Sudden Drop in broadband speed, Used to get 300-40...

I have been having prblems for the last 3 or 4 days now with my download speed just being so slow its becoming unusable... I work from home so need a solid internet connection to work form. I have spoken to BT that gave me the biggest load or rubbish i think i have ever heard and put the blame on my router.
So - I got rid of the HomeHub2 it was causing so much trouble with my VPN's into Work and not opening ports correctly. and i had it replaced with a NetGear DGND3300 - This has been working fine for 6 months or so without so much as a network drop or glitch and has all the right port access for me for work.
My netgear router is displaying back the following stats.
System Up Time 12:31:59
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoE
2170851
3341131
0
3516
48666
12:31:31
LAN
10M/100M
3317014
2214708
0
47139
5296
12:31:55
WLAN
11M/54M/300M
127606
63760
0
2926
156
12:31:40
ADSL Link
Downstream
Upstream
Connection Speed
3776 kbps
448 kbps
Line Attenuation
52.0 db
28.5 db
Noise Margin
13.2 db
17.0 db
Now I would normally donwload at between 300-400 Kb's but for the last few days I am getting a maximum of 20-25 Kb's which is frustrating to say the least.
I have done all the normal things, I rebooted my netgear router, I put my BtHomeHub2 back in, I replaced the filter, I have turned off every device in the house and used an ethernet cable direct to the router from my laptop and still got exactly the same speeds. So has anyone got any ideas? as BT support are just telling me its my Netgear router that is at fault. Even though I am still running off the BtHomeHub2 with the same problems.

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
Please could you use the home hub 2, as its not possible to extract all of the information from the Netgear router.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Re: Sudden Drop in Broadband Speed and problems wi...

I am having exactly the same problem. Since the 28th my speeds have gone down from 2 - 2.5 mbps to 0.1 - 0.3 mbps. It's awful and I can barely do anything.

I have moved your post and started a new subject to avoid replies for the other subject originator getting confused with replies to you
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Post Moved Sudden-drop-in-Broadband-Infinity-spe...

Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why.

Sudden drop in transfer speed

I have been trying out a WRT1900AC router for about a week and just developed a MAJOR drop in speed from the router to the computer while doing a file transfer:
This thing has been sending files to and from the router's esata and USB3 port at over 50 MB/s until just now.
I can still write to the drives attached to the router at 50MB/s + all day long. Getting files from the drives have suddenly dropped to 300Kb/s on the esata and the USB3 ports
Tried rebooting/powercycling the router, disconnected the drives and reconnected them, same result.
Anyone else run into this?
Funny, I just got done posting in another thread how fast this thing moved files to and from external storage. Now this,,,,,,
Maybe the universe is telling me not to keep this router?

1. What file sizes do you usually transfer? What are the file types?
For testing I used larger files (IE: ISO files, larger zipped files, etc.) rather than just copying folders or small files.
2. Are the files being transferred to and from your computer and a storage drive (hooked to the WRT1900AC)?
Files were moved all over: from a WD Mycloud (hooked up to 8 port gigabit netgear switch) to my computer. Also have a Toshiba 1TB USB3 drive plugged into the WRT1900AC USB3 port and an older WD 2 x1TB enclosure hooked into the WRT1900AC via the eSATA port. For testing I moved files all over the place: From the Esata to the computer, to the USB drive, to the WD Mycloud and back again. Also mixed up going from point A to B, then from point C to point B, etc. In all cases the slowest speed I get is 50MB/s + with some transfers topping out at 90MB/s!!!
3. If it's a storage drive, does it have USB3 ports as well?
Yes
4. What is the link speed of your computer?
Wired Gigalan
Routers do not usually need to be rebooted every now and then. They should be running 24/7. My guess is, the wired or wireless adapter may have adjusted speeds consequently dropping file transfer speeds.
Agreed. I can count on one hand how many times I had to reboot my last router over the 2+ years I had it.
Heres the other thing: the need to reboot is not just associated with file transfers. I get the "cant connect with the WRT1900AC" message just going into the user interface from time to time as well as being unable to see storage folders in Windows explorer from time to time. In these cases I can still go online, surfing and doing whatever. The router (according to the Smartlink page) just seems to disappear. Which doesnt make sense since if the router cant be seen online, how is it that I can still go online?
Anywho, I still have this week before I lose the ability to return/exchange it at Best Buy. Will see how things go.
And thanks for the reply and suggestions,,,,,,,,,,

