Successful download, cannot install, have no installer, cannot find one

First, I have my serial number. Second, I cannot get my Creative Suite installed. I cannot get help from Adobe directly, they send me to this forum. I apologize in advance as I am pretty sure this is not the right place to ask the question. My house burned down in a Rocky Mountain wildfire, and my brand new Creative Suite disk with it. I have finally gotten Adobe to assist in getting the download but I cannot launch it. I have not found any installer. When I trace back through the system logs the download does not show up in the Akami downloader although I have two complete error-less downloads now. Can anyone help?

what product are you trying to install?
what's your os?
what file(s) (names and extensions) did you download and what file size(s) are shown on your hd?

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