Suddenly slow broadband

About five days ago my Internet became unbelievably slow and almost unusable.
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1047798044.png[/IMG][/URL]
It took me about 1 hour to even sign up on this page
Anyway I really need help with this, im quite sure that it is my internet not my computer as I have a PS3 connected to the internet and it is also unusable online.
My computer is wired and my PS3 is wireless.
Im not quite sure what info i need to provide but if asked i will try and find it out.

FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
29 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 29 Kbps
For your connection, the acceptable range of speedsis 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :280 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.57:23.23:67.2 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
280 Kbps
0 Kbps 444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 280 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

Similar Messages

Sudden slow broadband ?

hi all new here
i have had bt home hub 2 for well over a year and had a stable conection adveridging 7mg then the other week all that changed.
now nothing has changed in the house but as of 3 days ago im getting less than half a mg.
i have been on the fone and am due a call back tomorow.
i have spent the day reading from this forum and have done the following.
found master socet and pluged hub in to test port
done quiet line test on corded fone and no noise.
i investigated the cables in the master socet and re did the conections as one snaped upon opening the box
done several speed tests and heres the results
btw bt on the fone confermed my line is capable of at least 7mb
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 00:43:26
Downstream:
287.1 Kbps
Upstream:
1.095 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
27.5 dB / 6.1 dB
Line attenuation (Down/Up):
15.5 dB / 6.2 dB
Output power (Down/Up):
18.3 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 47
CRC Events (Down/Up):
0 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 19
Error Seconds (Local/Remote):
11 / 43
1. Best Effort Test: -provides background information.
Download Speed
0.26 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.26 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.72 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.72Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
current stats
dl speed 0.26 mbps
up speed 0.69 mbps
ping latency 67.50
so any gurus about ? lol
john

two and a bit days and no change
ADSL Line Status
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 08:06:35
Downstream:
287.1 Kbps
Upstream:
1.095 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
27.5 dB / 6.0 dB
Line attenuation (Down/Up):
15.5 dB / 6.2 dB
Output power (Down/Up):
18.3 dBm / 11.9 dBm
FEC Events (Down/Up):
47 / 65375
CRC Events (Down/Up):
0 / 7048
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 38030
Error Seconds (Local/Remote):
11 / 531

Suddenly really slow broadband

Hi,
since a couple of days I got really slow broadband and cant figure out why, called support and they said they call back today but noone did so I thought I try here.
I swapped microfilters, double checked pcs for any spyware/virus etc, tried my work laptop, using the mastersocket for 24 hrs as requested by the engineer on the phone which didnt make a difference and screwed the frontplate back on and ran another speed test
below is some infos from my router, just 20 mins connected now but already showing some errors not sure how significant they are as I never checked that when all was working fine.
Thanks for any advise and help you can give
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:20:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.7 dB / 23.0 dB
Line attenuation (Down/Up)
25.0 dB / 16.0 dB
Output power (Down/Up)
19.8 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
273 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0

the crc up errors are a bug in the firmware.
you have a good 8mb connection with the correct 7150 profile. the problem is your throughput/download which is rubbish.
check your exchange for problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
if there is nothing showing then fill up the form for mod assistance http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband suddenly slowed

Hi our ADSL Max broadband used to run at 3.3 Mbps with sync speed of 3776 kbps. At that time it had a profile set to 4 Mbps and was very good and reliable for 6 months. Then it slowed to 2.9 Mbps, still fairly good and the profile had been reset to 3 Mbps.
Almost a fortnight ago it suddeenly slowed overnight to 1.9 Mbps with anoise margin around 13 dB and a profile of 2 Mbps. I've been in contact with 'tech support' in India and they seem to not know what to do!
To me, it seems clear that the change in the profile and the much too hich noise margin are linked and the root cause of our slow broadband. It is also clear that any claims being made that our line is not capable of faster is blatantly untrue. So the problem lies either with the overhead copper line itself or else with the 'old' equipment in our local exchange (Hilmarton, Wiltshire) that is not even up to 21CN standards and we're not aware of any plans/date for it to join the current millennium with a fibre service.
Anyone at BT got any ideas how this ongoing problem can be resolved. All the usual checks internally have been made and show no roblems whatsoever, the HH3 is connected directly to the Master Socket and we use 100 Mbps Ethernet connections.

