Sudden slowdown from 4Mbps to 400 Kbps affecting...

Homehub reports connected at 5664Kbps as it has for a year or so. Normal throughput about 4Mbps. IP Profile 4500Kbps
Three days ago sudden drop in delivered throughput to 380Kbps. Appears to be affecting several people in the village.
Taken 48hr so far to get through the numpty layer although fault accepted on Weds.
Feeble alternate route from exchange to core routers? Planned grab of bandwidth robbing Peter to pay Paul*? Finger trouble?
(* I remember what BT used to do with inactive ISDN backup connections, but I though those days were over).

Test 2:
 Download speedachieved during the test was - 154 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 IP Profile for your line is - 4500 Kbps
17 people in village have reported problems. Did contact mods yesterday. Fault reopened with call centre.
Based on the speed early AM, I'm guessing path from exchange to wherever it goes next - feels like we're all sharing about 2Mbps but I didn't think there were any circuits that slow these days.
Don't know enough about BT to know who claimed to have resolved it.

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