Suddenly purchased ringtones "can't play on this iphone"

I've had some problems in the past few months with synching my ipod to my computer and being told that songs that I've purchased from itunes, and have been playing for months or years, are now "not authorized" to play on my ipod. Now the same thing is happening with my new iphone. I got this phone--my first iphone--on Sunday and bought, on the phone, four ringtones. They worked fine, even after synching to my computer/itunes library, for a couple days, and then yesterday I started getting the message that those ringtones "were not copied" because "they cannot be played on this iphone". Frustrating! I'm hoping someone here can help....(by the way, purchases apps do work.)
Thanks, Dallas

Any restrictions set in Settings/General/Restrictions? If yes, try to disable them and test again.
Can you play the songs in iTunes on your computer?
Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?
Message was edited by: Ingo2711

Similar Messages

AFter upgrade, iPhone says tv show (HD) can not play on this iPhone

AFter upgrade, iPhone says tv show (HD) can not play on this iPhone . It is the SNL HD TV SHow will ferrel episode. DOwnloaded from iTunes.

when you bought it, did 2 versions download? For a bunch of shows I bought recently, I got 2 versions - a HD version and a standard (SD) version. To make room, I moved the files off my computer. When I wanted to watch the individual episodes on my iphone, I'd move the SD version back to the computer, and sync it with the iphone. After the recent upgrades - snow leopard, itunes 9, iphone 3.1, something got broken. When I would transfer the SD versions to my computer to sync with the iphone, for some reason something would rename the files with a (HD) tag at the end of the file name (even though they were the SD versions). Removing that tag in finder was all I needed to do to make it work. Odd.

TS3833 iPhone 3G - iTunes ringtones can not play on this device.

I have an iPhone 3G. I reset the phone and now I cannot play the previews for ringtones. A message says: this device can not play tones. The iOS has to be 5 or???
Also when I go to setting, then general. I can not see the field whcih shows the operating system. It has been erased.
Can you help me?

when you bought it, did 2 versions download? For a bunch of shows I bought recently, I got 2 versions - a HD version and a standard (SD) version. To make room, I moved the files off my computer. When I wanted to watch the individual episodes on my iphone, I'd move the SD version back to the computer, and sync it with the iphone. After the recent upgrades - snow leopard, itunes 9, iphone 3.1, something got broken. When I would transfer the SD versions to my computer to sync with the iphone, for some reason something would rename the files with a (HD) tag at the end of the file name (even though they were the SD versions). Removing that tag in finder was all I needed to do to make it work. Odd.

I have Words with Friends app on iphone and game on computer. When I try to play with Facebook friends message says" Account Already Connected. This Facebook account has been connected to another user." How can I play game on iphone or my pc?

I have Words with Friends app on my iphone4S and the same game on computer. When I try to play Words with Friends with Facebook on the iphone the message says" Account Already Connected. This Facebook account has been connected to another user." It is connected to my computer. How can I play game on iphone?

Hi Grandmaz5,
If you are having issues connecting to Facebook on your iPad, and you have already troubleshot the Facebook app itself, you may want to check the built-in iOS settings for Facebook; you may find the following article helpful:
iOS: Using Facebook, Twitter, and other social network accounts
http://support.apple.com/kb/HT5500
Regards,
- Brenden

Itunes cannot add any songs to the iphone because no songs in the itunes purchased can be copied to this iphone

What in the world is wrong when my purchased songs cannot be added to my iphone? It seems random because many of them were transfered/synced but now some just won't sync. But, then the error message: Itunes cannot add any songs to the iphone because no songs in the itunes purchased can be copied to this iphone.
I have the latest version of itunes
Macbook ios has Mavericks 10.9.5
all other items (including other music) has been syncing correctly
THEN when I try to use another method to get the music (screen shot #1) it gives me the error message below (screen shot #2):
Why in the world would anyone want to remove all existing music just to sync the music? How would I compare what is on my phone from what is on my macbook itunes to see what might be lost? How do I get it to sync?
kjco99

That usually means your phone was previously sync to a different iTunes media library.
by syncing to your Mac now, if want to wipe the data off the phone and sync it with the data currently in the iTunes media library.

OverDrive Media Consol. I get an error that says this type of file can not be played on this iPhone.

I just upgraded my 3GS to ios 5. Now I can not transfer a book using OverDrive Media Consol. I get an error that says this type of file can not be played on this iPhone. Also, the custom ring tones I created can not be played on the iphone anymore.

I just upgraded my 3GS to ios 5. Now I can not transfer a book using OverDrive Media Consol. I get an error that says this type of file can not be played on this iPhone. Also, the custom ring tones I created can not be played on the iphone anymore.

Mp4 video files can not be played on this iphone

I use iPhone 3GS. I use iTunes 10.5.1.42. I converted mp4 files from ImTOO mp4 converter. this is the exclusive conversion tool for iPhone. I was using this tool for my iPhone 2G & 3G with iTunes 10.2.1. But which I use the latest iTunes it says "sample.mp4"was not copied to the iPhone "my iPhone" because it can not be played on this iPhone.
Even I tried to sync with the sample mp4 files from apple support site. That too doesnt work.

Hey luiscarlos61789,
Thanks for the question. I understand that you are receiving an alert when attempting to sync a video to your iPhone 5s. The following resource provides more information on this message:
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod
https://support.apple.com/kb/TS1497
Thanks,
Matt M.

