Subscription - unlimited plan changed?

I used to have an Unlimited Mexico subscription plan, with it I could talk to landlines in Mexico City as well to all numbers (landlines and cellphones) in the U.S.
I paid for that subscription again, but it only allows me to talk to Mexico numbers, not the U.S. anymore... when did it change? Is there another subscription I can get as the one before?

I need Microsoft developers of Windows operating system set defaults of automatic Windows Update and Internet Explorer at not selected rather than 'Download and install Windows updates automatically' and 'Upgrade to new version of Internet Explorer
automatically' (these are not exact words from Windows OS).
For Windows Updates, you can change the settings as you want, in Windows Updates\Change settings, then choose an option for important updates\recommended updates\Microsoft updates.
For IE, if you don't want to get the new version of IE automatically, you can download the block toolkit (here're download links for IE 10\11)
http://www.microsoft.com/en-us/download/details.aspx?id=36512
http://www.microsoft.com/en-in/download/details.aspx?id=40722
Yolanda Zhu
TechNet Community Support

Similar Messages

Unlimited plan changed without authorization

>> Subject edited for brevity and duplicate post removed to comply with the Verizon Wireless Terms of Service See My Unlimited Plan changed without my authorization! <<
Message was edited by: Verizon Moderator

Did you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.

My Unlimited Plan changed without my authorization!

I went online to place an insurance claim on my phone only to discover that the insurance I have always had on all my phones with you guys is no longer on my plan. When I called to find out what was going on and why the insurance was removed I was told I never had insurance even though I have 5 lines and amazingly this is the only one that doesn't even though when I purchased the phone in the store and told the rep yes I want insurance. Not to mention my phone was replaced like 3 times already. Yet you say that that was a manufacture default and done within the first year. NO one wanted to help with this issue until a rep finally told me what I could do was upgrade my unsmart phone line and then transfer over my phone number. This way it wouldn't cost me as much as it would to purchase a new phone for full retail price. I was then assured that this would in no way what so ever affect my unlimited data plan. Keep in mind this is very important to me seeing as to how I drive over the road and love to watch movies. I after speaking with my wife decided to go with this and when the phone arrived I called to activate the phone. I again was assured that my unlimited data was not going to change and that everything would remain exactly as it is with my plan. However I soon started to receive text messages saying that I had exceeded my data. I called to find out what was going on only to learn that my plan had been changed and I was put on a 2GB plan. I was even told that the system did it automatically and that due to recent company changes my plan could not be restored. Upon talking to another rep I was told that if I returned the new phone I could then reactivate my old phone and that verizon would change my plan back since I was given the wrong information. I am now told that you can't restore my plan without sending another request and even this one may be denied. I have done everything that is asked of me and now not only am I getting the run around I will now have a bill around 1,000 dollars due to data overage that I was assured would be back billed and taken care of (now we don't know if that will be possible) all you can tell me to do is wait. I think I have been as patient as I can be. I am already not going to get the phone that I payed for and was promised due to an error on verizons behalf, but now it looks like I am even going to be out of my unlimited plan. This is all do to lies, deceitfulness on your part (Verizons) just so you can get people out of there unlimited contracts. I am already nickeled and dimed for everything. When will enough be enough? Is it to much to ask that you fix a problem that you created? Is it to much to ask that you give me what you said and guaranteed me you would. Instead I even get to pay a restocking fee for the phone that I had to return to try and resolve this matter. So Verizon messes up and I get to pay Quadruple for your mistake! Please tell me how this is fare and why it is that you can not or better yet will not take care of this issue. At this point if my service can not be restored and the things you have promised and guaranteed can not be given to me as so specified by your representatives then I think I will take my 3 lines of service (since I just cancelled 2 of the line which would have made the total 5) elsewhere. Yours Truly, Forever Given the Runaround

Did you first activate the new phone on her line or your line?? You would have to activate the phone on her line first and then make the switch otherwise yes, you will lose your unlimited data.

Changing my phone number on Unlimited Plan.

So I read about the pro-rated amounts and stuff when changing your phone number. So I was wondering what gets affected if you are still on an Unlimited plan. I have Unlimited Text and Data but limited minutes that I don't use anyway.

Unlimited won't be affected by pro-rating - your minutes will be split based on how much of the billing cycle is allotted to each number )old and new). If you use very few of your minutes, then it probably won't result in any overages. Your plan allows so many minutes per day spread over the month - if you change 1 week in, you only get 1 week's worth of minutes for that time frame, and 3 weeks worth for the rest of the month on the new number. Make sense?

