Sudden reduction in broadband speed.

I have been with BT for years and have been recieving a connection speed of approximately 3mbps. However recently the connection has dramatically reduced to just 0.1 mbps. I have already tested the line through the test socket and checked that there isn't any faults with local exchanges etc, the problem still exists. Does anyone know what the problem may be and if there is a fix for it?

Connection information
Line state Connected Connection time 0 days, 0:06:09 Downstream 5,952 Kbps Upstream 448 Kbps ADSL settings VPI/VCI 0/38 Type PPPoA Modulation ITU-T G.992.1 Latency type Interleaved Noise margin (Down/Up) 8.0 dB / 18.0 dB Line attenuation (Down/Up) 46.0 dB / 27.5 dB Output power (Down/Up) 19.8 dBm / 11.8 dBm Loss of Framing (Local) 46 Loss of Signal (Local) 16 Loss of Power (Local) 0 FEC Errors (Down/Up) 9255 / 0 CRC Errors (Down/Up) 0 / N/A HEC Errors (Down/Up) N/A / 0 Error Seconds (Local) 7417
Download speedachieved during the test was - 0.11 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :5.95 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps

Similar Messages

Massive Reduction in Broadband Speed

Hi,
I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
I have captured some stats from the HH2 for those interested
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 30.6 dB / 5.8 dB
Line attenuation (Down/Up) 39.5 dB / 20.9 dB
Output power (Down/Up) 20.5 dBm / 12.4 dBm
Download speedachieved during the test was - 211 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes
xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.

welcome to the forum
have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Suddenly very slow broadband speed

Hi all, I have been using BT broadband for a while now with now problems at all until now.
I have 8Mb Option 1 with a 10Gb download limit and a black home hub and I should expect to get a speed of about 6Mb. The hub is usually switched of at night but over the last few days we have left it on 24/7.
Early morning at about 0500 I can get speeds of about 5.5Mb which is great, but during the day and evenings it goes down to about 250Kbps and is mostly un-usable for anything except basic browsing and email.
Tonight I connected the hub away from any power leads etc. Directly to the Bt master test socket using a new filter and connected using another wireless device(not the PC) and the speed was only slightly better.
I have spoken to the help desk and they are sending out a new hub and some new filters but I don't think this is the problem.
I don't know how to post the stats from the hub and speed test results yet.
Any ideas?

Download speedachieved during the test was - 435 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :7456 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6000 Kbps
Line state
Connected
Connection time
0 days, 1:37:23
Downstream
7,456 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.1 dB / 23.0 dB
Line attenuation (Down/Up)
14.0 dB / 7.5 dB
Output power (Down/Up)
17.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
93 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

Sudden Drop in broadband speed, Used to get 300-40...

I have been having prblems for the last 3 or 4 days now with my download speed just being so slow its becoming unusable... I work from home so need a solid internet connection to work form. I have spoken to BT that gave me the biggest load or rubbish i think i have ever heard and put the blame on my router.
So - I got rid of the HomeHub2 it was causing so much trouble with my VPN's into Work and not opening ports correctly. and i had it replaced with a NetGear DGND3300 - This has been working fine for 6 months or so without so much as a network drop or glitch and has all the right port access for me for work.
My netgear router is displaying back the following stats.
System Up Time 12:31:59
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoE
2170851
3341131
0
3516
48666
12:31:31
LAN
10M/100M
3317014
2214708
0
47139
5296
12:31:55
WLAN
11M/54M/300M
127606
63760
0
2926
156
12:31:40
ADSL Link
Downstream
Upstream
Connection Speed
3776 kbps
448 kbps
Line Attenuation
52.0 db
28.5 db
Noise Margin
13.2 db
17.0 db
Now I would normally donwload at between 300-400 Kb's but for the last few days I am getting a maximum of 20-25 Kb's which is frustrating to say the least.
I have done all the normal things, I rebooted my netgear router, I put my BtHomeHub2 back in, I replaced the filter, I have turned off every device in the house and used an ethernet cable direct to the router from my laptop and still got exactly the same speeds. So has anyone got any ideas? as BT support are just telling me its my Netgear router that is at fault. Even though I am still running off the BtHomeHub2 with the same problems.

