Subscription renewed, money charged, but no minute...

Hello!
I have a 400-minute subscription to Russia. I am charged on the 14th of every month and that is when I can start using my 400 minutes as well. However, this month I have been charged, but there are no new minutes added. Mine still shows the left-over minutes from the previous billing cycle.

Please keep in mind that recurring payment is done 3 days before, but minutes will not be reset 3 days before. Your minutes are reset on the 17th each month since the original order was made on the 17th.
Your can check your order history from:
https://secure.skype.com/account/purchase/history/​orders
Recurring payment is taken 3 days before in case there are any delays or payment issues. Then you have enough time to fix issues like change expired credit card to new one or in case bank is not able to deliver order right on time.
This doesn't mean you will loose your subscription days.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
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    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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