Subscription says it's expired, but I'm still getting billed

Hello, I would like to know how can I cancel my Adobe Muse subscription, since there is no "cancel plan" button ( I am assuming that is because it says it has expired), but I'm still getting billed for it. I am using a PC and Chrome, if that helps. Thanks, Sasa

Hi Sasa_1988,
Please refer to the help document below to cancel your subscription:
Cancel your membership or subscription | Creative Cloud
If still the issue persists, please contact the support:
http://helpx.adobe.com/contact.html
Regards,
Sheena

Similar Messages

I closed this Account but I'm still getting billed for it.

Iclosed out my Account but It dosen't show it closed. I got a bill and I got online to see if I hadn't already Paid it. And it show's my account still active.

It may show as active until the end of the billing cycle - then it will be deactivated and closed.

I turned off home sharing but I'm still getting my other family members' stuff. How do I fix that?f

It says it's off but I'm still getting my other family members' stuff. Some of my family members think that it has something to do with the cloud.

Your other family member photos or music? If it is photos, you can check out this guide: http://support.apple.com/kb/ts4379
If it is music, check this out: http://support.apple.com/kb/ts2972
Home sharing refers specifically to sharing your own iTunes (music) library over your network.

I am trying to download the After effects trial but it says mine is expired but I never have had this program before

I am trying to download the After effects (cc 2014 on mac) trial but it says mine is expired but I never have had this program before

there's nothing easy to do when a trial expires early. Adobe trial software expired early

I'm told that my license has expired but I can't get to a place to renew it? I keep going in circles. How do i do it?

Dreamweaver says my license has expired but I can't get to a place to renew it. I go in circles. How do I do it?

Nordstrom wrote:
Adobe will no longer validate the license of products prior to Creative Cloud.
I don't know where you get your information, Nordstrom, but CS6 is still available as a perpetually licensed product. And if you own CS versions prior to 6, they are still valid for as long as you own the product.
Beginning with Creative Cloud, Adobe is using a subscription model for payment & software distribution which I have no problem with since many software developers are using similar models. The Adobe Creative Cloud software installs on your machine exactly the same way other CS products did. More importantly, updates are rolled out regularly as soon as they become available so there's no more waiting 18 mos for the next product upgrade cycle. For me, that's a definite plus. Your mileage may vary.
Nancy O.

HT1369 I have a new iPod and cannot get my music loaded on to it. The computer says it's not connected, and then it says it is synced but there's still no mucis on it.

I have a new iPod and cannot get my music loaded on to it. The computer says it's not connected, and then it says it is synced but there's still no mucis on it.

If that's not a real email, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99730)

HT4623 I lost my apps and iTunes after a restore, but it says there isn't enough space on the iPhone 4. How do I know how much space needs to be freed up? I keep deleting photos and videos, but I'm still getting the same message.

I did an iphone 4 software update. It then asked me to do a "restore" in order for me to be able to use the latest iTunes. I did a "restore" to "factory settings" (this was the only option listed) thinking I'd be able to sync later and get everything back and ended up losing all my purchased apps and iTunes. When I open iTunes, "Welcome to your new iphone" and it says I can re-do the "restore" and choose my lastest update. I assume this will give me back my apps and iTunes. When i choose to do this, it says there isn't enough space on the iPhone. How do I know how much space needs to be freed up? I keep deleting photos and videos from the phone, but I'm still getting the same message every time I re-try. I don't want to delete everything, but I don't know what to do...? Thanks!

Thanks but I think it has something to do with the 'restore'. in the newest iTunes 11, when I click on the tab "iphone", it redirects me to the "welcome to your new iphone" page and asks about doing a 'restore'. I already did a 'restore', but it went to the original factory settings and I want to 'restore' to my lastest back up as of April 12. When I choose that option, it says my iphone doesn't have enough space. I don't know how much I need to delete in order to make it work. I've deleted lots, but it only has 4.1 GB available. I'm not sure why this isn't enough to do a 'restore'. I don't want to delete all my photos and videos, but maybe I will have to?...7.7GB is used up for that. I can't sync or do ANYTHING...

