Sudden increase in Broadband Usage at end of the m...

Hi
I'm hoping someone can comment on my problem. I was comfortably within my 10 GB monthly BB allowance according to the usage meter (I checked every few days) and then suddenly within a couple of days before the end of the month my usage increased so that I was 8GB over my allowance despite my actual usage not increasing. I wasn't downloading masses of video or music rather just browsing and downloading (as I had been) the odd file. I have queried this with BT but despite responding with a standard letter the only other communication I have received is a letter advising that I would be charged £10-00 for the privilege of exceeding my allowance (correct by the rules!). As I maintain that my internet activity did not increase where did this extra usage come from? I have performed antivirus,malware and registry checks without finding any infection at all. A few months ago a similar event happened when I found myself 1.8 GB over my monthly allowance. Am I missing something obvious?
Any help would be very greatfully received.
Sincerely
Adge
Solved!
Go to Solution.

yellowcave wrote:
I have spotted this several times although not neccessarily at the end of the month, So much so that I have now taken to logging a spreadsheet with actual usage versus BT monitor usage.
I have never had a satisfactory reply to any of my queries or requests for data limit refunds, went up a couple of gig one day when everything was off, including the usage monitor!, but I have noticed the issue early enough to strictly limit my usage to keep the end of month figures down.
It has actually got better in the last couple of months but as far as I can tell the BT monitored usage includes all housekeeping between BT and the BT HUB. Not sure what is going on but recent examples are: Actual Data 270Mb Monitored usage 800Mb; 420Mb vs 1.65G.
The annoying thing is I paid the year line rental in advance - non refundable and then the problems started occuring so even if I walk I don't get the rental back.
So basically don't pay the £10 and ask for documented proof that you actually used that amount of data before you even consider paying
Hi. Welcome to the forums.
May I ask how you are measuring the usage yourself ? Is it via the hub stats ? They are prone to being inaccurate, and can reset - even if the "online" time doesn't.
Also - the online usage monitor is a day in arrears and not real time. To prove that the monitor is faulty, leaving off the equipment one day will not actually show it, it depends exactly when it is off. There is my "3 day check" to prove it.
Turn off everything before midnight on day one (inclkuding router) . On day two, after 9am or so - use a different connection, e.g. friend, login to the online usage monitor and look at the figures. Makes sure it says 23:59 of day one date - take a screen print. On day 3 after midnight, you can turn on the equipment and again after 9am look at the online usage monitor, make sure it says 23:59 on day 2 and again see the fiigure and take a screen print.
If there is anything other than a zero increase, there is something wrong. I know a case where the monitor showed almost a 1GB increase, and has not been resolved.
I believe that the momitor is not actually faulty and recording the usage correctly, however I believe the fault lies elsewhere - possibly more than one person's ID being attached to a monitor database and hence the figures added. I don't know if this has been checked or not. I've mentioned it before, but have had no acknowledgement ...
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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This link may help.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
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I am on a 40Gb infinity connection. The usage monitor shows "Your average monthly usage is 13.97 GB." which I agree with. As of tonight my usage is reported as "You have used 79.24 GB this month" I have 2 android phones and a Roku connected via wpa2. I am opted in to BT Wifi. Since leaving home on 23rd and returning 26th the Roku and mobile remaining at home have been used for only email and browsing. I've powered down the Roku tonight to rule that out.
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Thanks for the replies so far.
Dode, I did receive the warning emails on consecutive evenings with another 15GB or so every day after.
Ajwh, my partners phone doesn't show wifi and mine showed 9.11GB for 1-26 Mar including use away from home.
Imjolly, great tip, 2.5 days usage showing during the period of increased usage and hub showed 233MB.
I called in fault on Saturday morning and they said they would be in touch today. They haven't been (rolls eyes).
I changed my wpa2 passwords and admin passwords before going on holiday and left router on. I wonder what usage BT will report?
I would still welcome any advice regarding tackling customer services if they attempt to tell me it is my usage. I'm now aware they have had similar problems in the past but have not been 'customer focused' in solving the issue, rather leaving it to us to convince them alongside attempting to sell upgrades. That won't wash with me!

