Substitution because not working of Z10 in warranty - Italy

Question

The shop where i have bought my Blackberry Z10 is closed for bankruptcy and I don't know how to proceed with Blackberry Support in Italy because they don't have any phone number for assistance.
My smartphone was broken from october 2013, while I was in Brasil for business reason. I contacted the Blackberry Support in Brazil on sday October 26, 2013 and reply me   Mrs Carolina Cavalheiro   from  Centro de Suporte Brightstar  -  Brightstarcorp    0800-774-6678.
I have exchange various e-mail in which Brighstar Brazil informed me that the warranty of this Blackberry Z10 bought in Europe (Italy) was not valid in Brazil and that substitution and reparation was not awailable for me in Brazil, informing that eventual reparation would be at my full charge.
I called the shop ELDO, in Naples-ITALY, where i bought the smartphone and they confirmed me that eventual reparation could be done just in Italy because they were not informed if warranty was international or not.
I'm finally back to Italy from my six months of business travel in Brazil and the smartphone is still in warranty, but once in Naples-ITALT I discover that the shop where I have bought the smartphone has done bankruptcy and is closed.
Please, send me urgently a substituion  BlackBerry Z 10 and information for the recorvery in assistance of mine.
I'm actually available at the following address:
ANGELO
[removed personal information]
I inform you that, due at all difficulties in the international warrancy, I would prefer to be remboursed of the Euro 699,00 paid for this smartphone because I didn't appreciate at alltheway is working the Blackberry Support in Italy and in Brazil where european warrancy has not been reconized.
I also inform you that when I bought the snmartphone in Naples_ITALY, the staffof ther ELDO store at which I asked if the smartphone Blackberry Z10 had an international assistance because I was travelling for business reasons in Brazil, they informed me that the warrancy of the product is international, showing me also that the information was reported in the manual inclused.  

Answer 1

Yes, thank you for repeating what you have already said. I will therefore repeat myself...but rather than repost the exact same words, I will simply refer you to what I already said above...please review that, as I think it will help you.
Your situation is quite unfortunate, but as a user-to-user community, there is no one here that can provide you with any sort of official response...we don't work for BB nor for the shop you bought from. Your recourse likely is via the bankruptcy courts that are handling whatever is happening with the shop. Or, your original purchase documentation should also tell you what your other channels for support are. BB rarely provides any front line support, such is always provided by the selling entity...your ability to receive support under the terms of your contract may well be greatly more challenging due to the bankruptcy, but no one here in the user-to-user community can do anything official for you.
Good luck.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code