Customer Service Made UNREQUESTED Change to Unlimited Plan

I am writing you with hopes that you can correct a problem with my account. Back in February I requested to have a different phone activated on my account. At this time the person that I had been in contact with made a change to the data plan associated with my phone number from an UNLIMITED plan to a 2GB plan. They did not tell me they were doing so and did not mention that making this change was going to affect my account in this NEGATIVE manner. I would not have made the change to another phone (a phone that was previously purchased and used on my account) knowing this was going to happen and they should not have taken this liberty with my account. I have been a long standing customer with this same plan for many years and feel that this should be fixed and the UNLIMITED plan should be reinstated on my account. I have gone through many other channels with Verizon Wireless in an attempt to have this fixed first to find that no one has been able to help me. I do not feel that I should be penalized for the laziness of a customer service person who is supposed to be there to help me.
I hope that you can help me with this manner. Please contact me at the if further information is needed. I do believe that the last two people that I have spoken to have placed notes in my account at to what has happened in terms that you might more readily understand. I would greatly appreciate a response to this request.
I have also sent this request in writing but I am extremely frustrated with a lack of response.

@mjjolly1972
It saddens me to hear this was your experience with our service! Changes to your account are to be made only at your request, and only after all disclosures and details have been provided to you. I sincerely apologize if this was not your experience. I would like to further investigate this matter. Please follow me here, then send me a Direct Message including your name and wireless mobile number so I can further assist. Thank you for your patience and your understanding!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator

VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

Unlimited Plan throttled and punishment for overage

Yes, I have read the fine print, previous entries, and understand that even with my grandfathered "Unlimited" broadband plan, Verizon will throttle back my speed when I go over 5gb.
Here is what angers me. Being a loyal VZW customer for over 9 years, with 5 phone lines and a broadband package, I am getting punished for my overage. Last month I went over my 5gb on the 13th. My billing cycle date is the 22nd, which is when usage is reset. Common sense would dictate that the speed gets reset too. No, VZW stated that my speed is throttled back for 4 weeks from the date of going over. So I have to wait until November 10th to have my speed back up which is over half way through my billing cycle. I emailed the NW regional President and her assistant replied, that they do not do anything about it. It's the way it is.
Does anyone know any ideas to be able to track usage in real time? Does usage change depending on what internet browser used? Is there a minimum speed to be considered broadband?
I am even more frustrated since I found this out after upgrading to MIFI. If I happen to go over my "unlimited" 5gb plan again, I might get punished even longer and never get back up to speed.
P.S. Do they throttle the data plans for smartphones too?
Thanks,

funkyd71 wrote:
Yes, I have read the fine print, previous entries, and understand that even with my grandfathered "Unlimited" broadband plan, Verizon will throttle back my speed when I go over 5gb.
Here is what angers me. Being a loyal VZW customer for over 9 years, with 5 phone lines and a broadband package, I am getting punished for my overage. Last month I went over my 5gb on the 13th. My billing cycle date is the 22nd, which is when usage is reset. Common sense would dictate that the speed gets reset too. No, VZW stated that my speed is throttled back for 4 weeks from the date of going over. So I have to wait until November 10th to have my speed back up which is over half way through my billing cycle. I emailed the NW regional President and her assistant replied, that they do not do anything about it. It's the way it is.
Does anyone know any ideas to be able to track usage in real time? Does usage change depending on what internet browser used? Is there a minimum speed to be considered broadband?
I am even more frustrated since I found this out after upgrading to MIFI. If I happen to go over my "unlimited" 5gb plan again, I might get punished even longer and never get back up to speed.
P.S. Do they throttle the data plans for smartphones too?
Thanks,
Unfortunately, that is pretty much the way it is. When the unlimited plans originally came out, no one was even coming close to 5GBs of usage, so it was really a nonissue. With the way the internet and media has evolved, obviously speeds and 5GB is a whole different ball game. They can throttle your usage for the amount of time they listed and they can keep doing it. Now that you know, all you can do is stay below 5GB. Also, there are new plans/pricing for MiFi's, so you could get 10GB of usage for $80 and not have to worry as much, or you can even lower to $50 a month for 5GB and save some money.
Smartphones are not throttled and are truly unlimited. I know many people in my circle of family and friends that use more than 5GB on a regular basis.

MMS Not Working After 4.2 Update (Lost my Unlimited Plan, too!)