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Sudden increase of data usage with my jetpack.

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Broadband Usage Massive Surge

Hi All,
It looks to me like our usage monitor is on the fritz again.
We're on Option 1, 10Gig package,
1 PC hard wired Running Lubuntu from HD instal, not been on since Thursday night.
1 Ipad2 on wifi (been away since Friday morning)
1 Laptop running Ubuntu from CD. Never connects to router address, only ever logs in when using it via BT WIFI or Fon.
1 Original style Vision box, hardwired with powerline adaptors
No nasty windows updates to worry about, no skype this weekend, no streaming audio, V little youtube, as trying to get everything on the old vision box watched before it is switched off at the end of June and what Youtube there was came in via the Fon or BTWIFI connection. Warnings and details below
1st warning
18/06/2014
Total usage is now over 6GB
2nd warning
20/06/2014
Total usage is now over 8GB
As of today 22/06/2014 it says I'm 1.19gig over my usage allowance
For a couple in their 40's with no online addictions something has got to have gone wrong again, we usually sit around 6-8 Gig, from this it looks like it thinks we've used over 5gb in 4 days??
Could it be something to do with BT prepairing to switch off our Vision box?
Have they started counting & charging for Fon usage?
Totally at a loss, after my complaints the last time everything has been fine for a good while & now it's all starting again.
:-( Thought about renewing & getting a new vision box before end of month, & trying to negotiate a more competetive package price, not so sure now this has happened again.
I've seen one other thread complaingn of a sudden surge in the past 4 days here:- https://community.bt.com/t5/Bills-Packages/Broadband-usage-surge/td-p/1293165
Anyone else?

Hi Peter,
Not getting anywhere at all, :-(
We're currently showing a use of 1.1 gig over the past 5 days, now that would be fine if we were using it as we used to but we're not!!!
I' ve changed the router wifi password so the mobiles, laptop & IPad only connect through the BT app via the free to use Wi-Fi/Fon connection & am only turning on the desk top PC for 5 mins in the morning to grab the router stats & broadband usage screen shot from the MY BT website.
SO...
The only other things that can possibly be using the allowance now are
1) Our old BT vision box, connected to the router through powerline adaptors
2) Someone has hacked my new router WIFI password & is using it. (remember I've already changed it once recently)
I've just re contracted today so will get a new youview box sent to me on Wednesday, if that doesnt fix it then I'll change out the router to a third party model I have standing by. Got a 14 day cooling off period if it doesn't get sorted so can always still bail out & run.
If only I could access someone nearby's fon/WIFI connection I'd turn wireless off all together on my router to see if that fixed it & it would stop my router recording any fon/WiFi access I'm doing as well.
We've had these problems before back in Jan 2013 & I've shouted on about the pathetic BT online "useless monitor" so many times & tried to get people behind me to appeal for the more advanced Plusnet version.
In the past the mod's have got involved & miraculously it has just stopped, I hope "DavidM" notices this post & can get involved soon as I've got a problem using his contact us link in his profile, it doesn't show on I-Pad or Linux ATM.
DavidM please help.
Regards
Garry

Anomalous broadband usage

My average monthly broadband use over the last year is just under 21GB. On 28 November I was warned that my month's usage was 28GB and the next day was 36 GB . In the evening, the BT broadband meter showed that I had used almost 50gGB and this morning, the figure was 56GB. My Homehub shows that, over the past 5 days, the data transmitted and received figures are 0.7 and 3.3 GB respectivly. BT have confirmed that no unauthorised devices have been connected to my router and that, according to their figures, my usage has been around 7 - 9 GB per day over the past 4 to 5 days. My only unusual computer use has been to attempt to install Windows XP udates and using the Scrabble app on two iPads across the internet. In neither case did activity lights on router, modem or powerline hubs show anything other than the occasional flash. Has anyone had any problems with either Scrabble or XP updates eating huge amounts of bandwidth?