HUGE Drop in Broadband Speed

About 5 days ago my broadband suddenly dropped in speed. Its so slow its take ages for even a picture to load. If i try downloading a song from iTunes it takes 6-8 mins for a 3meg file!
I have called BT 3 times and each time I have told to either wait 24 hours and call back and the last time the guy told me he was going to reset my "Profile" and i would experience faster speeds straight away. The advisor then said that initially my broadband would be down for 4 hours, this never happened so was it even reset as the broadband speed is still extremely slow.
Since i have had BT (2 years now) i have never been able to make phone calls using my homehub phone. When I dial a number it says "Sorry you cannot make or receive calls on this line" now I cant make calls but i can receive calls. This isnt too much of a problem as I never use the landline so i have never contacted BT about it.
I have never had a problem with the broadband until now so why the sudden drop? Below are the results from my ADSL line status.
Connection Information
Line state - Connected
Connection time - 0 days, 00:47:24
Downstream - 3,360 Kbps
Upstream - 448 Kbps
ADSL Settings
VPI/VCI - 0/38
Type - PPPoA
Modulation - G.992.1 Annex A
Latency type - Interleaved
Noise margin (Down/Up) - 15.6 dB / 23.0 dB
Line attenuation (Down/Up) - 40.9 dB / 24.0 dB
Output power (Down/Up) - 5.7 dBm / 1.6 dBm
Loss of Framing (Local/Remote) - 0 / 0
Loss of Signal (Local/Remote) - 0 / 0
Loss of Power (Local/Remote) - 0 / 0
FEC Errors (Down/Up) - 386 / 4
CRC Errors (Down/Up) - 14 / 6
HEC Errors (Down/Up) - 22 / 0
Error Seconds (Local/Remote) - 11 / 2

Thanks for the reply. I was told to reset it by the BT advisor on the phone yesterday evening.
It was plugged into the test socket but it made no difference even though it was plugged in for 2 days. It was plugged in via the filter.
Below are the only results i got from the BT Speedtester
Test1 comprises of Best Effort Test: -provides background information.
Download speedachieved during the test was - 222 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3360 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps

Recent drop in broadband speed

Hi,
I've been with BT approx 2 months now (since I moved into my new house) and have usually got a speed of ~2Mbps.
However over the past few days I've noticed an obvious drop in speed.
I've run the BT Speed Test and here are my results:
Download speed achieved during the test was - 674 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :3136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 08:31:23
Downstream:
3.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.6 dB / 24.0 dB
Line attenuation (Down/Up):
49.3 dB / 25.0 dB
Output power (Down/Up):
19.5 dBm / 12.3 dBm
FEC Events (Down/Up):
62486 / 30
CRC Events (Down/Up):
145 / 26
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2501 / 4
Error Seconds (Local/Remote):
245 / 94
Is anyone able to offer any advice on what the problem may be?
I'm on BT Unlimited Broadband (up to 20Mb) and the speed is so bad that I can barely use BBC Iplayer without buffering for ages.
Thanks

Hi Welcome to the forums
youe speed has dropped because of disconnections of your hub causing a drop in your ip profile if you do the following then we can help you further
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Dramatic drop in Broadband speed

Hello
Up until Tuesday (12th) night Broadband was excellent - around 6.9M. Then suddenly it dropped to 0.7M and remains at this level. It's too slow for the BT Speedchecker to work - so I have used SpeedTester.net to check my speed. I have HomeHub 3 and have reset it. I have checked for any exchange problems - nothing.
At 0.7M my broadband is just about useless - I need DropBox for my job and it is too slow to use.
I Have rebooted my Computer (MacBook Pro) and nothing improves.
Has anyone any ideas?

This is the ADSL info you requested, but I can't give you a btspeedtester result because the connection is so slow that speedtester just crashes and tells me the connection has failed !!!!
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 4:35:16
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.2 dB / 23.0 dB
Line attenuation (Down/Up)
28.0 dB / 14.5 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
358 / 2
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 1
Error Seconds (Local)
0
Hide Details