imjolly
You beat me to it!
Here are the stats from my HH3
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 12:28:04
Downstream:
2,592 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.7 dB / 20.0 dB
Line attenuation (Down/Up):
55.0 dB / 31.5 dB
Output power (Down/Up):
17.8 dBm / 11.9 dBm
FEC Events (Down/Up):
492349 / 1083
CRC Events (Down/Up):
90351 / 1115
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
158526 / 945
Error Seconds (Local/Remote):
0 / 0
As you can see, the noise margin is way too high and has got worse since the guys at the call centre tried to improve it, but it just got worse!
ALL the usual tests have been conducted and test made via the 'test socket', etc. So there is not internal problem, thus the cause must be external to the house.

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
Click to report abuse...        Click to reply to this thread    Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Slower and slower broadband

Please help, my broadband has been getting slower and slower since early November. I have a Homehub 3.0 and have phoned the BT helpline on numerous occaisons and been told that my line is fine and that I'm getting 3.5mbps to the house. I've not been able to get the BT speed test to work on my Mac (each time I get as far as putting in my phone number, it asks if this is correct, I click OK and then nothing happens) so I've been using speedtest.net. At peak times (evenings and especially weekends I'm getting 0.4 - 0.6mbps and the rest of the time I'm getting 1 - 1.5mbps. Each time I phone BT I'm fobbed off with a different excuse: it's the phone extensions in my house (sorry I don't have any) / it's my Mac (which is brand new and went back to Apple where it happily ran at a whopping 25mpbs) / my cordless phone is too close (it's now the other side of the room and it's made no difference) / the main socket is worn out (I've got a brand new BT Openreach socket that's been checked and tested) / there's a network fault (they can't tell me what it is, but apparently it's been fixed - but hasn't made a difference). I have asked for my profile to be reset on numerous occasions (which worked for a friend on Sky and took about 2 minutes to do and fixed the problem) but BT refuse to do this for me. What else can I do??? Please help! I used to be able to download films in about an hour, they now time out after 8 hours, I haven't been able to download any of my magazine subscriptions (300-600mb files each time) or even stream a 20 second utube video without it pausing every 2 seconds. I thought my previous broadband provider was bad, but this is a lot worse.

Thanks john46. Yes I've been running off the test socket since November and yes I've tried the quiet line test with a corded phone and the line is fine. I've managed to borrow a windows based laptop to run the BT speed test which wouldn't work on my Mac and got the following results. I'm a bit dismayed that it says my maxiumum achievable speed is 2Mbps when I keep being told each time I phone that I should be getting a minimum of 2.8 and an average of 3.5, max 4Mbps. I'll go into the homehub settings in a mo and post those results. The good news is I suddenly have two fault reports with BT (no detail - just slow broadband) so maybe they have finally taken notice?
FAQ
"The test has successfully completed")Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1707 Kbps
0 Kbps
2000 Kbps Max Achievable Speed
Download speedachieved during the test was - 1707 Kbps For your connection, the acceptable range of speeds is 400-2000 Kbps. Additional Information: Your DSL Connection Rate :3008 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2000 Kbps

