Sudden playback problems in Premiere Pro CS 5.5.2 Mac - audio but no video

This is happening on my 12-core Xeon Mac Pro with 16gb of RAM (Lion 10.7.3), nVIDIA GeForce GTX 285 card, so it is probably not an insufficient-hardware issue... plus nothing has changed in the system that would explain this issue.
I was working on a file combine several short clips a couple of weeks ago, and all was well, despite the fact that I was using the raw FLV files. They imported, showed up and played back in Source just fine, and when I created my sequences they all worked beautifully in the Program monitor as well. I exported them, they looked great, all was unicorns and rainbows.
Until I came back from a trip today.
I repaired my permissions and restarted my machine (I always do that after a time away), and pulled up my file. Nothing at all in my system configuration has changed in the time I've been away and no one else has used it. But when I bring up any of the files or sequences in the source or program monitors, all I get is black, no matter what magnification or playback resolution I specify. I can play them, everything looks normal, the audio plays as if the file is running normally... but no video. If i stop playback and click on the video in the program monitor, I will see a still from that video. But as soon as I play, black.
The strange part is that this also applies to the play MOV files I brought in, and newer ones as well. I've brought files in that are in QT (Apple Animation Codec). H.264, MTS (AVCHD), etc., all files that have previously worked just fine, and all of them suffer from the same issue.
I will do some more system cleaning and restart everything again, but has anyone hadf a similar experience, have an explanation, a solution, anything? I will be in serious trouble if PPro can suddenly not work for me.
Thanks,
Matt

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Problem exporting Premiere Pro CS5.5 projects with still photos and h264 video

I'm a longtime Final Cut Pro user and evaluating Premiere Pro for my workplace before making the switch. I have been running into several problems when I try to export raw h264 video from a Canon 5D combined with still images on a Macbook Pro. Either I receive an error in Premiere Pro saying, "Error compiling movie. Unknown error." or Adobe Media Encoder appears to continue exporting (the time elapsed bar continues to move) even though the time remaining stays frozen once it hits a photo it doesn't like. It's not always the same photo.
I've spent several days trying to troubleshoot the issue, including batch resizing all photos to 1920 wide (to match the video settings), and it hasn't work. The sequence is currently set to render in ProRes 422. I've also tried HDV 1080p30 and MPEG-4. I cannot find any consistency with the errors. Occasionally an export will work, but every couple still photos will look like green static. I've also tried batch converting the photos in Photoshop to PNG and GIF without any luck. I'd include my default export settings but I've pretty much tried it all. I'm just trying to figure out what's causing the error since the message is very vague.
Couple other notes:
There's plenty hard drive space available for export
I can export the DSLR video (h264, 1080p30) without still photos no problem
I can edit the same still photos and video in Final Cut with no problem
I have the same problem with auto-save on and off
I tried re-installing production premium, deleting the preference files and cleaning the media cache - no luck. I also tried exporting under a different user account and it wouldn't work.
This is driving absolutely crazy. I'm affraid to use PP on deadline because I don't see any issues until it's time to export. Any ideas would be greatly appreciated. Thanks!
- McKenna

Thanks Todd. Your questions were actually very helpful. I'm using a Macbook Pro with an Intel Core i7 processor and NVIDIA GeForce GT 330M graphics card. I'm running OS 10.6.8 and have the latest updates installed.
When I disabled the GPU acceleration, I was able to render and export without a problem. The problem only occured when using the GPU acceleration and mixing h264 with still photos. It also affected both rendered previews and the final export. I'm assuming its a support issue with the graphics cards, but it would be great if you had any other ideas. I appreciate your help.

In Premiere Pro CS5.5 AVI file imports audio only - no video.

I've got a file (one of 3) I've been given to create a smaller file (320x480) from.
The file is an avi file and plays (video and audio) just fine in the native Windows media player. (I'm on Windows 7 Ultimate 64-bit) There are no issues of memory or HDisc space.
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The file is 2:21:29 in length.
720x480
Data rate 1489kbps
Total bitrate 1617kbps
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Audio sample rate 48 kHz
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I've imported all kinds of video files in the past with different frame sizes, rates, and aspect ratios, and codecs, yet I've never had one that only imports the audio without the video.
Suggestions?!

Post in the Premiere Pro forum. This forum is for suite specific issues only.
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Intermittent, inconsistent playback problems in Premiere Pro CS6

Before I start: I'm not a computer guy, please be patient with me.
This is the problem that prompted me to finally post a question, though I've had similar problems before.
I'm using a macbook pro, 15 inch, late 2011
Processor 2.2 GHz Intel Core i7
Memory 4 GB 1333 MHz DDR3
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Software Mac OS X Lion 10.7.5 (11G63)
Premiere settings:
Video Rendering and playback:
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Video
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Audio
     Display Format: Audio Samples
I'm editing a video. Things were going great. Randomly, with nothing changing in the premiere settings, or my computer settings or ANYTHING (other than opening a web browser periodically to look up some troubleshooting advice), One of the audio clips goes out.
I rendered the work area. I rendered the audio. I deleted the audio clip and brought it back down into my timeline. The audio works in the source monitor window, but as soon as I bring it into the timline it stops.
This is incredibly frustrating. Mostly because I don't understand how something can just randomly stop working. This software isn't cheap, it should do what it's supposed to do. Being able to see and hear the video you're editing seems like a pretty fundamental function that shouldn't be subject to random bugs.
This clip was working fine a minute ago, now it's not.
Help! Please!

