Suddenly started running ultra slow before telling me a script was busy. Worked for years but now nearly unusable.
as it says in the question
I had this problem after a recent Windows update. Any site that used Flash was impossible to use and after a very long delay, gave me the busy script dialog. The fix was:
Disable the Flash Player plugin's protected mode. See this support article from Adobe under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
Hopefully that will help.
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Macbook Pro suddenly started running very slow
Hello All,
My Macbook Pro is running very slow for the past 2 days. Did disk repair, Erasing free space, deleted a lot of unwanted files and also restarting my machine multiple times. Kindly suggest a solution for my problem. Please find my ETRE check details below,
EtreCheck version: 1.9.15 (52)
Report generated September 1, 2014 at 11:21:27 PM GMT+10
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:8:46
Disk Information: ?
TOSHIBA MK3265GSXF disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (69.49 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5970H
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1) Support
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) Support
Startup Items: ?
EyeConnect: Path: /Library/StartupItems/EyeConnect
Problem System Launch Agents: ?
[loaded] com.paragon.NTFS.auth.plist Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.parallels.desktop.launchdaemon.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
[failed] com.tvmobili.tvmobilisvcd.plist Support
Launch Agents: ?
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.canon.MFManager.plist Support
[loaded] com.citrix.AuthManager_Mac.plist Support
[running] com.citrix.ReceiverHelper.plist Support
[running] com.citrix.ServiceRecords.plist Support
[loaded] com.google.keystone.agent.plist Support
[failed] com.parallels.desktop.launch.plist Support
[loaded] com.parallels.DesktopControlAgent.plist Support
[running] com.parallels.vm.prl_pcproxy.plist Support
[running] com.seagate.SeagateStorageGauge.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
[failed] com.tvmobili.artwork.plist Support
User Launch Agents: ?
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
User Login Items: ?
iTunesHelper
Dropbox
SwitchResX Daemon
Android File Transfer Agent
Google Chrome
Actions Server
Content Manager Assistant
Internet Plug-ins: ?
LogitechHarmony: Version: 1.0.0.1 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
o1dbrowserplugin: Version: 5.4.2.18903 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.4.0.11 Support
net.juniper.DSSafariExtensions: Version: (null) Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
DirectorShockwave: Version: 11.6.6r636 Support
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
Picasa: Version: 1.0 Support
3rd Party Preference Panes: ?
Application Enhancer Support
EyeConnect
Flash Player Support
Paragon NTFS for Mac ® OS X Support
Time Machine: ?
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 232.58 GB
Destinations:
TOSHIBA EXT [Local] (Last used)
Total size: 2 TB
Total number of backups: 12
Oldest backup: 2014-02-26 14:51:47 +0000
Last backup: 2014-07-22 12:36:09 +0000
Size of backup disk: Excellent
Backup size 2 TB > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
10% CCleaner
7% Safari
4% WindowServer
2% Finder
2% prl_disp_service
Top Processes by Memory: ?
123 MB com.apple.IconServicesAgent
98 MB Safari
82 MB EyeConnect
82 MB CCleaner
74 MB Finder
Virtual Memory Information: ?
4.95 GB Free RAM
1.48 GB Active RAM
346 MB Inactive RAM
1.23 GB Wired RAM
317 MB Page-ins
0 B Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
MacBook Pro 13" Suddenly Started Running Super Slow, please help!
Yesterday I was on the computer on Facebook, then I spilled a juice over the keyboard. I turned it off and let it sit there, then I turned it on and it took about 3 minutes to show the Log in screen, then I logged in and it was taking long to load the stuff in my desktop and it was being really slow for everything.
Please Help!
I got it on December, and I don't have much time with it!! I really need to fix it.
Oh and the track pad stopped moving the pointer...This should explain it:
http://www.apple.com/retail/geniusbar/
They are FREE.
Ciao. -
Macbook Pro just started running insanely slow
Hello there,
From my research I can't figure out why my mac all of a sudden started running so slow. I've looked at the CPU, memory, startup and a lot of other suggestions I read here and am at a lost.