10.7.5 suddenly slows and then freezes

My computer has just started to suddenly slow way down and then it freezes completely. When I reboot it seems fine, for perhaps 10 minutes or half an hour, but then it starts to lock up again. Any idea what the problem is? Here is my EtreCheck report:
Problem description:
Mac works perfectly normally for an hour or so and then suddenly slows and then freezes.
EtreCheck version: 2.1.8 (121)
Report generated April 12, 2015 9:28:58 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    Mac Pro (Early 2008) (Technical Specifications)
    Mac Pro - model: MacPro3,1
    1 2.8 GHz Quad-Core Intel Xeon CPU: 4-core
    6 GB RAM
        DIMM Riser B/DIMM 1
            1 GB DDR2 FB-DIMM 800 MHz ok
        DIMM Riser B/DIMM 2
            1 GB DDR2 FB-DIMM 800 MHz ok
        DIMM Riser A/DIMM 1
            2 GB DDR2 FB-DIMM 800 MHz ok
        DIMM Riser A/DIMM 2
            2 GB DDR2 FB-DIMM 800 MHz ok
        DIMM Riser B/DIMM 3
            Empty
        DIMM Riser B/DIMM 4
            Empty
        DIMM Riser A/DIMM 3
            Empty
        DIMM Riser A/DIMM 4
            Empty
    Bluetooth: Old - Handoff/Airdrop2 not supported
Video Information: ℹ️
    ATI Radeon HD 2600 - VRAM: 256 MB
        DELL SE198WFP 1440 x 900 @ 75 Hz
        Cinema 1600 x 1000
System Software: ℹ️
    Mac OS X 10.7.5 (11G63) - Time since boot: 0:3:48
Disk Information: ℹ️
    ST3000VX000-9YW166 disk0 : (3 TB)
        disk0s1 (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 3.00 TB (2.04 TB free) - 4 errors
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    ST31000528AS disk1 : (1 TB)
        disk1s1 (disk1s1) <not mounted> : 210 MB
        Sabenza (disk1s2) /Volumes/Sabenza : 999.86 GB (20.97 GB free)
    WDC WD1001FALS-00J7B0 disk2 : (1 TB)
        disk2s1 (disk2s1) <not mounted> : 210 MB
        back up media (disk2s2) /Volumes/back up media : 999.86 GB (402.97 GB free)
USB Information: ℹ️
    Apple Computer, Inc. Apple Cinema Display
    USB2.0 External Mass Storage Device
    Mitsumi Electric Hub in Apple Extended USB Keyboard
        Mitsumi Electric Apple Optical USB Mouse
        Mitsumi Electric Apple Extended USB Keyboard
    Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
    G-TECH OEM ATA Device 00 800mbit - 800mbit max
        disk3s1 (disk3s1) <not mounted> : 210 MB
        time-machine 2 (disk3s2) /Volumes/time-machine 2 : 3.00 TB (1.31 TB free)
Configuration files: ℹ️
    /etc/hosts - Count: 45
Kernel Extensions: ℹ️
        /Applications/TechTool Pro 4.app
    [not loaded]    com.micromat.iokit.TTP4ATADriver (4.1.1) [Click for support]
    [not loaded]    com.micromat.iokit.TTP4FWDriver (4.1.2) [Click for support]
        /Applications/Toast 10 Titanium/Toast Titanium.app
    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]
        /Applications/Utilities/DiskWarrior.app
    [not loaded]    com.alsoft.Preview (4.2) [Click for support]
        /System/Library/Extensions
    [loaded]    com.AmbrosiaSW.AudioSupport (3.2) [Click for support]
    [loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
    [not loaded]    com.dark.iokit.dvkey (1.0.0d1) [Click for support]
    [not loaded]    com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) [Click for support]
    [not loaded]    com.palm.ClassicNotSeizeDriver (3.1) [Click for support]
    [not loaded]    com.sony.filesystem.prodisc_fs (2.3.0) [Click for support]
    [not loaded]    com.sony.protocol.prodisc (2.3.0) [Click for support]
    [not loaded]    net.pocketmac.driver.BlackberryUSB (2.0.2) [Click for support]
    [not loaded]    net.pocketmac.driver.BlackberryUSBDev (2.0.2) [Click for support]
        /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
    [not loaded]    com.roxio.TDIXController (2.0) [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS4ServiceManager.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.adobe.versioncueCS4.plist [Click for support]
    [loaded]    com.bombich.ccc.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.noiseindustries.FxFactory.FxPlug.plist [Click for support]
    [loaded]    com.noiseindustries.FxFactory.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.facebook.videochat.[redacted].plist [Click for support]
