Sudden increase in usage

After nearly 3 years with BT my monthly usage allowance has suddenly started being exceeded even though I am not using the internet any differently.
The alert emails were being sent to the wrong email so I only found out when my paper bill finally arrived. Last month I apparently exceeded the usage by 40GB!!!! For someone who doesn't d/load, watch online tv etc this seems a huge amount. Three days phoning BT and no further on, customer services are useless!!!
Does anyone have any idea what could be causing the increase in usage, I live in the country with no neighbours close by so someone 'hopping on' is very unlikely.
Thanks

Hi CPatton,
You can check your broadband usage by going to http://www.bt.com/broadbandusagemonitor
Have you checked that you have no virus/malware on your computers that may be running in the background using up the internet? You can check by running a virus scan on your anti-virus protection software.
Do you have any phones/portable devices that are using the internet? For blackberry's and phones that connect to the wifi, then your data calls will be running through your internet instead of the mobile network.
If you have a bad internet connection then sometimes data sent to your hub will have to be sent again, this can sometimes use up more usage than you think your using.
You could try Live Chat and see if they can help you.
cheers,
James
jac_95 | BT.com Help Site | BT Service Status
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    mjb wrote:
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    We are not allowed to ask that question. Remember, it must, must, must be our fault - we have to be careful about that. Well, I guess that if someone who leans to the right politically, can still question the actions of the current president - then I guess it is OK for Mac lovers to question Apple - so I take back what I said at the top.
    Gino

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