I bought a external back up drive and it was going very slow too, I forgot to keep my machine plugged in overnight and it turned off so the backup didn't complete.
Do I just restart the external backup turning the Time Machine on?
I did a test on EtreCheck and I only saw one thing that I think could be a problem but I really have no clue here.
That was this:
User Launch Agents:
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
Below is the entire test and Thanks so much!
EtreCheck version: 1.9.12 (48)
Report generated July 5, 2014 at 12:29:20 PM PDT
Hardware Information:
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: (null)
Color LCD 1280 x 800
System Software:
OS X 10.9.4 (13E28) - Uptime: 0 days 2:48:20
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (624.35 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.prosoftnet.idrivedaemon.plist Support
[running] com.prosoftnet.idsyncdaemon.plist Support
[running] com.prosoftnet.idwebdaemon.plist Support
Launch Agents:
[loaded] com.google.keystone.agent.plist Support
User Launch Agents:
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
User Login Items:
iTunesHelper
Dropbox
TextExpander
IDriveMonitor
RoboFormIcon
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
FlashPlayer-10.6: Version: 14.0.0.125 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 14.0.0.125 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
o1dbrowserplugin: Version: 5.4.2.18903 Support
SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
Safari Extensions:
RoboForm: Version: 1.8.4
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Picasa: Version: 1.0 - SDK 10.4 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Time Machine:
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 697.84 GB Disk used: 116.37 GB
Destinations:
Seagate Backup Plus Drive [Local] (Last used)
Total size: 2
Total number of backups: (null)
Size of backup disk: Adequate
Backup size 2 > (Disk used 116.37 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
3% WindowServer
0% Folder Actions Dispatcher
0% IDriveDaemon
0% aosnotifyd
Top Processes by Memory:
336 MB firefox
172 MB Finder
131 MB softwareupdated
115 MB mds_stores
98 MB com.apple.WebKit.WebContent
Virtual Memory Information:
4.79 GB Free RAM
1.88 GB Active RAM
463 MB Inactive RAM
897 MB Wired RAM
366 MB Page-ins
0 B Page-outsThings You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
My MacBook suddenly started running slow
Hello! I've had my MacBook Pro for since 2010 and it suddenly started running slow. This has been going on for a week already. I've restarted my MacBook many times and when I'm not using it I shut it down. I've tried many things to make it run faster and deleted 14k files that were mostly text documents, pictures, videos, etc. and deleted my whole iTunes library hoping it would work but nothing. I currently have 77.07 GB left but space has never been the problem since in the past I've had 10GB or to the point where I had no GB and it still ran perfectly. Two things I've noticed is that when it gets hot it starts running slow and also when I start watching videos on youtube or ones that are already in my MacBook. Last night I reset my SMC hoping it would work better and it only ran slow because of the heat but I see no change. I'm trying anything possible to fix this myself before taking it to the Apple Store and spending money on something I could've probably fixed myself.
Here's some information on my MacBook
MacBook Pro 13-inch, Mid 2010
Processor: 2.4 GHz Intel Core 2 Duo
Graphics: NVIDIA GeForce 220M 256 MB
Software: OS X 10.8.5 (12F45)First, back up all data immediately, as your boot drive might be failing.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
Hello! My MacBook Pro has suddenly started running slow.
Hello!
I've had my MacBook Pro for since 2011 and it has suddenly started running slow. This has been going on for a month. I've restarted my MacBook several times and even shut it down when I know I will not be using for the remainder of the day. I've tried numerous things to make it run faster including deleting useless files like text documents, pictures, videos, etc. I currently have 92.67GB free of 500GB . I've noticed that when it gets hot it starts running slow or when I play a video game and sometimes when I play videos online.
