Suddenly Cannot Uninstall/Install iTunes :( please help!

After a recent necessary restore, I went to the iTunes shortcut on my desktop to open the application and I receive the error message "that action is only available for products that are currently installed". So I attempted to re-download iTunes, however I am receiving the error message "older version of iTunes cannot be removed. Contact technical support group." (which I assume is this discussion board because I cannot find help anywhere else on the iTunes site.) When installing it attempts to uninstall the previous application, and the message reads "the feature you are trying to use is on a network resource that is unavailable. iTunes.msi cannot be found."
Please advise and help, thank you!

hi Brandon!
here's a good place to start with a 1406:
http://docs.info.apple.com/article.html?artnum=93865
keep us posted on your progress.
love, b

Similar Messages

Error won't let me install iTunes - please help !

When I have tried to download the latest version of iTunes so that I can update my iPhone the software won't install correctly. I even un-installed iTunes and tried from scratch.
I get so far then get the error message "Could not write value to key \software\classics\itunes.m4r verify that you have sufficient access to that key or contact your support personnal".
I'm using Vista and had turned off the spyware software and have administration rights.
Can anyone help please, at the moment I have no iTunes !!!!
Thanks

Could you confirm the full error message and is it identical when you try to install and uninstall?
These permission issues can be tricky.
To start you need to download the iTunes installer from:
http://www.apple.com/itunes/download/
And save it on your PC. ( You may already have done that.)
Try running it with "Run as Administrator". (You can access this by right clicking on the installer.
You can also try running the installer from another administration account.
Failing that, find the key mentioned in the error message using Regedit. I assume it is HKEYLOCALMACHINE\Software\Classes\iTunes.m4r
Right click on it an select permission then advanced. Apart from some other permissions, you should have Administrators and SYSTEM with full control, inherited from ...software\classes and it should apply to this key and sub-keys.
Is that what you have?

Problem Installing iTunes, please help!

I used to be able to have the iTunes before it included video and now I am unable to install iTunes onto my computer. Everytime I try I get this message:
Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Can anyone help me at all?

Hi Fariha I have the exact opposite of what you are experiencing.Mine is in a stopped state and refuses to start. lol. Its in the link below.
http://discussions.apple.com/thread.jspa?threadID=1892032&tstart=0
I might be able to piggy back on your thread. First of all have you triedd stopping the service though task manager? Do that and see if there is an error message. I hope someone can suggest a registry hack that may solve this IPOD service issue.

Can't install itunes, PLEASE Help

Hello! first of all thanks for clicking on this and having a look at my issue.
I have a problem with downloading itunes, it goes all through the installation gets to the end and comes up with this nonsense error message anyone know what this is about? please help, thanks!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Unknown problem installing itunes please help

Hey, im trying to install itunes on a computer and i keep getting the following error
"itunes installer completed, the installer has encountered errors before itunes could be configured. to retry these operations at a later time, please run the installer again"
anyone had this problem or have any ideas on how to fix it?

Hi Fariha I have the exact opposite of what you are experiencing.Mine is in a stopped state and refuses to start. lol. Its in the link below.
http://discussions.apple.com/thread.jspa?threadID=1892032&tstart=0
I might be able to piggy back on your thread. First of all have you triedd stopping the service though task manager? Do that and see if there is an error message. I hope someone can suggest a registry hack that may solve this IPOD service issue.

Error While Installing Itunes (Please help)

Alright, just went on apple.com, installed the newest itunes, and downloaded the setup, started the installation, and it stops at one part that says stopping services. Now i have no clue what that means or what its doing, but after about 10 minutes it pops up a message that says.
Service
'##IdString1.6844F930_1628_4223_B5CC5BB94B879762##' (Bonjour Service) could not be stopped. Verify that you have sufficient privileges to stop system services.
[Retry] [Cancel]
Now, ive retried it and it just does the same thing. Please someone tell me what to do. Ive completely cleared every single thing that had to do with itunes off my computer then redownloaded and installed it. Nothing works. I am on the admin account on my computer, and always will be, so nothing different there. I had itunes before, and it worked, but it stopped opening, like i could click it and it would act like its loading, then nothing would open. So i tried this today and this is what ive been getting for the past few hours. Please respond ASAP.

