Sudden Jump in Broadband usage

This month I have experienced a sudden jump in my usage. My average daily usage has approximately doubled.
Yesterday usage was 2.1GB .... Have data traffic monitors running on my iPads and PC's and I have an enormous discrepancy.
My Internet WiFi is shutdown between 22:30 and 7:30 every day. 
Usual average monthly usage is 30.04GB ..... so far this month I am at 22.5GB as of the 12/6/15.
Clearly, my worry is that my 40GB will be exceed and subsequently be charged for what I perceive to be bandwidth I have not used.
Where can I find out WHEN my Internet (as in time of day) is being used and ideally how much traffic has been generated during that period (on an hourly basis would suffice)

Unless I can resolve this, I guess the only answer is to cancel my BT Broadband and move to an unlimited package with another provider.
All I ask is for some basic information, breakdown of usage during 24 hours, how difficult can this be ! Any breakdown !
Call me cynical, but what better way to force users onto the more expensive unlimited packages in order the save going over their monthly limit. Had BT broadband for I think 3 years now and never once gone over my monthly limit.
Something is wrong and all I want is the answer to a simple request from BT.
Like I mentioned before, I know that their recording of user data is flawed.

Similar Messages

  • Sudden increase in Broadband Usage at end of the m...

    Hi
    I'm hoping someone can comment on my problem. I was comfortably within my 10 GB monthly BB allowance according to the usage meter (I checked every few days) and then suddenly within a couple of days before the end of the month my usage  increased so that I was 8GB over my allowance despite my actual usage not increasing. I wasn't downloading masses of video or music rather just browsing and downloading (as I had been) the odd file. I have queried this with BT but despite responding with a standard letter the only other communication I have received is a letter advising that I would be charged £10-00 for the privilege of exceeding my allowance (correct by the rules!). As I maintain that my internet activity did not increase where did this extra usage come from? I have performed antivirus,malware and registry checks without finding any infection at all. A few months ago a similar event happened when I found myself 1.8 GB over my monthly allowance. Am I missing something obvious?     
    Any help would be very greatfully received.
    Sincerely
    Adge 
    Solved!
    Go to Solution.

    yellowcave wrote:
    I have spotted this several times although not neccessarily at the end of the month, So much so that I have now taken to logging a spreadsheet with actual usage versus BT monitor usage.
    I have never had a satisfactory reply to any of my queries or requests for data limit refunds, went up a couple of gig one day when everything was off, including the usage monitor!, but I have noticed the issue early enough to strictly limit my usage to keep the end of month figures down.
    It has actually got better in the last couple of months but as far as I can tell the BT monitored usage includes all housekeeping between BT and the BT HUB. Not sure what is going on but recent examples are: Actual Data 270Mb Monitored usage 800Mb; 420Mb vs 1.65G.
    The annoying thing is I paid the year line rental in advance - non refundable and then the problems started occuring so even if I walk I don't get the rental back. 
    So basically don't pay the £10 and ask for documented proof that you actually used that amount of data before you even consider paying 
    Hi. Welcome to the forums.
    May I ask how you are measuring the usage yourself ? Is it via the hub stats ? They are prone to being inaccurate, and can reset - even if the "online" time doesn't.
    Also - the online usage monitor is a day in arrears and not real time. To prove that the monitor is faulty, leaving off the equipment one day will not actually show it, it depends exactly when it is off. There is my "3 day check" to prove it.
    Turn off everything before midnight on day one (inclkuding router) . On day two, after 9am or so - use a different connection, e.g. friend, login to the online usage monitor and look at the figures. Makes sure it says 23:59 of day one date - take a screen print. On day 3 after midnight, you can turn on the equipment and again after 9am look at the online usage monitor, make sure it says 23:59 on day 2 and again see the fiigure and take a screen print.
    If there is anything other than a zero increase, there is something wrong. I know a case where the monitor showed almost a 1GB increase, and has not been resolved.
    I believe that the momitor is not actually faulty and recording the usage correctly, however I believe the fault lies elsewhere - possibly more than one person's ID being attached to a monitor database and hence the figures added. I don't know if this has been checked or not. I've mentioned it before, but have had no acknowledgement ...
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Broadband usage high and jumping in usage

