Sudden increase in Verizon FIOS internet & digital voice problems. No resolutions.

We have had Verizon FIOS internet since Jan. 2008. It has been reasonably reliable. No disconnects... until mid-Dec 2012 when they started with a vengeance. E-mail connections dropped (we had to re-start Outlook). Usually, we couldn't "see" them in internet connections, but ping tests proved that they were occurring between aboaut 4 p.m. and midnight, rarely, if ever, during other hours of the day.
We have had Verizon FIOS digital telephone (conversion from analog) for about one year. It has reasonably reliable until mid-Dec when multiple problems occurred: no stutter tone for voice mail, no notification on telephone "screen" for voice mail, no callers' names on "screen" (only "Out of Area"), and so on. Each time, Verizon re-sets "the line" and it's okay for 24 to 36 hours, maybe 48 hours, if we're lucky.
We've called repair over 20 times, which is above and beyond what sane people would do. Now, we've had EEE-NUFF.
Has anyone had the same experiences? If yes, how did you resolve them?
We're ready to chuck Verizon, but we haven't heard anything good about the few competitors around here. That is, we don't want to go from the frying pan into the fire, BUT we want the above-noted problems fixed.
Thank you.

Similar Messages

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Email photos from iPhoto 8 with Verizon Fios internet

I am totally new to the wonderful mac world. I have a new iMac with Verizon Fios internet. When I try to automatically setup for emailing photos it tries to setup something with "incoming.yahoo....
How do I go about setting up email sharing of photos?

mrmole
To email photos from within iPhoto you need to use one of the following applications for email:
1. Apple's Mail (it comes with your Mac)
2. Entourage
3. AOL
4. Eudora
Only these four apps allow direct emailing from within iPhoto. You make your choice in the iPhoto Menu -> Preferences -> General pane.
OF course, you need to set up these clients to work for email with your own email settings. Fir details on how to do that you'll ned to consult the Help on the particular app.
If you use Web-based email, you cannot email from within iPhoto. In that case you can use one, some or any of the following:
For 10.5 users: You can use any Open / Attach / Browse dialogue. On the left there's a Media heading, your pics can be accessed there. Apple-Click for selecting multiple pics.
Uploaded with plasq's Skitch!
To upload to a site that does not have an iPhoto Export Plug-in the recommended way is to Select the Pic in the iPhoto Window and go File -> Export and export the pic to the desktop, then upload from there. After the upload you can trash the pic on the desktop. It's only a copy and your original is safe in iPhoto.
This is also true for emailing with Web-based services. If you're using Gmail you can use iPhoto2GMail
If you use Apple's Mail, Entourage, AOL or Eudora you can email from within iPhoto. With 10.5 you can access the Library from the New Message Window in Mail:
Uploaded with plasq's Skitch!
If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
Or, if you want to access the files with iPhoto not running, then create a Media Browser using Automator (takes about 10 seconds) or use THIS
Other options include:
1. *Drag and Drop*: Drag a photo from the iPhoto Window to the desktop, there iPhoto will make a full-sized copy of the pic.
2. *File -> Export*: Select the files in the iPhoto Window and go File -> Export. The dialogue will give you various options, including altering the format, naming the files and changing the size. Again, producing a copy.
3. *Show File*: Right- (or Control-) Click on a pic and in the resulting dialogue choose 'Show File'. A Finder window will pop open with the file already selected.
Regards
TD

Booted off Verizon Fios Internet when use VOIP phone.

When I use my VOIP phone while on the internet (I use Verison FIOS Internet), I get booted off the internet. I have done what tech support said to do which was to do a hard reboot of the router but after a short while it does it again. They had no more answers for me than that. Does anyone else know what can be done?
Thanks.