Please help cure sudden drop in BB speed

Hi,
Following the advice of a BT Openreach engineer I recently installed a new Home Hub 3 modem - the engineer was upgrading my old phone socket to a new 'dual' ADSL/Phone socket and installing new cabling to the telegraph pole outside our property).
Initially I was getting very good BB speeds (for this area) of around 4-5 Mbps however a week ago the speed dropped overnight to about 1.8 Mbps, with many web pages taking significantly longer to load - ironically BT pages seem to take the longest now.
I reset the modem with the hope that the speed may pick up again but 5 days on and the speed is still only around 1.93 Mbps. I ran the BT Speed Test using the following computers (one at a time) connected directly via ethernet cable to either the HH3 GigE socket or the regular Ethernet socket:
MacBook Pro
Samsung Notebook
MacBook Air
iMac
Mac Pro
I also ran the same test using WiFi to include iPad and iPhone - same speed results. Nothing else was connected at the time of the tests, not even the phone.
It seems the problem isn't my computers but the modem as the speed coming into it from the exchange is pretty high - 7.26 Mbps.
Any help or advice on how to get my BB speed back to what it was previously would be greatly appreciated.
Chris
my speed test results:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 5 days, 16:22:50
Downstream: 7.094 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.2 dB / 22.0 dB
Line attenuation (Down/Up): 34.7 dB / 20.0 dB
Output power (Down/Up): 19.8 dBm / 11.9 dBm
FEC Events (Down/Up): 0 / 3
CRC Events (Down/Up): 6981 / 64
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 9513 / 0
Error Seconds (Local/Remote): 5959 / 50
Download speed achieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
And these are the speedtester.bt.com results:
Your DSL Connection Rate :7.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Solved!
Go to Solution.

Welcome to this forum.
Your IP profile is stuck at 2Mbs.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to reset it for you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Gradual drop in broadband speed

I've had BT broadband since September last year. For the first month or so, the connection was extremely slow, and after running through several fault reports with BT, it eventually seemed to resolve. However, the maximum speed I obtained (approx 3.5mbps) was only about a third of what BT told me I should be able to obtain.
Over the past month, my connection has been regularly dropping, particularly during the daytime, and over the past week or so, the speed has progressively deteriorated again, without making any changes at my end. These stats from this evening reflect what I've been getting for the past 3 days or so:
If anyone can help resolve this problem, you'll be doing me a massive favour. There are apparently no faults on my phone line, or in my area to explain the deterioration.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Suddenly very slow broadband speed

Hi all, I have been using BT broadband for a while now with now problems at all until now.
I have 8Mb Option 1 with a 10Gb download limit and a black home hub and I should expect to get a speed of about 6Mb. The hub is usually switched of at night but over the last few days we have left it on 24/7.
Early morning at about 0500 I can get speeds of about 5.5Mb which is great, but during the day and evenings it goes down to about 250Kbps and is mostly un-usable for anything except basic browsing and email.
Tonight I connected the hub away from any power leads etc. Directly to the Bt master test socket using a new filter and connected using another wireless device(not the PC) and the speed was only slightly better.
I have spoken to the help desk and they are sending out a new hub and some new filters but I don't think this is the problem.
I don't know how to post the stats from the hub and speed test results yet.
Any ideas?

Download speedachieved during the test was - 435 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :7456 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6000 Kbps
Line state
Connected
Connection time
0 days, 1:37:23
Downstream
7,456 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.1 dB / 23.0 dB
Line attenuation (Down/Up)
14.0 dB / 7.5 dB
Output power (Down/Up)
17.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
93 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

Sudden drop in download speed and increase in uplo...

I have seen a number of discussions on this on the forum but they all seem to just fade with no resolution.
I have HH3 with Infinity and up to about 4 weeks ago I was delighted with it. Consistent 21Mbps download and 6Mbps upload. Then one afternoon the speeds just went sillly - download went down to about 6Mbps and upload to about 10Mbps. It's been more or less like that ever since.
It's wireless so thought there must be some interference somewhere. I've installed inSSIDer 3 to check for other router interference and there isn't any (I'm the only one on channel 6). I've restarted everything a number of times and given it weeks to pace. I've switched off everything that uses the router and even sat right next to it but all to no avail. The speeds just won't budge from these new low speeds. I've ethernet attached and run tests and it looks fine - 53.5Mbps upload which is great. So the problem is somewhere between coming into the house and my laptop. I thought it might be a problem with my wireless adapter but the problem is the same on another couple of laptops and a desktop. Even the iPod has slowed down.
I have found an uknown device on the wireless and every time I delete it it just comes back but I did manage to remove it for a few minutes - enough time to run the test - and the speed problem was stilll there. I've looked at entries for this strange uknown device but as I said above, the discussion just dwindled into nothing without resolution. I tried the sugggestion to limit access to the internet for this device but it didn't seem to help. It may be a red herring anyway although the mac address doesn't seem to match anything in my house. An internal device to the router maybe?
Anyway - I'm getting more and more frustrated as I've seen what speed is possible and I want it back !!!
So - any help would be hugely appreciated

