Suddenly I can't open any email attachments in MSWord, Excel or Powerpoint format

I have been using my  PC with Windows 7 and multiple browsers (IE, Chrome & Firefox) I have experienced the same problem on all three browsers.  For the past week, whenever I downloaded a MSOffice formatted attachment I can download it or
save it but when I attempt to open the attachment I get an error message that say's "Word, Excel or PowerPoint has experienced an error and cannot open this file---check for file or drive permissions...or open with text recovery converter. 
If I save the document I can click on "Properties" and then click the "Unblock" box and open normally.  This takes forever and is a real pain---any ideas on how to restore my system? 

Hi Diamond,
Which version of Microsoft Office Programs have you installed? What’s version of those attachments. Are they outlook’s attachments?
Please check your settings:
Open the control panel, open the administrative tools;
Choose “Component Services ” and open;
Expand the Component Services and choose “Computer”;
Right click “My Computer” and select “Properties”;
Select the “default properties”  tab and set as the following:
Default Authentication Level :Connect
Default impersonation Level: Identify
Finally please confirm your problem.
Meanwhile, you could refer to this link:
http://support.microsoft.com/kb/2387587/
Best regards,
Karen Hu

Similar Messages

  • Can't open PDF email attachments from mail app. (iOS7, iPad2)

    Since upgrading to iOS7 I cannot open PDF email attachments from the "Mail" app. The attachment appears as a "tap to download" icon, after downloading it appears as an image of the first page of the PDF. An extended press of the PDF image results in "save image" and "copy" options, but no "open in" option.
    I have tried closing and re-opening mail, restarting the iPad, several different attachments. Still no "Open in" option.
    Any help with this?

    I work in a support organization and we've seen variations of this issue develop on various iphones and ipads with ios7.  Oddly, not everyone is experiencing this, just some people.
    In my own case, I simply downloaded Acrobat Reader for free and can read the things fine.
    We use an exchange activesync email server and when each email comes in it indicates at the very bottom that it has been downloaded as plain text and to click to download the entire message.  I've tried clicking to download and not clicking and I can read the PDF either way.
    In my own case I can view PDF files and/or also save them by pressing and holding the icon of the PDF in the email.
    The other thing one of our end users noticed: if she emailed the PDF directly to her iPhone5 and iPad it would not be readable but if she forwarded it to her offsite Yahoo account and then forward to her corporate email it would open.
    I think there's definetely something going on with the formatting of the PDF (was it created by a true Adobe PDF distiller or one of the many clones?), what email application attached it? (Outlook, Eudora, IOS Mail, etc) and how many PDF reading apps are on your IOS devices?
    For instance I have the default PDF reader, iBooks, Kindle, Adobe Acrobat Reader, and there may be others that I don't even know has PDF capability.   Only Apple probably has a good idea of how many apps utilize this.
    Message was edited by: aliensporebomb - clarification

  • 710: Can't open/save email attachments. Please hel...

    Hello!
    I am brand new to the Nokia 710 and I have my AOL email account linked up to the phone. I am able to send and recieve emails just fine.
    My problem is that when I try to open/download any attachments like a Word or PDF document that are in the emails, they never open. They start to open but never do. I can open these attachements on my old Palm Pixi rather quickly and without any trouble so I know it is not the files that are the problem.
    I've searched both this USA forum and the UK one and didn't see anyone else with the same issue... so did I not set up something properly with the phone?
    Many thanks.

    Sorry to take a little while to respond back. I had to open a Yahoo account and then send an email with attachments to it and open the account on the Nokia phone to test it...blah, blah, blah...
    The outcome... Yahoo works. Very quickly too. I tested two Word Docs and a JPEG.
    I also set up a personal email account I have from a register.com domaine name (an IMAP, have no clue what that means) on the phone to test and... I can open the documents and the photo as well.
    So, my question is why is it not working with AOL???
    I know I'm and old dinosaur and it shows my age that I still use AOL and all, but I would hate to have to switch email addresses now just because I can't open attachements on this phone.
    Any clues?

  • Adobe 2.0 Can't Open PDF Email Attachments

    Hi. I am using WM5 on an HTC Wizard (Cingular 8125). I installed Adobe 2.0 for viewing PDF's and it works great. The only problem I have is that I get an error every time I try to view a pdf that is an email attachment.
    When I open an email with a pdf attachment, I tap the attachment and Adobe 2.0 starts up. I then get the following errors:
    "The file is damaged, but is being repaired"
    "There was an errror opening this document. The file is damaged and could not be repaired."
    If I try to save the pdf attachment and then view it I get the same two errors listed above.
    If I copy the pfd attachment from my PC to the device I can open it, but I suspect that is because some type of file conversion has taken place.
    Should I be able to view pdf attachments on my device using adobe 2.0 or will the pdf attachments always need some type of coverting before I can view them on my device?
    Adobe 2.0 works great, but so far I am unable to view pfd email attachments.
    Thanks for the help.
    Rob