MacBook Pro (15-inch, Late 2011)
Processor: 2.2 GHz Intel Core i7
Memory: 4 GB 1333 MHz DDR3
Graphics: Intel HD Graphics 3000 384 MB
OS X Yosemite 10.10.1 (14B25)
I've already used Etrecheck to hopefully speed up the process of help.
EtreCheck version: 2.1.8 (121)
Report generated February 3, 2015 at 5:14:44 AM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 834
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 11:18:56
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (92.64 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/hosts - Count: 30
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.20) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.20) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.20) [Click for support]
[loaded] org.virtualbox.kext.VBoxUSB (4.3.20) [Click for support]
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2) [Click for support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Click for support]
[not loaded] com.mice.driver.PS3Controller (1.0.0d1) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.2.0 - SDK 10.5) [Click for support]
/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns
[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.2.0 - SDK 10.5) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.2.0 - SDK 10.5) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.2.0 - SDK 10.5) [Click for support]
[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.2.0 - SDK 10.5) [Click for support]
Startup Items: ℹ️
FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[running] com.VTech.AgentMonitor.plist [Click for support]
2 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.wdhelper.plist
5 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.motorola.motohelper.plist [Click for support]
[loaded] com.motorola.motohelperUpdater.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.autodesk.backburner_manager.plist [Click for support]
[running] com.autodesk.backburner_server.plist [Click for support]
[loaded] com.autodesk.backburner_start.plist [Click for support]
[loaded] com.leapfrog.connect.shell.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.motorola-mobility.mmcfgd.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[running] com.VTechLLNService.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
[not loaded] org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.codecm.uploader.plist [Click for support]
[loaded] com.divx.agent.postinstall.plist [Click for support]
[failed] com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.valvesoftware.steamclean.plist [Click for support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
uHD-Agent UNKNOWN (missing value)
PdaNetMac UNKNOWN (missing value)
Monitor Application (/Applications/LeapFrogConnect.app/Contents/Monitor.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MotoCast UNKNOWN Hidden (missing value)
Launch Nikon Message Center 2 Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
Content Manager Assistant Application (/Applications/CMA.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 25 Check version
GameFacePlugin: Version: GameFacePlugin 1.5.3.0 - SDK 10.5 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Unity Web Player: Version: UnityPlayer version 3.5.5f4 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.2 [Click for support]
Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
EPPEX Plugin: Version: 3.0.5.0 [Click for support]
DirectorShockwave: Version: 11.6.6r636 [Click for support]
User internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: Unknown
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ️
DivX Plus Web Player HTML5 <video>
Twitter for Safari
codec-M
MacVeXe
3rd Party Preference Panes: ℹ️
DivX [Click for support]
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
10% systemstats
5% WindowServer
3% AgentMonitor
1% ConnectService
0% AppleSpell
Top Processes by Memory: ℹ️
399 MB firefox
107 MB Finder
94 MB loginwindow
86 MB mds_stores
64 MB WindowServer
Virtual Memory Information: ℹ️
368 MB Free RAM
1.69 GB Active RAM
794 MB Inactive RAM
1.16 GB Wired RAM
7.15 GB Page-ins
322 MB Page-outs
Diagnostics Information: ℹ️
Feb 1, 2015, 04:01:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Google Earth_2015-02-01-160105_[redacted].crash
Jan 31, 2015, 07:00:56 PM /Library/Logs/DiagnosticReports/firefox_2015-01-31-190056_[redacted].cpu_resour ce.diag [Click for details]
Feb 2, 2015, 05:53:21 PM Self test - passedIf your Mac runs slowly:
http://support.apple.com/kb/PH19031?viewlocale=en_US&locale=en_US
Start up in Safe Mode. http://support.apple.com/kb/PH18760
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836 -
My MacBook Pro suddenly started running slow
Hi,
My MacBook Pro started running extremely slow a couple of days ago. I tried to search for help and found this forum where people had the same problem. I see that people are advised to check with etrecheck software and post it here to have further instructions. So I did mine and below are my results. I have opened the back of my laptop, cleaned up everything including the dirty fan and reseated the hard drive (which I had problem with loose cable in the past). It seems to fix the slow problem at the moment but the problem keeps appearing once in a while. So I hope someone could help me out. Thanks a lot in advance.
