Suddenly reduced BB download speed

I rang 0800 111 4567 on Sunday night (19 Feb 2012) after losing broadband completely and was told the problem would be resolved within 24/48 hours. Monday morning, I was connected at 08:11 and got 11984/828. The Home Hub 2.0A then restarted a dozen times and I ended up at 09:07 with 12108/828. I am supposed to be getting 17MB but.....
All seemed to be well until Tuesday morning when I started my PC and found the speeds were now 7127/790 and the download speed remains stubbornly at 7127 while the upload speed bounces around between 828 and 756. Found out about the forum this afternoon!
My Home Hub has restarted four times in the last hour. Here are the latest stats at 16:01 22 Feb 2012:
Line state
Connected
Connection time
0 days, 0:00:32
Downstream
7,127 Kbps
Upstream
756 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 6.2 dB
Line attenuation (Down/Up)
22.5 dB / 10.9 dB
Output power (Down/Up)
20.9 dBm / 12.4 dBm
Loss of Framing (Local)
23
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 19
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 25922
Error Seconds (Local)
16
Here is the result from www.speedtester.bt.com;
FAQ
1. Best Effort Test: -provides background information.
Download Speed
5.97 Mbps
0 Kbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.97 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.28 Mbps
2. Upstream Test: -provides background information.
Upload Speed
668 Kbps
0 Kbps
832 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 668Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps
I am less half a mile from the exchange and very disappointed with BB speed.
What do I do now?

I do not know. It reset yesterday at 16:37 (7127/708), 16:44 (7127/756), at 18:24 (7127/828) and this morning, soon after I started up my PC, it restarted again (7127/828). This morning, it took three minutes to reset. I suddenly noticed that only two lights were on - power light and wireless light were both blue. I then sat and waited for at least two minutes before the Broadband light started to flash orange and eventually went blue and then the Phone light flashed half a dozen times and went blue.
Usually, when the Hub restarts, it takes under a minute.
Here are the latest stats:
Line state
Connected
Connection time
0 days, 3:23:59
Downstream
7,127 Kbps
Upstream
828 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.4 dB / 9.8 dB
Line attenuation (Down/Up)
21.5 dB / 10.4 dB
Output power (Down/Up)
21.0 dBm / 12.4 dBm
Loss of Framing (Local)
56
Loss of Signal (Local)
11
Loss of Power (Local)
0
FEC Errors (Down/Up)
231 / 1
CRC Errors (Down/Up)
1 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
192
And from www.speedtester.bt.com I got:
1. Best Effort Test: -provides background information.
Download Speed
6.2 Mbps
0 Kbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.2 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.28 Mbps
2. Upstream Test: -provides background information.
Upload Speed
773 Kbps
0 Kbps
832 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 773Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps
Why is my Max achievable speed 7.15Mbps when I am on "up to 20MB" service and should be getting 17MB?

Similar Messages

Suddenly reduced BB download speed - again!

Many months ago, I suffered a drastic reduction in BB speed. Please can you help? According to BT website, I should get BB download speed of 12.0 to 14.5 Mb/s but since September this has been around 9 Mb/s. On 19 December 2012, the speed suddenly dropped to 6655/828 and here is my current data from the Hub 2.0:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:09:27
Downstream
6,655 Kbps
Upstream
828 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.6 dB / 6.6 dB
Line attenuation (Down/Up)
22.5 dB / 10.6 dB
Output power (Down/Up)
19.3 dBm / 12.4 dBm
Loss of Framing (Local)
586
Loss of Signal (Local)
59
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 227081
Error Seconds (Local)
106
As you can see, the noise ratio which is usually in the 14-15 dB area has jumped to over 20 dB!
Please don't tell me that this is due to the Hub being reset too often. Only time I switched off the Hub was to move it to the BT box in the hallway. It resets itself frequently enough with no help from me. Today it has reset itself three times in 8 minutes during the past hour!!
I have moved my Hub from upstairs at the end of a 15-metre extension to the BT box in our hallway where it enters the house. No improvement whatever. I have an I-Plate fitted.
I connected my laptop to the Hub by ethernet and got the results:
Max possible speed 7.15Mb/s; actual speed 5.87 Mb/s download. Sorry I can't show the image but the desktop I am using is connected by wireless and the BT Speedtester doesn't want me to connect wirelessly - why not?
Can someone please reset the noise margin to something like the 6.0 dB that is the BT standard as that will undoubtedly speed up my connection? And should I just dump the Hub 2.0 and buy a router which delivers? And when will this lonely bit of Birmingham be getting Infinity? Every other exchange around me has Infinity buty good old Acocks Green still operates steam-powered Broadband!!
Help, please!
Solved!
Go to Solution.

