Suddenly going at a snails pace Apple, ISP or Phone Company?

Hi,
My internet connection has been very unpredictable recently. The contract I have with my ISP is for 100MPS service and I was usually getting under 10MPS and now I'm barely getting 100KPS. What happened?
I called Apple, they asked some questions and said to call the ISP; I called the ISP, they asked some questions and told me to call the phone company; I called the phone company and got irate when they told me to call Apple again and so they sent someone to my home today to change the router and check the lines -- all is okay.
In fact, when the guy plugged his Windows based machine directly into the router he got 80-90MPS but when I connected with both AirMac and directly with a LAN cable I got 6MPS download/2MPS upload from the same speed test site. He said to call Apple. When explained the situation he threw up his hands and gave up. He wasn't being rude he just really had no idea what to do.
Does anyone here? Apple won't be open for me (here in Japan) till Monday. I'd at least like to sound like I know what I'm talking about when I phone them.
My router is RT-S300SE and my phone company is NTT, the ISP is OCN.
Any ideas?

Apple is not here.
We can't help you here because we are users just as you are.
You are going to have to escalate this with Fedex. Call and ask to speak to manager.

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