Hardware Information:
MacBook Pro (13-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,5
1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:10:41
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (232.89 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 232.57 GB (67.16 GB free)
HL-DT-ST DVDRW GS23N
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Kernel Extensions:
[not loaded] com.Immersion.driver.ImmersionForceFeedback (1.0.7) Support
[not loaded] com.acard.driver.ACard6280ATA (1.0.5) Support
[not loaded] com.acard.driver.ACard62xxM (2.0.6) Support
[not loaded] com.acard.driver.ACard67162 (2.0.3) Support
[not loaded] com.acard.driver.ACard671xSCSI (2.0.1) Support
[not loaded] com.acard.driver.ACard6885M (2.0.6) Support
[not loaded] com.acard.driver.ACard68xxM (2.0.5) Support
[kext loaded] com.cisco.nke.ipsec (2.0.1) Support
[not loaded] com.logitech.driver.LogitechForceFeedback (1.0.3) Support
Startup Items:
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
MATLABLmgr: Path: /Library/StartupItems/MATLABLmgr
Problem System Launch Daemons:
[not loaded] org.samba.winbindd.plist Support
Problem System Launch Agents:
[failed] com.apple.Kerberos.renew.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
[loaded] com.google.keystone.daemon.plist Support
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist Support
[loaded] com.google.keystone.agent.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[running] com.spotify.webhelper.plist Support
[failed] com.zeobit.MacKeeper.Helper Support
User Login Items:
MacShield
iTunesHelper
QuickTime Player 7
Mail
Dropbox
ExpanderDaemon
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.3.6.5 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
DivXBrowserPlugin: Version: 2.0 Support
o1dbrowserplugin: Version: 5.3.1.18536 Support
Google Earth Web Plug-in: Version: 7.1 Support
googletalkbrowserplugin: Version: 5.3.1.18536 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
WebEx64: Version: 1.0 - SDK 10.5 Support
WebEx: Version: 1.0 Support
3rd Party Preference Panes:
DivX Support
Flash Player Support
Flip4Mac WMV Support
TeXDistPrefPane Support
Top Processes by CPU:
65% mdworker
1% hidd
1% WindowServer
1% Safari
0% fontd
Top Processes by Memory:
184 MB Safari
111 MB WebProcess
82 MB Dropbox
66 MB Mail
41 MB PubSubAgent
Virtual Memory Information:
2.40 GB Free RAM
776 MB Active RAM
219 MB Inactive RAM
391 MB Wired RAM
177 MB Page-ins
0 B Page-outsHi dippypants and dominic23,
Thanks for your help. I followed dippypants' advice and checked the Activity Monitor. Most of the processess that occupy my CPU and memory are Safari and Safari Web Content. Sometimes when these go down to low, I still have the same problem with computer running super slow.
I then followed dominic23's advice to look for MacKeeper not only in Applications but my whole laptop but I could not find it any where. Yet it still shows when I do the etrecheck. Do you guys think I might have some malware problem?
Thanks! Any help is much appreciated.
Below is the latest check using etrecheck software.