To cut a long story short, I have had my BT Hub 2.0 replaced with a BT Hub 3 and a BT engineer has replaced my BT Box. All is now working satisfactorily and I am getting around 12 Mbps download/.70 Mbps upload. My line profile is 15.01/0.83 and here are the current Hub stats:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
1 day, 16:56:14
Downstream:
17,017 Kbps
Upstream:
828 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 11.6 dB
Line attenuation (Down/Up):
21.5 dB / 10.8 dB
Output power (Down/Up):
21.0 dBm / 12.2 dBm
FEC Events (Down/Up):
207056 / 19022
CRC Events (Down/Up):
1123 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
66110 / 9
Error Seconds (Local/Remote):
0 / 12
Thanks for your help! all sorted!
Adrian

E4200 - Router reduces the download speed

I've had this router for about over 6 months. First, the wireless connection has been pretty rock solid. No random disconnects, and the range is great too. Here's my issue so far...
I've recently upped my internet speed with my provider to the 110 Mbps level. In preparation for this new high end speed, I decided it was time for me to upgrade all my computer gear to the latest and greatest hardware.
Anyway, my new setup should more than handle a "measely" 110 Mbps internet connection.
After I got my new system up and running, I called my internet service provider and upped my service to the new highest speed tier. I then ran a speed test and the fastest download I could achieve was 99.87 Mb/s. At first at thought maybe my integrated ethernet jack on my motherboard was only 10/100 (which I was pretty sure was a gigabet network adapter). Anyway, I disconnected my computer from the router and plugged my cable modem into the computer directly. Ran a speed test and boom... I was able to get 115 Mb/s on download! Woo Hoo!! Ran the speedtest a few more times to make sure, and got the 115 Mb/s each and everytime I ran the test.
So, I hooked my router back up and my speed tests were back down to 99 Mb/s. It looks as though the bottle neck is my router even though the this router is advertised as a gigabit router. The web interface for the router shows that the port I have my computer plugged into, is registering Gbps (marked by a blue square). I've tried every setting in the router to achieve my 110 Mb/s speed with no luck. I've tried firmware upgrades, turning off wireless, turning off firewal, etc... to no avail. About the only thing I haven't tried is a third party firmware. Oh by the way, I was able to achieve a speed of 107 Mb/s (once) with my router in the loop, but not the 115 Mb/s I was getting with my computer connected directly to the modem.
I guess my next choice is to try different brands of routers and see what happens.

There is no such issue with the router E4200 which creates such kind of problem. Just it requires proper settings on the router’s web interface. So before upgrading the third party firmware you should have done the following troubleshooting steps:
A] With the help of Cisco Connect Software (if at all you have installed the router with the help of this software)
1] Open the software and go to the option which says "Router Settings"
2] Then click on the option which says "Advanced Settings" which will take you to the router's configuration page.
3] On that same setup page reduce the MTU value to 1400 from Auto
B] If you haven't installed Cisco Connect then you can log on to the router's user interface using it's default IP address in the browser which is 192.168.1.1 and type in 'admin' as the password leaving the username field blank. This will take you to the router's web interface and then follow steps as mentioned above to make the changes.
If still you are getting same IP address then try to reduce the LAN card speed. Here is the step:
START--> right-click My Network Places and click Properties
right-click on the device and click properties
Click on the CONFIGURE button
Select the ADVANCED tab and the settings you can alter are listed on the left.

Sudden drop in download speed and increase in uplo...

I have seen a number of discussions on this on the forum but they all seem to just fade with no resolution.
I have HH3 with Infinity and up to about 4 weeks ago I was delighted with it. Consistent 21Mbps download and 6Mbps upload. Then one afternoon the speeds just went sillly - download went down to about 6Mbps and upload to about 10Mbps. It's been more or less like that ever since.
It's wireless so thought there must be some interference somewhere. I've installed inSSIDer 3 to check for other router interference and there isn't any (I'm the only one on channel 6). I've restarted everything a number of times and given it weeks to pace. I've switched off everything that uses the router and even sat right next to it but all to no avail. The speeds just won't budge from these new low speeds. I've ethernet attached and run tests and it looks fine - 53.5Mbps upload which is great. So the problem is somewhere between coming into the house and my laptop. I thought it might be a problem with my wireless adapter but the problem is the same on another couple of laptops and a desktop. Even the iPod has slowed down.
I have found an uknown device on the wireless and every time I delete it it just comes back but I did manage to remove it for a few minutes - enough time to run the test - and the speed problem was stilll there. I've looked at entries for this strange uknown device but as I said above, the discussion just dwindled into nothing without resolution. I tried the sugggestion to limit access to the internet for this device but it didn't seem to help. It may be a red herring anyway although the mac address doesn't seem to match anything in my house. An internal device to the router maybe?
Anyway - I'm getting more and more frustrated as I've seen what speed is possible and I want it back !!!
So - any help would be hugely appreciated

