Sudden drop of speed - internet vitually unusable ...

Hi all
I had a look round the service status page and saw nothing for my area, so wondering if it's just me, but last night as I was playing my usual evening online poker, I basically lost all connection.
Now, I'm on Total Broadband Unlimited, have a Home Hub v2, and have done since February. Am in the WD17 area, and nothing has changed from when it's been working fine all these months.
So, as I was merrily playing along, the 54.0 Mbps connection suddenly drops out to..... 1.0 Mbps. And stays there. Do a Hub reset - no improvement.
So come back from work today to see if there's any improvement - and marginally. It's now randomly fluctuating between 2, 11, 15, 18 & 54. Still pretty much unusable.
Any ideas?

Those figures look like wifi data rates not adsl
enter
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL
POST RESULTS
Also post results of test at http://speedtester.bt.com/
if you are on wifi connection to router then
Download Inssider2 for free from http://www.metageek.net/products/inssider/download
or
Xirrus wifi inspector again free http://www.xirrus.com/library/wifi_download_redirect.php
they l show you any wifi around you that could cause problems
and the channel they use just pick a free one
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Similar Messages

Sudden drop in speed

So I went to bed last night with the Internet running around 20 - 35mb down happy days, however I woke up this morning and it has dropped to bellow 1mb down (around 0.7mb) this is an almost impossible speed to use the Internet, I have no idea why this has happened I have tried everything from resetting the router to seeing if my computers wireless adapter is playing up (it is not) and nothing, it has taken me all day to try and work out how to fix this problem but with my Internet running so slow it is taking to long, I did the BT speedcheck and apparently the drop in speed comes from within my house (great that helps me in no way ) I emailed BT but to no luck as they still haven't got back to me, can anyone offer any help or advise if you have come across this problem too and have solved it.

You need to run a BT diagnostic speedtest to find out what your IP profile is.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Help very sudden drop in speed

Hello as of 2 days ago i have had a rather sudden lack of speed, until this problem occured i was able to download @ 900Kb/s on a good day nearly 1meg/s but now i cant even run btspeedchecker as it crashes.
I have tried the following:
1) connected straight to master socket (inside cover)
2) different extension cord
3) no extension cord
4) new filter
5) Complete reinstall of OS.
6) Turned off wireless on router incase of unauthorised access eating bandwidth
7) disabled firewall
still no joy please help
katrina
speedtest.net comes up as follows:
Info From Hub:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:26:13
Downstream
9,586 Kbps
Upstream
1,164 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.1 dB / 4.8 dB
Line attenuation (Down/Up)
41.5 dB / 18.9 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
23
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
1049542 / 4294967148
CRC Errors (Down/Up)
15 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
19

UPDATE:i have now managed to get the btspeedchecker to complete a check and the info is as follows:
1. Best Effort Test: -provides background information.
Download Speed
74 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 74 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9586 Kbps(DOWN-STREAM), 1164 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.47:29.67:51.86 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
921 Kbps
0 Kbps
1164 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 921 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1164 Kbps

Help - sudden drop in speed

was getting a constant average of 6 - 7mb download speed, had a day early last week which went up to 10mb? but now, for the last 3 days, i'm getting a max of 1mb?????
anybody else had a similar drop?
Ryan

sorry, you've lost me with the top right a - z?
speedtester results are
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1173 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1173 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1540 Kbps(DOWN-STREAM), 202 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.2:27.11:64.69 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
155 Kbps
0 Kbps
202 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 155 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 202 Kbps

Why sudden drop in speed (any mods advise please)

i have been on ADSL2 for months now
getting about 4kbps regular
now all of a sudden i am getting about 1.5kbps
no idea why
can anyone find out why.
can any mods advise please
my exchange is Tamworth,Staffs
the postcode is B77 2ES

Hi Borris12,
Please can you post your line stats from your router using the method on the following page according to your router model: http://www.kitz.co.uk/adsl/frogstats.php
Thanks
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Awful drop in speed...

For the last three days i have suffered an awful drop in speed from an already slow connection. The speed has gone from an average of around 1.2mbs to being lucky if i reach 0.4mbs. This makes even the simplist things difficult. I can no longer even watch the BBC iplayer the speed is that slow. This has been going on for a few days at first i gave BT the benefit of the doubt and thought the issue would just go away, but it hasn't. I'm not impressed with my speed when the connection is working correctly so to say i am NOT impressed now is a complete understatment. I have checked the BT Service Status and found no recent problems in my area so i presume everything is working as it should. So what would explain my sudden drop in speed. Any help would be appreciated.

