Substitution rule does not work in SAP CRM

Hi,
In our client, we have work flow set up for substitutions. Manager A has specified B as his substitute for approving work flow items during his absence. I checked the table T77S0, WFLOW AUTOF is set to 'X'. I checked the table HRUS_D2, here the entry shows as
User User Start date End date Substitute profile Substitute Active
A B 03/10/2014 01/01/9999 0001 X
However B is not able to receive the workflow items of A. When I tried to forward using SWIA, then B is getting workflow items. Not sure, why the substitution is not working. User A has set up workflow substitute in SAP CRM Web UI.
Any suggestions to resolve this will be greatly appreciated.
Thanks.
With regards,
Ravi

You assigned substitution profile 0001 which is disciplinary or something like that - this substitution profile has no meaning and is only an example. try not assigning a substitution profile or use profile 'all' which contains the 'NO_CLASS' task class which is the default classification for tasks in the system.
you can see substitution definition in SAP Web Application Server → Business Management → SAP Business Workflow → Basic Settings (Organization Management) → Substitute Profile.
see also: Maintaining and Activating Substitutes (SAP Library - SAP Business Workflow)

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Message was edited by:
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Substitution rule does not work in SAP CRM

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