New development: I deleted the file from the project window and re-imported it. It works now. BUT! That shouldn't have happened in the first place, right? If anyone can help me understand how to prevent this type if thing from happening again the future that would be awesome. I don't want to have to continually re-import various clips.
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I'm having audio playback problems in Premiere Pro CC...

The Apple Pro Res 422 clip only plays about 15 frames of audio. Video looks great, but I get no useable audio, and can't edit this way.
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The Apple Pro Res 422 clip only plays about 15 frames of audio. Video looks great, but I get no useable audio, and can't edit this way.
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Premiere pro will only exports 2 files Audio and Video

Hi i'm jared i have a serious problem premiere pro is exporting 2 file an audio and a video file I've tried to use multiplexing and it wouldn't work please help.

Yes that is correct: video files (mp4). They are not separate.
Just export and see what you got.
Start with a small segment of your timeline.

Strange audio problem in Premiere Pro CS6

Hi
I have encountered a very strange problem. I am editing a documentary film in Premiere Pro. All material has been shot on the Sony FS 100 camera - imported into PP with the Media Browser. In one interview the last part of a clip has corrupted audio. At one point on the timeline the audio stops playing, and it sounds like a scratch on a vinyl record - two words repeating themselves to the end of the clip (See screenshot of timeline). The images are as they should. When I open the Avchd source clip in VLC the audio is working. When i Import the clip into Final Cut 7 using Log and Transfer the audio is working. My only other option would be that there is a software problem with Premiere Pro CS6. Any ideas of how to fix this issue?
Version PP: 6.0.1
Source footage: MPEG-4 AVCHD (1080/25p - Sony FS100)
Version mac: OS x 10.8
Model Name:     Mac Pro Mid 2010
Processor Name:     Quad-Core Intel Xeon
Processor Speed:     2.4 GHz
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Total Number Of Cores:     8
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One similar, potential problem, that can develop, is when the Conforming process is interrupted, before it completes 100%.
A quick way to rule that out, would be to navigate to the Media Cache files, and Delete the CFA and PEK (Waveform Display) for that Clip, outside of Premiere Pro. Then, when you launch PrPro and Open your Project, the program will recreate both of those files. There is a little progress bar, that many do not notice. Let it complete 100%, before even touching the computer. Test.
I hope that it is as simple as that.
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AVC Playback problem in Premiere CS4

Hi Everyone,
I recently graduated from college and am trying my hand at being a freelance videographer. Before now I've just used my small camcorder for all of my projects, but I wanted to move up to working in HD. So I just bought a brand new HD camera and was really excited to start using it.
I got a few shots, downloaded them onto my computer from the camera chip, and tried to import them in Adobe Premiere Pro CS4. The files imported fine, but when they playback on the source monitor and the program monitor (after I drag it into the timeline) the pixels are jittery, in the wrong position, and sometimes playing backwards. It makes the footage look fuzzy and chunky, and it's really distracting when I go to edit. How do I fix this?
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It looked like a few people were having similar problems, but with different circumstances as mine. And I couldn't tell if they were able to fix the problem yet. I really want to be able to use this new camera for my upcoming projects and I was hoping someone could help.
Here are the specs on my Software, Camera, & Computer:
SOFTWARE:
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CAMERA:
                Panasonic AVCCAM
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                Recording Formats:         PH 1080/60i
                                                        PH 1080/30P
                                                        PH 1080/24P
                                                        PH 720/60P
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What is your hard drive setup?
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all programs
2 - 320G WD Win7 swap file and video projects
3 - 1T WD all video files... read and write
Read Harm on drive setup http://forums.adobe.com/thread/662972?tstart=0
- click the embedded picture in Harm's message to enlarge to reading size
- you need AT LEAST 2 drives for video editing, 3 is better
- some HD formats work better with (require) RAID
Read Hunt on Partitions http://forums.adobe.com/thread/650708?tstart=0
A link with many ideas about computer setup http://forums.adobe.com/thread/436215?tstart=0

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So guess the real question is what does AAM use to decide what version the different apps are at and then tell you which updates you need to install? And how might it have gotten confused?
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Thanks ...
-Bob

Hi Bob,
I was having a similar issue.
I was getting a dialog, when exporting from Pr informing me that there was a codec update available for Pr, and that I should update via help. But the AAM kept telling me that everything was up to date.
I just tried to repeat the problem to respond to your post ... and it isn't happening anymore!
It may not be happening anymore because I opened Adobe Media Encoder CS6 outside of Pr this morning. That is all I have done outside my normal rutine since the last time I had the annoying dialog...
Kind of grabbing at straws.
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DK

Why do I get choppy playback in Adobe Premiere Pro cs6?