    Hi
    I've been with BT for 6 years at my current address and I had this exact problem back in 2014. It is now happening again. - It turned out my on Demand service was being counted to my broadband usage!!
    I took up Netflix (as the On Demand servcies being withdrawn) on the 5th of May, I received the You View box on the 8th May and set it up over that weekend. Sine then my usage has jumped, but I  had not realised this until I received an email to say I'd used 6GB of my 10GB allowance.
    I checked the usage monitor on 22nd May and my usage was 6.77GB. I telephoned on the 24th May as my usage was showing 7.11GB. I have changed my wireless password and have done everything BT has asked. This morning 6.30am I checked my usage and it showed 9.5GB used! As I've had to come to work I have not been able to telephone you. I've just logged into my account (10.50am) and my uasage is now 10.36GB!!
    My average usage is about 3.25GB p/mnth. Nothing has changed except for the new You view box and this weekends usage is impossible! We were away from the house during the day coming home in the evening, only watching some Netflix. It is just myself and my partner. My PC has been turned off since Thursday and my Chrome book was turned on, on Sunday Morning to change my wireless password, then off again. Our mobiles connect to the BT wifi hot spot and not our hub.
    I am hoping your going to tell me that something similar is happening and you (BT) are going to fix this and reverse all charges as  I have received an email to say I am now going to be charged for this excessive use. Please help as this is very worrying!

    I have started with the BT you view box a few months ago and have taken on Netflix with BT when I took on the contract. Since then my broadband usage has rocketed and is going way over my 20gb usage allowance. However I am not using my laptop or other devices much and in fact less than I have done for some time. The only reason for this must be that the netfix usage is being added to my general broadband usage. In some cases this was adding on 2 and 3 gb per day when no other devices were being used at all . BT had promised to call me and had even sent me a text telling me when the call was coming ....but it didnt happen.  I have now done an experiment for the first week in June were I have not used the you view for netflixs or on demand at all but continued to use my laptop for emailing etc as per normal. this has shown my usage as only 0.23gb. Clearly there is something wrong and the you view box usage is 'leaking' and being counted in my general broadband usage. I am very unhappy about this as I was sold the benefits of using the you view box on demand services and netflix on the basis that its usage did not count towards my bills. I have never had netflix before so there isnt any confusion about it previously being used by me. Niether have I used it on any other device ....its all been through my BT box .....and I dont want to be charged for it. If any of the ondemand and netflix is being put onto my broadband I was obviously miss sold the device in the first place. Whenever I call the customer service helpline I get different answers and am told that someone will call me back ...they never do ...check your CS phone tapes of my calls and you will see. 
    looking at the community forum I can see that I am far from unique with this problem .
    Can someone call or communicate with me to solve this asap it is of great concern to me. 

  • Broadband usage suddenly rocketed - can anyone hel...

    Hi All
    We are on Infinity1 so have 40GB/month broadband usage.  We typically use 15GB per month.  The main use is internet surfing, EMail etc.  We have 2 iPhones and 1 iPad.
    Just after Christmas, we got a second iPad and a smart TV.  We watched a single HD film on the TV through Amazon Prime (Red2 - think it's a couple of hours long).  I was off work for a week and did a lot of surfing, but we haven't downloaded any other TV and have spent less than 1 hour streaming YouTube.
    We have now exceeded our 40GB limit and are incurring penalty charges.
    I'm pretty annoyed as the second warning EMail ("you have reached 38GB") was received last night, and looking at the usage monitor online, we had already clocked up 41.69GB and that was a 24hours out of date anyway. 
    I don't see why we've used so much bandwidth.  We streamed a single HD movie (say this was 5GB) and maybe we are surfing for 30 mins per iPad in the morning, and 2 hours per iPad in the evening, with the phones downloading EMails etc through the day when we're home.  I did also have some windows updates download and install yesterday, but the damage had already been done so it won't be due to that.
    Our contract is up for renewal in April so I don't want to switch to unlimited broadband right now as it will lock us in for another 12 months.  Where is our high usage coming from?  It doesn't make sense that we're on track to use 3x what we normally use and the only difference is a single streamed movie and one more iPad which is used for a small amount of surfing.
    Can anyone help please?  Normal settings apply to the router and I'm happy the security is ok (ie the neighbours haven't hacked into our wifi!)
    Many thanks.