albcmb wrote:
I have Fios Internet, TV and Phone and so I HAVE to use the Verizon router made by Actiontec. My Mac Book Pro is Leopard based.
Does the router have the latest firmware? Very important.
The problem is that I am paying for 20mbps service and getting about 6 to 8. This is regardless of where I am in physical relation to the router/modem and whether or not I am the only computer connected to the internet.
How are you measuring your speed?
PLEASE help. I have contacted Verizon and they have no ideas that help. I cannot watch Netflix or Boxee and even regular internet pages load painfully slowly.
I have a cable modem that runs at 10Mb/s and internet pages load instantly. On this Verizon DSL I am currently using, which creeps along at a mere 3 Mb/s, pages internet pages load instantly.
Even if your connection is 6 to 8 Mb/s, pages should load instantly, and streaming should work properly.
Clearly, you have some other problem with your system.
Again, how are you measuring your speed? What is your link speed? What are your measured upload and download speeds?
If you are using the router as a WiFi then you may not be getting the full speed you expect from a direct connection.
You need to supply much more real hard data than you have.
Your subject says that "Verizon Fios Internet, TV and Phone with Mac Book Pro is SLOW!" and Leopard has nothing to do with your TV or phone.
Message was edited by: nerowolfe

Verizon Fios is always having problems!

We have had Verizon Fios for about 15 months and it is the absolute worst! As long as we have it, we have had problems with this system. It is always having problems. TV shows do not record; it is always freezing; the system always needs to reboot; often the system can not reboot; customer service is bad; the backup battery needed replacing & started beeping after just 3 months.
For example, tonight I am sitting here at 1:00AM typing this message when I should be watching some of the shows & games I tried to record. I can not watch anything I recorded and the system will not reboot to try to fix whatever the problem is. I am actually getting a message that the Auto-fix features is NOT working.
I am totally frustrated and just give up. This system has just beaten me down and I can't take it anymore. For as much as I am paying, no customers should feel this way. They sent me a new DVR box a few weeks ago and we are still having the same problems. I have asked several times for SOMEONE from Customer Service management to call me back and NO ONE has done it yet.
I am ready to break my 2 yr commitment and want a total refund. I promise to tell all of my friends and neighbors just how HORRIBLE it is and to NEVER switch to it. You know it is a bad system and you know they know it is a bad system anytime they have provide an "Auto-fix MRDVR Issues" option!
If you are having problems like me, please join my fight against Verizon.
Hudson B

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Does Verizon Fios Internet Support Docis 3.0?

I am looking at purchasing my own router and modem, wondering if they even support Docis 3.0

Verizon FIOS services does not use a modem. There is either an ethernet or coax connection from the Verizon Network into the home. If ethernet you can plug any router you want into that connection. If coax you would need to use a router that supports coax or ask VZ to see about converting your connection from COAX to Ethernet.
Also, if you have FIOS TV Services you may want to stick with the VZ provided router. The VZ Router provides Internet Connectivity to the STB's for On-Demand, Channel Guide and remote programming of your DVR.
Some folks will install a secondary router leaving the STB's connected on the VZ Router and having all of your devices connected on the secondary router including wireless LAN
Jim

Need help with Airport Extreme and my new Verizon Fios Internet connection

I just got the Fios install, and the tech and I couldn't figure out how to use my Airport Extreme as my wireless connection. I'm not real tech savvy (and I've only been a Mac guy for about 18 months). My current arrangement is the basic Verizon setup with the Airport out of the loop. How can I go about moving from here back to using my Airport Extreme? I need the range! Thanks in advance for your help.

Have you tried resetting and reconfiguring the AirPort Extreme base station (AEBS)?
Are you using OS 10.5 or OS 10.4 or earlier?
Are you using the round 802.11b/g AEBS or the square 802.11b/g/n AEBS?
If you are using OS10.5 OR the square 802.11b/g/n AEBS you should refer to "Designing AirPort Networks Using AirPort Utility" (direct PDF link).
Otherwise you should refer to "Designing AirPort Extreme Networks" (direct PDF link).

Intermitent FIOS Internet performance problems

Over the last couple of weeks, I've been getting fair to poor internet performance with periods of limited to no internet access.
The ping latency to the first network node has been varying widely for me. I've tonight is is the longest period of poor performance. Below i've copied a tracert to (what i guess is) the edge of the verizon network.
Tracing route to so-1-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.199.2]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 1929 ms 1864 ms 1729 ms L100.BLTMMD-VFTTP-37.verizon-gni.net [173.64.68.
1]
3 1668 ms 2014 ms 1722 ms G0-3-4-3.BLTMMD-LCR-22.verizon-gni.net [130.81.4
8.167]
4 1871 ms 1681 ms 1499 ms so-6-1-0-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
199.4]
5 1736 ms 1896 ms 1654 ms ge-5-3-0-0.PHIL-BB-RTR1.verizon-gni.net [130.81.
17.92]
6 1709 ms 1411 ms 1694 ms so-1-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.1
99.2]
When it's working the speed test come back good but with a rather high ping time but when it's not is like dialup rates.
http://www.speedtest.net/result/1928896085.png
verizon.net/speedtest
Your download
speed is
0.187 Mbps.
Your upload
speed is
0.196 Mbps.
Let us check your
current Verizon Internet
speed package.
I have contacted support for this issue but it has been frustrating since it is intermettant. Tomorrow I'll contact the technician that was out today but i was wondering if anyone has suggestions on what might be wrong and how explan the problem.
Thanks
RW

