Subwoofer seems not to be working?

Last week, I purchased Best Buy's daily deal, the Insignia rocketboost wireless subwoofer. With it I purchased the Rocketfish-rocketboost wireless receiver/transmitter. I hooked up the transmitter to the back audio out of my Sony Bravia tv. I plugged in the subwoofer across the room. I was able to easily connect them. Both blue lights are on the back of the subwoofer, and all lights are steady on the transmitter. But I hear nothing coming from the subwoofer? I tried changing the input on my tv, but none other worked than the HMD1. I then plugged in the transmitter to the audio out of my dvd player and plugged that back into my tv where it was, but still nothing. Not sure what is wrong? Can anyone help?
Thanks!
Olivia

You might have to post some pictures of your set up, that might make this easier. Or atleast post some model numbers as products are different even within manufactures product lines.
But, I still believe on Sony tv's you have to tell them you are using some time of audio out.
I dont' know why you're using ANY type of external sound without a A/V reciever anyways. Unless it's a soundbar.
Former BBY Home Theater Associate 2010 - 2012. Now I work as a graphic designer in the print and prepress industry.

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