Ah, the return of the new and improved "Viewmymessage.com"
After updating to the new 0S 4.2, I not only lost the ability to send and receive MMS messages (I checked, it's turned on under settings|messages|MMS), but AT&T has conveniently dropped me from the unlimited plan I was on. Isn't that amazing.
I'm going to be giving them an earful early on Black Friday, but was curious to see if anyone else is having this problem. I've found a few people having the problem posting on non-Apple websites, but I expected to find more here.
Anyone else having trouble sending and receiving MMS? Is this an AT&T Thing?

I am having the same problem with Apple TV 2 - My children's movies are showing all songs. Comedy movies the same.
I have changed 8 movies (meta tags) and call them kids movies, go to the Apple TV2 and shows all songs. When I update the genre and called the movies genres "business" it seems to fix it. I don't see any rime or reason.
I can't understand it - never had this problem with Apple TV 1
Thoughts?
I just bought the Apple TV and it was on 4.2 and now I am on 4.22

Problems with Plan Change - Needs Immediate Result

Hello,
I have been a long time Verizon Wireless customer. I have two lines, one of which was assigned to a tablet with a 1gb plan. I maintained this line for the upgrade since my other line has unlimited data. I recently upgraded to the Note 3, and in the process was told that I'd have to establish a new line to accomplish the upgrade. The representative, from Costco, let me know that it shouldn't be a problem transferring the same plan to the newly established line and not to worry about anything going wrong. That night I called Verizon for the first time and worked with a customer service representative who ended up making the problem worse by canceling the tablet line before transferringthe device to the new line. This caused a problem with my sim card, and I have to request a new one because my old was was constantly showing an "aging" status. Even a few days later. The first night consisted of two phone calls to Verizon because the rep mentioned above ended up disconnecting me trying to get over to tech support. The second rep was much more helpful, but wasn't able to do anything and let me know I'd have to work with tech support, but should wait until the next day to allow the sim to "age."
The next day was the 4th of July, so I called back the next day and went through a similar process, spent about 30 minutes with one rep, only to be told my sim was still "ageing" and to talk to tech support. Every time I was connected with tech support it was a minimum 30 minute wait, just to be told that there was nothing they could do, again, and they sent me a new sim card. When i received that sim, at which point it was the following week, I called back and activated my tablet successfully. Hung the phone up and thought all was well, until I saw my balance due the next day. It was nearly double what I usually pay. The representative never informed me that it would default to a prorated amount based on that payment, of 4gb. None of which I need. I called back, again, and was told that I wasn't able to use the old plan I had since it didn't exist anymore. This time the representative was very pleasant, and let me know she'd put a request in to see if the old plan would be possible, given my situation. I was alright with that, and this was the first time I wasn't frustrated after hanging up the phone.
She called me back yesterday letting me know that Verizon isn't willing to allow me to use my old plan, and that there is a new plan options, that is 10 dollars a month. Honestly that was all right, so I called in today to change it to that plan and have it backdated to the date of upgrade to fix my billing issue. During the process of looking up my information, the representative I spoke with today disconnected me. Over the last week and a half I have spent nearly 3-4 hours on the phone with Verizon just trying to fix this issue that was not anything I could have controlled.
The rep at Costco told me I'd have no issues transferring my lien to the new line we opened that day, and the first individual I spoke with on the phone canceled the line too early and further delayed the process by requiring me to request a new SIM card for the tablet. After being disconnected this time, I'm extremely frustrated with the entire situation and Verizon in general. I've been a customer of Verizon for nearly ten years, and for the fist time I am considering moving to another carrier seeing. In that ten year period, I have probably called into customer service less than 5 times. And in the last week and a half I have made more calls, and spent far more time on the phone than every before.
The bottom line is, I need to have the plan changed on my tablet line to something comparable to what I had previously, which was a 20 dollar, 1gb plan with the 10 dollar tablet fee. I need this taken care of ASAP and I need to know it's being done correctly. If Verizon is going to partner with companies like Costco to provide phones to members, and increase their customer base, than these reps need to be better equipped to handle the upgrade process. And it seems that the call centers I have spoken with are a 50/50 shot in terms of reaching someone who is able to do their job effectively and in a timely fashion.
I hope to be contacted with a resolution by today or I will be returning the phone, and looking elsewhere for my wireless needs.
Thank you.
Josh

There is an "undocumented" parameter you need to include in your
page. It MUST be a hidden field value called "p_action". The
form hidden value is either "OK" or "CANCEL" (case sensitive).
Thus, when the form is submitted, this parameter states to
commit the changes. Useful if you have a "Save" button and
a "Cancel" button.

