Subscription to UK Mobiles & landlines not working

HI , I was a premium customer on Xbox one. That has expired so I have purchased the 120 minutes subs to mobiles & landlines in UK. It's states that this subs is active. When I try to call a mobile or landline it wont connect and says I need Skype credit...Please help..

GoldenGodNZ wrote:
1. I was a premium customer on Xbox one.
2. I have purchased the 120 minutes subs to mobiles & landlines in UK. It's states that this subs is active.
3.When I try to call a mobile or landline it wont connect and says I need Skype credit.
Hello and welcome to the Skype Community.
1. When was that? There's no record of it on your account. Do you have a second account?
2. This shows as being purchased today - November 29th 2014.
3. There is no record of attempted calls on your account.
Try calling again and advise the result. Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Dajana11 wrote:
Hi I just bought another 9.99e subscription to call montenegro but when I try calling it's not working, what's happening ? Help plz
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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