Suddenly my iMac will no longer open PDF files. I am not very good at technical details and sure need help. I can't open my bank statements.
Can anyone help?
In that case, instead of trying to open the PDF in a web page, right click the link and download the linked file. At least then you can read it.
I don't know what you may have changed. It may have been them changing something on their end, not you. You might create a new user on your Mac to test with. If you can read it in Safari from the new user account then you know the problem is something related to your user account. If it doesn't work there it is either nothing you can fix or it is a system-wide problem.
Similar Messages
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Im not very good at troubleshooting, but I have played around with the system preferences. My airport connection is fine as well as the ethernet. Firewall says its not connected, (im not sure if that matters or not?)
I have subtracted my network from the list, restarted, and then put it back and and restarted...nothing seems to be working. Iam in the middle of a correspondace course and i really need my internet back...any suggestions would be greatly appreciated!
Thank youCould be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Then GULP, check for this...
Flashback - Detect and remove the uprising Mac OS X Trojan...
http://www.mac-and-i.net/2012/04/flashback-detect-and-remove-uprising.html
In order to avoid detection, the installer will first look for the presence of some antivirus tools and other utilities that might be present on a power user's system, which according to F-Secure include the following:
/Library/Little Snitch
/Developer/Applications/Xcode.app/Contents/MacOS/Xcode
/Applications/VirusBarrier X6.app
/Applications/iAntiVirus/iAntiVirus.app
/Applications/avast!.app
/Applications/ClamXav.app
/Applications/HTTPScoop.app
/Applications/Packet Peeper.app
If these tools are found, then the malware deletes itself in an attempt to prevent detection by those who have the means and capability to do so. Many malware programs use this behavior, as was seen in others such as the Tsunami malware bot.
http://reviews.cnet.com/8301-13727_7-57410096-263/how-to-remove-the-flashback-ma lware-from-os-x/
http://x704.net/bbs/viewtopic.php?f=8&t=5844&p=70660#p70660
The most current flashback removal instructions are F-Secure's Trojan-Downloader:OSX/Flashback.K. -
My iMac will no longer import .jpg files. With either iPhoto or image capture
Can someone tell me why iPhoto and Image Capture say that .jpg is no longer a supported format. I've imported hundreds of photos from my camera before and now I can't. I noticed this after I had placed the SD card in my Panasonic Viera TV to view the photos. Is it possible that the TV screwed up the formating on the SD card? I'm still able to view them on the camera, but unable to import them.
Try this: launch iPhoto with the Option key held down and create a new, test library. Import some photos and check to see if the same problem persists. If the problem does not repeat itself in the test library then your current library is the culprit.
If that's the case try the following: make a temporary, backup copy (if you don't already have a backup copy) of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory. -
When i hold down any key my cursor will not move at the same time and i need help!
the title says it all, its a major problem while gaming and i would appriciate suggestions on how to fix
Model of a laptop? And are you sure that you're not trying to play games on a touchpad? Are you using an external usb mouse?
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Suddenly Can't Open PDFs in Firefox. Starting about three days ago firefox will no longer open any PDFs. I get a blank page in a new tab. Nice timing, with finals and everything where I need to view PDFs of practice tests.
Mozilla Firefox did not do their job, here. I am an editor and am constantly online. Now, I have to go to Safari to download PDFs. I reinstalled an earlier version of Firefox to get rid of the problem, but somehow Firefox has deactivated my PDF download feature. This is a total wreck and I am so angry I could spit. Stop launching new products until you have fully tested them. Customers are not your guinea pigs. Please fix this now- and fire a few idiots on the way- the ones who let this happen.
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Just updated my iMac to OS X Yosemite and my Photoshop will no longer open. Pop up message informing, Some of the application components are missing from the Application directory, Please reinstall the application. I have the pay monthly package and don't know where to start.
