SUDDEN SURGE IN BROADBAND USEAGE ACCORDING TO BT

My average usage is approx 9GB per month but all of a sudden BT reckonS I have used 20GB and 1GB in the last 2 days. The problem is I am doing nothing different this month, have not downloaded anything etc. Does anybody know what may cause this? Also, how can I find out what I have downloaded which = 20GB or indeed how I can challenge what BT reckons I have used.

Hi paulmardon,
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll get this investigated. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Sudden Surge of Unsolicited Calls

First and foremost, I've been on the Do Not Call Registry since I got my phone number. Yes, I already verified that the number is still there.
Which brings me to my actual issue:
Over the past few weeks / months we've had a sudden surge of unsolicited sales calls. I just logged into my Verizon account to add the originating numbers to Calling Features \ Incoming Call Block however it maxes out at 10 numbers! I called and spoke with a Verizon rep who said there is no way around this 10 number limitation. He also advised that toll free numbers (800, 877, 888, etc) cannot be blocked.
Does anyone know a work-around for this 10 number limitation, inability to block toll-free numbers or better yet an explanation as to why there has been this surge of calls?
Thanks for your time & help!

Remember to opt out of Verizon Marketing @ www.verizon.com/privacy
as well as place yourself on the www.donotcall.gov website.
In addition you should look at using the following privacy services that verizon provides.
Using Calling Features
Privacy and Security
Anonymous Call Block
Call Block
Call Intercept
Call Trace
Do Not Disturb
Selective Call Blocking
SHORT of that though, if you want to block "literally" everything, you should invest in a caller ID manager. privacycorp has one such device. I am sure there are others.

Post Moved Sudden-drop-in-Broadband-Infinity-spe...

Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why.

Broadband Useage Monitor

Hi, does anyone know why the Broadband Useage Monitor functionality is not available on my In-Laws BT.com account?
Where I would see a section for MANAGE YOUR BROADBAND SERVICES, on their account there is no such option.
I am on Infinity Option 3, they are on Total Broadband Option 1 but I though this was available for all accounts.
BT Infinity Option 2 76Mbps Down 17Mbps Up
YouView Unlimited Extra Channels
Solved!
Go to Solution.

Nelix01 wrote:
Hi, does anyone know why the Broadband Useage Monitor functionality is not available on my In-Laws BT.com account?
Where I would see a section for MANAGE YOUR BROADBAND SERVICES, on their account there is no such option.
I am on Infinity Option 3, they are on Total Broadband Option 1 but I though this was available for all accounts.
Hi.
The monitor is available for all account types, and is actually particularly useful for those on the limited allowance packages.
If your inlaws are unable to see the usage monitor via the typical method, you may like to point them at my shortcuts - options 14d-14g, hopefully one will work for them.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Sudden unexplained increase in my broadband useage

For a year my monthly useage has been around 7gb ( my allownce is 10gb ) I have never gone over this amount.
Suddenly last month it jumped to almost 30gb and I was charged an excess of £20 ( I am a very poor pensioner and cant afford this!!)
This month it was 8gb in the first 3 days. I was away on holiday and the only useage was my via my daughter who came in in to check my emails.
Any tips as to what may be going on ( there is no one else in the house using the system!!) ??
I propose to check and record my useage daily via my account to see if I can determine where this increase has come from. Are there any other ways that I can monitor useage?
Many thanks for any tips.

I use an iMac computer so this may not apply to you but at the beginning of this month I found my usage had jumped up, that was on the first of the month. The next day I found on the BT broadband meter a warning that if I kept on with this usage I would go over my monthly limit, 40G. Good on BT!! I set about trying to find what was going on and eventually discovered a host, I think, web site called s1.yimg.com which Yahoo uses when I go onto the flickr home page and this seems to cause the problem. I have a little program called SurplusMeter which keeps an eye on daily usage and this goes mad when I access flickr. I suspect the problem may lie in the new upgraded Mac OS but for now I'll stay away from flickr and monitor the uage. There will be little programs that monitor your usage if you run Windows and someone else may be able to help there. The problem with the BT Usage Monitor is it's a day late. You need something you can watch. The point I'm making is if I had gone over my usage BT would have been correct to charge me so try and keep an eye on it now.

Sudden increase in Broadband Usage at end of the m...