Sorry - yep I meant download. I was in a bit of a hurry and went off piste.
I have been so close to the router with my laptop that I could have rested it on the router. However, I will go round one more time to see if there is something that we started when it all went wrong such as a new device of some kind. Clutching at straws but worth a try. It might be that an old device has gone bad so I'll do what I can with those (switching things off).
yep rebooted router a couple of times and allowed a few weeks for it to settle.
inSSIDer shows strength fluctuating between -48 and 50 although I dimly recall that it was -42 when I was getting the good speeds. Hub claims 130Mbps and device claims 54Mbps.
If all of that fails to work I'lll try resetting to factory settings. It just seems odd that one minute it's fine then the next it just goes into snail mode.
Thanks for the sugggestions - very welcome ...

Once again reduced to 0.32mbps Download speed, 350...

After 19 days without resetting the router, the speed was suddenly reduced this morning to what it says in the thread title. Speedtester results and router stats below. I reset the router to test if that was the problem which is why it will say 0 days connection time.
Download speedachieved during the test was - 356 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :1664 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:44:23
Downstream
1,664 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.4 dB / 9.0 dB
Line attenuation (Down/Up)
61.0 dB / 31.5 dB
Output power (Down/Up)
16.7 dBm / 12.4 dBm
Am I supposed to contact BT to get the profile reset? Thanks for any help.

Download speedachieved during the test was - 64 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
No restarts or loss of connection.. profile even lower. Contacted BT and they apparently reset it and can take a couple of days but surely it should be getting slowly better.. not worse?

HT1222 Hi Does anyone know how can I stop my iPhone 4s downloading automatic system update so reducing my network speed when plugged in to charge or connected to the pc ??? I'm really ok with my iOS 5.0.1 and I don't need 5.1

Hi Does anyone know how can I stop my iPhone 4s downloading automatic system update so reducing my network speed when plugged in to charge or connected to the pc ??? I'm really ok with my iOS 5.0.1 and I don't need 5.1

Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

Download speeds suddenly dropped

Over the past year and a half i havent had any problems with my service up until 2 days ago. Our download speeds went from 350KB to 28kb - 50kb... (we have the 3Mbps plan) the modem is set to bridge and connected to a linksys router. I've tried power cycling the modem and router without any luck. I've also tried resetting the modem back to the default settings and plugging the modem directly to 3 different pcs with the same results
Modem: Westell 6100F

#1 Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.
Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.
#2 Did you try connecting your modem directly to the NID?
Points to: http://www.dslreports.com/faq/1317
#3 If not, please do and retest those margins and Line Attenuation.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Airport express reduces download speed by over 50%, any ideas on how to improve

My ISP provides 15MBPS download speed, which when I hook my PC direct to the modem, I get about 14-15 MBPS download speed. When I run the speed test again using the airport wireless network, the download speed drops to between 3-5MBPS. Any ideas on what I could do to improve the speed with my wireless

I actually have two Airports, one is located in our bedroom which is hooked to my modem and the other is an extention which is located in our family room. The total distance between the modem and our family room is no more than about 60 feet and there are a couple of walls between the two.
If the main AirPort is located in the bedroom and family room is approximately 60 feet away...then the "extending" AirPort should be located at an approximate mid point between the two rooms.
The way that you have things configured now, the signal from the "main" AirPort must travel all the way to the family room. It has lost a great deal of strength and speed by that point.
The AirPort in the family room can only "extend" the speed that it receives. It can make the signal go further, but it cannot make the speed go faster. Think of it as a repeater, not a booster. As it stands now, you are receiving little to no benefit from the extending AirPort in the family room.
Experiment with the location of the extending AirPort at maybe 1/2 to 2/3 the distance from the bedroom to the family room. Minimize any obstructions in the signal path as much as possible. A typical sheetrock wall will absorb 10-15% of the signal (and speed), just to give you a quick example.
Get the AirPorts up as high as possible. They should not be down low on the wall or behind anything. They need a free look into the room.
There may likely be other things that we need to do to help things along, but locating the extending device correctly will be a start. Give that a try and report on your results.

Why the sudden download speed increase?