Do as it says: Reinstall the program. Run the cleaner tool and let CC app do the magic.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
Suddenly my imac will not open e-mail attachments. It scans for viruses. When I hit "continue", nothing happens.
The problem most likely is the antivirus application. My recommendation would be following the developers instructions, uninstall the application. Most antivirus applications tend to create more problems than they solve. The best thing you can do for your system is to run Software Update frequently and let Apple's security handle any issues. I'd also strongly recommend you carefully read Thomas Reed's Mac Malware Guide.
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Pages 5 document will no longer open in pages 5
I upgraded to Mavericks a few days ago and afterwards, I had both Pages '09 and Pages 5 in my dock, instead of one of them being in the applications folder. They are both still in my dock. I have looked briefly at Pages 5 and determined that, at this time, I prefer Pages '09. All of my documents were created in Pages '09 and now they will no longer open in Pages '09. (Some will, and I don't know what the difference is between the ones that will and the ones that won't) When I try to open one, it either opens, no problem, or I get the message "The required index.xml file is missing." This message is in a rectangle with an icon representative of Pages '09 (the inkwell). Since it has this icon, I'm assuming that I was trying to open it in the Pages '09 version, which is what I intended o do. Since this didn't work, I tried to right click and "Open with Pages.app (4.0.5)" and got the same message. I was a little afraid to try to open it in Pages 5, since I've heard rumors that this could ruin the document. I would like to be able to use either of the apps but, since I apparently can't do that, I gathered my courage and opened a document in Pages 5. Everything seemed to be okay, so I opened a couple more. One of them, I even was able to edit with no problem. But when I tried to open it again hours later, I got an error message saying ". . . can't be opened because it is from an "unidentified developer". What's going on here? The only people involved in this document are Apple and me. What "unidentified developer" are they talking about? And why was it fine, then a few hours later it was not accessible? If I'm forced to use only Pages 5, I guess I can live with that, but it seems as though I will have to live in constant fear that, at any time, my document will not open. I've read about a lot of other people who are having problems, too, but not this particular one. I'm at a loss and, like everybody else, I have important documents that I need access to. I'm using an iMac and 10.9.4. What to do?? I need my stuff!
1. You have allowed Apple to auto-upgrade your Mac
Turn off auto-update here:
Menu > Apple > System Preferences > App Store
2. The Icons on your dock are Aliases not real apps
They point to where the apps really are which is:
For Pages 5.2.2 in your Applications folder
For Pages '09 in your Applications/iWork folder
3. You are alternately opening documents randomly with either version of Pages
Both Pages have the same file extension .pages and there is no certainty as to which version opens them when you double click on a file.
right click on the file and choose which version you want to open it
4. Pages '09 can not open Pages 5 files
Pages 5 can not open Pages '08 files, and will convert and change Pages '09 and Word files.
It will also auto save opened files into its own format.
You can export these back to Pages '09 if you need to:
Menu > File > Export > Pages '09
5. Yes Pages 5.2.2 is a marked downgrade
Pages 5.2.2 has a few improvements but has had over 110 features removed and is buggy.
Sooner or later you will not be able to open a file or have it damaged in some way and it has a complex obscure file format largely incompatible with everything else, so you will not be able to rescue the contents of your file. If Pages or some third party server/eMail don't trash your file, eventually Apple will do it for you as it did when it released Pages 5 last September. I recommend using Pages '09 for the time being whilst you look for viable alternatives, some are here already and some are on the way.
For further information about what has happened:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=0882463378700 abf43a0f2433506bbbc&mforum=iworktipsntrick
Peter -
Hi there,
I have installed the newer version of iTunes, and it will no longer open when I click on the desktop icon, or use the Start/Programs/iTunes/iTunes. All I see is the hourglass for about 2 seconds, and then nothing. I have uninstalled and re-installed many times.