Hi
I'm hoping someone can comment on my problem. I was comfortably within my 10 GB monthly BB allowance according to the usage meter (I checked every few days) and then suddenly within a couple of days before the end of the month my usage increased so that I was 8GB over my allowance despite my actual usage not increasing. I wasn't downloading masses of video or music rather just browsing and downloading (as I had been) the odd file. I have queried this with BT but despite responding with a standard letter the only other communication I have received is a letter advising that I would be charged £10-00 for the privilege of exceeding my allowance (correct by the rules!). As I maintain that my internet activity did not increase where did this extra usage come from? I have performed antivirus,malware and registry checks without finding any infection at all. A few months ago a similar event happened when I found myself 1.8 GB over my monthly allowance. Am I missing something obvious?
Any help would be very greatfully received.
Sincerely
Adge
Solved!
Go to Solution.

yellowcave wrote:
I have spotted this several times although not neccessarily at the end of the month, So much so that I have now taken to logging a spreadsheet with actual usage versus BT monitor usage.
I have never had a satisfactory reply to any of my queries or requests for data limit refunds, went up a couple of gig one day when everything was off, including the usage monitor!, but I have noticed the issue early enough to strictly limit my usage to keep the end of month figures down.
It has actually got better in the last couple of months but as far as I can tell the BT monitored usage includes all housekeeping between BT and the BT HUB. Not sure what is going on but recent examples are: Actual Data 270Mb Monitored usage 800Mb; 420Mb vs 1.65G.
The annoying thing is I paid the year line rental in advance - non refundable and then the problems started occuring so even if I walk I don't get the rental back.
So basically don't pay the £10 and ask for documented proof that you actually used that amount of data before you even consider paying
Hi. Welcome to the forums.
May I ask how you are measuring the usage yourself ? Is it via the hub stats ? They are prone to being inaccurate, and can reset - even if the "online" time doesn't.
Also - the online usage monitor is a day in arrears and not real time. To prove that the monitor is faulty, leaving off the equipment one day will not actually show it, it depends exactly when it is off. There is my "3 day check" to prove it.
Turn off everything before midnight on day one (inclkuding router) . On day two, after 9am or so - use a different connection, e.g. friend, login to the online usage monitor and look at the figures. Makes sure it says 23:59 of day one date - take a screen print. On day 3 after midnight, you can turn on the equipment and again after 9am look at the online usage monitor, make sure it says 23:59 on day 2 and again see the fiigure and take a screen print.
If there is anything other than a zero increase, there is something wrong. I know a case where the monitor showed almost a 1GB increase, and has not been resolved.
I believe that the momitor is not actually faulty and recording the usage correctly, however I believe the fault lies elsewhere - possibly more than one person's ID being attached to a monitor database and hence the figures added. I don't know if this has been checked or not. I've mentioned it before, but have had no acknowledgement ...
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Sudden Jump in Broadband usage

This month I have experienced a sudden jump in my usage. My average daily usage has approximately doubled.
Yesterday usage was 2.1GB .... Have data traffic monitors running on my iPads and PC's and I have an enormous discrepancy.
My Internet WiFi is shutdown between 22:30 and 7:30 every day.
Usual average monthly usage is 30.04GB ..... so far this month I am at 22.5GB as of the 12/6/15.
Clearly, my worry is that my 40GB will be exceed and subsequently be charged for what I perceive to be bandwidth I have not used.
Where can I find out WHEN my Internet (as in time of day) is being used and ideally how much traffic has been generated during that period (on an hourly basis would suffice)

Unless I can resolve this, I guess the only answer is to cancel my BT Broadband and move to an unlimited package with another provider.
All I ask is for some basic information, breakdown of usage during 24 hours, how difficult can this be ! Any breakdown !
Call me cynical, but what better way to force users onto the more expensive unlimited packages in order the save going over their monthly limit. Had BT broadband for I think 3 years now and never once gone over my monthly limit.
Something is wrong and all I want is the answer to a simple request from BT.
Like I mentioned before, I know that their recording of user data is flawed.

Check Broadband useage on unlimited

Hi, as above, I have the unlimited broadband deal. I want to check my BB useage but the message I get is that I dont need to check as I am unlimited. I plan to bin BT broadband and fixed line and go to one of the rural braodband providers. The cap is 150Gb. So I want to see how much I am currently using with BT. Could someone let me know how to do that please?
Thanks

imjolly wrote:
there used to be a link that still allowed you to see the usage but I don't think that works anymore. so there is no other way apart from trying live chat
This is still working for me:
1. Sign in to MyBT and click "View your latest bill". When the bill appears, highlight the 7-digit number in the URL, right-click it and Copy.
2. Sign in here. When the maintenance page appears, highlight XXXXXXX in the URL, right-click and Paste.
3. Click the Go arrow in your browser or hit Enter on your keyboard.
4. Bookmark it.
You can click the white star next to this message if you think it was helpful.