Use that MS installer cleanup to get rid of iTunes first, then QuickTime.
Actually, I should back up. Go to the article I link below, and scroll down to the section
*General Installation Troubleshooting*
Important: A majority of customers experience successful iTunes installation after completing these troubleshooting procedures. If one does not help, proceed to the next.
-Completely Remove iTunes and QuickTime (Click to show)
-Empty your Temp directory and restart (Click for more)
-Clean up iTunes installer files on the computer (Click for more)
-Download QuickTime Standalone Installer (Click for more)
-Disable other conflicting software (Click for more)
-Make sure your folder names don't contain strange characters (Click for more)
http://docs.info.apple.com/article.html?artnum=93976

ITunes .dll error. I can't use, uninstall, install iTunes - NEED HELP!

I can't even start up iTunes anymore. I get "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I can get details on the error but it's all Greek to me. Any insights/thoughts? Your help would be most appreciated!
ibm t40 Windows XP Pro

If iTunes is crashing, why don't you send a crash log to those lazy Apple engineers.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log" If there's already a file there, it most likely has multiple crash logs in it (new crash logs are just appended to the end of the file). So, delete this file. This will make sure you're not sending extra information I don't need. These crash logs are text files, so you can open them in notepad or whatever to see what information you're sending.
So, get the machine setup to collect crash logs, do the thing that makes iTunes crash. You need to send that file to our buddy Roy. Make sure that you include:
(1) the drwtsn32.log file.
(2) the link to this thread.
(3) a one line description of your problem, i.e. "iTunes crashes on launch".
(4) the username that you're using here in the discussion boards.
Roy is getting a little swamped with messages and needs to make sure he gets all the information. And if he doesn't get that information, the message is just going to get dropped on the floor.

I tried to install ios7 last night and the screen is now on itunes with the usb symbols Plugged the ipod into the laptop where itunes is stored. Tried to restore only to be advised that a 3194 error has occured cannot get any further please help!!

Hi I tried to install ios7 last night and the ipod touch now has a frozen screen with the itunes logo and the usb logo I plugged the ipod into my laptop and tried to restore only to be met with the message 3194 error cannot restore this ipod please help thanks

Hi. The two user tips both describe a sequence of steps that should get your library from the point where it threatens to wipe data from your device to where it is syncing normally, while recovering as much information as possible. It may still be necessary to wipe and reload the device but this should only take place once all the data that can be recovered has been recovered.
Doing step 1 of 8 and then complaining things aren't the way you want them to be yet strikes me as premature...
Since you appear to have all your media content, and we are discussing an iPod classic, not an iOS device, the main worries are already taken care of. What's left is ratings, playcounts, playlist membership and checked status. Since your device holds only part of your library at best you could only recover the missing data for the content that is on the device using third party tools.
Recreating the previous checked/unchecked status of every track in your library from where you are now may not be that easy. Syncing with selected playlists has many advantages, one of which would have been that you would have a named playlist that could have been retrieved by 3rd party software if you had used this method.
You haven't explained what caused your problem in the first place, but if you have a Previous iTunes Libraries folder holding old copies of your iTunes database (generated with each iTunes update) then it would be possible to restore the most recent of these and then update the library with any changes in your media folder.
BTW Apple doesn't offer free support for this kind of issue with iTunes.
tt2

I'm getting an error message on Windows 8. Missing apple application support. Itunes will not install. Please help!!, I'm getting an error message on Windows 8. Missing apple application support. Itunes will not install. Please help!!

I'm getting an error message on Windows 8. Missing apple application support. Itunes will not install. Please help!!, I'm getting an error message on Windows 8. Missing apple application support. Itunes will not install. Please help!!