    You can upgrade to unlimited at any time, you do not have to wait untill the end of your contract.. If you have gone over your allowance, and upgrade before the end of the month, any excess usage charges are waived.
    http://bt.custhelp.com/app/answers/detail/a_id/364​01/~/how-can-i-upgrade-my-bt-broadband%3F
    If you were on a discounted package, you may find that the amount of discount will be subtracted from the upgraded package.
    You can also try Customer Options on 0800 800 030
    They are very helpful when it comes to upgrades, and will usually give you the best deal.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Broadband usage surge

    My average monthly broadband usage is 6MB. In the the last 24 hours I have apparently used 2MB. No iplayer, no films, no skype, no downloading - just an hour or two on on the web checking emails etc. How can I get an explanation?  Many thanks for any advice.

    There have been many threads about sudden increased usage for no apparent reason - BT tell you to change the wireless password as standard.
    I myself had this problem recently https://community.bt.com/t5/Bills-Packages/High-Br​oadband-usage/td-p/1284701
    You will need to keep a daily record of usage per the monitor and what the hub shows as well.
    Ring 0800 111 4567 to say you dispute the usage and hopefully they will say that they will monitor it for a few days - whether they actually do is another matter.
    If your upload has jumped then this is indicative of a virus/malware running which would have to be removed from your system.

  • Anomalous broadband usage

    My average monthly broadband use over the last year is just under 21GB. On 28 November I was warned that my month's usage was 28GB and the next day was 36 GB . In the evening, the BT broadband meter showed that I had used almost 50gGB and this morning, the figure was 56GB. My Homehub shows that, over the past 5 days, the data transmitted and received figures are 0.7 and 3.3 GB respectivly. BT have confirmed that no unauthorised devices have been connected to my router and that, according to their figures, my usage has been around 7 - 9 GB per day over the past 4 to 5 days. My only unusual computer use has been to attempt to install Windows XP udates and using the Scrabble app on two iPads across the internet. In neither case did activity lights on router, modem or powerline hubs show anything other than the occasional flash. Has anyone had any problems with either Scrabble or XP updates eating huge amounts of bandwidth?

    My IT usage is boringly stable and my monthly broadband consumption reflects this. That's what makes this very sudden and very large jump in my broadband usage so odd. The only things that I can think of that might explain it are using Scrabble and trying to update Windows XP. These attempts used almost 100% of the laptop's CPU for an hour or so but, as far as I can see, never actually downloaded anything nor showed that any update data was flowing from the Windows site to my laptop. I certainly never saw activity lights on the modem or router flashing like mad and, in any cases, the laptop would not be physically capable of accepting more than about 10GB of data before the hard drive was completely full. Nevertheless, My gut feel is that the Windows update process is most likely to blame although I cannot see how, particularly as the router itself shows little data having been received. The use of Scrabble is a possibility as it is only within the past few days that I have started to use this. That there is such a huge discrepancy between the router measurement of the data it is receiving and the BT broadband meter's measurement does not improve my confidence in these metrics.

  • BROADBAND USAGE DATA WRONG / HORRIBLE CUSTOMER SER...