Hardware Information:
MacBook Pro (13-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,5
1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:12:7
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (232.89 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 232.57 GB (67.07 GB free)
HL-DT-ST DVDRW GS23N
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Built-in iSight
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Kernel Extensions:
[not loaded] com.Immersion.driver.ImmersionForceFeedback (1.0.7) Support
[not loaded] com.acard.driver.ACard6280ATA (1.0.5) Support
[not loaded] com.acard.driver.ACard62xxM (2.0.6) Support
[not loaded] com.acard.driver.ACard67162 (2.0.3) Support
[not loaded] com.acard.driver.ACard671xSCSI (2.0.1) Support
[not loaded] com.acard.driver.ACard6885M (2.0.6) Support
[not loaded] com.acard.driver.ACard68xxM (2.0.5) Support
[kext loaded] com.cisco.nke.ipsec (2.0.1) Support
[not loaded] com.logitech.driver.LogitechForceFeedback (1.0.3) Support
Startup Items:
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
MATLABLmgr: Path: /Library/StartupItems/MATLABLmgr
Problem System Launch Daemons:
[not loaded] org.samba.winbindd.plist Support
Problem System Launch Agents:
[failed] com.apple.Kerberos.renew.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
[loaded] com.google.keystone.daemon.plist Support
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist Support
[loaded] com.google.keystone.agent.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[running] com.spotify.webhelper.plist Support
[failed] com.zeobit.MacKeeper.Helper Support
User Login Items:
MacShield
iTunesHelper
QuickTime Player 7
Mail
Dropbox
ExpanderDaemon
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.3.6.5 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
DivXBrowserPlugin: Version: 2.0 Support
o1dbrowserplugin: Version: 5.3.1.18536 Support
Google Earth Web Plug-in: Version: 7.1 Support
googletalkbrowserplugin: Version: 5.3.1.18536 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
WebEx64: Version: 1.0 - SDK 10.5 Support
WebEx: Version: 1.0 Support
3rd Party Preference Panes:
DivX Support
Flash Player Support
Flip4Mac WMV Support
TeXDistPrefPane Support
Top Processes by CPU:
44% Finder
22% Mail
2% WindowServer
2% hidd
0% Activity Monitor
Top Processes by Memory:
246 MB Safari
147 MB Microsoft Word
115 MB WebProcess
98 MB Mail
82 MB Dropbox
Virtual Memory Information:
2.26 GB Free RAM
999 MB Active RAM
124 MB Inactive RAM
403 MB Wired RAM
238 MB Page-ins
0 B Page-outs -
Hello ,
I am not very good with tech things , I have a Mac Book Pro and have had it for almost two years with no problems. Now for the past week or so it has started running extremely slow and freezing up all the time. I am not really sure what is going on but is there any advice on something to do or any idea what could be wrong.My MacBook Pro is running very slow.
EtreCheck version: 2.2 (132)
Report generated 5/6/15, 9:40 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2009) (Verified)
MacBook Pro - model: MacBookPro5,3
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 63 - SN = W05024HXDBWZA
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
NVIDIA GeForce 9600M GT - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 3:9:20
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macbook Pro (disk0s2) / : 319.08 GB (53.55 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-868
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/TechTool Pro 8.app
[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.10) [Click for support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.10) [Click for support]
/Library/Checkmate/CheckmateWorkerDaemon.app
[not loaded] com.micromat.driver.SPDKernel (1 - SDK 10.8) [Click for support]
Startup Items: ℹ️
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
StartOuc: Path: /Library/StartupItems/StartOuc
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[failed] com.epson.esua.launcher.plist [Click for support] [Click for details]
[running] com.micromat.CheckmateAgent.plist [Click for support]
[running] com.micromat.TechToolProAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.micromat.CheckmateIdleDaemon.plist [Click for support]
[loaded] com.micromat.CheckmateWorkerDaemon.plist [Click for support]
[running] com.micromat.TechToolProDaemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.bittorrent.BitTorrent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MagicMenu Application (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)
Google Drive Application (/Applications/Google Drive.app)
AdobeResourceSynchronizer Application (/Applications/Adobe/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Dropbox Application (/Applications/Dropbox.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 40 Check version