$50 Unlimited Plan

I think NOT!
     I bought a phone over a year ago. With it I also got a $50 prepaid unlimited card. It was all fine and dandy for a while. Then I went to a verizon store used a machine to buy an automatic card. The closest option for me to continue to use my unlimited plan was to pay $85.00 plus tax. That was fine. For the next month I put $30.00 on my plan because my account said I had $25.00 as my balance. I received a message asking me if I wanted to change my plan to pay per minute or add the $30.00 to my existing balance and continue using the unlimited plan. I chose unlimited. This is where something went wrong.
     About a week or two after I refilled my phone I had a long phone call with my family to check in and a conversation with a close friend via text messages. I don't know the exact amount of messages I sent that day, usually I don't text at all. I didn't have to work so I was staying up late enjoying talking to my friend and all of a sudden I received a message from verizon. It said I had insufficient funds to send a message. Now this couldn't be right. I had just paid not to long ago and my 30 days weren't done. But I had no choice. I went to the closest phone store and paid $50.00 to renew my "unlimited" plan. That was on May 6th. It's currently the 23rd and today I had to yet again spent another $50 to refill my phone.
     Before I bought the refill though I checked my account and it said I had $0.15 left. Then I bought the refill, received a call, and checked my account again. I now have a balance of $49.55
So I used the verison chat to try to get answers. First I chatted with Brooke who gave me a phone number. I thanked her and disconnected. I tried calling the number which sent me to an automated answering machine that didn't give me any of the right options. So I went to the chat again. This time I spoke with Julianna. She tried to get me to call another (different) phone number but it didn't work so she logged onto my account and still couldn't figure out what was wrong. Julianna then said she would connect me via chat to someone who could help me. His name is Dean. Now I explained to Dean that I need my phone for my new job as dispatch for my husband. What that means is I make lots and lots of phone calls to people who need someone to ship something from state to state. So phone = important. Dean explained to me that there was no way he could help because my phone is prepaid and he gave me yet another phone number. This number sent me to an automated service that I hadn't gotten yet. It was to activate my phone. Which I will repeat that I have had this phone for more than a year so it was already activated. He told me to stay on the line and wait for a real person. There were no options to press a number to get to a real person. So I waited on the line and waited and waited until the answering machine hung up. At which time I told Dean that I was going to switch phone companies and then disconnected. I tried to be polite to them. I asked them not to give me more phone numbers to an automated service. I told them I needed to talk to a real person. Now I'm out $130.00 this month. My bank account was overdrawn from the last transaction which happened to be for my phone refill. My husband has ordered me a new phone with a plan that's actually unlimited (and cheaper). I just wanted to post this information for anyone else who might be thinking that the prepaid unlimited plan is a good idea and that verizon wont end up taking all your money (like they do in a contract) I will tell you now.
THEY WILL FIND A WAY TO TAKE AS MUCH MONEY AS YOU ARE WILLING TO GIVE THEM! DON'T WASTE YOUR MONEY OR TIME DEALING WITH THEM. I WISH I COULD GET MY WASTED MONEY BACK!

Krystal1992 wrote:
I already have unlimited talk, text, and data but my bill is $140 a month. I just want to be able to keep those same options and keep my current phone without leaving Verizon but pay less
Look you are NOT going to be able to get unlimited data on a smarthpone. And even if you could use that plan if you look at the fine print the "unlimited" data is limited to 1X speeds. That's not even 3G. That maxes out at 150 kbps. About 3 times dial-up speed.

Does iPad Unlimited plan have to be set to auto-renew?

I have seen different people claim to have different answers to this. If I let my unlimited plan lapse, will I be able to sign back up for it down the road? I have seen some people say no, and others have said it is programmed on the SIM and will still be there. And I have not seen any official answer from Apple or AT&T. I even emailed AT&T and got back a very long email that told me nothing (big surprise).