    I’ve been with BT for 3 months & so far they charged me for the free service I was supposed to get, They have cut me off (phone and BB)instead of moving me and now charged me £55 for extra BB download usage I did use (I know that as all my computers were off for days yet my BB usage would still jump 9gb a day)!!!!
    At the end of Jan 11 my BB usage suddenly jumped and broke my 10gb limit (this has NEVER happened before with any previous supplier)! Through Feb I was watching it rise daily. I contacted BT must have been a dozen times to say “this can’t be” and all I got were very patronising “off shore” staff who tried to lecture me about IT (even after I explained I had been in IT for 10 years and was a free lance Solutions Architect) . By the middle of the month (then used about 16gb) I turned off all the kit in my house expect the BT router and still watched it jump 9gb in a day.
    Initially BT told me it couldn’t be their router at fault as that was “secure” I explained that there was no MAC filtering and was therefore “insecure” by design (something I reported when it arrived). They then made a few suggestions as to what to do (I had done these the day it arrived) but also switching off BTFON etc. In the end I replaced the BT device with a netgear one (same settings, SSID and code) and the problem stopped immediately. All this was reported to BT during Feb yet they charged me, when I called them the other day the very rude “off-shore” guy told me that the charges stayed as I “HAD“ used it. He then refused to pass me to a manager! I rang cancellations in annoyance and asked for my MAC code. The young girl told me I’d have to pay the early cancellation fee despite me explaining the story and said if I had a problem with my bill I should call billing (which I’d just done but he refused to deal with the issue). She couldn’t deal with it as it wasn’t her department!
    I have asked BT on many occasions where this data is being downloaded from (might give a clue as to who in the area could be hijacking my router) they refused and said that wasn’t possible. If its not possible then I didn’t download it in my opinion, BT made it up!
    Throughout all of it BT kept telling me I needed to upgrade my package – this is just a lie, BT need to supply kit that is safe and secure or fix your monitoring! This is the worst customer service I have ever, ever had! The only ones that seemed at all bothered are the UK based staff and they seem to have their hands tied! I will never use BT again you are a bunch of crooks who seem to care nothing for your customers without whom you would all be looking for work!
    A formal complaint has been raised and I’m off to ofcom
    Regards
    Shaun Wills

    Dear ShaunWills
    I hope you don't mind me perhaps rekindling this episode, but it appears that I am suddenly a victim of similar circumstance. I have now been with BT for 5 months, I signed up to bt total bb option 1 with 10gb inclusive allowance. they had a cheap intro tariff for 3 months. solely looking at data usage, the bills have followed to remain within the data limit. in the last month we for no apparent reason broke the threshold of 10 gb. I closely monitor the use of data, SurplusMeter on the mac, Download meter on the Iphone! my kids are limited to the usage in time and type, Kept away from ott streaming,gaming etc. Most alarming is that using BT Usage Meter it suggests that since the 16th of May to present i have apparently used in excess of 20gb thats at least 10gb over monthly usage but in 9 to 10 days. This can't be real?!? I have spoken with BT many times today and they insist on similar tactics: UPGRADE, you must have used it: We cannot get access to the info that supports the usage via the router:
    I have used the BT HHub, I have another router but not with me. Interestingly I only recently enabled BTFON, despite quite a few links to urge me to enable as i signed up initially. You seem well briefed on this, is it possible that the router might be clocking data from Fon users or the like and i am being charged. Like others our location is a quiet village, i changed passwords etc at the router and admin, I am unlikely to be hijacked but possible i suppose. I told bt that i used all these means to follow our families consumer habits and they attempted to convince me that it would be the kids. I then went to do a Usage forecast with a usage meter site, i tried 2 or three, I over egged for the family usage, couldn't even get that above 10GB a Month. then went completely over the top and adjusted the sliders to equate to 20gb. it came out with a mammoth amount of data transfer, far beyond our use, ie loads of streaming, downloading music and movies, voip chatting etc.. all this points to something being out of wack. I don't really want to unnecessarily upgrade because of potentially faulty equip. thought that you or the rest of the forum might be able to react to my similar disappointment.
    I would be pleased for some advice if you can.
    thanks
    datahikedrobbery 