Thanks for the reply Smith6612.
Yesterday the my router and ONT were replaced by the tech. He switched me from ethernet to MOCA. My feelings are the dirty fiber or bad/failing PONS card. I don't get any indications my link is getting saturated by anything I'm doing on the network.

VOIP has stopped working -- FIOS Internet -- Verizon blocking ports?

Background:
I have two VOIP device, one is from VOIP.com (HT-286) and the other is my Blackberry 8220 wifi-enabled phone.
Until December, I had Cox Internet for the last two years -- ZERO problems with the above devices. I made and received phone calls just fine.
FIOS internet installed early december. Both devices worked fine on install. I made and recevieved VOIP phone calls with both the VOIP.com device (Home phone) and my wifi Blackberry.
I've taken my VOIP box over to the neighbor's to test it -- works fine. I plug into their router and have no problems. My wifi Blackberry works just fine when I go to to the bookstore or coffee shop (Free wifi).
Internet (as defined by using PC web browser) and TV work fine. We have VOIP service with VOIP.com.
Problem:
About two weeks ago, I noticed that I would occasionally get phone calls on the blackberry and there would be no one there. I didn't think anything of it until my wife finally asked me why she couldn't make outgoing calls on the house phone.
I tested it, and this is what I found:
BOTH PHONES:
Phone rings. "Dead" call. However, the caller can hear ME but I cannot hear them
I make outgoing call on VOIP/house phone: I get dial tone, and dial as normal, but once I've dialed, SILENCE. No ring, nothing. The called phone will ring but I will not hear it, nor hear the other party answering. I can call my wife's cel phone (Tmobile) or work phone and it rings. She can hear me, but I cannot hear her.
I make outgoing calls on wifi Blackberry: Enter number and press send as normal, but SILENCE. Same symptoms as above.
As I said, I've taken both devices to other networks and they work fine. NOTHING was changed on the router in the time frame EXCEPT the name of the SSID, which I changed the very first day --both devices were working for several weeks after.
I have powered off and restarted the router a dozen times and I just did a "hard" reset to return it to the factory settings :: my voip service still is not working properly.
WHAT I HAVE DONE:
I called Verizon FIOS Internet support. They say since I can watch TV and access the web, that nothing is wrong.
I called VOIP.com and they say they see the device coming into their network, but they cannot see if Verizon is blocking ports 5060-5070.
Blackberry support flat-out says that Verizon is blocking ports.
Can someone help?
Solved!
Go to Solution.