    >>> The .pdf must be transferred from a PC into the mobile device folder and conversion must take place in order to view the file on the mobile device. <<
    There are likely a number of ways which will render pdf's non viewable on ppcs... some thoughts on this specific issue;
    The activesync "plugin" is a "tagger" subject to failure... if the file can't be directly opened from the file menu of ppc reader, it is likely another problem.
    ppc reader is acrobat 5... most pdf's are created with "backward compatibility" but it's also possible that the original generator specified acrobat 6 or 7
    The "file associations" are often wrong with respect to pdf files... attachments apparently have another level of file association, so, before making any conclusion, save the file to the "My Documents" folder, start reader and open the file using the ppc reader's file menu.
    >>> it would be nice if Adobe and Microsoft could put their heads together to straighten this out. <<
    Remember something said long ago about "when pigs fly" ;-) ...we are on our own as there is zero evidence that anyone from adobe even reads these posts, and then you have to couple that with the fact that reader users are not adobe's customers... they have almost zero incentive to address ppc reader problems... wanna do something about it... get a major full acrobat user to complain to adobe that their pdfs are not really ppc readable.
    Beverly Howard [MS MVP-Mobile Devices]

  • After upgrading I can't open any emails in my lotus notes

    I log into my work lotus notes email from my home using mail.mutualofomahabank.com. I have never had a problem in the past. It worked great. Now that I upgraded muy mozilla once into my lotus notes and go to open an email I get an error message and the email will not open. I had no trouble prior to upgrading. I tried to uninstall Mozilla and re-install, but the same version installs and the same problem happens. How do I fix this or revert back the the old version on Mozilla?

    What is the error message that you get?
    What versions of Firefox did you have before and after?
    When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
    (1) Bypass Firefox's Cache
    Use Ctrl+Shift+r to reload the page fresh from the server.
    Alternately, you also can clear Firefox's cache completely using:
    orange Firefox button (or Tools menu) > Options > Advanced
    On the Network mini-tab > Cached Web Content : "Clear Now"
    If you have a large hard drive, this might take a few minutes.
    (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
    * right-click and choose View Page Info > Security > "View Cookies"
    * Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
    In the dialog that opens, you can remove the site's cookies individually.
    Then try reloading the page. Does that help?

  • Allone windows 8.1 can't open some email attachments

     Only a few weeks old a new purchased All One, windows 8.1, and cannot open some e-mail attachments.
    Please can you help me.  I don't know if there are any restrictions put in place or if I have to activate something on my computer.
    Thank you.

    hi Andrew007,
    Welcome to Lenovo Community Forums!
    Your computer might not have the application or Software to open the Document.
       What error are you getting when you open the attachment.
    Do you know what type file the attachment is, like
      Doc files can be open by Microsoft word.
      Mp3 by Windows media player
    Let me know your findings
    Cheers!
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • I always update my iPad without any problem , but this time for the iOS 7 , it is still downloading from yesterday more than 24 hours and as a result I can't open any email . So can you help me or tell me what went wrong

    I always update my iPad without any problem , but this time it didn't work out . My iPad 4 is still downloading from yesterday and I can not meanwhile open any website or any mail . Can you tell me what went wrong ??

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • I can't open any emails, but my Internet works well. Any hints, or do I need a "genius" at an Apple store?

    My mailboxes seem frozen, I can't open anything up, but my Internet is working.  Any suggestions?

    Try resetting the device: Simultaneoulsy hold down the Home and On buttons until the iPad shuts downs completely. Ignore the Off slider if it should appear. then turn the iPad back on.

  • Can get into my hot mail account but can not open any emails or delete any nothing works. can get into hotmail on explorer but not firefox. everything else works on firefox not hatmail .

    Well I get into msn hotmail can look who is sending me messages bit can not open the message?

    Hello Steven Gordon1,
    The article linked below details how to utilize the Connection Doctor in Mail to diagnose and correct issues with your mail accounts.
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/TS3276
    Cheers,
    Allen

  • Can't Open PDF Email Attachments

    I have a Treo 650 with ATT/Cingular service. I am unable to open PDF attachments to email (use Versamail and a POP3 server). I can see the attachments, when I click on the message "Do you want to accept (file name)... I reply "Yes" and receive an error message "Failed to receive beamed document." When I hit choice "OK" I get this error message "Error: Database: corrupt database 0x0209". I have unistalled and re-installed Adobe Reader 3.05 for Palm OS from both my Treo 650 and my laptop several times and I still get the message.
    What is really weird is that if I Hot Sync an Acrobat Reader PDF file from my laptop to my Treo 650 I CAN view the PDF - it is only getting them from email to open that is the issue. I can open other types of file attachments from email (WORD, Excel, ...) Any ideas? ATT could not help.