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
RealPlayer Plugin: Version: Unknown [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ️
AdBlock
searchtab
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
TechTool Protection [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macbook Pro: Disk size: 319.08 GB Disk used: 265.52 GB
Destinations:
Rat Drive [Local]
Total size: 249.72 GB
Total number of backups: 4
Oldest backup: 2014-11-12 00:25:11 +0000
Last backup: 2015-01-08 09:48:54 +0000
Size of backup disk: Too small
Backup size 249.72 GB < (Disk used 265.52 GB X 3)
Top Processes by CPU: ℹ️
11% mds_stores
6% Google Chrome Helper(13)
4% Google Chrome
2% RealPlayer Downloader Agent
1% WindowServer
Top Processes by Memory: ℹ️
1.52 GB Google Chrome Helper(13)
723 MB kernel_task
442 MB softwareupdated
188 MB Google Chrome
139 MB mtmd
Virtual Memory Information: ℹ️
1.24 GB Free RAM
6.76 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
May 6, 2015, 08:33:36 PM /Library/Logs/DiagnosticReports/mtmd_2015-05-06-203336_[redacted].cpu_resource. diag [Click for details]
May 6, 2015, 06:25:14 PM Self test - passed
May 6, 2015, 06:23:47 PM /Library/Logs/DiagnosticReports/EvernoteHelper_2015-05-06-182347_[redacted].cra sh
May 5, 2015, 02:54:50 PM /Library/Logs/DiagnosticReports/firefox_2015-05-05-145450_[redacted].cpu_resour ce.diag [Click for details]
May 5, 2015, 11:51:54 AM /Library/Logs/DiagnosticReports/discoveryd_2015-05-05-115154_[redacted].crash
May 4, 2015, 04:42:23 PM /Library/Logs/DiagnosticReports/discoveryd_2015-05-04-164223_[redacted].crash -
My Macbook Pro started running really slow
This week my Macbook Pro started running super slow, taking ages to open programs and giving me the color wheel alllll the time. I've never had problems like this before! I'm not running many applications or doing anything unusual but it's just running extra slow. Once or twice it has also totally gone to sleep while I was in the middle of using it, and I had to wake it back up. It has also been getting really hot and the battery life seems worse...! This is all new, I'm using my computer just as I always have but it suddenly has issues.
The only thing it has been doing for a while is sometimes the screen will go blue - this either corrects itself within a few seconds or if I close my Macbook and then reopen it, the screen is back to normal. This is very rare though and I don't know if it's related to the slowness problem.
What can I do to fix this??
Mac OS X 10.6.8
2 GHz Intel Core i7
4 GB 133 MHz DDR3
I just ran EtreCheck -
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
4 GB RAM
Video Information:
AMD Radeon HD 6490M - VRAM: 256 MB
Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
Mac OS X 10.6.8 (10K549) - Uptime: 1 day 3:59:13
Disk Information:
Hitachi HTS725050A9A362 disk0 : (465.76 GB)
(null) (disk0s1) <not mounted>: 200 MB
Macintosh HD (disk0s2) / [Startup]: 465.44 GB (235.1 GB free)
MATSHITADVD-R UJ-898
USB Information:
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple, Inc. MacBook Pro
Kernel Extensions:
com.digidesign.iokit.DigiDal (8.0.3f1)
com.paceap.kext.pacesupport.snowleopard (5.7.2)
Startup Items:
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
M-AudioFastTrack: Path: /Library/StartupItems/M-AudioFastTrack
PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Daemons:
[System] org.samba.winbindd.plist 3rd-Party support link
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] org.eyebeam.SelfControl.plist 3rd-Party support link
[System] PACESupport.plist 3rd-Party support link
Launch Agents:
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.hp.help.tocgenerator.plist 3rd-Party support link
[System] com.m-audio.mobilepremkii.helper.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
Flux
iTunesHelper
RescueTime
Internet Plug-ins:
o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
Unity Web Player: Version: UnityPlayer version 3.5.2f2 - SDK 10.6 3rd-Party support link
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.6.6
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 10.1.1 3rd-Party support link
iPhotoPhotocast: Version: 7.0 - SDK 10.7
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.2
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Growl 3rd-Party support link
M-AudioFastTrack 3rd-Party support link
M-Audio MobilePre 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU:
7% firefox
3% WindowServer
3% EtreCheck
2% hidd
0% coreservicesd
Top Processes by Memory:
397 MB firefox
106 MB mds
82 MB WindowServer
82 MB Mail
49 MB quicklookd
Virtual Memory Information:
1.04 GB Free RAM
1.04 GB Active RAM
1.03 GB Inactive RAM
907 MB Wired RAM
467 MB Page-ins
0 B Page-outsThe startup drive is failing, or there is some other internal hardware fault. The "etrecheck" output is irrelevant.
Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed. -
Macbook Pro 2011 just started running extremely slow
After recent OS upgrades and general teenager use, the MacBook Pro all the sudden is running extremely slow. I am not a really technical person, what should I do to fix? I will start backing up now.
Thank you
MattYou may be able to improve the speed with some software work but it could also be your disk or SSD is corrupt or failing.
Try resetting PRAM and SMC:
http://support.apple.com/kb/PH4405
http://support.apple.com/kb/HT3964
Is it faster now? If not, proceed.
Restart in Safe Mode:
http://support.apple.com/kb/HT1564?viewlocale=en_US
If it boots faster then uninstall all unnecessary login items >User&Groups>Login items. Unlock the padlock. Remove them with the minus -
Also uninstall internet plug-ins in your browsers.
Is it faster now? If not, proceed.
Backup your data immediately:
Before proceeding you should make sure you have a current backup. If it has been getting slower over time your disk could be a failing slowly. SATA drives have two retry modes: short and long. They can continue operating as read errors are increasing. The long retry cycle is very long and can cause significant performance degradation. If it has started long retries then it is likely to get worse and eventually fail. SSDs also have a failure mode where the fail slowly.
Time Machine Basics: http://support.apple.com/kb/ht1427
Most commonly used backup methods:
https://discussions.apple.com/docs/DOC-3045
Methodology to protect your data. Backups vs. Archives. Long-term data protection:
https://discussions.apple.com/docs/DOC-6031
Spotlight: If Spotlight is continually running, re-index Spotlight:
http://support.apple.com/kb/ht2409
Low disk space:
If your disk has less than 10% free space or less than 15 GB free it can slow down your Mac. For information on how to clear disk space see https://discussions.apple.com/thread/5634300?tstart=30 .
Disk Diagnosis and Repair; Runaway Processes:
See Kappy’s suggestions "Things You Can Do To Resolve Slow Downs” at https://discussions.apple.com/thread/5635990?tstart=0
- Directions on how to detect a failing drive
- How to repair a filesystem on a working drive.
- How to check for runaway processes hogging the processor time.
Additional suggestions in "Why is my computer slow?” are particularly good.
https://discussions.apple.com/docs/DOC-3521
In the "Something is wrong with your machine” section.
- Corrupted Caches
Using Onyx to clear the caches.
- Step by Step to Fix your Mac:
https://discussions.apple.com/docs/DOC-3353
(I learned a lot reading this document. Good stuff.)
- A clean install.
After you have backed up your system twice.
Preferably with one of the backups being a clone.
Time Machine restores are complex and can sometimes fail.
You don’t want to risk all your data on one backup as you wipe out the data on your Mac.
As part of this clean install procedure erase the disk with Security Option Zero
that writes zeros to all sectors and remaps bad sectors as it does so.
That is a time consuming operation, but worth it.
See https://discussions.apple.com/message/24057867#24057867
Additional suggestions:
http://www.macworld.com/article/2026650/mac-troubleshooting-what-to-do-when-your -computer-is-too-slow.html
and Mac Performance Guide: http://www.thesafemac.com/mpg/
Hardware replacement or upgrade?