Have you tried to see your broadband useage monito...

I wonder how many of you good folks out there have tried to have a peek at how many Gbs youve
used, by accessing the Useage Monitor via 'My Services' on MyBt. If you have like me - youll sadly discover
it just aint there.   If -like me you got on the dog and bone and spoke to someone in the technical dept.
then without doubt-as always - youll find a most helpful and apologetic advisor.
                  However, not only-as in my case- did i feel sorry for my advisor because he tried in vain (not
knowing that Bt had removed this option) - but I felt sorry for all those customers like myself who had to
go through all the hassle of 'ringing in' -waiting while the apologetic advisor did a remote check of my computer
only to find- as I already had- that this option no longer existed.   My question is this- and maybe someone out
there in the ether can answer this.   Why, when having provided such a fantastic Broadband access, do Bt find
it beyond themselves to amend the website when they remove something as important as the usage monitor.
                  What I want from ANY website is to do what it says ' on the tin' - Sadly My Bt doesn't at the
moment.    Come on guys and gals - get your act together. This sort of thing detracts from an otherwise
splendid service.    Cheers   Roy Henry
Solved!
Go to Solution.

Phantom02Xray wrote:
Thanks Patty-L for confirming that the Manager who I spoke to is wrong. Just a tip of the iceberg Im afraid
as far as this issue goes.   Anyway appreciate your message. You'll understand that I haven't accessed a link
because of the inaccuracies Im getting from Bt. I still await their reply about what the truth is concerning
these inconsistencies.   At this rate it seem likely that others may well be able to clarify things before they get around to it. !!!!
Hi.
The usage meter is certainly working for me, and I expect most other people.
There does seem to be a problem for some at present, as there are quite a few posts on this topic. However my set of links (my shortcuts options 14d-14f) one of which tends to work.
It's not clear at present what the actual problem may be. Have you tried more than one browser to access the usage meter ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Sudden surge of 'gc buffer busy release/acquire' waits on index in 11gR2 leads to timeouts

Hello,
We experienced a small applicative crash on Tuesday afternoon, when all of a sudden
a huge soaring of gc buffer busy release & acquire-related waits led to timeouts, for
about 10 to 15 minutes, in a RAC 11gR2 two-instance database. Drawing AWR and ASH
reports over the period of this issue shows that it happened on blocks belonging to 3
indexes of the same table (this table incurs an average of 12,000 inserts per hour, coming
from a trigger set up against its parent table).
My question: we never experienced this issue before for months, I'm trying to understand
why these inserts suddenly caused such concurrency in the global cache (and why it
does not happen on a regular basis or all the while...), but I don't know where to look for.
I don't think there was any more activity than usually at the time the timeouts occurred. It
could never happen again, but if it is bound to, I'd like to know it and prevent it, if possible...
Thanks a lot in advance for any suggestion !
Regards,
Seb

Hi Brian,
Thanks for your reply.
As the PK index of this table is involved in this inter-instance contention, d'you think that setting
a high cache for the sequence used to populate the PK column would alleviate this process of
inserting ? (I could set this CACHE to at least the avg amount of entries per block in this index,
so that when inserting the instances at leat wouldn't have to exchange the index blocks being
updated...)
Here is an excerpt of the ASH report (I'm talking about the first index listed below, txts2_pk):
Object ID
% Activity
Event
% Event
Object Name (Type)
Tablespace
76750
55.53
gc buffer busy release
55.53
ABCD.TXTS2_PK (INDEX)
ABCD_DI1
76558
16.21
gc buffer busy acquire
15.51
ABCD.TXTS_NI3 (INDEX)
ABCD_DI1
76556
4.40
gc buffer busy release
4.40
ABCD.TXTS_NI (INDEX)
ABCD_DI1
Or do I stand on the wrong track - as far as this 'gc buffer busy' issue is concerned ?
Thanks.
Regards,
Seb

Suddenly very slow broadband speed

Hi all, I have been using BT broadband for a while now with now problems at all until now.
I have 8Mb Option 1 with a 10Gb download limit and a black home hub and I should expect to get a speed of about 6Mb. The hub is usually switched of at night but over the last few days we have left it on 24/7.
Early morning at about 0500 I can get speeds of about 5.5Mb which is great, but during the day and evenings it goes down to about 250Kbps and is mostly un-usable for anything except basic browsing and email.
Tonight I connected the hub away from any power leads etc. Directly to the Bt master test socket using a new filter and connected using another wireless device(not the PC) and the speed was only slightly better.
I have spoken to the help desk and they are sending out a new hub and some new filters but I don't think this is the problem.
I don't know how to post the stats from the hub and speed test results yet.
Any ideas?

