Suddenly can't open MS Word 2013 attachment by clicking on it.

When I try to click on an attachment that is a Word document, Word 2013 will try to open, but then says it has encountered an error and needs to close. There is an option to repair, but that doesn't work. This has never happened before and I don't believe that I've changed any settings. Furthermore, I can open Word attachments just fine when they come over my gmail and I can pull up any Word document that I have saved on my computer. Therefore, I don't think it's a problem with MS Word. Any help would be greatly appreciated. I really like this email program. I'm running Windows 8.1 if that means anything.

I appreciate your thoughts. What doesn't make sense is that it worked fine before and I haven't made any changes to my anti-virus program. Now, I'm having an additional problem with the program hanging up every time I write an email. I tried experimenting with safe mode and I still have the same problem. I have a couple of add ons. Do you think that could be the problem?

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