plautus wrote:
Background:
I have two VOIP device, one is from VOIP.com (HT-286) and the other is my Blackberry 8220 wifi-enabled phone.
Until December, I had Cox Internet for the last two years -- ZERO problems with the above devices. I made and received phone calls just fine.
FIOS internet installed early december. Both devices worked fine on install. I made and recevieved VOIP phone calls with both the VOIP.com device (Home phone) and my wifi Blackberry.
I've taken my VOIP box over to the neighbor's to test it -- works fine. I plug into their router and have no problems. My wifi Blackberry works just fine when I go to to the bookstore or coffee shop (Free wifi).
Internet (as defined by using PC web browser) and TV work fine. We have VOIP service with VOIP.com.
Problem:
About two weeks ago, I noticed that I would occasionally get phone calls on the blackberry and there would be no one there. I didn't think anything of it until my wife finally asked me why she couldn't make outgoing calls on the house phone.
I tested it, and this is what I found:
BOTH PHONES:
Phone rings. "Dead" call. However, the caller can hear ME but I cannot hear them
I make outgoing call on VOIP/house phone: I get dial tone, and dial as normal, but once I've dialed, SILENCE. No ring, nothing. The called phone will ring but I will not hear it, nor hear the other party answering. I can call my wife's cel phone (Tmobile) or work phone and it rings. She can hear me, but I cannot hear her.
I make outgoing calls on wifi Blackberry: Enter number and press send as normal, but SILENCE. Same symptoms as above.
As I said, I've taken both devices to other networks and they work fine. NOTHING was changed on the router in the time frame EXCEPT the name of the SSID, which I changed the very first day --both devices were working for several weeks after.
I have powered off and restarted the router a dozen times and I just did a "hard" reset to return it to the factory settings :: my voip service still is not working properly.
WHAT I HAVE DONE:
I called Verizon FIOS Internet support. They say since I can watch TV and access the web, that nothing is wrong.
I called VOIP.com and they say they see the device coming into their network, but they cannot see if Verizon is blocking ports 5060-5070.
Blackberry support flat-out says that Verizon is blocking ports.
Can someone help?
VZ isn't blocking those ports. they only have restrictions on port 25, and in some areas port 80. all other ports are open.
I would reach back out to voip.com and see if you can escelate it with them. you can also go to portforward.com and see if they have any walkthrough guides for your particular device. if you have a friend with fios you can try switching routers to see if that is the culprit, but there is nothing in your description that suggests to me that it would be a router issue. Also look into QOS if your VOIP people can give you any information on that, it may also be an avenue you would want to explore if you have VOIP transpiring over there.

Verizon Fios Slow internet no support from from verizon customer services

It looks like nobody seems to care bout your problem as long as they have your money.
Here I'm almost a year with verizon FIOS internet and cable.
Has not been able to enjoy for a whole month, Been calling verizon for resolution almost every single night.   Verizon send disgrunted technician to your house that do nothing, only check cable and signal when it has been stated on their system that it has been checked at least 60 times in the last 10 month.
You request them to send somebody to check your ONT and they seems to ignore your request.
when you try to cancel they give you the run around even if you are not in a contract as ME.    I'm not in a 1 year or 2 year contract. What I'm recieving from verizon cannot be called a service.   Why is so difficult for me to cancel this horrendous nightmare so i can go to provider who want my money.
I'm Paying for 50/20 internet speed
my download speed is 1.2 megabit to megabit on my lucky nights.      My upload speed is from 3-7 megabit never been higher than 10 megabit

It looks like nobody seems to care bout your problem as long as they have your money.
Here I'm almost a year with verizon FIOS internet and cable.
Has not been able to enjoy for a whole month, Been calling verizon for resolution almost every single night.   Verizon send disgrunted technician to your house that do nothing, only check cable and signal when it has been stated on their system that it has been checked at least 60 times in the last 10 month.
You request them to send somebody to check your ONT and they seems to ignore your request.
when you try to cancel they give you the run around even if you are not in a contract as ME.    I'm not in a 1 year or 2 year contract. What I'm recieving from verizon cannot be called a service.   Why is so difficult for me to cancel this horrendous nightmare so i can go to provider who want my money.
I'm Paying for 50/20 internet speed
my download speed is 1.2 megabit to megabit on my lucky nights.      My upload speed is from 3-7 megabit never been higher than 10 megabit