Download speedachieved during the test was - 435 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :7456 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6000 Kbps
Line state
Connected
Connection time
0 days, 1:37:23
Downstream
7,456 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.1 dB / 23.0 dB
Line attenuation (Down/Up)
14.0 dB / 7.5 dB
Output power (Down/Up)
17.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
93 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

Suddenly really slow broadband

Hi,
since a couple of days I got really slow broadband and cant figure out why, called support and they said they call back today but noone did so I thought I try here.
I swapped microfilters, double checked pcs for any spyware/virus etc, tried my work laptop, using the mastersocket for 24 hrs as requested by the engineer on the phone which didnt make a difference and screwed the frontplate back on and ran another speed test
below is some infos from my router, just 20 mins connected now but already showing some errors not sure how significant they are as I never checked that when all was working fine.
Thanks for any advise and help you can give
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:20:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.7 dB / 23.0 dB
Line attenuation (Down/Up)
25.0 dB / 16.0 dB
Output power (Down/Up)
19.8 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
273 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

the crc up errors are a bug in the firmware.
you have a good 8mb connection with the correct 7150 profile. the problem is your throughput/download which is rubbish.
check your exchange for problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
if there is nothing showing then fill up the form for mod assistance http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Sudden Drop in broadband speed, Used to get 300-40...

I have been having prblems for the last 3 or 4 days now with my download speed just being so slow its becoming unusable... I work from home so need a solid internet connection to work form. I have spoken to BT that gave me the biggest load or rubbish i think i have ever heard and put the blame on my router.
So - I got rid of the HomeHub2 it was causing so much trouble with my VPN's into Work and not opening ports correctly. and i had it replaced with a NetGear DGND3300 - This has been working fine for 6 months or so without so much as a network drop or glitch and has all the right port access for me for work.
My netgear router is displaying back the following stats.
System Up Time 12:31:59
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoE
2170851
3341131
0
3516
48666
12:31:31
LAN
10M/100M
3317014
2214708
0
47139
5296
12:31:55
WLAN
11M/54M/300M
127606
63760
0
2926
156
12:31:40
ADSL Link
Downstream
Upstream
Connection Speed
3776 kbps
448 kbps
Line Attenuation
52.0 db
28.5 db
Noise Margin
13.2 db
17.0 db
Now I would normally donwload at between 300-400 Kb's but for the last few days I am getting a maximum of 20-25 Kb's which is frustrating to say the least.
I have done all the normal things, I rebooted my netgear router, I put my BtHomeHub2 back in, I replaced the filter, I have turned off every device in the house and used an ethernet cable direct to the router from my laptop and still got exactly the same speeds. So has anyone got any ideas? as BT support are just telling me its my Netgear router that is at fault. Even though I am still running off the BtHomeHub2 with the same problems.

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
Please could you use the home hub 2, as its not possible to extract all of the information from the Netgear router.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: Sudden Drop in Broadband Speed and problems wi...

I am having exactly the same problem. Since the 28th my speeds have gone down from 2 - 2.5 mbps to 0.1 - 0.3 mbps. It's awful and I can barely do anything.

I have moved your post and started a new subject to avoid replies for the other subject originator getting confused with replies to you
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

KO8G-sudden surge of error mess(Maintain the settlement rule of the sender)

hi!
we encountered a lot of error message(Maintain the settlement rule), more than 4k, after we run KO8G, this is the first time happened to us. when we checked the PM orders from the error message, most of it came from previous periods even previous years, which are already closed. we can understand if there are posting for the said order for the period, but there is none. why those closed orders with no postings, still read by the settlement? were having a diffuclty of checking it one by one, we only expect less than 100. we hope you can help us.
thanks in advance
vince

Dear,
As found...
Maintain only the FROM DATE... Remove the TO DATE as 10.2010 (Extend the TO DATE)
OR
Create a new settlement rule which is valid in the Period of Execution of settlement
Regards,
Syed Hussain.

SUDDEN SURGE IN BROADBAND USEAGE ACCORDING TO BT

Similar Messages

Maybe you are looking for