My IT usage is boringly stable and my monthly broadband consumption reflects this. That's what makes this very sudden and very large jump in my broadband usage so odd. The only things that I can think of that might explain it are using Scrabble and trying to update Windows XP. These attempts used almost 100% of the laptop's CPU for an hour or so but, as far as I can see, never actually downloaded anything nor showed that any update data was flowing from the Windows site to my laptop. I certainly never saw activity lights on the modem or router flashing like mad and, in any cases, the laptop would not be physically capable of accepting more than about 10GB of data before the hard drive was completely full. Nevertheless, My gut feel is that the Windows update process is most likely to blame although I cannot see how, particularly as the router itself shows little data having been received. The use of Scrabble is a possibility as it is only within the past few days that I have started to use this. That there is such a huge discrepancy between the router measurement of the data it is receiving and the BT broadband meter's measurement does not improve my confidence in these metrics.

Sudden increase in usage

After nearly 3 years with BT my monthly usage allowance has suddenly started being exceeded even though I am not using the internet any differently.
The alert emails were being sent to the wrong email so I only found out when my paper bill finally arrived. Last month I apparently exceeded the usage by 40GB!!!! For someone who doesn't d/load, watch online tv etc this seems a huge amount. Three days phoning BT and no further on, customer services are useless!!!
Does anyone have any idea what could be causing the increase in usage, I live in the country with no neighbours close by so someone 'hopping on' is very unlikely.
Thanks

Hi CPatton,
You can check your broadband usage by going to http://www.bt.com/broadbandusagemonitor
Have you checked that you have no virus/malware on your computers that may be running in the background using up the internet? You can check by running a virus scan on your anti-virus protection software.
Do you have any phones/portable devices that are using the internet? For blackberry's and phones that connect to the wifi, then your data calls will be running through your internet instead of the mobile network.
If you have a bad internet connection then sometimes data sent to your hub will have to be sent again, this can sometimes use up more usage than you think your using.
You could try Live Chat and see if they can help you.
cheers,
James
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Sudden vast increase in broadband speed

Hi, the last couple of days or so I've noticed my internet dropping off and when it happened again tonight, I ran a speed test, both on wholesale tester and speedtest.net, and instead of the usual 5meg that i normally get, im now getting 14megs.
my exchange (ESJED)is currently being converted to 21cn wbc (according to samknows) with an end date of this month.
is this whats caused my sudden increase in speed?

This is what I'm trying to find out though. Ive not been notified that I'm getting moved to anything new since I was moved to adslmax in august. Its only been because my broadband has been dropping maybe 4-5 times in the last week that I was concerned that I might have a slow speed. Sometimes Ive had to reboot the router completely, sometimes its came back on of its own accord.
In any case, I do in fact leave the router on 24/7 anyway. The only time it gets reset is when the connection drops completely and wont return, or if, for some strange reason, my house lights flicker.. then it kills my connection then too.

Broadband Usage has increased exponentially

Hi Guys
Since January my broadband use has gone through the roof!! For years we've been on a 40GB limit and have never exceeded this. For the past 3 months we've hit nearly 100GB!!!!
2 new devices are using the connection since then, laptop and iPhone. Other devices connected are 1 laptop, 2 Xboxes kids using xbox live for gaming.
I've installed ttb on both laptops and it's definitely not the additional laptop increasing the usage. Have an app on the iPhone as well to track wifi usage and again it's definitely not that.
The kids aren't using the xboxes anymore than they have previously, still the same amount of gaming and using Sky Go.
We don't even download movies/music/tv series so I'll stumped as to how all of a sudden it has increased so much.
The only other thing that has occurred was the OpenReach modem was replaced mid January - could there be a configuration problem on it?
Thanks for any responses

Well, those could easily take you over the limit. Most streams will take advantage of any available bandwidth, and will stream at the highest possible quality.
Quite a few people on this forum have experienced the same issue since getting BT Infinity.
Also remember that uploads and downloads both count towards your usage.
See what other people have to say on this forum.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband usage suddenly rocketed - can anyone hel...