Is Verizon going to acknowlege the problems with FIOS and Windows Vista

For months now, I have been reading the numerous problems Fios internet customers are having with Fios internet/Actiontech Router and Windows Vista and there has been no acknowledgement by Verizon of this current major issue.
I have also experienced the exact same issue for months now since I switched to Verizon FIOS internet. Previously I had Comcast HSI using my Windows Vista laptop. I had their service for over a year and I NEVER has a problem with the Windows Vista globe icon disappearing and loosing internet connection. The Globe always stayed on and never went away and I never lost connection when I had Comcast
I had Verizon FIOS installed last September with my Windows Vista computer and my wireless internet connection started to drop from day 1 and it has been a daily occurrence for over 5 months now. It has gotten so bad, I have had to hardwire my laptop to to be able to use the internet uninterrupted.
This is what daily scenario is:
When I turn on my laptop(with Windows Vista, I can initially get full internet access(with the globe on and it says "Local and internet). After about 10 minutes or less, the globe switches to "local only" and I can still get internet access. After another 5 or so minutes, a large X covers the globe and I lose internet connection entirely. The actiontech router wireless signal is no longer listed as one of the wireless networks. The only way for me to regain internet access is either to restart my laptop or reboot the actiontech router.
Numeorus posts here, over by DSL forums(Broadband Reports),Microsoft's website and a few othere websites detail this issue.
I am extremely shocked and surprised that Verizon has not tried to fix this issue by working with both the makers of the Actiontech Router as well as Microsoft to find out what the problem is and how to fix it.
I would just like to reiterate I strongly believe this is primarily a FIOS internet issue since I previously had Comcast HSI for over a year with the same Windows Vista laptop and I NEVER had that problem. Also, I can connect to my neighbors wireless connection(she uses Comcast HSI) and when I do, the globe stay on all the time on my computer and the internet does not lose connection.
I know that there are a couple of Verizon employees here. Please tell the higher ups who handle FIOS internet that this is a major issue that needs to be resolved as soon as possible.
P.S: Please don't tell me to go by my own router because then, I will have to deal with the issues of setting it up to work with Fios TV and the related VOD, widgets, remote DVR compatability issues to deal with. I don't think I can deal with the additional headaches.

FIOS is short for fiber optics. fiber optics is different technology than DSL.
With that said, if you search the Microsoft databases for vista issues with fiber optics, (CURRENTLY THERE IS ONLY ONE PROVIDER OF FIBER TO THE HOUSE, that being Verizon, so yes you can also search Vista issues with verizon and\or fios) and you will find that Microsoft already acknowledges this issue with their software. AND they offer you a fix.
cjacobs001

Verizon FIOS Intermittent Packet Loss Problem - How to Convince Verizon Support it's NOT ME

Hi,
I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
Here's what happens:
- On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
- On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
* This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
In fact I know exactly where the problem lies. I did a traceroute to google below:
Tracing route to google.com [74.125.113.106]
over a maximum of 30 hops:
1     4 ms     1 ms    <1 ms 192.168.1.1
2     5 ms     4 ms     4 ms L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
3     9 ms     8 ms     7 ms G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
4    11 ms     8 ms     7 ms P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
5     9 ms     6 ms     7 ms so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
6     7 ms     6 ms     7 ms 0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
7     9 ms    10 ms     9 ms 0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
8     9 ms     9 ms     9 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
9    33 ms    31 ms    35 ms google-gw.customer.alter.net [152.179.72.62]
10     8 ms    11 ms    10 ms 209.85.252.215
11    18 ms    17 ms    16 ms 209.85.249.11
12    31 ms    29 ms    29 ms 209.85.241.222
13    30 ms    29 ms    29 ms 209.85.241.207
14    41 ms    39 ms    34 ms 209.85.243.1
15    27 ms    27 ms    29 ms vw-in-f106.1e100.net [74.125.113.106]
Trace complete.
Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
130.81.133.156 has major problems.
I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Verizon-FIOS-intermittent-connection-drops...
http://forums.verizon.com/t5/FiOS-Internet/Intermittent-Network-Timeouts/m-p/28138
One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
Here is a sample of the ping logs I was talking about for different devices all at the same time.
Device 2 in the Trace Route:
Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
Device 3 in the Trace Route:
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
Device 4 in the Trace Route:
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
Any help, thoughts, suggestions, etc would be great appreciated!
~David

I understand your logic, but you have not eliminated 74.105.157.1 as the problem. It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool. You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

Verizon FIOs router and Aiport Card slow performance

Hey all,
Yesterday I switched from DSL to Verizons FIOs. Everything is working great with my PowerMac G4 which is hardwired to the ActionTec M1424WR wireless router, and an old PC laptop which is wireless.
The problem I’m having is with an iMac G5 wireless connection to the ActionTec router. I can connect to the internet but the pages load slower than DSL.
I started by talking with Apple Care a couple of times with no luck. I emptied the Cashe and reset Safari. I’ve also checked for interference from other sources like other routers in the area. And it’s not a distance problem because the connection strength is as high as it can be. The speed tests I’ve run say the download speeds a great. (5.12Mbps) But it still takes 30 seconds for a page to load.
In talking to a tech guy at Verizon (who knows Macs and networks), we thought it might be the WEP or the transmition rate. We turned off the WEP and set the transmition rate to “Auto” in the router control panel. But still no luck.
The Verizon tech is checking with ActionTec. If anyone has any other ideas please let me know. And I will let you all know what Verizon says.
Thanks,
mekg4
iMac G5 Mac OS X (10.4.7)