Movie cannot be played on this iPhone

When I try to download movies from iTunes on my Windows 7 to my iPhone4 I receive the error message "movie cannot be played on this iPhone". The movies are in the appropriate format. Also, I have noticed that others have had similar problems, several responses to their questions ask you to convert it for iPhone use through the Advanced menu. However, on my iTunes no such menu is avalible. Is there some other way I might be able to convert them?

If you are trying to sync 1080p HD versions. Older devices can not handle this and the best they can deal with is 720p wherease iPhone 4s and iPad 2 and 3 will have no issues.
Right ckick in itunes on the troublesome movie and on the summary page of Get Info it will tell you the type of HD.
I have this situation with my iPhone 4 but my wife has no issues with her iPhone 4s. For some strange reason she refuses to swap - Go figger.
For movies I had purchased from itunes i downloaded the 720p version .
to do this
First in Preferances, Store choose 720p as your preferred download.
Then go to itunes store and under Quick Links select Purchased. Select your movie and click the cloud icon to download.
This will download the new 720p version. You will see no difference in the iTunes section but when you sync the iPhone4 and iPod touch the movies will sync over.
Behind the scenes iTunes stores both versions with slightly different filenames and automatically syncs the right version to your device

HT1688 My purchased ringtones are not on my new Iphone after syncing. How do I get them back?

My purchased ringtones are not on my new IPhone after syncing How do I get them back? ITunes store said I had already purchased - would I like to purchase again?

Thanks for that babowa. If I add my Yahoo account it just goes straight to MacMail and says I already have an account. There seems to be no basic problem with mails going between Macmail and Yahoo. It is just the folders that have disappeared, while MacMail was out of action. I don't think those particular folders were ever on the Yahoo mail that I access through BT, they were just on the MacMail under "Yahoo" as opposed to "On my Mac". I am worried in case I lose what I already have if I press "Restore" from my back up. As you can see, I am not exactly good at this!

Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue?

Since I'd installed the new version of iTunes, iCal and Address book do not sync with my iPhone 3GS through iTunes anymore and I get an error message stating that iTunes can not sync with this iPhone. Was must i do to correct this issue and if i must, how dI reintall iTunes without loosing my content?
P.S. I am able to sync postcasts and music though!

http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125
http://support.microsoft.com/kb/299357

Some items were not copied to the iphone because they cannot be played on this iPhone

Hi Team,
I am using IPhone 2G Model: A1203. While iam transfering Videos(mp4 format) from itunes to iphone it shows this Error "Some items were not copied to the iphone because they cannot be played on this iPhone". Itunes is 11 version Please help me to get rid of this error.
Thanks in Advance

Hey Ratnakar Reddy,
Thanks for the question. I understand that you are experiencing issues syncing your iPhone with iTunes. The following resource outlines the exact error message you are receiving:
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Thanks,
Matt M.

Cannot put episodes of American Horror Story onto my Iphone 4s! When I try to sync Tv shows an error message pops up and says these videos cannot be played on this iphone.

Cannot put episodes of American Horror Story onto my Iphone 4s! When I try to sync Tv shows an error message pops up and says these videos cannot be played on this iphone.

Hey dylanburks12,
It sounds like you are seeing issues when attempting to sync videos to your iPod. I have an article that will help explain some possible situations regarding this issue:
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod - Apple Support
http://support.apple.com/en-us/ts1497
Thanks for using the Apple Support Communities!
Cheers,
Braden

HT1351 I cannot add video to itunes and my iphone i see this warning" Example' was not copied to the iPhone because it cannot be played on this iPhone.

I cannot add video to itunes and my iphone i see this warning" Example' was not copied to the iPhone because it cannot be played on this iPhone.

Hi akbar.joya,
If you are having issues transfering video to your iPhone, you may find the following article helpful:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Regards,
- Brenden

HT201272 unable to download previous purchased ringtones, can see them in ITunes but greyed out and unable to select,

Hi, i am unable to download previous purchased ringtones since upgrading to IOS7 and changing to a new computer. My music etc has downloaded its just the ringtones. if i select on this phone when connected to ITunes i can see them in the list, but they are greyed out with a little circle next to them.
Any ideaswould be welcome
Sparkie62

I don't understand. Are you saying the CD will not play on any of your CD drives? What happens when you try? Have your tried the CD in a non-computer CD player, such as a car player?
Which album is this?

HT203433 I purchased a song but noticed it doesn't appear in the playlist on my iPhone. I can see it under 'purchases' but can't play it. How do I get it onto the playlist?

I bought a song on iTunes but noticed it doesn't appear in my playlist. It is under 'purchases' but I can't play it and don't know how to move it to my playlist. I also tried downloading it again but can't. What should I do?

You can remove just one saved User ID, Email Address, or Password on Firefox the same way you do it on IE.
Click on the form that you have your saved User ID, Email or Password for. Press the down arrow key to bring up the username for the form that corresponds to the password or ID or Email address you want to delete.
Highlight the username by pressing on the down arrow key again or just highlight what you want deleted and then press the "DEL" or "DELETE" button on your computer.
This should remove the one you want to delete.
I did this with a User ID on Firefox that I had accidentally spelled wrong. It works.
.

Suddenly purchased ringtones "can't play on this iphone"

Similar Messages

Maybe you are looking for