Sudden License Activation Prompt after another Adobe product install

Greetings Adobe community,
I have an end user who has Adobe CS6 installed. This includes Acrobat, illustrator, indesign, bridge, and Photoshop. She has been using this suite for about a year
Just last week, we installed a licensed DreamWeaver 2014 from the Adobe Creative Cloud.  After a successful installation, the user gets a prompt whenever she opens Adobe Acrobat that requires her to re-enter the License.  Some reason, Adobe thinks her CS6 license is no longer working or legit after downloading DreamWeaver.  This is weird. After various reinstallations of Adobe CS6, the user ONLY gets that same prompt when she works in Acrobat for a couple of days. Any ideas guys?

Hi srrober2,
Please run the Acrofix patch mentioned in the KB: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
Also check the KB: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Regards,
Rave

Similar Messages

  • Trying to Add Adobe Media Encoder in Creative cloud licenses but its not coming up, is media encoder bundled with another adobe product?

    Trying to Add Adobe Media Encoder in Creative cloud licenses but its not coming up, is media encoder bundled with another adobe product?

    You MUST have a 64bit computer... what is your computer?
    Adobe's MINimums http://helpx.adobe.com/premiere-pro/system-requirements.html
    -Programs won't display if they will not install on your computer
    -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

  • I purchased an annual subscription to Adobe Acrobat Pro but my Mac 10.5.8 doesn't support it. Is there another Adobe product

    I purchased an annual subscription to Adobe Acrobat pro but it doesn't operate on my Mac 10.5.8 operating system.
    Is there another Adobe product to which I should ask my subscription be switched so I can convert PDFs into
    Word and vice versa?

    PDF Pack can do that; but you may only be able to use the online service, since Adobe Reader may also not run on your OS (depending on the architecture).

  • 2 medical softwares often can't open pdf, just after the adobe reader install but IExplorer succeded

    Hello,
    We have two softwares ( medical application) which open pdf via adobe reader XI.
    Theses softwares often can't open pdf, just after the adobe reader install( using adobeArCleaner+Customisation Wizard XI).
    At this point Internet Explorer is ok to open pdf with adobe reader...
    We have to launch manually adobe reader once on the computer to make the two applications to manage openning pdf
    Launching adobe reader seems to finish the installation...
    Did the editors have to put an "option" when they open pdf ( to act like Internet Explorer...) ?
    Thanks

    I am very glad to have a so rapid answered!
    Sorry I was not precise...
    When the file should open,
    for one application an error is happening,
    for the other application which is a "web" application, an other window ( not "web") opens with adobe reader and the pdf document ( the expected behavior is to open adobe reader and the pdf file in the web window already opened)
    I think that the file association is ok, if we double clik on a pdf, adobe reader is opening and then the file is opening  in adobe reader window...
    If I open Internet Explorer and I search for a pdf on the web, It is openning in the same window web.
    But something seems not finish for the medical softwares...

  • Activation prompt after updating CS6 Master Collection

    Hi,
    I have already activated a copy of the CS6 Master Collection. But I am getting activation prompt everytime I updating any application from the AAM for Adobe CS6 Master collection.
    Does anybody knows how to fix this problem?
    Any suggestion will be appriciated.
    Thanks

    Hey Jack,
        I guess you are facing this issue mainly with the 64-bit version products like After Effects, Premiere Pro, Photoshop Extended 64-bit etc.
    Unfortuanately, the issue is yet to resolve. So the best solution currently is to save the serial number onto a Notepad/Text Edit and when it asks for a serial number, just copy and paste it and click next. Once it shows activated, it will run as a Full version and not a Trial mode.
    Please check this below URL for latest Updates and suggestions on this issue:
    http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l
    Regards,
    Jairaj

  • I just got installed an update from Firebox on a Mac with OS X. I got a message that I should install another adobe product right away, but I don't remeber which one. Does anyone know

    I just installed an update from Firebox on a Macbook with OS X. I got a message from Firefox telling me to install an adobe update right away, but I don't remember which adobe product it told me to install. Do you know which it was?

    It was probably Adobe Flash. You currently have version 10.1, the current version is 10.2
    You can get the latest version from http://get.adobe.com/flashplayer/

  • Adobe Products Install Sheild crash NFORCE

    Well after a full day of troubleshooting i've discovered that my Adobe products will not install correctly with Nvidia Nforce drivers. Premiere Pro install sheild crashes immediatly. Anyone else have this problem?

    I had no problems installing Adobe's Photoshop CS on my nForce3 board (K8N Neo2), and I have nVidia's latest unified 5.10 drivers installed.
    Maybe CS uses an older/newer installer?

