Sudden problems on my hp computer.Nedd fix
Hello.I have a problem with my sound and other things.From yesterday i don't have any sound,the roubleshooter can't work cause i can't even go to my control panel!They just don;t load!What can i do?Do i need to format my laptop?
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Hi @souxoumouxou,
Welcome to the HP Forums!
It is a dynamite place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that you have a problem with your sound and other things and are unable to access control panel.
First I would check for viruses or malware? Here is a link to Microsoft Malicious Software Removal Tool to assist you with that issue.
Once that has been ruled out I would try a HP PCs - Refresh Your PC to Resolve Problems (Windows 8).
If the issue should still remain I would do a recovery back to factory.
HP PCs - Performing an HP System Recovery (Windows 8)
While doing a recovery there is an option to backup your personal files to prevent data loss. If you have not done one yet, now is a good time.
HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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