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
Please could you use the home hub 2, as its not possible to extract all of the information from the Netgear router.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Sudden reduction in Sync speed and added latency

Since I had to reboot my modem a few days ago, my connection speed has reduced by around 8mbit (Current throoughput always used to be 79999kbit/s) and about 20ms of latency has been added to all ping times (seemingly by the first or second hop). My attainable spped is still far above what my line now syncs at, but restarting the modem makes no difference, even leaving it off overnight.
I'm using a FritzBox 7490 which has been utterly superb up until now.
Tracing route to bbc.co.uk [212.58.246.103]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms fritz.box [192.168.0.1]
2 * * * Request timed out.
3 * 32 ms 32 ms 31.55.185.197
4 33 ms 32 ms 32 ms 31.55.185.216
5 36 ms 36 ms 36 ms core4-hu0-1-0-0.faraday.ukcore.bt.net [195.99.127.50]
6 36 ms 47 ms 35 ms peer2-xe8-3-1.telehouse.ukcore.bt.net [213.121.193.111]
7 33 ms 32 ms 32 ms 194.74.65.42
8 * * * Request timed out.
9 35 ms 36 ms 34 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
10 33 ms 33 ms 35 ms 132.185.255.165
11 35 ms 33 ms 33 ms fmt-vip132.cwwtf.bbc.co.uk [212.58.246.103]
(The first and second hop timeouts have always happened)
It looks like something is going on with either the first or second hop in my connection. I am on the Staines exchange.

Doing a trace from another Infinity connection on the same exchange but different cab shows the issue is almost certainly caused by one of the first two hops in my connection.
1 2 ms 3 ms 2 ms BTBusinessHub.home [192.168.1.254]
2 7 ms 8 ms 6 ms 217.32.147.99
3 11 ms 7 ms 7 ms 217.32.147.126
4 11 ms 10 ms 10 ms 212.140.206.90
5 11 ms 11 ms 10 ms 217.41.169.247
6 11 ms 12 ms 11 ms 217.41.169.109
7 10 ms 10 ms 10 ms acc2-xe-1-3-0.sf.21cn-ipp.bt.net [109.159.251.203]
8 21 ms 17 ms 19 ms core1-te0-2-2-0.ilford.ukcore.bt.net [109.159.251.145]
9 16 ms 15 ms 17 ms 195.99.127.17
10 * * * Request timed out.
11 * * * Request timed out.
12 47 ms 46 ms 46 ms host***.range***.btcentralplus.com [86.178.115.***]

Re: Sudden Drop in Broadband Speed and problems wi...

I am having exactly the same problem. Since the 28th my speeds have gone down from 2 - 2.5 mbps to 0.1 - 0.3 mbps. It's awful and I can barely do anything.

I have moved your post and started a new subject to avoid replies for the other subject originator getting confused with replies to you
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Speed slowed to a crawl all of a sudden

Hi,
My broadband speed is currently 0.04mbps according to speedtest.net, I have been unable to complete the BT speed test because it is so slow, I get the following error:
"We haven't been able to complete the speed test at this time.
This may be due to a problem with the speed tester, or your line may be running very slowly."
I have disconnected all other devices and closed any application using the internet on my PC. I can confirm nothing else on my PC is using the connection because I am monitoring the traffic.
All I can give you is my router stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
5 days, 18:58:00
Downstream:
15.43 Mbps
Upstream:
1.14 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.7 dB / 6.2 dB
Line attenuation (Down/Up):
25.2 dB / 11.7 dB
Output power (Down/Up):
20.4 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
121762 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
239648 / 7
Error Seconds (Local/Remote):
2171 / 0
Thanks

Hi Reed_Richards,
The OP was trying to use the BT Retail speedtester (http://diagnostics.bt.com/login/?workflow=Speed) which does sometimes not work if the throughput speed is to slow.
The BT Wholesale speed tester at http://speedtest.btwholesale.com should work though.
@remondo,
As well as what Reed_Richards and I have said, is there any known issues at your local exchange? Check via these websites:
1) http://bt.custhelp.com/app/answers/detail/a_id/15036
2) http://btbusiness.custhelp.com/app/service_status
3) http://usertools.plus.net/exchanges/?
4) http://usertools.plus.net/exchanges/mso.php
Cheers
I'm no expert, so please correct me if I'm wrong

Broadband Speed dropped suddenly

Hi There,
Since the New Year our broadband speed has dropped from 1mbps to 0.1mbps. At that point our land line also stopped working totally however we have had an engineer around to repair the landline. He came to the conclusion that there was internal wiring in the master socket causing it to short circuit. He literally ripped the wires out of the master socket. This made the landline work again. The broadband speed is still running very slowly causing great frustration.
It's a home hub 3
Here are the results of the speed test I just carried out
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
101 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 101 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1568 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
I am expecting to get at least 1mbps. Any ideas what the problem could be? I don't think it is any equipment. I Have tried the test socket and i recieve the same results
Solved!
Go to Solution.

