Substitution views in UWL

Hi,
We have are having issues when using substitutions in the Universal Work List. The issue is as follows:-
User A and User B both have items in the UWL, which are a mixture of SRM items (shopping carts etc) and R/3 items - expenses related workflow stuff.
User A sets up User B as an active substitute.
When User B logs into the portal and accesses the UWL, he should be able to filter the items using the "My Items", "Items on behalf of" and "All items" views.
However, this functionality is not working correctly - for example, "My Items" shows only the SRM related items belonging to User A, "Items on behalf of" shows only the R/3 items for User A etc. Only the "All items" view works correctly.
This is for EP6 SP23.
Has anybody else had this issue or can anybody advise how to debug what is happening here?
Regards
Richard

Hi Grilo,
Thanks for the response.
I've got a call logged with SAP but it's not really progressing as the analyst is unable to connect into our system.
Regards
Richard

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500 internal error in managhe substitution rule in UWL

Hi All,
One user is getting 500 internal error when cklicks on manage substitution rule in UWL.Only one user is facing this problem.
I checked in backend system, so substitute exists.
Can some body help me what could be the problem? Thanks in advance.
Regards,
Thirun.

Hi Thirun,
This is a common issue and usually has to do if the 'substitutee' for lack of a better word, is no longer a valid user.
4. When there is a substitution rule connecting the current user to a
deleted user, the following problems were discovered:
   - substitution rule management returns 500 browser error;
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refers to a deleted user as assignee;
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has a substitution rule with a deleted user;
   - The "status", "What to do", "assignee" and "Task Owner" fields are
not properly filled in the Manage Substitution Rules view.
Do a search in SAP notes in component EP-BC-UWL and also for your version. Alternatively you can let me know the version here and I can tell you in what release this is fixed in that matches closest to your version. (maybe only a patch required).
Beth Maben
EP - Senior Support Consultant
AGS Primary Support, Business Suite & Technology
Please see the UWL Wiki @
https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

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Substitution in portal UWL

Hi
I had a question around the portal UWL, and I've tried SDN, SAP Help, Google, and still can't find a definitive answer; so I'm hoping someone here can help.
We run EP6 with an ECC5 backend, and our users are allowed to manage substitution via the portal universal worklist. One of our users (let's call them user A) has created a substitution rule for All Tasks, and set the nominee to Receive My Tasks. They have given this access to User B.
They have then created another rule and set the same attributes (so All Tasks, and set the nominee to Receive My Tasks), but set the substitute to User C. After that, they've done the same again, but to a third substitute (User D).
So, in total, they now have three rules but with three different substitutes. Does anyone know if this is supported? i.e. can you have multiple substitutes if you set them to receieve All Tasks?
The reason I ask is that if I look at the table HRUS_D2 in the ECC backend for User A, only one of the subsitutes will have an "X" in substitution active. My thinking is that the rule can only be active for one of the subtitutes at any one time, so it'll switch it on for however logs in to the portal first that day - or something along those lines.
Any thoughts?

Thanks for the prompt reply.
I don't have a screen shot of the rules, will need to get one sent over, but the user tells me this is how they were set up.
The issue has been raised by one of the substitutes, as sometimes they see that the subsitution is active in the portal UWL (they see a message along the lines of "Working on tasks for User A"), and other times it's not there (even though there are tasks currently open for User A). I've run the funciton module RH_SUBSTITUTES_LIST_NEW for User A to look at the substitutions as of today, and it says:
User A                  Substitution Profile                     Substitute Status         Assigned as of                    Assigned until
User B                   General substitution                 Deactivated                     10.02.2010                        Unlimited
User C                   General substitution                 Activated                        28.09.2009                        Unlimited
User D                   General substitution                 Deactivated                     10.02.2010                        Unlimited
It's a strange one!

Substitution rules in UWL

Hi,
Can anyone explain the difference when you maintain substitute in UWL, when creating rule you can choose:
Assign tasks
Professional or disciplinary
what's the difference?
Best regards,
Kjersti

Hi,
The task type Professional covers functional tasks; Disciplinary is used for HR tasks.
Read over this forum post:
UWL manage substitutions - task types
Regards,
Shailesh

System does not support substitution methods in UWL

Hello Experts,
I am getting "System does not support substitution methods" error message while creating UWL substitution rule in EP7.0.When I check the detailed error message this message is shown for only some systems and remianing systems success message is displayed.
What could be the reason for this issue.
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Balaram Naidu

Hi, we had the issue following application of SP11->SP18 (NW7.0);
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Edited by: Neil Boardman on Jun 18, 2009 4:16 PM

Insert team calender to tasks view in UWL

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Maybe the problem lies more in the workitem?

Hi,
I would probably configure a new custom action (=new button") for the work item that would be displayed in the work item details (similarly than you have for example the "Launch web dynpro" or "Open task" buttons (or whatever you have visible there). This action would launch the team calendar application.
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Interesting - Different views when creating substitute rule in UWL and normal view

Hi Guys,
Just came across something interesting i thought i should mentioned it here incase someone knows why. When creating the substitute rule on the MSS main page one gets the window without a small road map, however if you do that via the UWL menu you get a nice view with a road map.
From the main page when you click on the create rule button you get this
=>
From the UWL side menu you get this, but the button being clicked is teh same. Anyone know how this works and how to make it the same ?