  • Broadband usage extraordinarily high

    My broadband usage seems to have gone through the roof over the past few months without any great change in what we do with the internet. Granted we have a lot of tech connected to the WiFi but I can't see that what we do should be sucking up so much data. We were on the standard BT Broadband with a 40GB allowance which seemed to be quite adequate, in that I never got an email from BT about charges. Recently we chanegd to BT Infinity with the same 40GB allowance and suddenly usage has gone mad, over 80GB for each of the last 2 months.
    We have:
    2 laptops: One of these is used pretty much constantly by our daughter for Youtube, Facebook and email after school, so maybe 4 hours usage in the evening. Once or twice a week we'd watch BBC iPlayer or 4OD for up to an hour in bed. The other laptop is only used intermittently and then usually to play Minecraft and a bit of Youtube.
    1 desktop: I play World Of Tanks on this for maybe 10 hours max in a week. Usually it's a struggle to get near it when there are 3 boys who constantly want to play Minecraft on it and then watch Youtube videos on it (about **bleep** Minecraft). The desktop would be on from 4:30pm - 10:30pm during the week and about the same length of time daily at the weekends (I do kick them out to the street occasionally!)
    2 XBoxes: I is mine and is used very seldom and rarely online. The other is used by the kids but the only online stuff is Fifa 11 by one of the boys. Even at his worst this would be maybe 20 hours a week online.
    2 iPhones: We download email and occasionally surf the odd page. I tend to download apps and updates at work and my fiancee rarely downloads new apps.
    BT Vision box (which doesn't count towards the usage).
    Currently the usage meter stands at 77GB and we're only 3 weeks into September so we seem to be on course for 100GB or more this month. The kids are back at school so computers don't get switched on till at least 4:30 and they're all off by 10:30 at the very latest. Also there's a hiatus for homework and dinner so they aren't on constantly. We don't use Skype or uTorrent so I'm baffled as to how we're using what must be 3GB per day!
    I've seen stats that said 1 hour of XBox gaming is about 20MB and I'm assuming similar stats for PC multiplayer gaming. Even if I double the estimates of our XBox and PC gaming that's still only 1.2GB in a week!
    Constant watching on Youtube is supposed to be around 100MB an hour if you allow for searching time. Even if our daughter was doing nothing else but Youtube every evening that's still only about 0.5GB a day. The boys occasionally interrupt their Minecraft playing to watch a Youtube video (about Minecraft!) but you'd struggle to see Youtube using up 1GB a day.
    I guess that leaves our BBC iPlayer and 4OD watching. Possibly this is the culprit at 500MB per hour but we don't watch it every night and usually it's only 1 show which tends to be 30 minutes long. Even 1 hour a night would only add 0.5 GB to our daily total.
    We do watch iPlayer via BT Vision but again that's not every night and BT Vision isn't meant to count towards your usage rate.
    So adding up an overestimated account of our daily usage:
    Youtube: 0.75 GB
    iPlayer: 0.5 GB
    Gaming: 0.2 GB
    That's roughly 1.5GB a day or 45GB a month. Throw in a few Windows and virus updates, a World of Tanks update and some Minecraft texture packs or whatever and you could push that to 50GB a month, but not 80GB and certainly not 100GB.
    One evening last week Networx showed that the desktop had downloaded 1.2GB but it had only been on for a hour and our daughter swore blind she'd only watched some Youtube videos.
    I use BT's Netprotect Plus and downloaded Trend Micro's Housecall to search for viruses but they didn't find anything. I'm wondering if there's something on one of my PCs that they didn't detect? Is there a difficult to detect rootkit on them or some kind of bot infestation? Are my estimates wrong? Do I need to ban Youtube in my house?
    Solved!
    Go to Solution.

    HI Do not forget uploads are also included in your usage allowance also facebook any social media gaming on face book can use up to 200+ mb per hour also possibly a little extra usage during the schol holidays soon mounts up
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Broadband usage shot up

    Hi I read the other query re broadband usage suddenly exceeding limit. before xmas i rarely went over 7gb of my 10gb limit.  december i went to 12 gb but daughters got net book and ipod so expected that, however on 4th January i recieved email to say i had gone over 7gb in 4 days. we didn't touch computers for 2 days but still it continued to spiral by at least 2 gb per day.
    Any help advice gratefully recieved.
    I have changed to unlimited but am concerned my usage appears today appears to be telling me i have used over 9 gb in one day?????