32.9db gives me IP profile of 6500kbps but im getting an IP profile of only 1250 kbps. Is this because of high noise margins?
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.3 dB / 28.0 dB
Line attenuation (Down/Up):
32.9 dB / 17.0 dB
Output power (Down/Up):
17.8 dBm / 12.2 dBm
FEC Events (Down/Up):
44142631 / 18
CRC Events (Down/Up):
1833 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
3411 / 19
Error Seconds (Local/Remote):
2043 / 35

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse...        Click to reply to this thread    Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
Click to report abuse...        Click to reply to this thread    Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
Click to report abuse...        Click to reply to this thread    Reply
we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Suddenly reduced BB download speed - again!

Many months ago, I suffered a drastic reduction in BB speed. Please can you help? According to BT website, I should get BB download speed of 12.0 to 14.5 Mb/s but since September this has been around 9 Mb/s. On 19 December 2012, the speed suddenly dropped to 6655/828 and here is my current data from the Hub 2.0:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:09:27
Downstream
6,655 Kbps
Upstream
828 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.6 dB / 6.6 dB
Line attenuation (Down/Up)
22.5 dB / 10.6 dB
Output power (Down/Up)
19.3 dBm / 12.4 dBm
Loss of Framing (Local)
586
Loss of Signal (Local)
59
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 227081
Error Seconds (Local)
106
As you can see, the noise ratio which is usually in the 14-15 dB area has jumped to over 20 dB!
Please don't tell me that this is due to the Hub being reset too often. Only time I switched off the Hub was to move it to the BT box in the hallway. It resets itself frequently enough with no help from me. Today it has reset itself three times in 8 minutes during the past hour!!
I have moved my Hub from upstairs at the end of a 15-metre extension to the BT box in our hallway where it enters the house. No improvement whatever. I have an I-Plate fitted.
I connected my laptop to the Hub by ethernet and got the results:
Max possible speed 7.15Mb/s; actual speed 5.87 Mb/s download. Sorry I can't show the image but the desktop I am using is connected by wireless and the BT Speedtester doesn't want me to connect wirelessly - why not?
Can someone please reset the noise margin to something like the 6.0 dB that is the BT standard as that will undoubtedly speed up my connection? And should I just dump the Hub 2.0 and buy a router which delivers? And when will this lonely bit of Birmingham be getting Infinity? Every other exchange around me has Infinity buty good old Acocks Green still operates steam-powered Broadband!!
Help, please!
Solved!
Go to Solution.

To cut a long story short, I have had my BT Hub 2.0 replaced with a BT Hub 3 and a BT engineer has replaced my BT Box. All is now working satisfactorily and I am getting around 12 Mbps download/.70 Mbps upload. My line profile is 15.01/0.83 and here are the current Hub stats:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
1 day, 16:56:14
Downstream:
17,017 Kbps
Upstream:
828 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 11.6 dB
Line attenuation (Down/Up):
21.5 dB / 10.8 dB
Output power (Down/Up):
21.0 dBm / 12.2 dBm
FEC Events (Down/Up):
207056 / 19022
CRC Events (Down/Up):
1123 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
66110 / 9
Error Seconds (Local/Remote):
0 / 12
Thanks for your help! all sorted!
Adrian