Moderator Spotlight - Siddharth Rajora Thank you very much for your reply. So just to clarify a few things
Is it possible at all to have the road map when creating substitution rules from the main MSS lane/manager view on the main page? I am on Webdynpro ABAP. If so can you please help with the steps.
I am right in saying that the road map view in UWL is based on WEBDYNPRO JAVA?
We are currently on ECC6 EH6, would i be correct to tell the boss that road map will is not available in EHP7
Basically the boss would like the road map from the main MSS lane/Launch pad. Thats what he prefers. I have tried to identify the application that is used to display the road map but i cant find it, it looks like its not WEBDYNPRO ABAP. In UWL view When I right click on th button i do not get the technical help to see the application which is what i normally do and it works on the launch pad/MSS lane

UWL Substitution Rule Issue

Hi All,
We are facing some issues with Substitution rule in UWL on NW portal 7.3 SPS08
Issue described below,
One user has created substitution rule by selecting task type "All" and "Fill In For me" option.
So, as per the standard process this is visible in assignee's login in UWL under "Other users' Sunstitution rule section".
But here problem is in this section there are two line items with same user name and task type, one for "Take Over" and another for "End Take Over".
But as these both are from same user and for "All" type of tasks, it should have only one entry. and both "Take Over" and "End Take Over" should be operated from one entry and two entries of same type is not required, Screenshot is attached here with,
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Regards,
Bhavin Anajwala

Hello,
In continuation of my earlier...can you please check if Substitution from manager is Activated ?
SBWP -> Settings -> Workflow settings -> Activate/Deactivate Substitute....
If it is deactivated......then Login as secretary:
SBWP -> Settings -> Workflow settings -> Adopt Substitution....
Also goto TCode PFTC...
And check your TASK that is not coming in secratary inbox....
Select Additional data -> Agent Assignment -> Maintain data....
Select task and click on attributes.....
Make sure correct classification is mentioned for this task....it should be same to what has been delegated to secretary......
If are able to resolve the query then please let us know how...?
Edited by: Saurabh Agarwal on Jul 20, 2011 11:44 AM

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We are using Guided Procedures with Custom Web Dynpro objects and need to utilize user/role substitution that is easily enabled in other AdHoc tasks using 'Manage Substitution Rules. Unfortunately when creating and turning ON a substitution rule in the UWL all Guided Procedure Tasks are excluded and do not show up in the substituting person's UWL.
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Hi SteveW!
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Unfortunately GP doesn't support substitution as the other UWL connectors do.
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Restricting substitution in UWL

Hi All
I learnt that the BADI WF_SUBSTITUTES can be used to modify the substitution parameters entered by the user in UWL.
However had some questions :
1) Should this BADI be coded in SRM or Portal side?
2) SAP has provided a standard implementation via class CL_EXM_IM_WF_SUBSTITUTE.
However when I set my debug point in this class & carried out substitution in Portal UWL, the code didn't stop.
So where exactly is this BADI is getting called.
Thanks
Kedar

Hi Kedar,
When testing the scenario please use the same user for the portal & backend. Set an External breakpoint in the BADi code and then open the portal and test.
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Hi Nimal
By default MDM used standart UWL iView
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http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/771f1a61-0e01-0010-daa9-93a52905da09&overridelayout=true
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Kanstantsin
Edited by: Kanstantsin Chernichenka on Nov 12, 2009 1:27 PM

Problem viewing portal content in UWL

Hello gurus
I have a problem with the portal content the user is viewing on UWL. We've finished the job in Dev and everything was fine, but in QA when we try to view some tasks in UWL the message "The page doesn't exists or is not available" appears, and if we check the trace, appears an error saying "child not found" when we try to view the task. Any ideas?
Regards IA
Armando Miranda

Hi ,
Check the in the backend inbox , whether you are able open the task . If you are able to open it in backend workflow , try reregistering uwl again.
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Utility of Manage Substitution in UWL.

Hi,
What is the utility of the Manage Sustitution option in the UWL iview, why is this used?
I am getting a message.
" Substitution rule is not defined in the system" for a system when i click the Manage Subsitution.
Any clue, please advise.

Hi ,
Through Substitution functionality in UWL , users can choose other people to fill in for them while they are on leave or ill.
on choosing a substitute , all the orginal user's tasks will appear in substitute worklist .
Manage Substitution rule is an feature available on context menu of UWL for original users to set up substitution.
Please refer following links
Re: Substitution in MSS
http://help.sap.com/erp2005_ehp_03/helpdata/EN/0b/1fc20097b74c41b38621ec2a9454bb/content.htm
also, search in portal and ERP Employee sef service forums for more information .
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Thanks,
Sahiba

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Dear All,
When user creates substitution rule in UWL, assignee can select Start Date. We want to have end date too.
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Can we implement this on our own using some APIs or some other option?
Please suggest.
Thanks and Regards,
Vinod Patil

Dear Vinod Patil,
Do you have an answer to your question?
Pls. let us know if you find something.
BR
Richard

Substitution views in UWL

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