You probably need to either uninstall and reinstall itunes or to download the apple application support by itself
you can download the itunes http://www.apple.com/itunes/ here
then to do a complete uninstall / reinstall follow these instructions http://support.apple.com/kb/ht1923
you could also use 7zip to extract the individual installer for apple application support from the itunes setup file http://www.7-zip.org

HT1918 Can't burn music I purchased months ago, I could only burn the 4 cuts I bought this evening,6/9/12 message said originals cannot be found? Please help itunes would not let me buy a second time, thats a good thing but Im trying to make a music CD an

Can't burn music I purchased months ago, I could only burn the 4 cuts I bought this evening,6/9/12 message said originals cannot be found? Please help itunes would not let me buy a second time, thats a good thing but Im trying to make a music CD and itunes will not let me? The music is in my music file but will not let me burn them ! really I tried over and over, now Im just frustrated !
Please find the original's purchased, my name and email have not changed. Thanks for your time and consideration.
Jeannie
7024503288
[email protected]

Fixed. /Users/x/Library/Application Support/SIMBL/Plugins/AirKeysInputManager.bundle got corrupted by a badly installed safari extension. Deleting this, then reinstalling adobe air did the trick. I wasn't thorough enough on my first try, it was tricky to find everything associated. I had to look for files in the console log then search for them. Spotlight was missing some deep files, EasyFind worked better for me.

I keep trying to buy a song on the itunes store but every time I enter my apple id it says "Cannot connect to iTunes store" help please!

I keep trying to buy a song on the itunes store but every time I enter my apple id it says "Cannot connect to iTunes store" help please!

Hello seth53,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best of luck,
Mario

HT1420 I have the new version of the macbook pro and I cannot find authorize this computer anywhere on itunes. I have read the directions multiple times and still cannot find it. Please help!

I have the newer version of the macbook pro and I have read the directions on how to authorize your computer to let you download previous song purchases from icloud onto your laptop, but I cannot find where it says "authorize this computer" at all. I have looked for it everywhere and still cannot find it. Please help!

Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

Just downloaded itunes when i try to open itunes it keeps coming up itunes library itl cannot be read because it was created by a newer version of itunes please help!!!

just downloaded itunes when u try to open library keeps coming up itunes library itl cannot be read because it was created by a newer version of itunes,please help !!!

You posted in the iTunes for Mac forum, by the way.
Troubleshooting iTunes installation on Mac OS X - http://support.apple.com/kb/HT2311 - read section on Opening iTunes for information about running multiple copies of iTunes.

HT3743 I purchased an iphone 3g that was to be open to any carrier, I went to restore it to my itunes account and get a 1015 error, can this be fixed. I am new to the iphone and like the product but cannot buy new. Please help. THANKS

I purchased an iphone 3g that was to be open to any carrier, I went to restore it to my itunes account and get a 1015 error, can this be fixed. I am new to the iphone and like the product but cannot buy new. Please help. THANKS

You got ripped off. You bought a hacked/jailbroken phone. That's what error 1015 means. Return it and get your money back if possible and buy a phone from a legitimate source.
Discussing jailbroken / hacked phones is forbidden by the terms of service. Jailbreaking / hacking voids any warranty and forfeits your right to support here or from Apple. You can not get help here.

My install of maverick failed as disk is damaged and cannot repaired. I tried to erase disk but got error that disk cannot be umounted. Please help! Thank you very much.

My install of maverick failed as disk is damaged and cannot repaired. I tried to erase disk but got error disk cannot be unmounted. Please help. What can i do? Thank you very much.

First have you got a backup of your data? If not try to get one now while you have some access to the drive. The drive is probably faulty and will need to be replaced, without the backup you risk losing the data.
Have you a bootable external USB drive with Mavericks on it, if so boot from that and try and repair or erase the drive and reinstall Mavericks.
If you don't have Mavericks on an external drive, boot from you Leopard DVD ( I am presumimg your profile is correct) and run Disk Utility from there, you may be able to erase the drive and reload Leopard. You can then install Mavericks. Even if all that works you will most likely need a new drive in the near future.

Suddenly Cannot Uninstall/Install iTunes :( please help!

Similar Messages

Maybe you are looking for