Sorry - yep I meant download. I was in a bit of a hurry and went off piste.
I have been so close to the router with my laptop that I could have rested it on the router. However, I will go round one more time to see if there is something that we started when it all went wrong such as a new device of some kind. Clutching at straws but worth a try. It might be that an old device has gone bad so I'll do what I can with those (switching things off).
yep rebooted router a couple of times and allowed a few weeks for it to settle.
inSSIDer shows strength fluctuating between -48 and 50 although I dimly recall that it was -42 when I was getting the good speeds. Hub claims 130Mbps and device claims 54Mbps.
If all of that fails to work I'lll try resetting to factory settings. It just seems odd that one minute it's fine then the next it just goes into snail mode.
Thanks for the sugggestions - very welcome ...

Major sudden drop in infinity speed - bt issue???

Is anyone else having problems? I am on Ingrebourne exchange and just noticed my download speed has collapsed. Getting between 0.5 and 2 megabits. Upload seems unaffected at 9 mbits. Usually pull 36 megabits download speed so I assume some outage with BT. Although service status shows no issues , at least not yet!
Cheers
Wayne

It's back to normal now. Must of been BT fiddling

My broadband speed can i get any more? any help or...

Hi ,I know its a guide but since I been back with BT I noticed the ADSL 2+ wbc shows 6.5meg I got to router speed off around 5.45meg can I get anymore speed out of my line and if so how do I go about it ,I've got a new build new lines ,always get top end of the speed so just wondering why it says 6.5 but I do noir get it,
Any help or advice please
Solved!
Go to Solution.