I have also read thru some articles here and have tried:
Go to My Computer\Tools\Folder Options\View and then choose "View All Hidden Files". Click OK. In My Computer, go to these files- local disk C:\documents and settings\all users\application data\apple computer\itunes\sc info and inside that is a file called SC Info.sidb and delete that. Check back to see if it opens after you complete that.
Still nothing works
I have disabled both Spyware and Sygate Firewalls ~ still nothing. I am unable download any music to my iPod at this time.
If you could offer some other suggestions, I would really appreciate it ~ or even if I could re-install the original version of iTunes, but don't know where this could be found.
Thanks
Windows XPHi, I've just managed to solve the same problem on my PC running WindowXP. As a clarification: I do NOT have Norton Security etc. or Norton Anti-Virus etc. installed; my search on these forums have revealed that there are problems associated with the above progs. In any case, a summary of the problem:
*Installed the iTunes package which came on disc for my iPod nano. Upgraded/Downloaded etc, etc, per instructions.
*Upgraded to iTunes 6.0.4.
* Launched upgraded iTunes. It worked. I was happy. I fiddle around with my new, fancy gadget.
* I go to work and then return. Attempted to launch iTunes. It didn't work. Fiddled around with running programs. iTunes suddenly came to life. I was happy.
* I shutdown iTunes.
*Attempted to launch iTunes again, didn't work - mouse shows 'busy' animation with hourglass then resumes; iTunes doesn't start-up. I was unhappy.
*Attempted to launch quicktime, same result - doesn't start-up. I was puzzled.
*deleted the SC info.sidb file as you have done, attempted to launch iTunes and quicktime, unsuccessful. I was unhappy.
Solution (at least, for me)
* I decided to risk utterly destroying my computer.
* Uninstalled quicktime.
* Downloaded and installed quicktime standalone.
* Rebooted.
* Tested quicktime - launched, and was working.
* Attempted to launch iTunes - no-go.
* I scream "you shall not defeat me!"
* Via control panel->Add/Remove Programs, I uninstalled iTunes.
* Rebooted per on-screen instructions.
* Reinstalled iTunes 6.0.4.
* Attempted to launch iTunes - launched successfully. I sighed in utter, complete relief.
Some oddities with my install: I didn't select iTunes as the default player for my music files, I don't quite know how this changes things; I suspect it doesn't.
Anyway, I rebooted about 3-4 times to test if iTunes would continue launching. It seems to be working fine. Knowing how fragile software is, however, it's bound to fall apart again. Or maybe I'm being pessimistic.
Windows XP Pro -
I have used Image Capture to scan images/documents and then saved them as either PDFs or PNG files. For some reason, just this past week, Image Capture will no longer save the file. It scans, and the Scan Results window pops up, but it won't save file.
The file name has no special character in it, just letters and no spaces.
I have done this in the past and it has worked, but now it will not.
I have not upgraded any software, that I am aware of.
After scanning, the Image Capture pops up the Scan Results with the file name in the window, but neither the Scan Results nor the Image Capture window responds to inputs. The Image Capture window is frozen, with only the "Overview" and "Cancel" buttons active (but non-responsive).
Is this a software issue or a scanner hardware issue? I am using a HP Photosmart C6200 series printer/scanner on a network using a Time Capsule airport.
Thanks.I had the same problem.
Got a 90% fix. Apparently the Mavericks preferences won't work with Yosemite, so I just deleted the Image Capture preferences.
Unfortunately, the "Scan to" folder seems to be permanently set to the Pictures folder.
1. Quit Image Capture
2. Go to Finder > Go > Home, which opens up your home folder (named after your user name)
3. Open Library > Preferences > com.apple.ImageCapture.plist - Drag this file to the Trash
4. Start "Image Capture", click "Details" and change all your settings as you prefer
5. Quit and restart "Image Capture". Notice it remembers all your settings except "Scan to" folder. It insists on saving to "Pictures".
That's as far as I was successful. I tried changing the "Scan to" folder to "Desktop", but on launch, Image Capture always sets it back to "Pictures".