I let mine lapse and I just checked on my iPad for subscription renewal. It gave me 3 options
250GB 30 days
2GB 30 days
Unlimited 30 days
When I let it lapse, I did not delete my account. It gives you the option to do so. I don't know if this makes any difference.
Glor

Appauled, prepaid plan change

I just got off the phone with your customer service team. I had noticed I needed more data, so I decided to do a plan change online through "My Account" I switched from an old play $50 unlimited talk text and 1gb data that does not offer increases in data. I clicked the standard plan and added the 3gb Data Bridge pack. Clicked confirm and all of a sudden my data did not work, my phone worked though. I went to look at my detailed usage and all of a sudden I was getting charged $.25 a minute. I had added $20 after the plan change in case it needed to cover that Data Bridge since I just started a new month. Ive had this phone for a while now. So I immediately contacted customer service (I hope you record and monitor your phone representatives) and asked him what was going on, I was tole "cause i changed my plan" which does not help. I asked him what needs to be done, he said he needed to put in a credit request. I then asked him if that would get my phone back to normal usage, he said no. I asked what good is a credit on my account while I am being charged $.25 on my account every minute, I explained I need this fixed. I told him if I gotta pay something or whatever I had to do I would, this is for business, I am a field I.T. tech and it is my lifeline. I am out of state 5 out of 7 days a week. That is why I chose Verizon, great coverage. He then went back to speaking about the credit so I asked him what happened to cause this, he said cause I changed my plan I would be charged by the minute with no data until I paid the plan. I told him this is not right cause I have to pay another month when I just paid mine 2 days ago. He wanted to continue to go on about how I made a mistake, when I told him there is nothing during this process that would cause me having to pay another $65 on top of the $50 I paid 2 days ago to add data. I told him this is getting nowhere, asked what I had to pay to get things back to normal cause there has to be a way. He said I could, but once again continued on about a credit request for the $.25 calls but I would not receive a refund or fix for having to pay $115 for a months of service paid its pre paid??? I told him lets just pay this, he told me okay but once again started to tell me I made the mistake. I asked for a supervisor but he denied, I told him just let me pay whatever balance he said that would get things working, he kept saying "but sir" and by this time I was mad to I yelled at him to let me just pay it, he said "listen to me" and I told him let me pay the thing (yelled) and he hung up on me. (This is the craziest customer service call I have ever been on, I am a professional and expect professional manor in any customer service position). I called back after taking a few deep breaths and got a very sweet female who right off the jump knew that the system works that way and she will get me going and I asked if I could just deal with the whole refund thing later cause the last call just took it out of me, she said no problem and got me going. Problem still lies with your customer service employee, and the fact that you charged me like that for a change without notifying me I would fortify my previous service and begin a new one when all I wanted was more data added, the change should have been processed the next month like I expected any plan change would process or it would pro-rate. If this is how the Verizon works I will gladly change providers, I've already wasted money with you. This just doesn't seem right to me and needs to be fixed ASAP, I work 50-60 hours a week and have a family an the last thing I have time for is these things, so when I call it would be nice to have someone who wanted to be at work and not treat customers like trash. If it wasn't for your second customer service agent I spoke with I would leave in a heartbeat, funny thing is my whole company uses you that's why I started with you, I expected more figuring I pay hard earned money for a simple service, solutions and kindness.

I just had the exact same thing happen and it is infuriating. Instead of apologizing for their computer system and crediting the account, they act like you did something wrong. And how do you contact someone who actually cares? They all seem to just parrot ridiculous excuses instead of owning up to the problem and doing something about it. Pathetic.

How does Verizon expects me to let my unlimited plan go if they are not offering anything remotely close to it?

My husband and I stopped today at a Verizon store in Fort Myers, just to check out of curiosity the deals they were offering regarding the new Iphones (we have Iphones 4s) currently we still have our unlimited data plan; everything sounded interesting at first, phone features are nice, lady rep was nice, until the real question pops up; what will be the plan change since they don't offer unlimited anymore? (if we get new phones we can't keep our plan)
Their response: Ohh well if you want to keep paying the same per month then you unlimited will be downgraded to a 2GB data plan..... WHATTTTTT!!!! never mind our current usage is 6GB on a 4 phones family unlimited plan..... on top of that she added, well due to your usage you may need to get the 10GB data plan = $100 + phone line per phone + taxes ..... which will add between $ 40 to 60 to my bill and this is not counting any extra ghost charge fees they love to add on the bills every now and then with bogus excuses.... sorry Verizon!!! we have been loyal customers for years and this is what we get??? on top of that we tried to get a hold of someone at customer service over the phone and they put you in hold for over 40 minutes.... extremely frustrating and disappointing.... Do Verizon knows the concept of CUSTOMER LOYALTY? ....