    [running]    com.nero.HSMMonitor.plist [Click for support]
    [loaded]    com.redgiantsoftware.updater.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    System Events    Application (/System/Library/CoreServices/System Events.app)
    iTunesHelper    UNKNOWN (missing value)
    DVKeyboardHelper    Application (/Applications/JSM Settings.app/Contents/Resources/DVKeyboardHelper.app)
    Transport Monitor    Application (/Applications/Palm/Transport Monitor)
    Microsoft AU Daemon    Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
    Microsoft Database Daemon    Application (/Applications/Microsoft Office 2004/Office/Microsoft Database Daemon)
    Microsoft Database Daemon    Application (/Applications/Microsoft Office X/Office/Microsoft Database Daemon)
    EEventManager    Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
    Microsoft Database Daemon    Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
    Dropbox    Application (/Applications/Dropbox.app)
    TechToolProtection    Application (/Applications/TechTool Pro 4.app/Contents/SharedServices/0-StartupInit.service/Contents/Frameworks/TechToo lProtection.app)
    EEventManager    Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
Internet Plug-ins: ℹ️
    RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Click for support]
    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
    RealPlayer Plugin: Version: Unknown [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 1.4 [Click for support]
    Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0
    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    QuickTime Plugin: Version: 7.7.1
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    eMusic: Version: Unknown [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
    WebEx: Version: 1.0 [Click for support]
Audio Plug-ins: ℹ️
    DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
    Adobe Version Cue CS4 [Click for support]
    Déjà Vu [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
    Growl [Click for support]
    Java [Click for support]
    Perian [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         4%    helpd
         3%    activitymonitord
         1%    WindowServer
         1%    Google Chrome
         1%    SystemUIServer
Top Processes by Memory: ℹ️
    213 MB    Google Chrome Helper
    180 MB    System Preferences
    174 MB    Google Chrome
    155 MB    Mail
    97 MB    mds
Virtual Memory Information: ℹ️
    3.01 GB    Free RAM
    2.44 GB    Active RAM
    343 MB    Inactive RAM
    653 MB    Wired RAM
    504 MB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Apr 12, 2015, 09:26:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Dock_2015-04-12-212607_[redact ed].crash
    Apr 12, 2015, 09:21:05 PM    Self test - passed
    Apr 10, 2015, 03:17:26 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-151726_[redacted].crash
    Apr 10, 2015, 03:17:26 PM    /Library/Logs/CrashReporter/mdworker_2015-04-10-151726_[redacted].crash
    Apr 10, 2015, 03:16:43 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-151643_[redacted].crash
    Apr 10, 2015, 03:15:02 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-151502_[redacted].crash
    Apr 10, 2015, 03:03:39 PM    /Library/Logs/CrashReporter/mdworker_2015-04-10-150339_[redacted].crash
    Apr 10, 2015, 03:03:39 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-150339_[redacted].crash
    Apr 10, 2015, 03:02:35 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-150235_[redacted].crash
    Apr 10, 2015, 03:02:35 PM    /Library/Logs/CrashReporter/mdworker_2015-04-10-150235_[redacted].crash
    Apr 10, 2015, 01:00:02 PM    /Library/Logs/DiagnosticReports/loginwindow_2015-04-10-130002_[redacted].crash
    Apr 10, 2015, 01:00:02 PM    /Library/Logs/CrashReporter/loginwindow_2015-04-10-130002_[redacted].crash
    Apr 10, 2015, 11:12:56 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-111256_[redacted].crash
    Apr 10, 2015, 11:12:56 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-111256_[redacted].crash
    Apr 10, 2015, 11:11:56 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-111156_[redacted].crash
    Apr 10, 2015, 11:11:56 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-111156_[redacted].crash