Help | A-Z
home settings advanced_settings troubleshooting
Help and Advice
Helpdesk
Event Log
Event Log
This page summarises all the recent events that have been recorded on your BT Home Hub.
You can filter the events to show items related to a specific category.
Category
click to change category dropdown
Recorded events
Time and date Message
10:19:47, 30 Aug. ( 111.780000) WAN operating mode is DSL
10:19:47, 30 Aug. ( 111.780000) Last WAN operating mode was DSL
10:19:47, 30 Aug. ( 111.750000) PPPoA is up - VPI: 0, VCI:38
10:19:47, 30 Aug. ( 111.180000) PPP IPCP Receive Configuration ACK
10:19:47, 30 Aug. ( 111.170000) PPP IPCP Send Configuration Request
10:19:47, 30 Aug. ( 111.170000) PPP IPCP Receive Configuration NAK
10:19:47, 30 Aug. ( 111.160000) PPP IPCP Send Configuration ACK
10:19:47, 30 Aug. ( 111.160000) PPP IPCP Receive Configuration Request
10:19:47, 30 Aug. ( 111.160000) PPP IPCP Send Configuration Request
10:19:47, 30 Aug. ( 111.160000) CHAP authentication successful
10:19:47, 30 Aug. ( 111.080000) CHAP Receive Challenge
10:19:47, 30 Aug. ( 111.080000) Starting CHAP authentication with peer
10:19:47, 30 Aug. ( 111.070000) PPP LCP Receive Configuration ACK
10:19:47, 30 Aug. ( 111.070000) PPP LCP Send Configuration Request
10:19:47, 30 Aug. ( 111.070000) PPP LCP Receive Configuration Reject
10:19:47, 30 Aug. ( 111.070000) PPP LCP Send Configuration ACK
10:19:47, 30 Aug. ( 111.060000) PPP LCP Receive Configuration Request
10:19:47, 30 Aug. ( 110.920000) PPP LCP Send Configuration Request
10:19:45, 30 Aug. ( 108.900000) ETHoA is up - VPI: 0, VCI:35
10:19:45, 30 Aug. ( 108.900000) DSL is up
10:19:44, 30 Aug. ( 107.950000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
10:19:43, 30 Aug. ( 107.030000) DSL line rate: 907 Kbps upstream, 5464 Kbps downstream
10:18:49, 30 Aug. ( 53.570000) WAN Auto-sensing running.
10:17:32, 30 Aug. (25751.570000) PPP LCP Send Termination Request [User request]
03:10:14, 30 Aug. ( 112.230000) WAN operating mode is DSL
03:10:14, 30 Aug. ( 112.230000) Last WAN operating mode was DSL
03:10:14, 30 Aug. ( 112.190000) PPPoA is up - VPI: 0, VCI:38
03:10:13, 30 Aug. ( 111.610000) PPP IPCP Receive Configuration ACK
03:10:13, 30 Aug. ( 111.600000) PPP IPCP Send Configuration Request
03:10:13, 30 Aug. ( 111.600000) PPP IPCP Receive Configuration NAK
03:10:13, 30 Aug. ( 111.590000) PPP IPCP Send Configuration ACK
03:10:13, 30 Aug. ( 111.590000) PPP IPCP Receive Configuration Request
03:10:13, 30 Aug. ( 111.590000) PPP IPCP Send Configuration Request
03:10:13, 30 Aug. ( 111.590000) CHAP authentication successful
03:10:13, 30 Aug. ( 111.530000) CHAP Receive Challenge
03:10:13, 30 Aug. ( 111.530000) Starting CHAP authentication with peer
03:10:13, 30 Aug. ( 111.520000) PPP LCP Receive Configuration ACK
03:10:13, 30 Aug. ( 111.520000) PPP LCP Send Configuration Request
03:10:13, 30 Aug. ( 111.510000) PPP LCP Receive Configuration Reject
03:10:13, 30 Aug. ( 111.510000) PPP LCP Send Configuration ACK
03:10:13, 30 Aug. ( 111.510000) PPP LCP Receive Configuration Request
03:10:13, 30 Aug. ( 111.370000) PPP LCP Send Configuration Request
03:10:11, 30 Aug. ( 109.340000) ETHoA is up - VPI: 0, VCI:35
03:10:11, 30 Aug. ( 109.340000) DSL is up
03:10:10, 30 Aug. ( 108.370000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
03:10:09, 30 Aug. ( 107.160000) DSL line rate: 903 Kbps upstream, 4599 Kbps downstream
03:09:15, 30 Aug. ( 53.250000) WAN Auto-sensing running.
03:07:58, 30 Aug. (127565.360000) PPP LCP Send Termination Request [User request]
15:43:48, 28 Aug. ( 116.060000) WAN operating mode is DSL
15:43:48, 28 Aug. ( 116.060000) Last WAN operating mode was DSL
15:43:48, 28 Aug. ( 116.020000) PPPoA is up - VPI: 0, VCI:38
15:43:47, 28 Aug. ( 115.360000) PPP IPCP Receive Configuration ACK
15:43:47, 28 Aug. ( 115.350000) PPP IPCP Send Configuration Request
15:43:47, 28 Aug. ( 115.350000) PPP IPCP Receive Configuration NAK
15:43:47, 28 Aug. ( 115.340000) PPP IPCP Send Configuration ACK
15:43:47, 28 Aug. ( 115.340000) PPP IPCP Receive Configuration Request
15:43:47, 28 Aug. ( 115.340000) PPP IPCP Send Configuration Request
15:43:47, 28 Aug. ( 115.340000) CHAP authentication successful
15:43:47, 28 Aug. ( 115.280000) CHAP Receive Challenge
15:43:47, 28 Aug. ( 115.280000) Starting CHAP authentication with peer
15:43:47, 28 Aug. ( 115.280000) PPP LCP Receive Configuration ACK
15:43:47, 28 Aug. ( 115.270000) PPP LCP Send Configuration Request
15:43:47, 28 Aug. ( 115.270000) PPP LCP Receive Configuration Reject
15:43:47, 28 Aug. ( 115.270000) PPP LCP Send Configuration ACK
15:43:47, 28 Aug. ( 115.270000) PPP LCP Receive Configuration Request
15:43:47, 28 Aug. ( 115.130000) PPP LCP Send Configuration Request
15:43:45, 28 Aug. ( 113.110000) ETHoA is up - VPI: 0, VCI:35
15:43:45, 28 Aug. ( 113.100000) DSL is up
15:43:44, 28 Aug. ( 112.040000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
15:43:43, 28 Aug. ( 111.130000) DSL line rate: 915 Kbps upstream, 5495 Kbps downstream
15:42:50, 28 Aug. ( 58.250000) WAN Auto-sensing running.
16:49:01, 23 Aug. ( 105.770000) WAN operating mode is DSL
16:49:01, 23 Aug. ( 105.770000) Last WAN operating mode was DSL
16:49:01, 23 Aug. ( 105.720000) PPPoA is up - VPI: 0, VCI:38
16:49:00, 23 Aug. ( 105.160000) PPP IPCP Receive Configuration ACK
16:49:00, 23 Aug. ( 105.150000) PPP IPCP Send Configuration Request
16:49:00, 23 Aug. ( 105.140000) PPP IPCP Receive Configuration NAK
16:49:00, 23 Aug. ( 105.140000) PPP IPCP Send Configuration ACK
16:49:00, 23 Aug. ( 105.140000) PPP IPCP Receive Configuration Request
16:49:00, 23 Aug. ( 105.130000) PPP IPCP Send Configuration Request
16:49:00, 23 Aug. ( 105.130000) CHAP authentication successful
16:49:00, 23 Aug. ( 105.060000) CHAP Receive Challenge
16:49:00, 23 Aug. ( 105.060000) Starting CHAP authentication with peer
16:49:00, 23 Aug. ( 105.060000) PPP LCP Receive Configuration ACK
16:49:00, 23 Aug. ( 105.050000) PPP LCP Send Configuration Request
16:49:00, 23 Aug. ( 105.050000) PPP LCP Receive Configuration Reject
16:49:00, 23 Aug. ( 105.050000) PPP LCP Send Configuration ACK
16:49:00, 23 Aug. ( 105.050000) PPP LCP Receive Configuration Request
16:49:00, 23 Aug. ( 104.890000) PPP LCP Send Configuration Request
16:48:58, 23 Aug. ( 102.870000) ETHoA is up - VPI: 0, VCI:35
16:48:58, 23 Aug. ( 102.870000) DSL is up
16:48:57, 23 Aug. ( 101.880000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
16:48:56, 23 Aug. ( 100.950000) DSL line rate: 907 Kbps upstream, 5464 Kbps downstream
16:48:03, 23 Aug. ( 47.380000) WAN Auto-sensing running.
16:46:54, 23 Aug. (12724.300000) PPP LCP Send Termination Request [User request]
13:16:30, 23 Aug. ( 100.060000) WAN operating mode is DSL
13:16:30, 23 Aug. ( 100.030000) PPPoA is up - VPI: 0, VCI:38
13:16:30, 23 Aug. ( 99.500000) PPP IPCP Receive Configuration ACK
13:16:30, 23 Aug. ( 99.490000) PPP IPCP Send Configuration Request
13:16:30, 23 Aug. ( 99.490000) PPP IPCP Receive Configuration NAK
Next
BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.10 | Last updated 25/08/13

