Suddenly, No DD5.1 Surround Sound with Motorola DCH3416, Only PCM

Greetings. As of yesterday, May 13, after several years of trouble-free service, and with absolutely no changes to my home entertainment system, my Motorola DCH3416 STB stopped recognizing (and passing along to my Sony tv) the DD5.1 signal; all I seem to be getting now on surround sound broadcasts is 2-channel PCM sound. To experiment, I swapped out the DCH3416 and replaced it with a non-dvr Pace RNG110 that was being used in another room. The RNG110 properly receives and passes along the DD5.1 signal. Swapping them back again, the DCH3416 failed once more to receive the DD5.1 audio, and provided only 2-channel PCM. I can only conclude that something recently has changed within the DCH3416 hardware, perhaps via a recently pushed firmware update (?). For now I will use the RNG110 as my main STB, but I would like dvr capability. Any ideas about why the DCH3416 suddenly stopped acquiring/passing along surround sound audio? Time to upgrade my DCH3416 to a more recent STB that won't choke on a DD5.1 signal? Thanks for your advice.

ggomes wrote:
Greetings.
As of yesterday, May 13, after several years of trouble-free service, and with absolutely no changes to my home entertainment system, my Motorola DCH3416 STB stopped recognizing (and passing along to my Sony tv) the DD5.1 signal; all I seem to be getting now on surround sound broadcasts is 2-channel PCM sound.
To experiment, I swapped out the DCH3416 and replaced it with a non-dvr Pace RNG110 that was being used in another room. The RNG110 properly receives and passes along the DD5.1 signal. Swapping them back again, the DCH3416 failed once more to receive the DD5.1 audio, and provided only 2-channel PCM. I can only conclude that something recently has changed within the DCH3416 hardware, perhaps via a recently pushed firmware update (?).
For now I will use the RNG110 as my main STB, but I would like dvr capability. Any ideas about why the DCH3416 suddenly stopped acquiring/passing along surround sound audio? Time to upgrade my DCH3416 to a more recent STB that won't choke on a DD5.1 signal?
Thanks for your advice.
Apologies. Below is something to try...
Access the User Settings Menu
1. To access the User Settings Menu, power On your TV and power Off the box.
2. Press the Menu button on either your remote or the box front panel to call up the on-screen menu. You may use either the front panel or remote to navigate the menu.
3. Press the up-down arrow buttons to select the setting you wish to change. Press the right-left arrow buttons to select an option for that setting. To exit the setting and move to another setting, use the up-down arrow buttons.
On this box type, there should be an option for Additional HDMI settings. Highlight that and Press OK. Arrow down to Audio Output and select Pass Through.

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