Subscription, Skype number, Refund

Hi There:
I have a Skype number and 120 minutes UK for 3 months. Now I don’t remember how does this Skype number subscription work. I don’t remember the billing date and don’t understand from my account billing section. Today my 3 months UK minutes has been automatically got subscribed and also £10 credit on my account that I don’t want anymore. Now all i want is a Skype number with Unlimited International subscription. Have been trying with Skype customer chat service (support request) but every single time I click it asks me to sign in (even though I’m signed in) brings me to a page where it says at the moment it couldn’t bring the page up....have been doing this for last few months. That's why I disabled my payment option so when it ends I can get the new subscription I want. Few hours before I got an email stating that my subscription is canceled, warring it might affect my skype number (which is very important to me) as soon I enabled the payment option it made an automatic purchase of the old subscription. Now I can cancel the subscription but I don’t want to loose my Skype number, it happened to my once and I cannot afford it anymore. So, I wanted to discuss this with a customer service agent (chat or email) to sort out my issues.
I can't believe a world renowned brand has such an appalling customer service system.
Got stuck with this service, cannot leave for this number is been distributed everywhere in my business.
Any help would be appreciated.

hmtnl wrote:
1. Next payment will be taken on November 15, 2014 ) which is confusing cause November 15 is gone.
2. If I purchase Unlimited World bundle do I have to pay seperately for this number?
3. I have UK 120 minutes I want refund (as credit on my account) for it so I can purchase the bundle.
4. can you please let me know if Im to pay seperately for the number (UK) how much would be costing
Hello
1. Please read my previous post.
2. Yes.
3. Subscriptions aren't refundable. Cancel it at your account page. Cancellation is effective on the renewal date of your current billing cycle - February 19th 2015 - and you can use it until then.
4. http://community.skype.com/t5/Skype-Number/Skype-Number-Prices/m-p/3148940#M13897
p.s. Please do NOT send Private Messages to a Moderator unless specifically requested to do so.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Cancelling a Skype Number subscription is the same as cancelling any subscription: sign on to the Skype website or transfer to your account from your Skype client software, and click on the Manage Subscriptions: Skype Number, and cancel (please see screen shot, below; the "cancel" button is highlighted in orange). Skype Customer Service can also assist with this. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Jefekjefek wrote:
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1. A Skype Number is for your contacts to call you - inbound calls - irrespective of your location. It travels with you wherever you go. Skype Number
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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