Hopefully by now your Mac is back to its normal speed. If a hardware repair is indicated take it to an Genius bar at an Apple store for a free diagnosis and estimate of repairs. If it is under warranty or AppleCare they will repair it for free. If not, you can compare their estimate with DIY repairs.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country
You can speed it up further by upgrading some hardware. (Do not upgrade the hardware if it is still covered by the warranty or AppleCare.) For the following memory, disk or SSD replacements and upgrades check out OWC http://eshop.macsales.com/, Crucial: http://www.crucial.com/ and Kingston http://www.kingston.com/us/. You will need to know your Mac the year and season your Mac was first sold and model number which can be found here:
> About This Mac > More Info… > System Report > Model Identifier:
If your Mac has 2 or 4 GB of RAM, consider an upgrade to 8 GB (if the memory is upgradeable). An 8 GB memory upgrade is only $100. When I upgraded a MacBook from 2 GB o 8 GB it booted thee times faster.
If your Mac has a disk and it won’t repair properly, is low on disk space, or you just want a considerably faster disk, check out an upgrade to an SSD-Hybrid disk. Google "Seagate 1TB Solid State Hybrid Drive SATA 6Gbps 64MB Cache 2.5-Inch" or consider an SSD (120 to 480 GB).
OWC has SSD replacements and upgrades for MacBook Airs and Retina MacBook Pros.
Good luck. May the software fixes do the trick. -
My iMac suddenly started running extremely slowly. Any ideas as to what might be causing it?
My iMac has always run like a champ but it suddenly started running very slowly today. I haven't done anything different. I'm not running all kinds of programs. I've restarted several times and it takes about 20 minutes to start up. The little color wheel starts spinning every time I start to do anything and each task takes 10-20 minutes to complete. I can't do much in the way of self-diagnosis as it takes too long to do anything. I'm writing this from another computer. Any ideas of things to try before I bring it in for repairs?
Thanks.In general you should always have at least 15 - 20% of your hardd rive Free
No, this is an urban legend; you don't need 15-20% free. You should try to maintain around 30GB free, no matter what the size of your drive--and that's just a very rough ballpark; you may need much less or more, depending on how you use your computer. But you won't notice slowdowns of this order until you get really close to the edge, much lower than 30GB.
There are two possible causes for this. One, your drive is failing and you should be sure you have all your data backed up on an external before it dies completely. To check your drive get the free demo of SMART Utility. (But don't even think about doing this until you have a backup in place. That's much more important.)
http://www.volitans-software.com/smart_utility.php
The other is you may have exhausted all your available RAM and the the system is writing to the hard disk instead because nothing is left. The drive may be "thrashing" trying to accomplish this. This will make things very slow and eventually may just freeze everything up.
Open Activity Monitor in Utilities, go to the System Memory tab. How much free memory is showing? What do you see for Page ins, Page outs and Swap used? -
My spot removal tool was working absolutely fine and then suddenly started running really slowly. I now can't adjust easily as there's a lag of about 5 seconds between moving the mouse and the icon moving on screen. I've tried splitting my catalog (which is not actually that big - less than 3000 photos) but that doesn't work. Help! I really need to do some photo editing and I'm running really far behind work-wise!
This has nothing to do with catalog size. Splitting the catalog won't help.
This is a common issue with the spot removal tool, if you remove LOTS of spots in a single photo, it will begin to run slowly; the more spots you remove, the slower it will get. If you have a photo which requires huge amounts of spot removal, it would be better to do this in a "desctructive editor" like Photoshop or Photoshop Elements. -
My MacBook Air just started running really slow
I have a MacBook Air and Safari started running really slow and I'm not sure why. I'm not very tech savy, so I'm having a hard time figuring out what's going on.
Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If not, do that now and see whether there's any change.
If your browser is Safari, then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Any change?
Select the Advanced tab in the Preferences window and uncheck the box marked
Stop plug-ins to save power
Any change?
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If Parental Controls is active for any user, please turn it off and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference? -
I am using Mac OS 10.7.5. During the last week, it has started running very slow. Any thoughts?
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
Why has my iMac started running very slow?
In the last week my imac has started running extremely slow especially in safari. Nothing I know of has changed.why?
Besides what Allan is asking, make sure your drive isn't failing. Get the free demo of Smart Utiity to check its health.
http://www.volitans-software.com/smart_utility.php
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