BT Infinity was installed on the 1st February and although my upload speed doubled to 1.62Mbps my download speed was the same as my standard BT Broadband was at 5Mbps or just below. I was on the point of ringing a BT 'Techie' as late yesterday afternoon my Internet access had become painfully slow. In despair I turned everything off at the mains and when I switched on again the following day my download speed had increased to 32Mbps!
Could anybody explain why leaving everything off overnight would result in such a dramatic increase please? I'm certainly not complaining...just curious. The speed increase is reasonably constant on two wired PC's and one wireless Laptop.
Ray
Solved!
Go to Solution.

Hi,
Did the OR Eng leave you with only 5Mb D/L for infinity????????. He should not have done that, any way as your profile would have been set at say 3500kbps and for some reason DLM never picked up the speed for you, Now when you rebooted your system the HH3 picked up your profile to what it should have been. Basically that's it some can go into more detail if you want.
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

Loss of download speed using airport extreme and express.

I have Wifi using an Airport extreme base station and an airport express extender. However, the download speed drops from 21 Mbps to 8 Mbps. Any suggestions to boost the express other than an ethernet connection which would be difficult.

Temporarily, power down the AirPort Express and take speed measurement at that exact location.
Whatever that is.....likely in the 8-10 Mpbs range......is what the Express will try to "extend".
In other words, the Express can only extend the bandwidth or speed that it receives. It cannot make the connection that it receives go any faster. In that regard, the term "repeater" is probably a more accurate description of what the Express is trying to accomplish.
If you want the Express to extend faster speeds, then it must be located closer to the AirPort Extreme. In addition, anything that you can do to reduce any obstructions in the signal path between the AirPorts will help.
Ideally, you want a line-of-sight relationship between the AirPorts to help reduce the amount of speed loss that occurs with any wireless connection.

Why am I just getting 0.5Mbit/s download speed?

We have had BT phone and broadband (BT Total Broadband) services for a few years in our household. On broadband, I used to get about 2-4Mbit/s download speed. 1 year ago, this suddenly dropped to about 0.5Mbit/s. For the last year I've been using my internet with a measly max. of 60kbps. I really don't know why this has happened, but it is incredibly frustrating. Can't really use YouTube or iPlayer.
I went on my BT Home Hub settings and found that the downstream is 572 kbps, which corresponds to the download speed I get. Before discovering this, I did a speed test using my test socket but got the same result. A speed test done today using BT diagnostics gives me 0.48Mb download and 0.57Mb upload.
But what's going on? Why is this so? Why did it suddenly drop? What can I do about it? I remember being on 10Mbit/s with Virgin a few years ago, that was more like it. Any assistance would be kindly appreciated.
Here are my stats:
ADSL line status
Connection information
Line state
Connected
Connection time
3 days, 3:31:19
Downstream
572 Kbps
Upstream
773 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
19.2 dB / 12.0 dB
Line attenuation (Down/Up)
42.5 dB / 25.8 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
86
Loss of Signal (Local)
7
Loss of Power (Local)
0
FEC Errors (Down/Up)
989552934 / 4294967200
CRC Errors (Down/Up)
730 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1082

Here are my latest stats - connected to test socket, with ethernet cable connection:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:08:47
Downstream
572 Kbps
Upstream
987 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
21.6 dB / 5.4 dB
Line attenuation (Down/Up)
45.5 dB / 25.3 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
22 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

Download speeds limited to 8-9mbps for FIOS 35 service?

I've *NEVER* had a problem with verizon fios download speeds until last night (7/11) and today. I've always been able to achieve the d/l speeds of whatever my service is. When I had 50mbps service, I'd get 50mbps download. Now I only have 35mbps service and I've always got 35mbps service *until yesterday. Now my download speeds through various services and bandwidth tests seem to be capped at 8-9mbps. Is anyone else seeing this sudden drop and cap in download speed?? I'm located in Atco in South Jersey.

Ok on the 35 mb/s standard in your location.
I doubt Verizon is deliberately capping you.
Are you using a few different servers at www.speedtest.net to test your speed?
Do you have more than one device (Mac or PC) you run the tests with and get the same results?
If the answer is yes to both of those troubleshooting questions, I'd suggest you call Verizon tech support and ask for help with the problem. It could be local to your ONT or something else at their end than needs looking into and correcting.
Good luck.

IOS8 download speed (or lack of!)?