  • CS6 MC Perpetual License activation problem after App. Mngr updated to Adobe CC

    Hi.
    I'm using perpetual license of CS6 Master Collection on windows 8 64 bit .
    This morning the Adobe Application Manager did update itself to Adobe Creative Cloud (probably this is unrelated to the problem).
    No CC application installed; and never installed application from CC.
    After that opening Adobe Acrobat X Pro a dialog box appears about Trial Expiration that says:
    "Your trial will expire in 130 days".
    mmmm
    So i press "license" button, then "signin" or "login" button and it says "Thank You, Creative Cloud will now be licensed to myemail....".
    What? I'm using CS6 Master Collection with perpetual license; what does it mean?
    Anyway; after that opening Acrobat X Pro another dialog box appears:
    Master Collection Trial
    Your trial will expire in 7 days.
    Note that i open Photoshop, click on Help, Deactivate.... menu is enabled meaning that CS6 Perpetual License are working (i suppose).
    Ok, i know that sometimes Acrobat Pro revert to trial and Deactivate / Reactivate normally work.
    So, proceed to deactivate and reactivate CS6 MC.
    Nothing to do, trial dialog box appears using Acrobat X Pro.
    CC CS confusion?
    Can i have my CS6 perpetual license installed

    Well, acording to this blog:
    http://blog.conradchavez.com/2013/01/16/updates-adobe-photoshop-cs6-13-0-413-1-2-fixes-tri al-version-problem/
    there is fix is discussed here:
    http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.html
    and here:
    http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updates-now-available.htm l
    I have my doubts, as I have been seeing the trial screen even after updating the software.
    good luck.

  • License agreement prompts after each use

    I have iTunes 6.0.1 that I installed a while ago. Everytime I open it I have to agree to the license agreement. Everything works fine there after but I am getting tired of this. I have done a search on this but I only see results for windows users. Can anyone help?

    Ok, I repaired the permissions and restarted the computer and that didn't work. Then I moved the preference files to the desktop and restarted and that didn't work. However I could not open the ByHost folder to move those preference files to the desktop. It says I don't have sufficient privileges. Do you know anyway around that?

  • I am using a Mac OS 10.9 and i can't type into a PDF form. I have adobe reader and another adobe product (adobe photoshop elements 12). Is there a way i can fill out a form and email?

    I have adobe reader and adobe photoshop elements 12. I need to fill out an Adobe form, save it and email. I have tried creating a text box but the formatting is horrible. I need help please.
    Thanks,
    Eunice

    It's a fillable form. I have Adobe Reader version 11.0.07. I was trying to fill the form, save and email. It is a public form and here's the link to the form: http://booksamillioninc.com/public/Revised_w_Gift_Card_info_2014-Donation_Policy_Procedure _and_Request_Form.pdf
    I am unable to click/ type in the fields.
    Thanks!
    Eunice

  • Dear Adobe.  Your useless customer service is why I will never choose to purchase another Adobe product.  For $200, I get to read tons of other users questions, Yay!

    Last time I try your "help"

    Since this is the only message you have in your history it appears to be the first time you ever tried to get help thru the forums.  You should try posting a question that explains your problem so that someone might be able to offer help.

  • How to prove that I bought an adobe product, installed it, but lost file and serial number..?

    Hi all,
    Last year, I bought the Adobe Premiere Element 11 (by downloading it, no CD), installed it on my PC and now, had a problem with my ext. backup disk. There is no way to recover the datas, which was confirmed by a lab.
    However, the execution file of Adobe Premiere Element 11 was on it (ok, I know, I can downlaod it again), but i lost the registration key with it.
    How can I prove that I bought the product in order to get a new licence key or registration code ?
    Thank you folks for your suggestions / solutions !

    Hi Ned,
    That's exactly what I did, without success ! I mean, there should still exist another way to get a new registration key or a licence key...!?
    Thanks for your advice.
    R.

  • I am trying to reinstall Dreamweaver CS3 from the CD after having computer issues.  Now getting error "You can only install one Adobe product at a time.  Please complete the other installation before attempting to install ......."  There is no other Adobe

    I am trying to reinstall Dreamweaver CS3 from the CD after having computer issues.  Now getting error "You can only install one Adobe product at a time.  Please complete the other installation before attempting to install ......."  There is no other Adobe product installing.  I have used the Adobe Cleaner Tool many times and uninstalled other Adobe Products but neither has worked.  I have uninstalled/reinstalled this CD version of Dreamweaver several times when changing computers and after having computer issues. A google search of the problem suggested it may be an error related to the number of times I can reinstall this product due to licensing issues.  Please help.