Broadband Speed Decreases Once Again

I am getting so frustrated with BT who just do not seem interested in assisting with what is becoming a persistent problem. I would appreciate any advice as to what to do next? The fact that customers can’t speak to a BT Broadband Customer Service advisor on a Sunday via the telephone because they are closed is not helpful.
I was with O2 for 3 years, enjoyed consistent (but not great) download speeds of 2500Kbps. I swapped to BT a couple of months back and since have had problems with regular broadband speed reductions. When I changed to BT I was told that I should expect between 3.0Mb and 5.0Mb - Estimated speed: 4.0Mb (from BT website using
the landline number). I have never received 3 .0Mb.
Yesterday I was receiving download speeds of 2800Kbps. However, I get up this morning and my speed had reduced to 128kbps. This has happened on previous occasions. The last time the Customer Services Advisor referred the problem to engineers to reset the connection at the exchange. This was done and the speed went back up.
This morning when I noticed the slow speeds I tried a quiet line test which did not reveal a problem. I tried resetting the router and used BT speed tester to find that suddenly my line is shown as having an acceptable range of speeds
of 50 - 500 Kbps? How can this occur overnight and the line become ten times slower and this be shown as acceptable when the BT number postcode checker states that I should except to receive 4.0Mb?
I have posted router stats and speed test results and any ideas on how to progress this issue will be gratefully received?
Thanks
Nick
BT Speed Test Results
Download speed during the test was - 314 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :448 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Router Stats
08:32:20, 17 Jul.
( 66.760000) Time
synchronized with server 213.123.20.170
08:32:20, 17 Jul.
( 66.680000) Requesting
time from server 213.123.20.170
08:32:16, 17 Jul.
3 consecutive beacons
have not been transmitted
08:32:16, 17 Jul.
( 62.460000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:32:12, 17 Jul.
( 58.620000) WAN
operating mode is DSL
08:32:12, 17 Jul.
( 58.620000) Last WAN
operating mode was DSL
08:32:11, 17 Jul.
( 57.280000) PPPoA is
up
08:32:10, 17 Jul.
( 56.720000) CHAP
authentication successful
08:32:10, 17 Jul.
( 56.660000) Starting
CHAP authentication with peer
08:32:07, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
08:32:07, 17 Jul.
( 53.450000) Lease for
IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
08:32:07, 17 Jul.
( 53.430000) Lease
requested
08:32:05, 17 Jul.
( 51.470000) DSL is
up
08:32:03, 17 Jul.
( 49.410000) DSL noise
margin: 21.00 dB upstream, 15.00 dB downstream
08:32:03, 17 Jul.
( 49.340000) DSL line
rate: 448 Kbps upstream, 448 Kbps downstream
08:31:46, 17 Jul.
( 31.980000) Auto
channel selection (reason 'Power up') is complete. Selected channel: 6, noise
data: 1-(-117) 2-(-117) 3-(-118) 4-(-117) 5-(-117) 6-(-118) 7-(-118) 8-(-118)
9-(-118) 10-(-115) 11-(-115) 12-(-116) 13-(-115).
08:31:44, 17 Jul.
( 30.380000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
08:31:44, 17 Jul.
( 30.090000)
Initializing transaction for event code 1 BOOT
08:31:30, 17 Jul.
( 16.250000) Booting
firmware 4.7.5.1.83.8.57.1.3 (Type A)
07:30:58, 17 Jul.
(527520.680000) DSL is
down after 484 minutes uptime
07:30:56, 17 Jul.
(527519.360000) PPPoA
is down after 484 minutes uptime
07:29:10, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
07:26:46, 17 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
07:26:46, 17 Jul.
(527268.960000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
07:26:46, 17 Jul.
(527268.950000) Lease
requested
04:59:22, 17 Jul.
(518425.210000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
04:59:21, 17 Jul.
(518424.390000)
Initializing transaction for event code 2 PERIODIC
23:30:17, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 54 Mbps
23:28:34, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 24 Mbps
23:28:33, 16 Jul.
(498576.280000) Lease
for IP 192.168.1.78 renewed by host Nicks-Laptop (MAC 00:22:5f:43:45:02). Lease
duration: 1440 min
23:28:33, 16 Jul.
(498576.270000) Lease
requested
23:26:23, 16 Jul.
(498446.060000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:26:20, 16 Jul.
(498442.550000) WAN
operating mode is DSL
23:26:20, 16 Jul.
(498442.550000) Last
WAN operating mode was DSL
23:26:18, 16 Jul.
(498441.170000) PPPoA
is up
23:26:18, 16 Jul.
(498440.670000) CHAP
authentication successful
23:26:18, 16 Jul.
(498440.600000)
Starting CHAP authentication with peer
23:26:13, 16 Jul.
(498435.560000) DSL is
up
23:26:10, 16 Jul.
(498433.450000) DSL
noise margin: 21.00 dB upstream, 16.90 dB downstream
23:26:10, 16 Jul.
(498433.380000) DSL
line rate: 448 Kbps upstream, 192 Kbps downstream
23:25:57, 16 Jul.
(498419.560000) New GUI
session from IP 192.168.1.78
23:25:41, 16 Jul.
(498403.700000) DSL is
down after 3 minutes uptime
23:25:39, 16 Jul.
(498402.370000) PPPoA
is down after 2 minutes uptime
23:23:58, 16 Jul.
(498300.740000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:23:01, 16 Jul.
Host 00:22:5f:43:45:02
connected to SSID 'BTHub3-7GGN' at 36 Mbps
23:22:51, 16 Jul.
3 consecutive beacons
have not been transmitted
23:22:51, 16 Jul.
(498234.000000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:22:47, 16 Jul.
(498230.510000) WAN
operating mode is DSL
23:22:47, 16 Jul.
(498230.500000) Last
WAN operating mode was DSL
23:22:46, 16 Jul.
(498229.140000) PPPoA
is up
23:22:46, 16 Jul.
(498228.650000) CHAP
authentication successful
23:22:46, 16 Jul.
(498228.580000)
Starting CHAP authentication with peer
23:22:41, 16 Jul.
(498223.550000) DSL is
up
23:22:38, 16 Jul.
(498221.450000) DSL
noise margin: 21.00 dB upstream, 15.30 dB downstream
23:22:38, 16 Jul.
(498221.380000) DSL
line rate: 448 Kbps upstream, 896 Kbps downstream
23:22:37, 16 Jul.
(498219.790000) New GUI
session from IP 192.168.1.78
23:22:36, 16 Jul.
(498219.460000) New GUI
session from IP 192.168.1.78
23:22:25, 16 Jul.
(498208.350000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:54, 16 Jul.
(498176.630000) Server
URL: https://pbthdm.bt.motive.com; Connecting as user: ACS
username
23:21:47, 16 Jul.
(498169.630000) DSL is
down after 8299 minutes uptime
23:21:45, 16 Jul.
(498168.310000) PPPoA
is down after 8299 minutes uptime