Hi,
Sorry to hear about your problems. It sounds like you may have been hit with a bit of interference. This might be a failing bit of electrical equipment in your house, or in your area, that is introducing electrical interference onto the telphone line. Lots of things can cause it (see here). You can try a few self-help measures, but please be aware that it could be 2-3 days before you see an improvement.
The bottom line is if the interference is stopped, the line will become more stable and your speed will rise. If the interference persists, the situation will stay the same or worsen.
Run the BT Speedtester regularly and keep an eye on your IP profile. If that continues to drop, it is a sign of a continuing problems.
It's much easier to convince BT you have a problem if you have got a bit of evidence to support what you are saying!
"To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559

Sudden drop in transfer speed

I have been trying out a WRT1900AC router for about a week and just developed a MAJOR drop in speed from the router to the computer while doing a file transfer:
This thing has been sending files to and from the router's esata and USB3 port at over 50 MB/s until just now.
I can still write to the drives attached to the router at 50MB/s + all day long. Getting files from the drives have suddenly dropped to 300Kb/s on the esata and the USB3 ports
Tried rebooting/powercycling the router, disconnected the drives and reconnected them, same result.
Anyone else run into this?
Funny, I just got done posting in another thread how fast this thing moved files to and from external storage. Now this,,,,,,
Maybe the universe is telling me not to keep this router?

1. What file sizes do you usually transfer? What are the file types?
For testing I used larger files (IE: ISO files, larger zipped files, etc.) rather than just copying folders or small files.
2. Are the files being transferred to and from your computer and a storage drive (hooked to the WRT1900AC)?
Files were moved all over: from a WD Mycloud (hooked up to 8 port gigabit netgear switch) to my computer. Also have a Toshiba 1TB USB3 drive plugged into the WRT1900AC USB3 port and an older WD 2 x1TB enclosure hooked into the WRT1900AC via the eSATA port. For testing I moved files all over the place: From the Esata to the computer, to the USB drive, to the WD Mycloud and back again. Also mixed up going from point A to B, then from point C to point B, etc. In all cases the slowest speed I get is 50MB/s + with some transfers topping out at 90MB/s!!!
3. If it's a storage drive, does it have USB3 ports as well?
Yes
4. What is the link speed of your computer?
Wired Gigalan
Routers do not usually need to be rebooted every now and then. They should be running 24/7. My guess is, the wired or wireless adapter may have adjusted speeds consequently dropping file transfer speeds.
Agreed. I can count on one hand how many times I had to reboot my last router over the 2+ years I had it.
Heres the other thing: the need to reboot is not just associated with file transfers. I get the "cant connect with the WRT1900AC" message just going into the user interface from time to time as well as being unable to see storage folders in Windows explorer from time to time. In these cases I can still go online, surfing and doing whatever. The router (according to the Smartlink page) just seems to disappear. Which doesnt make sense since if the router cant be seen online, how is it that I can still go online?
Anywho, I still have this week before I lose the ability to return/exchange it at Best Buy. Will see how things go.
And thanks for the reply and suggestions,,,,,,,,,,

BT Inifinity - Speed and Latency - Sudden Drop in ...

Hi All,
I hope someone can help me here, I'm really just looking for some advice and an opinion. I have had BT Infiinity for around a year now, and, barring the first few weeks, i have had a stable connection of around 68000kbps down (sync) and 20000kbps up (sync), with a usually low ping of around 5ms to most UK Servers.
The last few weeks i have had a sudden drop in sync to around 54000kbps, showing attainable as 62000kbps, up speed has also dropped a few meg. to top this off, the interleaving depth has gone from a solid fast-path that i used to have, and was completely stable. to a depth of 1050 (down), up is strangely still on fast-path though.
do you think i have a line fault or is something effecting noise on my line? The biggest bug bear for me about this is the latency, as I am an an avid online gamer, when I'm not working or entertaining my 1 year old son.
Before i even touch a gaming server, i seem to have a ping of around 20-35ms, which as other gamers will know, is not good.
i have included a few graphs for the ones who know more about VDSL than i do, as my FEC errors seem unusually high.
Thanks in advance peeps :-)

Hi john014,
Thanks for posting. Have you tried the quiet line test? Dial 17070 option 2, it should be quiet but if you’re getting any noise on the line we’ll need to look into that for you.
If it’s all clear can you try posting a few tracerts i.e. one to the game and one to the BC site for comparison. I’m sure we can help with this.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband speed suddenly dropped

For the last 7 months we have had good BB speeds of around 6Mbps this has suddenly dropped down to under 0.5Mbps.
I have reset the Home Hub 2 & had it plugged directly into the test socket on the master unit which has not changed anything.
I ran the BT Speedtest which gave the following:
Download speedachieved during the test was - 414 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :5824 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
I did notice the blue "b" led flashing yellow a lot last eve, far as I know this means the Hub is updating itself
Any ideas?
Thanks
Dave
Solved!
Go to Solution.