    A google search of the problem suggested it may be an error related to the number of times I can reinstall this product due to licensing issues.
    Absolutely not. You are misinterpreting things. The activation check never happens when just running the installer, only much later. It means what it says - there is another "install" pending/ active on your system, meaning somewhere there is an (invisible) process still blocking things. Either way, since you haven't provided any real technical info, we can't advise specifically. if you are on Windows, you may want to check your task manager and terminate any setup.exe and msiexec.exe processes plus potentially may need to manually fix/ delete some registry keys. For anything beyond that you will have to be much more specific.
    Mylenium

  • Integration of other Adobe products..Premiere Pro, After Effects, Audition, Encore DVD

    Prior to obtaining CS2 I have been working with the other video/audio Adobe tools; Premiere Pro, After Effects, Audition, Encore DVD.
    I fully expected to see integration of these products into the Bridge application after CS2 installation. I was disappointed, there does not appear to be any such integration. I do hope that this is in plan, and that I don't have to spend an "upgrade" fee to use integration that should have been there to begin with.
    Even if there is no further integration, it would be nice to be able to continue using the Bridge as my "file manager" in the event I have to transfer my CS2 activation to another computer; after all I still have 4 licensed Adobe products installed on the machine, even if there not, quote, CS2 applications.

    I can't use Bridge with my video products anymore. I have 3 systems in my personal development environment. I am now past the 30 day period before activation of CS2 is required on my video editing machine. Now I am no longer able to use Adobe Bridge with my other Adobe (video) products.
    Also, now I've noticed that the next level of video products is available, they now have Bridge integrated. As I anticipated in my first append, I cannot continue using Bridge with my Adobe video products unless I spend more money for an upgrade. If the intention is to have Bridge become an integral tool in the creative process, this policy is short sighted. It can't be that difficult to bring out an update for the CS2 level of bridge that would enable it to work with users that have AE 6.5 or PPro 1.5 installed.

  • Which Adobe product should be use to create interactive presentations?

    We have an interactive presentation that we developed for a client a few years ago in Flash. The client is concerned that Jobs has hurt the future of Flash as a development tool. Is there another Adobe product that we should switch to or is Flash still the premier product? Note: I need something sophisticated enough to do complex animations (many moving parts with masks). Play back has to look good with possible auto and video intergration. At the moment mobile/tablet is not an issue but may be desired in the future.

    Two primary considerations, IMO.
    1. If the product is already developed in Flash, and still works fine for all target devices, and maybe just occasional/simple updates are needed here and there..
    2. If mobile delivery of the product is not at all required.
    Then stick with Flash.
    BUT if mobile is going to be a targeted platform, or the product needs a significant revision, then consider another approach.
    Tools like Adobe Captivate, Articulate Storyline, and Trivantis Lectora are solid tools for creating HTML5 (mobile-compatible) content...but since HTML5 support and the spec itself are still evolving, there are certainly more limitations on animation, interactivity, etc.
    So the longer you can hold out updating the product to HTML5, using whatever tool you prefer, the better...but on the other hand, balance that against the efforts and updates you put into a Flash-based project that's likely going to have a limited future.
    Erik

Maybe you are looking for

  • Install windows 7 using Boot Camp

    I have a 1st 13" MBA and would like to install Windows 7 as 2nd OS using Boot Camp.  Can someone share some light on to me if it is pratical way to use Windows 7.  I have tried VMware Fusion to install Windows XP and found the performance is far belo

  • How to populate data into view object

    Hi all, I am quite new with ViewObject. I have one data table which is binding with view object. I want to populate data into view object from my managed bean. how can i achieve this kind of scenario? actually i try to get view object as in the follo

  • How to import a .ear file in netbeans - urgent

    Hi Anybody can say how to import .ear (or) .war file in Netbeans editor?

  • Is it possible to insert coloured glyphs with InDesign CS5?

    I write about card games and use (multiple) red 'heart' and 'diamond' symbols. If it is not possible to insert coloured glyphs, can anyone suggest a quick way of getting around this problem (other than copy/paste)? Many thanks, Zeb

  • Why TimeZone.getDefault().getID()) not equals run "date" command on linux?

    On linux, run date command and got the following output: #> date Tue Apr 1 09:58:37 CST 2008 But java class got the Timezone is not correct. My class is below: import java.util.TimeZone; public class T {         public static void main(String[]args)