I have been downloading iOS8 today for my iPad Mini, so far it has taken well over 6 hours and I am told (via iTunes) that I have at least another 3hours to go! The iTunes' servers have been crawling along at just a few dozen kb/s; I know my internet connection is not at fault as I have a super fast connection.
Downloading iOS8 yesterday for my iPhone took a while, but not THIS long! My questions are:
Is anyone else getting such a poor download speed for iOS8? (Think I already know the answer!...)
Why are the Apple iTunes servers so slow?
Why do we have to download iOS8 for each device?
Has Apple done anything to restrict the downloads or is it just a major '****-up'?
Any help on making this download fast much appreciated too!
PS: There seems to be no iOS or iOS8 Community to post to....odd!?... or has it been removed? The iTunes for Mac seems to be the best alternative I can find.

Hi Tigger88,
My Software Update check almost always takes about a little over 60 seconds... all of a sudden... meaning today, it takes a full four, count 'em four minutes!
And I'm not updating anything; I'm just checking! Thank God I don't have to actually download anything.
Best Regards,
mm

Re: BT Infinity 2 IP Profile - Download Speed "Cap...

My BT Infinity 2 IP Profile has been consistently the same for nearly 2 years since I first signed-up for it and became available in my area, i.e. Upload Speed (US) = Up to 20 Mbps / Download Speed (DS) = Up to 77.47 Mbps. I was regularly getting US = 14-17 Mbps / DS = 73-75 Mbps. Upon doing regular speed checks on my line using the BT Wholesale site, about 4 weeks ago, I noticed my IP Profile DS was reduced to/capped at (Up to) 65.74 Mbps. Since, I have been receiving the same US as before but DS = 62-64 Mbps.
FYI, I have attached two screenshots but I am reluctant to give my phone number openly on here so can you provide a means for me to send it privately please.
I initially contacted BT Broadband Faults a few times, they did the usual bull**bleep** basic checks to make sure it wasn't my equipment and to give it 10 days to see if it was DLM. I even hooked up a BT HH5 router to ensure any further line testing was done by the BT book. After several days, it was evident it wasn't DLM despite BT Broadband Faults insistence to give it several more days until around 11.04.15, to which I did. By this time, it was crystal clear it was not DLM and Broadband Faults were obtuse upon my persistence that I wanted the specific reason as to why my DS had been reduced/capped by 11 Mbps, and tried to palm me off with excuses such as "copper wire degredation". They refused to contact OpenReach or report it to them.
Note, I had a phone line fault in early Feb 2015 which the OpenReach Telephone Engineer changed lines to fix the fault at my local cabinet. I was their when he did this and showed me that there weren't many Infinity customers locally. My line speeds remained the same after and all stable. I can rule out cross-talk.
I have made 3 complaints via the BT portal regarding this issue and all resulting call-backs have originated from India. Not one can categorically tell me the specific reason why I have, in essence, had my DS capped. Just the usual bull**bleep** guesses by people not technically qualified to make such diagnoses. All have been obtuse and said that my current DS remains within the terms of my contract, blah, and refuse to give me a reduction in price of my BT bill. I accept this is correct, but they will NOT tell me the exact reason why my DS has been reduced/capped!!!!
I do not think it is unreasonable to demand to know the specific reason why the product I pay for has been reduced without an honest explanation why.
Please can you look into my case and any feedback would be much appreciated as this frustrating me a lot.

Sounds like you are being affected by the G.INP rollout to Huawei cabs but the modem being incompatible with it.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Sudden change in backup speed

Odd problem. My Time Capsule backups have worked fine for months. Now, it's suddenly taking forever to do an incremental backup. The last one was 30.2 MB and took almost an hour. Nothing has changed, no new disk names, no software updates except the addition of Omnifocus.
Is there any log posted to follow what is happening during the "preparing" and "finishing" times when it sits and spins forever.

Hi
Router results are
ADSL Port
MAC Address
30:46:9A:2D:1DD
IP Address
86.166.249.65
Network Type
PPPoE
IP Subnet Mask
255.255.255.255
Gateway IP Address
217.32.144.163
Domain Name Server
62.6.40.162
194.74.65.69
LAN Port
MAC Address
30:46:9A:2D:1DC
IP Address
192.168.0.1
DHCP
On
IP Subnet Mask
255.255.255.0
Modem
ADSL Firmware Version
A2pB023b.d20e
Modem Status
Connected
DownStream Connection Speed
6655 kbps
UpStream Connection Speed
888 kbps
VPI
0
VCI
38
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5401 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5401 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6655 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 5871 Kbps
2. Upstream Test: -provides background information.
Upload Speed
727 Kbps
0 Kbps
888 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 727 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
What I don't understand is why my DSL connection rate is 6655 kbps when my line is AFSL2+ and I' on BT option 2, or am I missing something ?

Suddenly reduced BB download speed

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