post to a thread which was several months old. Always start your own topic.
b. We don't support duplicate posting. Your duplicate has been removed.
e. This isn't Skype Customer Service.
d. We don't contact users by e-mail from this Forum.
please contact Skype customer service
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Subscription renewed but not able to call

Me too having the sme issue here.
My subscription starts from 18th of each May; though the subscription charge gets deducted 3 days before each time. And still not able to call even it is 18th May.
Dear Skype representatives, can you please do the needful asap and solve our issues??

Hello,
Using some else's thread is not only unfair to the thread starter but can lead to confusion and cause difficulty for those who are trying to assist you.
Your issue is different to that of the person(s) whose thread you infiltrated. Two issues are almost never identical. There are too many variables.
Please start your own thread here.
Thank you.
Due to the time it can take for some transactions to be processed, we charge your bank or PayPal account three days in advance to ensure prompt delivery of your subscription. You don’t lose these three days: your subscription is still valid for the full period that you sign up for (one, three or 12 months).
Although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time.
Minutes are added to Plans at or about midnight UTC/GMT on the due date.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription renewal, but not all services updated

Hi,
I was renew my Creative Cloud subscription, all desktop application working correctly (Photoshop and Lightroom). But, in Creative Cloud I still have 2 GB size and my Lightroom mobile has prompt "Subscription expired" (also in desktop Lightroom while I'm try connect to Lightroom mobile).
My operation system : MAC OS X 9.5
Information about subscription:
Plan: Creative Cloud for photographer (one-year) (298013300)
Last transaction number: 8975161559
Last transaction date: 16.09.2014
As recommend me early Adobe Tech support in Russia, I was reinstall all Creative Cloud software, but problem with Creative Cloud size and Lightroom mobile not solved.
Regards
Dmitry

Hi Arnaud,
Have you any news about my problem’s solve ?
Regards
Dmitry

Subscription renewed but charged at skype credit r...

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