The playback is really choppy.
What I am using:
(Brand New) iMac
Processor 3.2 GHz Intel Core i5
Memory 16 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 675MX 1024 MB
Nikon D5100 DSLR
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I cannot believe how bad the playback is in Premiere Pro CC, and, how little help there is out there. Raw MOVs from a 5D plays back like garbage on my laptop or 8 core Mac Pro. Its ridiculous. I'm better off transcoding to ProRes and using FCP which works, or God forbid, go back to using Avid like its 1999. Unfortunately It has nothing to do with the two graphic cards or 32 gigs of memory I have either, it just plays back like garbage. Using the JKL keys is completely awkward because the lag between hitting the key and playback is excruciating. I'm at 1/2 resolution and it cant play back footage without being choppy. no FX, and the footage and hardrive is on a 6g SSD. This should be screaming.
Adobe, seriously, live up to your other products standards, they are so good, why does this one just bomb?

I have 64 bit windows 7 and CS4 Production Premium. I have a problem with Premiere Pro CS4, it keeps

I have 64 bit windows 7 and CS4 Production Premium. I have a problem with Premiere Pro CS4, it keeps freezing and Crashing. A simple thing like leaving the project idle for about 15 minutes, you come back and find that it has frozen. Also if you drag out a clip on the timeline you will find that the whole application freezes. Any possible solutions would be much appreciated.

Could be several factors at play here. This ARTICLE might give you some tips on getting your computer ready for an editing session. Note that there are some added tips on Win7, thanks to Black Viper, near the end.
If nothing is helping, then the tips in this ARTICLE might help you find some clues amongst the breadcrumbs left behind with a hang, or crash.
The link in this ARTICLE will give you some general troubleshooting tips.
If nothing improves, then please post back with more details. This ARTICLE will give you tips on what would be helpful.
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Hunt

Mask problem in Premiere Pro CC 2014

Hello!
I have a strange problem with the mask tool in Premiere Pro CC 2014, and made this video to explain the problem.
Hope someone can help me.
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/Per Haar
Mask problem in Premiere Pro CC 2014 - YouTube

But the whole point is that I am not able to place the mask properly because of the strange way it behaving. The purpose of a mask is that it should affect the area it is located above and not somewhere else, and it should also fill the entire mask and not only a spot at the center of the mask area.
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/Per

Premiere Pro CC and the New Mac Pro (2014)

I'm expecting delivery soon of a new Mac Pro, nicely loaded, which I purchased mainly because of all the work I do with video. Yet, I read in a review that Adobe Premiere Pro isn't optimized to take advantage of the new Mac Pro, won't run faster, and I'm better off using Apple's Final Cut.
1. Is this true?; and
2. If so, will Premiere Pro be updated any time soon to run best on a 2014 Mac Pro?
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3.5GHz 6-core with 12MB of L3 cache
32GB (4x8GB) of 1866MHz DDR3 ECC
1TB PCIe-based flash storage
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My main problem is that when i export using gpu open gl it crashes hard boot the mac pro. A 3 min timeline with 4k footage n a bunch of color grading. I get lucky if the timeline is shorter. But i think it is a gpu issue n my mac must be fixed. Currently under apple tech support. N my case is unique. No one has had the same issue and that makes it harder for me to figure the isse and to apple figure the issue.
If i export using software only mercury then the export goes smoothe no mattrr how long. But that defeata the point of owning a mac pro with 2 GPUs
Enviado desde mi iPhone
El 29/03/2014, a las 01:51 p.m., BanksMeador <[email protected]> escribió:
Re: Premiere Pro CC and the New Mac Pro (2014)
created by BanksMeador in Premiere Pro - View the full discussion
I have had my 12 core 2014 Mac Pro for a couple of weeks now, and I'm not very impressed with Premiere CC performance with 4K R3D on a 1920 x 1080 timeline.
I understand that there may be an update soon that will take adantage of the CPU's and GPU's when it comes to the complex task of de-bayering the R3D footage, but it's just not there now.
I get similar playback performance to what I experienced on my 09 Mac Pro tower.
Any insights on getting better playback performance in this scenario would be greatly appreciated.
Thanks!
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After having to reinstall my drive with applications I get a message with Premiere Pro CS5 that it can't find any "capable video play modules" and asks me to "update" my "video display modules". How do I do this? I am using a mid-2010 iMac 27" with 10.7.3

After having to re-install my start-up drive recently I am getting a message with Adobe Premiere Pro CS5 that it can't find any "capable video play modules" and asks me to "update" my "video display modules". I am using a mid-2010 iMac 27" with OSX 10.7.3. How do I do this?

Premiere is an Adobe application and is supported in their forums.
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x

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premiere pro won't display or play audio on Mac os 10.9; we are uploading AVCHD mts file format video clips from a Canon camcorder. we get message : "Dolby Audio licensing decode restriction."

next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
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Sudden playback problems in Premiere Pro CS 5.5.2 Mac - audio but no video

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