    Apr 10, 2015, 10:53:01 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105301_[redacted].crash
    Apr 10, 2015, 10:53:01 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105301_[redacted].crash
    Apr 10, 2015, 10:52:01 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105201_[redacted].crash
    Apr 10, 2015, 10:52:01 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105201_[redacted].crash
    Apr 10, 2015, 10:52:00 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105200_[redacted].crash
    Apr 10, 2015, 10:52:00 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105200_[redacted].crash
    Apr 10, 2015, 10:51:31 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105131_[redacted].crash
    Apr 10, 2015, 10:51:31 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105131_[redacted].crash
    Apr 10, 2015, 10:51:16 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105116_[redacted].crash
    Apr 10, 2015, 10:51:16 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105116_[redacted].crash
    Apr 10, 2015, 10:50:56 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105056_[redacted].crash
    Apr 10, 2015, 10:50:56 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105056_[redacted].crash
    Apr 10, 2015, 10:50:46 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105046_[redacted].crash
    Apr 10, 2015, 10:50:46 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105046_[redacted].crash
    Apr 10, 2015, 10:49:29 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104929_[redacted].crash
    Apr 10, 2015, 10:49:29 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104929_[redacted].crash
    Apr 10, 2015, 10:48:00 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104800_[redacted].crash
    Apr 10, 2015, 10:48:00 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104800_[redacted].crash
    Apr 10, 2015, 10:46:59 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104659_[redacted].crash
    Apr 10, 2015, 10:46:59 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104659_[redacted].crash
    Apr 10, 2015, 10:46:29 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104629_[redacted].crash
    Apr 10, 2015, 10:46:29 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104629_[redacted].crash
    Apr 10, 2015, 10:46:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104603_[redacted].crash
    Apr 10, 2015, 10:46:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104603_[redacted].crash
    Apr 10, 2015, 10:44:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104403_[redacted].crash
    Apr 10, 2015, 10:44:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104403_[redacted].crash
    Apr 10, 2015, 10:42:04 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104204_[redacted].crash
    Apr 10, 2015, 10:42:04 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104204_[redacted].crash
    Apr 10, 2015, 10:41:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104103_[redacted].crash
    Apr 10, 2015, 10:41:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104103_[redacted].crash
    Apr 10, 2015, 10:39:04 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-103904_[redacted].crash
    Apr 10, 2015, 10:39:04 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-103904_[redacted].crash
    Apr 10, 2015, 10:38:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-103803_[redacted].crash
    Apr 10, 2015, 10:38:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-103803_[redacted].crash
    Apr 10, 2015, 10:37:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-103703_[redacted].crash
    Apr 10, 2015, 10:37:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-103703_[redacted].crash
    Apr 10, 2015, 04:07:03 AM    /Library/Logs/CrashReporter/xpchelper_2015-04-10-040703_[redacted].crash
    Apr 10, 2015, 04:07:03 AM    /Library/Logs/DiagnosticReports/xpchelper_2015-04-10-040703_[redacted].crash
    Apr 10, 2015, 04:02:14 AM    /Library/Logs/DiagnosticReports/spindump_2015-04-10-040214_[redacted].crash
    Apr 10, 2015, 04:02:14 AM    /Library/Logs/CrashReporter/spindump_2015-04-10-040214_[redacted].crash
    Apr 6, 2015, 09:14:29 AM    /Library/Logs/DiagnosticReports/Kernel_2015-04-06-091429_[redacted].panic [Click for details]