This is what I tried:
6. Download and install "Pref Setter" from http://www.nightproductions.net/prefsetter.html
7. Quit "Image Capture". Right-click on "com.apple.ImageCapture.plist" and open with Pref Setter.
8. Search for "Pictures", which finds "~/Pictures" (the tilde character at the start means your home directory).
9. Double-click on "~/Pictures" and change it to the folder you prefer. I like "~/Desktop"
10. Choose File > Save then Quit from Pref Setter. Note that re-opening the plist file still shows "~/Desktop"
11. Start up "Image Capture" -- on startup, "Image Capture" sets "Scan to" folder to "Pictures"
I consider this a bug. -
My hard drive desktop suddenly will no longer hold or maintain the icons in place when I shut down and restart. The icons all change positions, alphabetically. Just started happening. I prefer the icons to a list format. Concerned this might be a symptom of a larger problem. Any thoughts?
revmandanIt's normal for the icons at the top level of the startup disk to revert to the same arrangement every time the Finder is relaunched. If it's important to you to arrange those icons in a persistent way, proceed as follows.
Back up all data.
Open the Info window on the startup disk (labeled "Macintosh HD" unless you gave it another name.) Click the lock icon in the lower right corner of the dialog and authenticate.
In the Sharing & Permissions section, click the plus-sign button to add an entry to the access list. Give yourself "Read and Write" access. This will be a temporary change. Leave the dialog open.
Open the Finder window and arrange the icons as you wish, then close the window.
In the Info dialog, use the minus-sign button to delete the entry you just added to the access list. Don't change anything else. When you're done, it should be the same as when you started. Close the Info dialog. -
An App I downloaded on my Ipad2 will no longer open?
I have been using the TSN app for months and suddenly it will no longer open. It starts to open and then disappears. I have tried a reset of the my ipad and also downloaded a free app but nothing is working. What else do I need to do?
It should not matter where you download the app from - iTunes on your computerhero from the purchased tab in the app store. Since nothing else is working, try downloading it again from iTunes on your computer and them sync the app to the iPad.
If the app is in your iTunes library, delete it from there first. Launch iTunes, click on the apps sub heading under the library heading on the left side of the iTunes window, find the app, right click on it and select Delete and begin the deletion process. It is a two question process. When asked in iTunes - move the app to the trash. -
Safari on iPod touch will no longer open any web pages even after reset.
My iPod touch will no longer open any web pages via Safari. I am connected to WiFi and other apps work fine (mail for example). I connected to Itunes and did a reset - still no luck. S/w is up to date for this version of touch - 4.x.
Please help with any ideas?hello susnyk, please see [[Fix problems connecting to websites after updating Firefox]] &
[[Firefox can't load websites but other browsers can]] -
The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it. After looking in the app store it does not appear that said application is available for re-downloading. Is there a special, non-app store place where I am to go for this?
Also, I installed MacKeeper about two-three months ago and am questioning its performance. Looking for input as to whether or not this application helps or hinders my system.I'll back up Csound on the MacKeeper thing. In fact, I actually wrote the following about it:
http://www.reedcorner.net/news.php/?p=245
Remove is ASAP. Do not use the provided uninstalled, as there are widespread reports of pop-ups advertising MacKeeper on your system after incompletely removing it. Try this:
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
As for VirusScan, Barney is right on the money that it does not come preinstalled on any Mac shipped new from Apple. However you have gotten it, your best bet is removing it. See my Mac Malware Guide for more information that will help you understand and avoid Mac malware without relying on anti-virus software.
http://www.reedcorner.net/guides/macvirus
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.) -
HT4634 I just did a software update and my mail box will no longer open. Can anyone help me?
I just did a software update and my mailbox will no longer open. Can anyone help me?
Try opening mail, highlight your mailbox, under mailbox menu click rebuild mailbox.
Hope this helps.
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