Sudden reduction in broadband speed.

I have been with BT for years and have been recieving a connection speed of approximately 3mbps. However recently the connection has dramatically reduced to just 0.1 mbps. I have already tested the line through the test socket and checked that there isn't any faults with local exchanges etc, the problem still exists. Does anyone know what the problem may be and if there is a fix for it?

Connection information
Line state Connected Connection time 0 days, 0:06:09 Downstream 5,952 Kbps Upstream 448 Kbps ADSL settings VPI/VCI 0/38 Type PPPoA Modulation ITU-T G.992.1 Latency type Interleaved Noise margin (Down/Up) 8.0 dB / 18.0 dB Line attenuation (Down/Up) 46.0 dB / 27.5 dB Output power (Down/Up) 19.8 dBm / 11.8 dBm Loss of Framing (Local) 46 Loss of Signal (Local) 16 Loss of Power (Local) 0 FEC Errors (Down/Up) 9255 / 0 CRC Errors (Down/Up) 0 / N/A HEC Errors (Down/Up) N/A / 0 Error Seconds (Local) 7417
Download speedachieved during the test was - 0.11 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :5.95 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps

Continous major drops in download speeds Using HighSpeed

I have been having this ongoing issue for almost two weeks now with my highspeed connection dropping instantly from 2.294 to as low as 0.034. My web pages won't load,my music won't play and my games have become totally useless now to me. I have contact Verizon multiple times in regaurds to this issue. Last I was told was it was an issue at the Central Office and would be fixed on April 10,2011 by 5pm. Well here it is April 13,2011 and i am still having the same issues.
I have a few other friends in the neighboring area who also have been having the exact same trouble with their connections.
I am going to contact live chat again and request yet another report be made.
We have done all we could think of on MY end-checking wires,restarting modem,settings,pw's,wireless settings,scans for malware/virus,you name it,it's been done.
I am seriously considering leaving Verizon as my provider if the issue is not fixed and soon.

You are making us shoot into the dark. It would help to know at least:
#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Sudden Drop in broadband speed, Used to get 300-40...

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