Well, I made it to the Apple store and they, contrary to the guys at B&H, confirmed my original suspicion and yours: that the drive was failing. I bought a replacement drive and am restoring my time machine back up now.
I am a bit annoyed that the B&H guys got this one wrong but I have to give them credit for underselling me rather than overselling me; I do appreciate that.
Also worth mentioning is that the 3TB Seagate drive was less than 2 years old and is supposedly still under warrantee. I am looking forward to seeing what kind of support I get from them.
So big thanks to you, Bob, for your very good suggestions.   The Apple community has come through strong for me and I appreciate it.

Why has my hp deskjet 2050 printer and scanner suddenly slowed down and printing one line at a time

why has my hp deskjet 2050 printer and scanner suddenly slowed down and printing one line at a time

This is usually indicative of a defective print cartridge. Suspect the black is low in ink or defective. Please check all cartridges.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Very slow Broadband in Crawley after "Upgrade to u...

7.5 days after a service upgrade in my Crawley area I am still experiencing a painfully slow broadband connection.
Speedtester tonight has recorded the dizzy speeds of 45Kbps Download / 366Kbps Upload. My BT Vision service does not want to know. My IP profile is 135Kbps.
A factor in this may be that I had NO service for the first two days after the upgrade.
I am mystified why this is so slow - my previous experience of line faults in the last two years was nothing like this, & service stabilised within 2 days.
Last month during consultation over a separate BT Vision issue I was advised I was seeing 4.7 meg.
BT India seem confident my broadband speed will self-restore if I wait another few days, but I am not so confident. I have tonights Speedtest & hub line status
Speedtester 20:25 26/10/10
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
45 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 45 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :280 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.84:40.87:49.29 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
366 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 366 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 9:41:15
Downstream
283 Kbps
Upstream
446 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
25.3 dB / 15.4 dB
Line attenuation (Down/Up)
52.5 dB / 30.1 dB
Output power (Down/Up)
18.1 dBm / 12.0 dBm

Hi DCAI
I can have this investigated for you.
Drop me an email to the email address in my profile. Please remember to include your BT Account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Sudden slow down in data transfer

I'm reading data from the hard disk on a Target PXI System (8106 RT) and sending it via Ethernet to a Host PC and writing it to its hard disk. I read a chuck of data from the Target, send it using TCP Write function. The Host uses the TCP Read function get the data and write it to its hard disk. Data is being transfer over a Gbit Ethernet. A total of 9 files ranging in size from 700 MB - 2 GB are being transferred. The process moves along at an adequate speed until it suddenly slows down to slower than a snail's pace in the middle of a file.
By using probes (see enclosures) I've been able to determine it take approximately 17 seconds between when the data is read on the PXI to when it is written on the Host. However, an iteration of the loop on the Target has increased to over 3 minutes. The CPU usage on the Target and Host are minimal, less than 1%. Memory usage on the Host is also small. Any suggestions on how to diagnose what has caused this sudden slow down?
Attachments:
Slide1.PNG ‏104 KB
Slide2.PNG ‏124 KB
Slide3.PNG ‏39 KB

I would recommend using smaller chunk sizes for your data transfers. I would recommend something inthe 10K to 50K range. I have done quite a bit of profiling for sending large amounts of data and I have found that it is better to send lots of smaller chunks rather than fewer large chunks. Also make sure that you are not automatically building up large buffers in your application if you are using shift registers. If you are reading from a file read the file in chunks and send the chuncks. Don't read the whole file in in one read. One experiment I ran resulted in a single read of a large file (2 MB or so) took something like 10 minutes to read it in one read. However it only took a couple of 100 ms to read the whole thing in 10K chunks. Same applies to wrinting very large chunks using the TCP write. You can easily get a timeout if you write 1 MB as a single write because the receiver has not consumed all of the data within the timeout period. However, multiple small writes will reset the timeout for each chunk written.
Mark Yedinak
"Does anyone know where the love of God goes when the waves turn the minutes to hours?"
Wreck of the Edmund Fitzgerald - Gordon Lightfoot

Mac suddenly slow, overheating, spinning ball of death, hard to reboot.