Hi Welcome to the forums
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
your ip profile is low this is due to disconnections and providing you can maintain a stable connection with no hub restarts for the next 3/5 days your profile should increase automatically this will then improve your download speed
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Extreme Base Station suddenly dropping internet connection

I have an Extreme Base Station (802.11n Fast Ethernet) which has been providing wireless internet and printing to two imacs pretty flawlessly for several years. It seems to be a fairly simple network. DSL modem (to WAN port) and USB printer cable plugged into back of Base Station.
Several days ago, the Base Station began dropping connection to the internet every few minutes. If I connect the modem directly into the computer, I have no problems with losing connection. So, I began looking for solutions online and have been trying everything I could find to do. I've scoured the forums here, and everywhere and read a bazillion posts.
I've done a hard reset of the Base Station, I've tried different channels, I've unplugged, waited ten minutes, and replugged in a myriad of sequences, including unplugging both the modem (Zhone/Paradyne 6381-A3) and Base Station overnight. The only thing I haven't done is roll back the firmware (currently 7.4.2 I believe). I'm still experiencing the same problems and am at my wits end. I've spent hours now trying to fix it and need to do other things like shop for groceries and vacuum! So, I'm posting, in hopes someone might be able to point me in a more productive direction.
Is it possible the Base Station hardware is failing? What are the signs and symptoms? I hate to spend another $179 and still have the same problems.
Thank you.
Most kindly,
---Susan

.
Dear Bluenova - ( +or other interested readers+ )
I know that this reply is two months since this topic was initially posted.
This is a longstanding Airport Extreme ( AEBS ) problem that's been noted since 2006-2007.
It has been an ongoing issue for me -AND- I continue to experience it even after recently upgrading my AEBS.
I finally called AppleCare in mid-Sept. and opened a formal problem case report.
As of today (Oct 15, 2010) I still have an open & unresolved case with AppleCare.
The problem has been escalated twice -and- is now referred to Engineering Dept for research & resolution.
I was curious what steps or actions you have taken -and/or- if you still experience the problem.
_Readers Please Note_
Many users have posted messages regarding problems with Airport Extreme *+DROPPING CONNECTIONS+* .
However, with careful reading, it becomes obvious that many forum posters are not sufficiently clear
-and- often confuse or do NOT make the distinction between ..... DIFFERENT TYPES OF CONNECTION PROBLEMS.
. ( wifi/network connection probs - vs - internet connection probs )
SEE HELPFUL POST BY WILLIAM KARCHINSKI
Topic : *+Having issues with your AirPort connection? Please be specific+*
http://discussions.apple.com/thread.jspa?threadID=2227197
FWI
If you suspect that you are having the *dropped internet connection* type problem,
YOU CAN CHECK & WATCH IT HAPPENING IN THIS MANNER
Set Airport in Menubar to *"SHOW TIME CONNECTED"*
. *- +and also+ -*
Open Airport Utility --> AIRPORT --> SUMMARY window
.... and leave it visible somewhere on your screen while you web browse.
Now, once the internet connection drops or is lost ...
... in the Airport Utility Summary window - you will see the loss of the assigned IP Address
. *- and -*
.... in the Menubar - the time connected will reset to 00:00:00
If you have a new or ongoing problem that relates specifically to ....
.... Airport Extreme – dropping or losing *Internet Connections* ... ( +not wifi connection type probs+ )
.... please let me know.
I would like to be able to correspond directly with others via email to share info
(such as what modems, ISP's, time of day or conditions with which this problem has been found to occur)
I will then be glad to pass that info on to AppleCare in trying to find a cause (and solution) for this problem.
If this issue was treated collectively maybe AppleCare would address it with more resolve & urgency.
I'll check back with this thread for replies from other interested users.
.

Sudden huge drop in speed

Yesterday I had infinity installed and after the engineer left I did a speed test that showed my download speed to be 37Mb+ with and upload speed of 1.8Mb after sorting out the vision box which I had to disconnect all the power to the PC and BT routers I did a speedtest and find that the speed has dropped from 37Mb+ down to 1.62Mb with 0.51Mb upload I know there are variations in the speed especially during the first 10 days but I certainly didn't expect to drop the download speed by 95%
Are drops in speed like this normal or what?

Hi wildthing666,
Sorry to hear of the problems you've been having. If you are still having the same issues, please post up a bit more information on your setup (i.e. how many computers you have and how they are connected to your Homehub etc.) along with the results from a test at www.speedtester.bt.com and we might be able to identify what the problem is.
Cheers
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Dramatic drop in speed. Help!