amchas76 wrote:
Well Mr. Helper, what can I tell you, it seems you have the numbers all figured out but reality is that currently with taxes included on our unlimited plan we are paying less than 200, so there are my additional 60, I still don't see the advantage of dropping my plan.
On top of that while navigating thru this site and others, investigating options, there are a good number of unhappy customers on this and other issues and sooner than later Verizon will face legal consequences to their contract irregularities, and even though we are aware of Verizon intentions of dropping everybody from the unlimited plan, that is not what we signed for initially and to do it without a customer consent well, to me simply implies a breach of contract.
The main problem we found is that its not reasonable for a customer on an unlimited plan with an average data usage between 5 and 10 GB to be expected to happily say yes and sign a contract to downgrade you to a 2 GB plan, and try to lure you into it with false or better saying incomplete information and that's a fact since every rep at different Verizon stores give you a different explanation of the plan or the "benefits" you get with it., what they don't explain is that you may be subject to additional ghost charges and on risk of getting your data usage inflated in order to push you into higher plans/fees (I read far enough complains about this issue on THIS forum).
So perhaps if, as you say they are leaving customer without any options, I would have no choice but to sign a 10 GB plan and suck in my higher bill, but Verizon is not giving me any confidence or assurance that I won't get any surprise charges on my bill and I say this knowing for sure that there is NO WAY POSSIBLE we can use the 10 GB a month, that is concerning.
How are you paying $200 with 4 lines?
700 Minutes nationwide
Line 1 $60
Line 2 $10
Line 3 $10
Line 4 $10
Unlimited text $30
4 unlimited data plans $120.
TOTAL $240.
Unless you're getting some work related discount.
In order for Verizon to be in breach of contract there has to be a contract. If your contract is up them there is no contract. Also this from your customer agreement that you AGREED to.
CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service.
Thirdly no one is forcing you to sign a contract. Verizon gives you the option to keep your unlimited if you pay full price for the phone. Verizon doesn't have to even have to offer that. Eventually everyone is going to have to be on a More Everything plan and there isn't a unlimited data option on that for obvious reasons.
There aren't any ghost charges and my data has been correct every month. Hmmmmmm. Maybe I'm just special. I guess I'm on some "do not overcharge" list.
If you really need unlimited data there is T-Mobile or Sprint.

HT1688 does singing into the icloud affect my unlimited plan?

does singing into the icloud affect my unlimited plan?

What I’m asking is if I’m grandfathered into my old unlimited plan, does signing into the cloud change or go beyond the parameters of my existing unlimited plan, effectively changing my plan to a standard plan offered today? I’ve been given to understand that that free portion of the cloud has a limited data amount, well going beyond the first stage of free cloud use effect my plan?

Unlimited plan - Paying Full Retail still removes features?

Got a strange question. First some background. I have an unlimited plan that I don't ever plan to get rid of. (Upgrade Eligible since 2011!) Its not that I really use the unlimited data as I usually less than 150MB per month, but the absolutely cheapest plan (500 MB) they want to move me to is ~$13 more per month even after my employee discount. Moving to the recommended 2GB plan really increases the cost ofcourse. Partially this is because we are being screwed with the changes to the employee discount (only applies to the "Data" now), but that is a topic for another thread.
Now to the question. When attempting to just outright buy the LG G2 through the Verizon site, it isn't prompting me to change my Data plan, as it shouldn't. But what I am curious about is why it is wanting to remove my Unlimited Mobile to Mobile and OFF Peak 7PM-6AM . These are some pretty key features of my plan, and as far as I know they shouldn't be changing my plan. Any clue as to why it is trying to remove these?
Features
NEW
4G APPLICATION ACCESS
$0.00
NEW
4G DATA TRANSPORT
$0.00
NEW
4G INTERNET ACCESS
$0.00
NEW
DATA ROAM USA/CANADA
$0.00
NEW
DYNAMIC-PRIVATE IP
$0.00
NEW
RTR FOR UNLIMITED PLANS $0
$0.00
NEW
SDM REMOTE QUERY ENABLED
Removed Features
3G DEVICE
$0.00
BLOCK APP DOWNLOADS
$0.00
CALL & MSG BLOCK INELIGIBLE
$0.00
OFF PEAK 7PM-6AM $0
$0.00
UNLIMITED MOBILE TO MOBILE -$0
$0.00
GENERAL IP NAT ADDRESS PDA $0
$0.00
NATIONAL ACCESS ROAMING
$0.00

Actually, I think I figured it out. Hidden down in the "All included Features" are these
M2M NATIONAL UNLIMITED - $0
OFF PEAK 7PM-7AM $0
So it seems that it would still retain those features.

Subscription - unlimited plan changed?

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