Several weeks ago I said I would let everyone know how things progressed with getting my slow FIOs connection issuse resolved. So here’s what took place.
The first Verizon technician I talked with had me turn off the routers WEP encryption, then I changed the transmition rate setting to automatic. After having no effect he said he would call me back after talking to Actiontec. I never heard from him again.
During my second call to Verizon, tech support set up a conference call with a technician at Actiontec. After a brief discussion the Actiontec technician was sure the problem was with the wireless card in my computer. So after getting no help from Verizon or Actiontec I decided to give up on the Actiontec router an go back to my Netgear router.
After reconnecting my Netgear router I discovered I had a new problem. My Netgear router would not automatically configure. So I called Verizon tech support a 3rd time. I spent a half hour on the phone trying to configure my Netgear router manually. But this was a waste of time because no one at Verizon was sure what the correct router settings are because routers are designed to configure automatically.
Next I called Netgear to find out why the router was not configuring automatically. After spending $32.00 to talk to Netgear tech support he had me eliminate the router by going straight to my Mac to see if I could get an internet connection. And there was no connection.
So I called Verizon tech support a 4th time. I finally got someone I felt could really help. He told me that in order to connect the new router he would have to clear the IP Address that was assigned to my Actiontec router. The other option is to leave the router unplugged for as much as 4 hours. This too, will clear the IP Address. Once he cleared the old IP Address I reconnected my Netgear router and it configured automatically and I was back on the net. Now, web pages on my wireless iMac are loading in 3-5 seconds instead of 30 seconds.
However, there is just one more thing. After a short time my Netgear router began to freeze when I tried watching a 480p HD movie trailer. Then again when I went to the iTunes music store. Each time I had to turn of the router, wait 30 seconds then turn it back on. I emailed Netgear tech suppport and their response was to log into the router control panel:
1 Go to the WAN Setup.
2 Reduce the MTU to 1400,1456,1484 or 1492
3 Deselect "Disable the SPI firewall"
I tried setting the MTU to 1400 first and that seemed to work for a while. Then it started freezing again. I have the MTU set to 1456 now and it seems to be working so far.
I hope this information will be of help to anyone upgading to Verizon FIOs Internet.
iMac G5 Mac OS X (10.4.7)

How to set up Verizon Fios on new computer

how do I set up verizon fios internet on my new computer. I have the antena from the old computer. I do not see a wireless router like I used to have

slowey wrote:
how do I set up verizon fios internet on my new computer. I have the antena from the old computer. I do not see a wireless router like I used to have
It's not clear to me exactly what your problem is but it sounds like your new computer just doesn't have a WiFi network card. Is it a desktop or laptop PC? If a desktop, that's likely the issue...no WiFi NIC.
If that's the case, you need to either connect your PC to your FiOS router via Ethernet cable, or you need to add a WiFi card to the PC.
If I'm misunderstanding your issue, and your new machine is a laptop, can you be more specific about what steps you've taken that aren't working? What are you looking to do with that old antenna?

Does Verizon FiOS block Port 5900?

Okay, so I've got a computer with absolutely no ports blocked, I've shut off the firewall, the thing is behind a router, but set as DMZ. I still can't control/observe. I can use every other feature of ARD except control/observe, and screen sharing. I've confirmed that port 5900 is not responding on the computer in question, despite the above extreme trouble-shooting measures. The computer in question is not on my local network, it's in another state with Verizon FiOS internet. Does Verizon block port 5900, or should I suspect there is something else going on with the router or ARD?
If port 5900 is being blocked by the ISP, can I use router/ARD magic to change what port actually gets used, while still making ARD happy?
I'm kind of going crazy here...

Welcome to the Discussions,
You will have to check with Verizon to see if they pass port 5900 or not. I suspect that may be the case.
While I can't tell you how to change the port, I can tell you that many administrators use port 80 tools like gotoassist.com or logmein.com for system on networks out of their control. Of course you won't be using ARD, but it is much easier than changing the default port settings on every machine.

Sudden increase in Verizon FIOS internet & digital voice problems. No resolutions.

Similar Messages

Maybe you are looking for