Suddenly can't save any adobe products in a root folder

can only save adobe documents (indesign, illustrator, photoshop) in a main folder and not able to save into a sub folder. thoughts?

... could that be Snow Leopard? (If so, check for any non-alphanumeric characters in your path and file names.)

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I can't install any adobe product the AdobeHelp gets stuck at 26%

Hi,
I can't install any adobe products it just symply will not go past 26% when it is installing AdobeHelp. I have disabled firewall and my antivirus(AVG), the operating system I am using is windows 7 ultimate 64-bit and my spec is I7-3770k, ATI Hd 7770 and 8gb of ram (if that helps).
Please can you fix my problem.
many thanks, Kieran

Hi kjdjflash,
Please reboot the computer in selective startup mode and login by enabling the inbuilt hidden Admin account and then try to install the software.

Can not open any adobe products even pre installed ones on new samsung 15in Ativ9 i5 2014

I have been trying to install AI CC onto my new laptop with no success. I try to run as admin it won't work. I try and delete using Adobe Cleaner software and then re install and it still won't work. Then I tried to open the Adobe photoshop elements 11 that is pre installed on this lap top and that still won't work! I am thinking there is some wrong with my settings on windows 8. Any help would be much appreciated!

first try, http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html
if that doesn't help:
    Un-install all cc including the desktop app
    run the cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.
    Go to: C:\ProgramData\Adobe and find SLStore and delete it.
    Restart.
    Install Adobe CC.

I have just reinstalled Adobe Acrobat X1 and I can't save any PDF's that are emailed to me. I just get "This document could not be saves. There is a problem reading this document (21)" and then when I click OK i get "insufficient data for image" Help!

I have just reinstalled Adobe Acrobat X1 and I can't save any PDF's that are emailed to me. I just get "This document could not be saves. There is a problem reading this document (21)" and then when I click OK i get "insufficient data for image" Help!

More information about this issue can be found here:
https://forums.adobe.com/thread/1672655
A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
Then download each of the individual updates and run them sequentially.
I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
Adobe Reader 11.0 - Multilingual (MUI) installer    AdbeRdr11000_mui_Std
Adobe Reader 11.0.01 update - Multilingual (MUI) installer    AdbeRdrUpd11001_MUI.msp
Adobe Reader 11.0.02 update - All languages    AdbeRdrSecUpd11002.msp
Adobe Reader 11.0.03 update - Multilingual (MUI) installer    AdbeRdrUpd11003_MUI.msp
Adobe Reader 11.0.04 update - Multilingual (MUI) installer    AdbeRdrUpd11004_MUI.msp
Adobe Reader 11.0.05 security update - All languages    AdbeRdrSecUpd11005.msp
Adobe Reader 11.0.06 update - Multilingual (MUI) installer    AdbeRdrUpd11006_MUI.msp
Adobe Reader 11.0.07 update - Multilingual (MUI) installer    AdbeRdrUpd11007_MUI.msp
Adobe Reader 11.0.08 security update - All languages    AdbeRdrSecUpd11008.msp

I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?

I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?
I was a kid when I made a documentary for a school project. I've been trying to figure out how to retrieve the file. 4 years ago, I was able to get the files off the Iomega Zip drive (finally), but I now see the file is saved as a .A4P. There is also a file saved as a .PKG as well, but I don't know how to open this with my Windows 8 COmputer.

.a4p is an Authorware v.4 (Windows) project.
Interesting you have it as a .pkg...usually that's a published-on-a- Mac extension, if I recall.
At any rate, can you put the file up on a Box, Dropbox, FTP, etc...and send me a URL?
I should be able to published it so you can view the project (it would be an .exe).
It can't be converted to anything though - not without manual effort.

Can open any adobe product on windows 8. its always says cannot use this product under a guest account

can open any adobe product on windows 8. its always says cannot use this product under a guest account... this is the licence version of adobe cc master collection. also i did use the product past few months without any issue...

Older trial versions are said to be found at the following sites:
http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
http://technolux.blogspot.com/2011/02/adobe-direct-download-links-less-akamai.html

Installed Yosemite: now can't save any files / ID, Ai, PS. Is this an Adobe issue or Apple issue?

Installed Yosemite: now can't save any files / ID, Ai, PS. Is this an Adobe issue or Apple issue?

I am still on Mavericks and was going to update to Yosemite, but am scared that if I do that I will lose my programs. I am following your question and I really hope that this works out for the both of us. Good Luck!!!

I have a new Nikon D750 sitting on my desk and can't edit the photos with any adobe product? We are in full wedding season and am a little frustrated. Photo mechanics opens them right up to download them. I am using the Nikon software to convert them

I have a new Nikon D750 sitting on my desk and can't edit the photos with any adobe product? We are in full wedding season and am a little frustrated. Photo mechanics opens them right up to download them. I am using the Nikon software to convert them into tiffs. when is the camera raw update coming out. I am not the only photographer with this issue check out all the chatter about it.