Hiya
At least we are not the only ones we noticed a drop in connection speeds last Monday night rang BT technical they line tested it and connection went from 0.5mb to an average of 5.5mb whoopee.
But earier this month we recieved an E mail from Warren Buckley(marketing division) saying an upgrade would be taking place on 14th July 2011 and that we might loose service for 10 minutes fair do's.
Work should be completed by 6:00pm at 7:00pm I logged on to E mail and found it very slow tried a speed test and found it down to 0.5 mb.
Rang Broadband help line went through the usual rubbish with them and was told that the work had been completed but we would not have full speed yet as it takes a while to settle down.
This upgrade was supposed to increase speed up to around 12mb and be more efficient.
Now when I go to a shop and buy a New Kettle I dont expect to be told that for the first few days it will take longer to boil till it has settled down,it either works or it does not.
I got home from work on the 15thJuly and found connection speeds of 0.3mb wow some upgrade in the mean time I had dropped Ian Livingson an E mail who normally does not answer his E mails but actually got a response in the end it was passed on to the Technical people at Newcastle who are suppoded to be dealing with the problem but wont be holding my breath on that one either.
If you dont know Ian Livingiston is the main man for BT group the one where the buck stops here LOL
So if you get an up-grade be aware its a joke and we are stupid enough to believe it.
So if you want connection speed slower than old dial up modem service stick with BT
Anybody else been down this road ?
Victor Meldrew12

Broadband Speed Issues

I've been having an issue for the last few weeks with my broadband speed, as it has suddenly become very slow. I contacted the BT broadband support and they did some tests on the line and they came back fine. I then moved the connection from the master socket to the test socket re-did the speed test and the results were exactly the same as the master socket. So support seemed to think it maybe something to do with the ADSL filters and are going to send me some new ones. The connection is now back in the master socket.
I've done a phone test using a handset and there did not seem to be any interference on the line. So I googled around and started wondering if I'd been banded. I've recently moved (about 6 weeks ago) from BT broadband option 2 to BT Broadband option 3 which could have coincided with when the problem started, but I'm not 100% sure that this is the case. I was thinking maybe I've been banded since moving to option 3. I've not maintained a steady connection since my move to option 3 as my router is switched off every night. So I've now maintained a steady connection (connected to the master socket) for a over a day however the stats show no sign of improvement. I'm going to maintain this connection for 3 days as suggested in other threads to see if the stats improve. I just thought I would post to see if anybody had any other ideas, any advice would be greatly appreciated.
Download speedachieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 17:05:57
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.7 dB / 13.3 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
53894 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

I've now maintained a connection for over 5 days but still seem to be on a banded profile there does seem to have been some errors and some signal loss but it does not seem to have been enough to have reset the clock. Is there anything else I can do to improve the speed or is it just a case of maintaning a connection until the speed decides to improve?
ADSL line status
Connection information
Line state
Connected
Connection time
6 days, 0:56:25
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 13.4 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
138001 / 0
CRC Errors (Down/Up)
14 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2

Post Moved Sudden-drop-in-Broadband-Infinity-spe...

Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why.

Slow Broadband Speed

Hello Whom May Consent
I have just found out that I am not the only one have problem with BT broadband speed. Many people seem to have problem with their slow Internet speed due to the exchange problem. That’s good, because after 10 calls to BT, I still don’t know what the problem with my broadband. So let me tell you what the problem is.
My Internet speed suddenly got very slow (0.4mb) since the morning of 05/11/2010. I thought this was just temporary problem with the Internet speed and nothing should be worry about. The next day, I still face the same Internet speed (0.4mb) which is ridiculous when you pay 25 pound per month. Therefore I took action and made a call to BT customer service. I am sure I dial the right number to an “ENGLISH” company and somehow the line goes to INDIA. Strange~~~
The guy on the phone question me 10mins to check my identity and ask me lots of stupid question like have you try to connect your computer with wire instead of wireless or have you try to change the filter for my Internet connection etc. In the end, the India guys on the phone told me after 24hours my connection should back on the normal speed (5mb). Guess what, it didn't’t.
Clearly I was very angry and made a call back to “India” again to find out that was the problem with my Internet. This time the India guy on the phone seems to know the problem and very helpful. He told me that there was engineering work by my area on the “BT Infinity” which slows my broadband down and this work should be done by Friday 12/11/2010. The India guy even made a promise that he will call me back on Saturday morning 13/11/2010 to check the Internet speed.
Guess what, the India guy let me down. Not just he breaks his promise that he didn't’t call, my Internet speed is still 0.4mb. I was so frustrated at this point and made the call to BT for the third time. I went through the same procedure (10mins of ID check) and this time India guy told me there is a problem with my local exchanger and will get the engineer to fix it. Again, he promised me that he will solve the problem within 24hours.
Sadly the problem is still unsolved. I called BT again. The India woman on the phone told me this time she need to send an engineer to my house on Tuesday on 16/10/2010. At this point I was so angry that I said something very bad to the India woman (I am sorry) but still agree to wait for the engineer to come to my house all morning (missed all lectures).
Long story short, engineer comes and nothing has changed and today 20/11/2010, the engineer comes again to try and solve the problem with my Internet speed. What all his done is change my telephone filter and nothing has changed. Internet speed is still is still 0.4mb. I have been told by the India guy on the phone after the engineer visit that my line is been investigated by the engineers and the engineer will call me tomorrow 21/11/2010.
I just hope this time the problem can be solved otherwise I will cancelled the BT broadband and get my money back for this month’s broadband usages.
PS if they charge me any money for the engineer visit, I will make sure who ever pickups my complain call to feel suffer

Broadband connection details:
Downstream 462 Kbps
Upstream 910 Kbps
Connection time 0 days, 2:25:16
Data transmitted 38.15 MB
Data received 43.81 MB
Broadband user name [email protected]
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
354 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 354 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 908 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 23.84:31.1:45.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
719 Kbps
0 Kbps
908 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 719 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 908 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Broadband speeds terrible!

Hi all.
Just got BT infinity option 2 and ran a test.
Got this and was happy!
Then ran another the next couple of days and got this..
Not so happy
Why am I all of a sudden getting so slow speeds? I am connected with gigE ethernet, I know my PC supports it, so why is it so slow?
Dylan
BT More Broadband (ADSL)

Probably noise and DLM as John says, though that amount of change seems extreme. Very difficult to be sure until a few days in.
As John says, do NOT touch the modem. However, a disconnecting and reconnecting the HomeHub each morning will make sure your IP Profile is kept up to date with your actual speed while things settle down.
If posting again run the speedtest at http://speedtest.btwholesale.com/ and after the test choose ‘Further Diagnostics’ and post the speeds and the profiles that this gives. The profile is extra useful information about your line.

Sudden reduction in broadband speed.

Similar Messages

Maybe you are looking for