    The files aren't corrupt. The problem is that Adobe Reader for Palm is a two part system. The actual Palm Reader is a relatively small program that is designed to work on versions of the Palm that don't have memory cards, and therefore can only handle files in the special Palm database format.
    The general philosophy is that, the small screen and possibly the small memory (on some Palms) is not appropriate to the presentation of print images, therefore the documents are reflowed and displayed using the Palm's native fonts.
    Reflowing requires that the PDF file be marked up with the logical structure of the document, not just the layout. That is a recent feature (tagging), done to allow reading by devices like screen readers for the blind, and most documents don't have it done at source, so the part of the reader than runs on Windows usually has to attempt to do this. Doing it is complex, because it involves making inferences about the intent of the layout.
    Also, to reduce the load on the Palm part of the code, all images are converted to bitmaps.
    Finally, as noted above, many Palms at the time the software was written, many Palms did not have memory cards and therefore could only handle files in PDB format, so the Windows part of the code wraps the file up as a PDB when you properly hot synch it. That involves adding to the file, it is not just a renaming operation.
    It could be argued that processing power, memory, and the ubiquity of memory cards, now mean that vector graphics could be used directly and the files no longer need a PDB wrapper. The arguments for tagging still hold, though, although some people might prefer to scroll a 150x150 window. Adobe do not seem to have worked on this software for many years.
    I believe it is possible to use third party tools to recover the .PDF.PDB and then successfully email that, but on receiving it, you must put it in a Palm applications directory, not in a directory for normal files.

  • Firefox v22 can't open any emails in Outlook, Internet Explorer works, problem started july 19, 2013

    Firefox v22 since July 19 cannot open emails or look in folders in MS outlook. Internet Explorer works ok. I reinstalled v22 of firefox but no change

    Hello,
    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
    Thank you.

  • TS3899 after updating to iOS 6 I can't open any email from safari?

    Updated to ios 6 last night but now I can't check email on safari. It says I've timed out. But it says that no matter which email account I'm trying to use. Thanks

    Well, I would still try it out on another network to perhaps isolate the issue to your own home Wi-Fi network. It nothing else, head to Settings -> Safari and clear out the cache, history, and cookies. Then reset your device by pressing and holding both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
    Once you are connected to Wi-Fi again, try logging into those email accounts.
    B-rock

  • Can't open any attachments from my email since installed Firefox 10.

    I updated to Firefox 10 about 30 minutes ago and now I am unable to open any email attachments. Please help.

    Which email provider? What attachment type is it?
    If this solved your issue please click solved it! So we can help others out too.

  • I am unable to open any emails or any folders (aside from my inbox) in Hotmail when using Firefox. What do I do?

    Starting about mid-day yesterday, when I sign into Hotmail using Firefox, I can get to my inbox but I can't open any emails or go to any other folders. This is only when using Firefox - Internet Explorer works perfectly fine. My Firefox updated itself a couple of days ago and was working fine until yesterday at about 4:30 - 5:00.

    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    * Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    * Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode

  • I updated to iOS5 weeks ago; but suddenly I can't open the mail, contacts, calendar settings and I am not getting any email to my iPad2 AND it keeps trying to connect and it is runnijng the battery down...any help?

    I updated to iOS5 weeks ago; but suddenly I can't open the mail, contacts, calendar settings and I am not getting any email to my iPad2 AND it keeps trying to connect and it is runnijng the battery down...any help?
    I already tried rebooting, and I tried hooking it up to itunes as well, no luck there either.

    Try to reset all settings.
    Settings > General > Reset > Reset all Settings.  It won't delete your data.
    When you say reboot, do you mean you pressed the home and sleep button at the same time until it restarted? 

Maybe you are looking for

  • Adding annotations throws off Table of Contents links

    I asked this a month ago and got no responses...Help is critically needed. When annotations are added, the bookmarks seem OK on authoring machine, but once PDF is opened on another machine, everything thrown off! I'm involved in a paperless pilot pro

  • Loaded external swfs with transitions

    I need help getting my loaded swf files to play the "out" transition before the next movie loads. I have a main swf with 5 buttons (movie clips) that load external swf onto the stage. package     import flash.display.MovieClip;     import flash.displ

  • Sports MP3 Pla

    considering getting a muvo sport c00 http://www.creative.com/products/product.asp?category=23&subcategory=25&product=079 4 cos i want a decent flash mp3 players with an arm strap to wear when jogging, any other players i should look at and how does i

  • Satellite C660-171 - Bluescreen and can't start Windows

    Hello So I start my laptop up put password in then get a blue screen DRIVER_IRQL_NOT_LESS_OR_EQUAL then it boots to the start in screen so I go in safe mode then I get blue screen again which says problem been detected Windows shut down! So how do I

  • I have lost a forward from my inbox. I printed from it & its now gone.

    My wife transferd an email form our son on her ipad and she forwarded it to me so I could print it on my desktop machine running thunderbird, this I did. I then moved the email to a new folder on thunderbird. When i come dack to the folder later I co