This happens every single time a new camera comes out from one of the two big camera makers. Nikon and Canon do not send preproduction units to Adobe, so Adobe has to go out and buy a D750 or whatever from the store to test and profile it before they can update Lightroom. They can't get one earlier than you and I can. The profiling is quite an extensive operation. Other camera makers do send preproduction units, use dng, or do the profiling in-house and there you often get support right from release. If camera makers would finally embrace an open raw format such as dng, this whole problem would be gone but both Canon and Nikon seem to think they live in an upside-down world where their clients only use their software.
Usually the dead period only lasts a few weeks but it is frustrating nevertheless. My only advice is to not buy a new camera at the day of release and expect to have third parties to support it. You definitely should not be buying these cameras right away if your business depends on it. Aperture, Capture One, etc. have the exact same problem. No third party (read non-Nikon in this case) will support the camera from the release date. Some are quicker than other adding support. Adobe is somewhere in the middle of the pack in this respect. Nobody outside of Adobe knows when an update comes out. Could be tomorrow, could be a few more weeks or a month. They might jump straight to Lightroom 6 and never add direct support to LR 5. Sometimes they will first bring out a beta version of dng converter that will convert the new camera's nef files to dng, which will work fine in the current Lightroom before updating Lightroom itself.

Is there any Adobe product that can help me create crochet charts/diagrams?

Is there any Adobe product that can help me create crochet charts/diagrams?

I am not all that familar with Crochet, other than what my sisters and mother use to do 20+ years ago.
What you could do is turn on the background grid and snap to grid. Find a grid size that will work for you (may be easier if you place an image for reference) Then with the pen tool you can create lines that follow the grid (assuming you want to print the grid)
With the image placed you could add text for what color or change the lines color and print it out
Anyway just an idea, it kind of hard to think with out seeing one. But then again if you have book of patterns you could use that as the reference. Just keep in mind that whats in that book is for your own use only, it can not be shared or sold to the public. As the book is protected by copyright laws. Any original work you do that is not in that book, is up to you on what you want to do with it.

Can't save any file with any name-InDesign CC

can't save any file with any name-file DBTmp4376-863643269 is damaged (error code:0)
InDesign CC, OS version 10.9.1
I explored solutions to failure in background task alert which did not work. Been using adobe products since they came on the scene. Nothing like this. Please help.

I'm using version 9.2.
Yes, it started with a new file. Support gave me the solution to save it to my desktop which worked. When I put it back in the original folder and opened/save it would not save to that folder. Created a new folder and was able to open & save to the new folder. That seems to be a workable solution. How a folder can become corrupt is a bit scarey.
In experimenting with solutions I received another error "failure in background task alert" and discovered CS5 problems with background task.
However the solutions for CS5 did not work in my incidence.
I sure would like to prevent this from happening again. If you have any insights please share them. Otherwise I will just accept the experience as another computer workaround and be thankful that I have it.
Thanks for responding.

I am trying to reinstall Dreamweaver CS3 from the CD after having computer issues. Now getting error "You can only install one Adobe product at a time. Please complete the other installation before attempting to install ......." There is no other Adobe

I am trying to reinstall Dreamweaver CS3 from the CD after having computer issues. Now getting error "You can only install one Adobe product at a time. Please complete the other installation before attempting to install ......." There is no other Adobe product installing. I have used the Adobe Cleaner Tool many times and uninstalled other Adobe Products but neither has worked. I have uninstalled/reinstalled this CD version of Dreamweaver several times when changing computers and after having computer issues. A google search of the problem suggested it may be an error related to the number of times I can reinstall this product due to licensing issues. Please help.

A google search of the problem suggested it may be an error related to the number of times I can reinstall this product due to licensing issues.
Absolutely not. You are misinterpreting things. The activation check never happens when just running the installer, only much later. It means what it says - there is another "install" pending/ active on your system, meaning somewhere there is an (invisible) process still blocking things. Either way, since you haven't provided any real technical info, we can't advise specifically. if you are on Windows, you may want to check your task manager and terminate any setup.exe and msiexec.exe processes plus potentially may need to manually fix/ delete some registry keys. For anything beyond that you will have to be much more specific.
Mylenium

Can't save any custom workspaces AE CS6? (recently upgraded to OSX 10.9 rMBP)