    HodsoJ wrote:
    Hi I read the other query re broadband usage suddenly exceeding limit. before xmas i rarely went over 7gb of my 10gb limit.  december i went to 12 gb but daughters got net book and ipod so expected that, however on 4th January i recieved email to say i had gone over 7gb in 4 days. we didn't touch computers for 2 days but still it continued to spiral by at least 2 gb per day.
    Any help advice gratefully recieved.
    I have changed to unlimited but am concerned my usage appears today appears to be telling me i have used over 9 gb in one day?????
    Hi. Welcome to the forums.
    Are you using the online usage monitor or something else to keep an eye on the usage ?
    When you say you received the email on 4th January, did it actually give the dates for the usage ? It would be strange for it to have said for 4 days, seeing as the usage is reset at the beginning of each month.
    Things to check, are that you are up to date with all the operating systems, as well as all the anti-virus and security packages.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Broadband Usage Massive Surge

    Hi All,
    It looks to me like our usage monitor is on the fritz again.
    We're on Option 1, 10Gig package,
    1 PC hard wired Running Lubuntu from HD instal, not been on since Thursday night.
    1 Ipad2 on wifi (been away since Friday morning)
    1 Laptop running Ubuntu from CD. Never connects to router address, only ever logs in when using it via BT WIFI or Fon.
    1 Original style Vision box, hardwired with powerline adaptors
    No nasty windows updates to worry about, no skype this weekend, no streaming audio, V little youtube, as trying to get everything on the old vision box watched before it is switched off at the end of June and what Youtube there was came in via the Fon or BTWIFI connection.  Warnings and details below
    1st warning 
    18/06/2014
    Total usage is now over 6GB
    2nd warning
    20/06/2014
    Total usage is now over 8GB
    As of today 22/06/2014 it says I'm 1.19gig over my usage allowance
    For a couple in their 40's with no online addictions something has got to have gone wrong again, we usually sit around 6-8 Gig, from this it looks like it thinks we've used over 5gb in 4 days??
    Could it be something to do with BT prepairing to switch off our Vision box?
    Have they started counting & charging for Fon usage?
    Totally at a loss, after my complaints the last time everything has been fine for a good while & now it's all starting again.
    :-(  Thought about renewing & getting a new vision box before end of month, & trying to negotiate a more competetive package price, not so sure now this has happened again.
    I've seen one other thread complaingn of a sudden surge in the past 4 days here:-  https://community.bt.com/t5/Bills-Packages/Broadba​nd-usage-surge/td-p/1293165
    Anyone else?

    Hi Peter,
    Not getting anywhere at all, :-(
    We're currently showing a use of 1.1 gig over the past 5 days, now that would be fine if we were using it as we used to but we're not!!!
    I' ve changed the router wifi password so the mobiles, laptop & IPad only connect through the BT app via the free to use Wi-Fi/Fon connection & am only turning on the desk top PC for 5 mins in the morning to grab the router stats & broadband usage screen shot from the MY BT website.
    SO...
    The only other things that can possibly be using the allowance now are
    1) Our old BT vision box, connected to the router through powerline adaptors
    2) Someone has hacked my new router WIFI password & is using it. (remember I've already changed it once recently)
    I've just re contracted today so will get a new youview box sent to me on Wednesday, if that doesnt fix it then I'll change out the router to a third party model I have standing by.  Got a 14 day cooling off period if it doesn't get sorted so can always still bail out & run.
    If only I could access someone nearby's fon/WIFI connection I'd turn wireless off all together on my router to see if that fixed it & it would stop my router recording any fon/WiFi access I'm doing as well.
    We've had these problems before back in Jan 2013 & I've shouted on about the pathetic BT online "useless monitor" so many times & tried to get people behind me to appeal for the more advanced Plusnet version.
    In the past the mod's have got involved & miraculously it has just stopped, I hope "DavidM" notices this post & can get involved soon as I've got a problem using his contact us link in his profile, it doesn't show on I-Pad or Linux ATM.
    DavidM please help.
    Regards
    Garry

