Successful Switch From Single CC to Photoshop Photography Program

Question

Today's the last day to sign up. Use Adobe Chat. Open 24 hrs. day, 7 days. Don't bother with the telephone. Clearly write out your situation, and what you want done. Save the chat dialog, in case you need it later. Look for and save the email confirmations. Here's what worked for me: "I purchased Photoshop CC August 12, 2013 (order # AD0089-----) for $9.99 per month for one year. Since that date, Adobe has offered unlimited $9.99 for the Photoshop Photography Program, which includes additional software. Has my account been upgraded to that newer program? If not, can you please do so? Thank you!"  In my case, the Adobe chatperson was probably juggling multiple chats at the same time. He cancelled my existing CC. Provided me the link to sign up for the Photoshop Photography Program. I signed up, and paid. I received two emails–1. canceling the old  (Your Creative Cloud membership has transitioned from Paid to Free), and, 2. confirmation of the new subscription (We received your payment - thank you! Here are the details about that order for your records). Success.

Answer 1

Well it’s not easy it seems. Some got help in two minutes others, like us, nothing?????
Perhaps it only works in the USA not in Europe?
Regards
Jean-Luc.
Verzonden met Windows Mail
Van: M Angus
Verzonden: vrijdag 29 november 2013 18:20
Aan: Pick Axe Photoworks
Re: How to change from Photoshop CC to Photoshop Photography Program?
created by M Angus in Adobe Creative Cloud - View the full discussion 
Hello, same here too. How do I change to the Photoshop offer.
I have been trying to speak to Customer Services for 2 days now - despite promise to call me back I am still waiting. (At the time of writing I', listening to that damned musak - waiting waiting....)
Cheers
Magnus Angus
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