Just had to wipe and my Mac but I'm still getting storage message issues. The About Storage screen says I have 285GB of "Other." What is it? Where is it?

Just had to wipe and my Mac but I'm still getting storage message issues. The About Storage screen says I have 285GB of "Other." What is it? Where is it? I can't even restore my photo library.

This should help you understand http://pondini.org/OSX/LionStorage.html

HT4059 I have ios6 on my iphone 4s. I want to install the ibooks but it is saying ios7 is required. Can I still get ibooks for ios6?

I have ios6 on my iphone 4s. I want to install the ibooks but it is saying ios7 is required. Can I still get ibooks for ios6?

gaggi4734 wrote:
. I want to install the ibooks but it is saying ios7 is required.
And what part of that isn't clear..?

HT5848 I have purchased Itunes Match, and go to Settings/Music and it tells me to subcribe to Itunes Match. I click on that and it says I am subscribed, but I can not get it to quit playing ADs.

I have purchased Itunes Match, and go to Settings/Music and it tells me to subcribe to Itunes Match. I click on that and it says I am subscribed, but I can not get it to quit playing ADs. I have rebooted.. Nothing seems to work.
Any ideas
Message was edited by: BobTheInspector
Figured it out. Must sign out from Itunes and then back in and it works.

Welcome to the Apple Community.
You cannot use iCloud.com on a mobile device, only on a computer. Documents in iCloud are available via the apps themselves on a mobile device.

Hi I changed my pass code and can't remember it and now my phone is saying connect to iTunes but I can't get it to connect could you help pls

Hi I changed my pass code and can't remember it and now my phone is saying connect to iTunes but I can't get it to connect could you help pls

Hi
Have you tried different USB ports and different cables just to rule out all the variables?
See here for forgotton passcodes:
http://support.apple.com/kb/ht1212
Hope this helps

HT204053 I have reset my apple ID and the password, but I am still getting an error message saying: wrong account associated with the current ID and password! Any thoughts as to why?

I have reset my apple id and password, but I am still getting an error message indicating, "wrong account associated with this id/password" !!!
Any thoughts as to why?

What exactly do you mean by the statement that you have reset your Apple ID and password. I am not familiar with being able to reset and Apple ID.

I cancelled my account in January but I'm still being billed. I need this to stop and be refunded.

I cancelled my account in January but I'm still being billed. I need this to stop and be refunded. I cannot get in contact directly with Adobe to resolve this.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I have tried all the steps you listed in your FAQ sextion on enabling and disabling cookies but I am still getting the error message "cookies not enabled" on certain websites. Now what do I do?

I have tried every step you have listed in your FAQ section for enabling and disabling cookies but I am still getting error messages "cookies not enabled" on certain websites? Why is this and what do I need to do to fix this?

I have STILL NOT received an answer to my question as of this date. I am VERY disappointed in Firefox support.

I am getting no sound from all of the game apps on my ipad. i.e. angry birds, scrabble, but I can still get sound from the ipod app. also I can hear the games if I am using earphones

i am getting no sound from all of the game apps on my ipad. i.e. angry birds, scrabble, but I can still get sound from the ipod app. also I can hear the games if I am using earphones

You have your mute button on. In Settings check to see if you have Lock Orientation checked or Mute checked on the right hand side. If you have Mute checked, all you need to do is click the mute button above the volume control buttons on the upper right hand side of your iPad. If you have Lock Orientation checked in settings, you double click your home button and the most recent apps will appear. Swipe your finger to the right until the Mute icon appears on the left side. Touch it and you will unmute system sounds.

Subscription says it's expired, but I'm still getting billed

Similar Messages

Maybe you are looking for