Hi All
We are on Infinity1 so have 40GB/month broadband usage. We typically use 15GB per month. The main use is internet surfing, EMail etc. We have 2 iPhones and 1 iPad.
Just after Christmas, we got a second iPad and a smart TV. We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long). I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
We have now exceeded our 40GB limit and are incurring penalty charges.
I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway.
I don't see why we've used so much bandwidth. We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home. I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months. Where is our high usage coming from? It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
Can anyone help please? Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
Many thanks.

You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
http://bt.custhelp.com/app/answers/detail/a_id/36401/~/how-can-i-upgrade-my-bt-broadband%3F
If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
You can also try Customer Options on 0800 800 030
They are very helpful when it comes to upgrades, and will usually give you the best deal.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Broadband Usage Meter : Wildly Innacurate ?

Hi All,
I am new here so please excuse me if I have posted this message in the wrong place !
I have been a BT Broadband Customer for many years, and after being on BT Total Broadband Option 2 for quite a while, I was told about 12 months ago by BT themselves that my usage was so low that I could easily drop to "Option 1" which they kindly did for me.
All has been ok and I have not exceeded my 10Gb quota, since I was dropped to that level, UNTIL LAST MONTH ! I got the usual email from BT warning me on 24th November, that I had used 7Gb of my 10Gb allowance. I wasnt duly alarmed by this as I new there was only a week left till the end of the month when I would get my new allowance. HOWEVER, imagine my horror when on 7th December, I get another email saying that last month I EXCEEDED my 10Gb allowance, and in fact had used 20GB !!! So they were stating that in the last 7 days of November I had alledgedly downloaded a massive 13GB of data. And furthermore my December download allowance was again, being eaten up at a ridiculous rate.
I found this unbelievable as my interent surfing habits have not changed significantly in the last year. I dont ever download movies, or audio, and any video clips I watch are only a few minutes long.
So what the **bleep** is going on ? I phoned BT but as their call centre is in India it was difficult to explain. I was advised to carry out a test and stay off the net altogether for 24 hours and then re-check my usage. This I did, and sure enough my usage HAD NOT increased. But, when I AM online, even just checking emails and browsing the net, all of a sudden my usage appears to be rocketing??
I have a laptop and a desktop PC but always try to only have one on at any one time.
Can anyone tell me how I can prove to BT that I am not downloading anywhere NEAR the amount of data that they say I am ? And does anyone have a DIRECT PHONE NUMBER to contact the right department with my concern ?
Thanks in Advance !
Derek

shinymac wrote:
Hi All,
I am new here so please excuse me if I have posted this message in the wrong place !
I have been a BT Broadband Customer for many years, and after being on BT Total Broadband Option 2 for quite a while, I was told about 12 months ago by BT themselves that my usage was so low that I could easily drop to "Option 1" which they kindly did for me.
All has been ok and I have not exceeded my 10Gb quota, since I was dropped to that level, UNTIL LAST MONTH ! I got the usual email from BT warning me on 24th November, that I had used 7Gb of my 10Gb allowance. I wasnt duly alarmed by this as I new there was only a week left till the end of the month when I would get my new allowance. HOWEVER, imagine my horror when on 7th December, I get another email saying that last month I EXCEEDED my 10Gb allowance, and in fact had used 20GB !!! So they were stating that in the last 7 days of November I had alledgedly downloaded a massive 13GB of data. And furthermore my December download allowance was again, being eaten up at a ridiculous rate.
I found this unbelievable as my interent surfing habits have not changed significantly in the last year. I dont ever download movies, or audio, and any video clips I watch are only a few minutes long.
So what the **bleep** is going on ? I phoned BT but as their call centre is in India it was difficult to explain. I was advised to carry out a test and stay off the net altogether for 24 hours and then re-check my usage. This I did, and sure enough my usage HAD NOT increased. But, when I AM online, even just checking emails and browsing the net, all of a sudden my usage appears to be rocketing??
I have a laptop and a desktop PC but always try to only have one on at any one time.
Can anyone tell me how I can prove to BT that I am not downloading anywhere NEAR the amount of data that they say I am ? And does anyone have a DIRECT PHONE NUMBER to contact the right department with my concern ?
Thanks in Advance !
Derek
Hi Derek. Welcome to the forums.
Have you checked your usage using the online meter (the readin up to a day in arrears) - see my shortcuts (link below) options 14d-14g, hopefully one will work for you.
Have you been using Skype video chat for example, facebook applications, tv catchup, online gaming ?
Don't forget, it's not only downloads that count - uploads are also included.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Broadband usage surge