Ok, so on friday after a long and painful time with AOL.. I had my BT Infinity option 1 package installed. Everything was fine and the engineer measured the speeds that were coming through the house. On Friday it was 38mbps. He said that it will always stay on 38mbps and would never get lower, only higher. So yesterday afternoon I did a speedtest which told me that my download speed had dropped to 25mbps. I thought ok, not bad.. but why the sudden drop? Then later yesterday night, I measured again.. and it came up as 11mbps, and today I keep getting between 7mbps and 9mbps. What the heck is going on?

Ok, I'm not sure if this is wireless or not. I took the black and yellow cable out of the bt box and plugged it into my hub. Then inserted the other end into my laptop, I guessed I was wired up. So this is my speed through ethernet cable:
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
15327 Kbps
0 Kbps
27687 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 15327 Kbps
For your connection, the acceptable range of speedsis 12000-27687 Kbps .
Additional Information:
IP Profile for your line is -27687 Kbps
2. Upstream Test: -provides background information.
Upload Speed
1556 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 1556 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 2000 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.

Once again, service drops out, speed slows and I have to reset the modem lots

Here are the links to the last posts/problems:
{edited for privacy}
4/29 reset router 5 times had to go into the verizon management console (VMC) twice to enable router for WiFi
4/30 reset router once
5/2 reset router once
5/3 connection speed dropped to 2.9 reset router 6 times
5/4 connection speed dropped to 2.5 reset router twice
5/6 reset router once
5/8 reset router once
5/9 connection speed dropped to 1.9 reset router 3 times had to go into VMC to enable router for WiFi
5/10 connection speed down to 1.5 reset router four times
5/11 --today--connection speed down to 1.5 reset router 4 times--it is only 9:30 AM--four times since 7 AM? sketchy service indeed
my original post was here
forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/What-s-up-quot-line-problems-quot-with-regards-to-high-speed/m-p/692388/highlight/true#M24452
I note with irony how you will see that someone tried to contact me...but that isn't the case. I contacted them. By phone because that was what the "Chat" customer service person told me to do. This is classic case of one hand doesn't know what the other is doing. When I do get a live person on the phone ....Basically....verizon says there is a "line problem" and I wait for three days and the speed gets better for about a week, and then the speed drops off.
They can't deliver what I am paying for. I don't have a phone, I pay for high speed internet because FIOS is unavailable. Currently as I type this....speed test says I am .9/.27...the modem tells me 1.5/.4 but it drops as well. What is the issue, Verizon?
In addition someone on Verizon's end says...someone will call you in a few hours...which never happens. Never. More like in a day or two. If that.
Buyers beware....beware,,,

Hi whit616,
We have reopened your private support case. Please access your case thread by following the instructions we have posted in your original public thread, HERE.
Please note that you need to access the private thread and respond to the agents' requests. The agents cannot begin to assist with your issue until they hear from you.

Connecting to High Speed Internet - I am not a Crook!

Ok, first of all, you're going to have to hear me out. I think technically what I'm trying to do is illegal, but in the real world I think its perfectly justified...
I have cable internet at home that I pay for and enjoy. My computer is the only computer in the house and thus the only one using the service. Right now I am house sitting with my girlfriend and have brought my computer with me, thus leaving my cable internet hookup behind at home unused. I'm connecting to the internet here with a dialup connection account that the owners of the house have and the slowness is driving me crazy.
I thought that if I brought my cable modem with me and hooked their cable into it I would be able to get access to the high speed internet - which I think I am justified in doing since I am paying for the service and it is going unused at home. The only problem is it doesn't seem to be working. The cable modem has a green light for "cable" but nothing for "data", and everytime I try to go to a website it either asks me to dial in to the dialup service or work offline.
At home I know that we have the same cable for our TV as we do for my internet because in my room where the computer normally is I have a small TV (for viewing with Premiere) that we also pay to have a cable connection into and the cable guy merely split the cable to go both into my computer and my TV.
Is there something they would normally have to switch on outside to make the cable work for the internet as well? I'm not interested in messing with that, I'm just wondering why its not working here.
Darcy

Oddly enough, I was in paying for my cable and asked (in a roundabout way) about the possibilities of hooking up at another house and what was the deal about splitting the line and getting basic cable without paying for it.
The answers I got were basically...
When you sign up for cable modem, you are renting a port, that prot can go anywhere, it's not stealing if you only use it from one place and can only get detected if it's on in two places.
When you subscribe to cable modem, the basic cable is inherent in the signal. In my case (comcast), you can opt for a package that includes basic cable and the internet service for the same price as the internet port alone. They know people split the cable and hook it up to their TV, some installers go ahead and do that as a service. If the installer runs two cables into the house, it's simply split upline somewhere, it doesn't really accomplish anything.
It was almost like talking to the limo driver in the Wayne's World movie. Too much information...

Post Moved Sudden-drop-in-Broadband-Infinity-spe...

Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why.

Sudden drop of speed - internet vitually unusable ...

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