  • Snow Leopard's High Level of Broadband Usage

    Has anyone else experienced and/or resolved the issues of a high level of ISP-metered broadband usage using a Mac running Snow Leopard? Not only have I seen this with my own eyes, this has been widely reported and discussed in the Apple Forums and other sites. As recommended, I have installed Surplus Meter and Little Snitch, un-sync'd everything I can find and changed IMAP e-mail accounts to POPs (except for AOL, because I cant find the settings anywhere). SL still uses a great amount of broadband because it is constantly using mDNSResponder to broadcast the Mac's presence, apparently as part of a virtual network. Apple Support was initially helpful then would not get back to me on this issue.
    Metering is going to spread beyond broadband cards and isolated ISPs. SL and related Apple products apparently create more broadband use. That's what the recent AT&T trial balloon, re iPhone limitations was about.
    SL's Bonjour use appears to add usage and Safari refreshes constantly, creating more usage. Apple would be well served by addressing this issue by providing the user with a software switch that would shut off the high usage apps when attached to a metered broadband.
    Has anyone found such an app? Has anyone found a Mac broadband log/meter that saves to a file to compare against the ISP's calculations of usage? Has anyone set up an AOL POP account? Thank you.

    Hello and Welcome,
    NJEsq wrote: "Has anyone set up an AOL POP account?"
    AOL is... "not well regarded" here or anyplace where there are people knowledgeable in matters of personal computer and internet use. I believe others responding to your questions have already questioned whether your ISP (i.e., AOL) is playing straight with you IF as indicated by your statements, AOL is telling you that your Mac and OS 10.6.x are exceeding their limit on usage.
    You evidently don't know that AOL has, from its earliest days, played this game wherein they sell what is claimed to be "complete" Internet access but then put limits on your access and use. You should know that they "for your protection" put you behind their firewall and that's how they keep such close track of your usage.
    Including myself, I've known a lot of people who start out going through what might be called the "AOL Phase" but soon learn there are far better choices among ISPs. To put it politely, when these folks discover this they FLEE to the better ISPs.
    So, despite your impression, such limits are not likely to spread beyond ISPs like AOL, regardless of what they have told you or what you may have heard. Macs and OS X are NOT (suddenly!) some abnormal broadband gobbling phenomenon.
    Your mention of the supposed effect of iPhones on broadband brings up another thing: what you say is ONE way of perceiving what's going on. The actual truth is that iPhones did become part of a trend which puts greater demand on ISP / telecom providers. - But so do a lot of devices and that includes automobiles with the "On Star" type crash detection and crash response systems. But the iPhone (and its competitors) did NOT "start" this trend - not by a long shot.
    Basically, what you've been told is just... BS!

  • YouView Broadband usage

    Hi,
    After spending an hour on the phone going round in circles I thought I would try here, any help would be greatly appreciated.
    My Mother has BT Broadband option 1 so has a 10 GB limit, which is enough for all she does.
    She got BT vision installed around the 20th Feb - with the TV Unlimited option.
    She then started using NowTV around the 26th of March.
    Her Broadband usage has suddenly increased
    Feb     - Not over 10 GB limit
    March - 20 GB
    April    - 41 GB
    May     - 40 GB
    Broadband monitor page currently states:
    You have used 42.48 GB this month and your average monthly usage is 7.09 GB.
     You have also used 0.12 GB of YouView but because you have a BT Vision subscription pack this isn't counted against your broadband usage allowance.
    The first time she got an email warning her she was above her usage I didnt worry as I seen the following link which stated there was a problem with the usage monitor and excess usage would not be charged:
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    close

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    Solved!
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    here is the link https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/td-p/136871...
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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