My average monthly broadband usage is 6MB. In the the last 24 hours I have apparently used 2MB. No iplayer, no films, no skype, no downloading - just an hour or two on on the web checking emails etc. How can I get an explanation? Many thanks for any advice.

There have been many threads about sudden increased usage for no apparent reason - BT tell you to change the wireless password as standard.
I myself had this problem recently https://community.bt.com/t5/Bills-Packages/High-Broadband-usage/td-p/1284701
You will need to keep a daily record of usage per the monitor and what the hub shows as well.
Ring 0800 111 4567 to say you dispute the usage and hopefully they will say that they will monitor it for a few days - whether they actually do is another matter.
If your upload has jumped then this is indicative of a virus/malware running which would have to be removed from your system.

Broadband Usage Monitor too high

I've seen the other forum posts. I have a similar issue, but seemingly not as bad.
I switched to BT on 23rd March. I have been monitoring my broadband useage using your website. It is clearly wrong.
1. I am an IT Professional, so I know what I am doing.
2. I only have 2 computers connected. Nobody else is connected to my router. I can confirm this by checking the connected devices
3. I have downloaded no music, no films, have watched nothing on iplayer or youtube. I have downloaded no emails with large attachments. I am not using any torrent program.
4. In the last 8 days, the internet has been used for online gaming and web browsing. The online gaming has downloaded no patch information.
5. It says I have used 2.26Gb as of today, which is ridiculous. Yesterday it said 1.86Gb, which is an increase of 400Mb in a day.
6. I have been monitoring it on a daily basis, and it shows since yesterday that I have used 400Mb. I dont know how this is possible, since I have used the computer for about 2 hours in that time, and the router has even been switched off.
7. Finally, my useage limit shows 2.26Gb used and that I only have 8Gb left until the end of April. April started today, however, I have already lost 2.26Gb of that limit from stuff that happened before the start of the month.
So, whilst my usage is not as drastically high like other peoples, to have used 2.26Gb in a week of doing hardly anything is very worrying.

Tethior wrote:
Just a quick update. My router has now been on for 2days and 13 hours.
Data Transmitted/Received (GB):
0.1 / 0.9
I have watched the data received go steadily up over the last 2 days, jumping by 0.1Gb at a time.
So, it seems that the website is correct, and showing what my router is showing.
However, there is no way that I have downloaded 900Mb in the last 2.5 days.
Nobody connected wirelessly
Only 1 computer on at this time
PC is virus free
No downloading, no torrents
Only 1 email with an attachment (and that was 23Mb)
No iplayer
No youtube
No windows updates at this time
No adobe / other software updates during this time
Minimal web-browsing
Computer was also switched off for more than 50% of this time.
BTFon disabled
No other wireless devices (phones and such)
I'm temped to replace the Hub 3 with something else, but the 2 other routers I have in my house. Well, one is about 5 years old and I dont think has usage stats on it. the other is my sky router, which is fairly newish but I think is locked down so I cant use it.
Anyone any ideas?
Hi.
Do you use anything like social networks, facebook for example ? Some of those applications can use many 100s of MB per day.
Do you leave a browser going, say on something like sports auto update pages which will continue to receive (though usually only very small packets of stuff).
Do you have anything else, like auto-check emails every few minutes ? Do you use skype or similar program (e.g. MSN, Yahoo! messenger etc) ?
Have you got a local usage monitor, say something like Networx which will show you "real time" usage and will show the hourly figures as well.
Sorry for all the questions.
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