Problem description:
Mac suddenly slowed down, especially when using Safari - spinning ball of death, pages won’t load, etc. Hard drive appeared to get “stuck” causing overheating and had trouble even shutting down with the button, and then wouldn’t reboot for about an hour.
This is a Mid-2010 Mac Mini with 2.4 GHz Intel Core 2 Duo, 8 GB 1067 MHz DDR3
Running OSX 10.9.5
Safari is 7.1.4
We updated to Mavericks but not Yosemite.
EtreCheck version: 2.1.8 (121)
Report generated March 18, 2015 at 7:31:56 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    Mac mini (Mid 2010) (Technical Specifications)
    Mac mini - model: Macmini4,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    8 GB RAM Upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    NVIDIA GeForce 320M - VRAM: 256 MB
        VX2703 SERIES 1920 x 1080 @ 60 Hz
System Software: ℹ️
    OS X 10.9.5 (13F1066) - Time since boot: 17:22:59
Disk Information: ℹ️
    Hitachi HTS725050A9A364 disk0 : (500.11 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 499.25 GB (466.46 GB free) - 53 errors
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-STDVDRW GA32N
USB Information: ℹ️
    HP HP Officejet Pro X551dw Printer
    Logitech USB Receiver
    Logitech USB Receiver
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
    Mac App Store and identified developers
Startup Items: ℹ️
    HP IO: Path: /Library/StartupItems/HP IO
    Startup items are obsolete in OS X Yosemite
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [failed]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.akamai.single-user-client.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN (missing value)
    HP Scheduler    Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 11.8.800.168 - SDK 10.6 [Click for support]
    Default Browser: Version: 537 - SDK 10.9
    NP_2020Player_IKEA: Version: 5.0.94.0 - SDK 10.6 [Click for support]
    Flash Player: Version: 11.8.800.168 - SDK 10.6 Outdated! Update
    NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.1.4 - SDK 10.6 [Click for support]
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0
Safari Extensions: ℹ️
    AdBlock
    ClickToFlash
    Ixquick HTTPS
    ClickToPlugin
3rd Party Preference Panes: ℹ️
    Akamai NetSession Preferences [Click for support]
    Flash Player [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        13%    mds
         9%    WindowServer
         2%    mdworker
         0%    fontd
         0%    AppleSpell
Top Processes by Memory: ℹ️
    232 MB    Safari
    137 MB    Coda
    129 MB    Art Text 2
    120 MB    softwareupdated
    120 MB    mds_stores
Virtual Memory Information: ℹ️
    2.51 GB    Free RAM
    2.78 GB    Active RAM
    2.24 GB    Inactive RAM
    798 MB    Wired RAM
    720 MB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Mar 17, 2015, 02:08:11 PM    Self test - passed
    Mar 17, 2015, 12:33:46 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-123346_[redacted].crash
    Mar 17, 2015, 12:33:23 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-123323_[redacted].crash
    Mar 17, 2015, 12:14:25 PM    /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121425_[redacted].crash
    Mar 17, 2015, 12:14:08 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121408_[redacted].crash
    Mar 17, 2015, 12:13:52 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121352_[redacted].crash
    Mar 17, 2015, 12:13:36 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121336_[redacted].crash
    Mar 17, 2015, 12:13:04 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121304_[redacted].crash
    Mar 17, 2015, 12:12:40 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121240_[redacted].crash
    Mar 17, 2015, 12:12:23 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121223_[redacted].crash
    Mar 17, 2015, 12:12:07 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121207_[redacted].crash
    Mar 17, 2015, 12:11:51 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121151_[redacted].crash
    Mar 17, 2015, 12:11:48 PM    /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121148_[redacted].crash
    Mar 17, 2015, 12:11:20 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121120_[redacted].crash
    Mar 17, 2015, 12:11:04 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121104_[redacted].crash
    Mar 17, 2015, 12:10:48 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121048_[redacted].crash
    Mar 17, 2015, 12:10:32 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121032_[redacted].crash
    Mar 17, 2015, 12:10:17 PM    /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121017_[redacted].crash
    Mar 17, 2015, 12:10:16 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121016_[redacted].crash
    Mar 17, 2015, 12:09:45 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120945_[redacted].crash
    Mar 17, 2015, 12:09:30 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120930_[redacted].crash
    Mar 17, 2015, 12:09:14 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120914_[redacted].crash
    Mar 17, 2015, 12:08:58 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120858_[redacted].crash
    Mar 17, 2015, 12:08:42 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120842_[redacted].crash
    Mar 17, 2015, 12:08:42 PM    /Library/Logs/DiagnosticReports/ocspd_2015-03-17-120842_[redacted].crash
    Mar 17, 2015, 12:08:41 PM    /Library/Logs/DiagnosticReports/ocspd_2015-03-17-120841_[redacted].crash
    Mar 17, 2015, 12:08:10 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120810_[redacted].crash
    Mar 17, 2015, 12:07:54 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120754_[redacted].crash

Seems to have worked.
We hooked up the external HD, turned on Time Machine, and everything backed up.
Then we ran Disk Utility. The disk repair required the reboot thing and took two tries. Then repaired permissions. Also updated Flash.
Seems to be running okay now, but we have ordered a new SSD (as well as a new iMac 5k ). We use multiple computers so hoping we can get a couple more years of use out of this old computer as it ran fast and fine until this problem.
Thank you so much for your help! We really appreciate it.