Hello -
since transferring my CS6 across to my new laptop running 10.9 -
I can't save any custom workspaces... it's driving me crazy having to move everything around every time i restart AE.
- I arrange the workspace and save it as a custom name - this appears in the menu.
*However* - upon restart of AE - this custom name is no longer there, and the workspace is once again, an old workspace I had, with windows everywhere.
- I can reset STANDARD workspace - but even then - when I change to another workspace, then change back to STANDARD again, it reverts to the older, messsy version of standard workspace i had...
so there's some issue with saving for me....
- I checked 'get info' to see that my workspace related preferences in the library folder had read/write access and even changed that to everyone has access...
After doing this, I got this error below, when resetting STANDARD workspace, saving project, then switching to another workspace - and then switchng back to STANDARD...
it still brought up the messy workspace version, not my newer reset version, and gave this message:
"After Effectswarning: Error parsing properties list from file ".......Preferences/Adobe/After Effects/11.0/ModifiedWorkspaces/UserWorkspace11.xml"
(I"ve also repaired permissions with Disk Utility ( there were a lot needing repair, but none were explicitly adobe, and didn't solve problem on laptop reboot )
I've been trying to find a solution online, without success so far...
Any advice greatly appreciated...
(And I wonder what this problem might have wider ramifications for my version of AE? )
thanks!

I'm having this same problem and yet, I did not migrate my software from one computer to another.
I downloaded AE CC 2014 off of Adobe's installer.
I can't get my workspace to be remembered at all. I can make different workspaces, naming each one. But when AE restarts they are all gone.
Any one else with this problem?
Thanks in advance.

Unable to install any adobe product

Recently I uninstalled my Adobe InCopy and InDesign (CS6) applications using the Adobe installer. Something went wrong with one of them, as it did not properly uninstall CS6 and instead displayed an uninstaller error.
I've been troubleshooting for a couple of days now, installed the Adobe Cleaner tool and used it, went through tons of forum posts and the result is what I can only describe as a disaster.
Currently I am unable to install pretty much any Adobe product as every installer gives an error when trying to run it.
A list of the issues I have found:
- Adobe Application Manager does install, but produces a "Download error. Please contact customer support." with a Quit button when opening it.
- Adobe InCopy CS6 and InDesign CS6 installers fail with the message
- Adobe Acrobat Reader DC hangs on 90% for a while during installing and then says "Installation failed"
- Consequently, trying to download a Photoshop trial also gives the same error when it tries to launch the Application Manager.
- I do seem to be able to download Creative Cloud separately, but when it opens (which takes a while) I just get an eternal spinner.
I'm using a Mac with OS X Yosemite (10.10.2). Previous to the errors I had been able to run Adobe products for over a year without issues.

Hi Koen,
As we are encountering a couple of errors, let’s try to take them down one by one.
Firstly, let’s work on Download error and spinning wheel.
https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
App doesn't open | Progress wheel spins continually
Kindly try these links and share the results so that we proceed further.
Thanks,
Atul Saini

In Blurb trying to upload an album that I have prepared in Adobe, but I can't find any Adobe files that way.

I am in Blurb, trying to upload an album that I have prepared in Adobe ELements 10. To upload I need to navigate in my computer to whatever Adobe folder has the album, but I can't find any Adobe files that way. So I wanted to save the album to
an external drive where I could be sure to find them for the upload
But when I tried to copy the photo album, the dialog box said that the photos will be deleted from the main program. I didn't like the sound of that, so I chose "Backup" which seems to have copied everything from Adobe to my eternal drive, not just the photo album that I want. To make matters worse, but exported folder named for my photo album is not the group of photos that I assembled in Adobe.
How do I upload directly from Adobe the program on my hard drive so I can be sure it is the correct assemblage of photos?

The album photos are just the originals; there are no special copies in the album--it's just a list. Select the photos in the album, then go to File>Export as New Files and send the new copies where you want them.

Photoshop CS5.1 suddenly can't save to main hard drive

This is very strange. In Photoshop I suddenly can't save files to the main hard drive on my mac mini. I get the error "Could not save as [filename] because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders." I can however save files to the secondary hard drive. Other applications can save to the main hard drive just fine.
As a test, in Photoshop I tried saving to the root of both drives. I get the error only when attempting to save to the main hard drive. I have checked the permissions of both drives and they are identical: system R/W, wheel R/W, and everyone R/W.
I have tried everything I can find on the message boards, but nothing works (disk repair, repair permissions, etc). I have also reinstalled Photoshop and get the same error.
any help much appreciated!
thanks,
JC

The problem has resolved itself!
All I did was reboot a few times in my attempts to get Command-R to work (I have a PC keyboard and the "option" and "command" keys are reversed until OS X boots).
Oh, one other thing I did... I logged in as a different user and ran Photoshop and was able to save a file to the main hard drive. Very strange because this guest user has less privilege than my normal login.
JC

Suddenly can't save any adobe products in a root folder

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