Sudden slow down after an auto-shutdown - kernel_task running hot.

Hi,
I was playing Braid on supremely low battery, and my MacBook Pro 13" (Early 2011) running 10.7.2, automatically turned off. Plugged it into the charger and went to bed. Booted it up next morning and it is so incredibally slow. No warning, no gradual slow down, just all of a sudden. No peripherals attached at all.
Checked my Activity Monitor, kernal_task is running at 330mbs, from what I've seen that is pretty bad. That's the only thing I can see that is out of the ordinary.
Anyone want to take a stab at the cause of this sudden slow down? It's making using my laptop very very tedious.

Note: In Safe Mode kernal_task is running at 220mbs. Is that a clue? I don't know.

Help Required - Slow Broadband

I need help!
I've been suffering with slow broadband since joining BT in in November. When I signed up they estimated performance would be around 2Mb but I'm getting less than 25% of that.
The results from the broadband test are :-
Download Speed achieved 443 Kbps against a acceptable range of 50-500 Kbps
IP profile for line 500 Kbps
DSL connection rate 576 Kbps (down-stream) 288 Kbps (up-stream)
I have fitted a BT accelerator with no improvement and tried moving my router to the master socket which also made no deference. I'm using the PC a lot more now and at times the performance is bordering on unusable so any help would be greatly appreciated.
When I initially switched I had two hubs fail in quick succession (one power supply failure and a replacement that would not restart from sleep mode) which caused the link to be up and down like a yo-yo in the first few weeks and I'm wondering if this has confused the exchange. The third router has been fine.
Solved!
Go to Solution.

Keith
Thanks for the reply I am using a Home Hub 3 and the information is below. I've also tried a quite line test and it had no noticeable noise.
ADSL Line Status
Connection information
Top of Form
Line state:
Connected
Connection time:
21 days, 01:57:52
Downstream:
576 Kbps
Upstream:
288 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
16.6 dB / 19.0 dB
Line attenuation (Down/Up):
54.5 dB / 31.5 dB
Output power (Down/Up):
15.5 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 40
CRC Events (Down/Up):
7004 / 453
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
3451 / 177
Error Seconds (Local/Remote):
0 / 0
Bottom of Form

Re: Slow broadband every night 10pm-Midnight

I am experiencing very slow broadband every night from 10pm. I searched the forum and saw this post and notied it was marked as 'solved' Can you tell me what the problem is here and how to solve it? I
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364
t is not clear to me what to do from the contents of this thread. Thanks.
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364

A "lay" explanation is this.
As IMJ has stated, at night the noise margin is dropping to a level whereby it becomes difficult for the DSL to bitload the data into the ADSL spectrum without undue error correction and bitswapping, and often increased error rate.
This situation tends to throttle down throughput .... and if it got worse, which clearly it isn't doing, it's just staying at a poor level .... the modem would drop the connection, and renegotiate .... and come back with target margin, at which juncture it would bitload and throughput would return to normal.
So what IMJ is saying is ... if it doesn;t drop and continues to hobble along .... force a drop, or reset it, and it will come back as if it had dropped by the modem forcing a drop.
In the end DLM will hopefully get hold of the situation and set the line parameters in a fashion which will sustain a connection and bitload properly 24 hours a day .... but sometimes it needs help, and especially if it didn't linetrain properly.
If it continues manual intervention is useful to set the noise margin accordingly until the line has re-trained.
Resetting the hub or modem is not a good idea with DSL, however in this instance if an automatic cure is not forthcoming, it is the ONLY time I would advocate a router reset, especially at night, when margin is depleted.

Suddenly slow broadband

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